I ordered the under eye balm and it got lost during delivery. I contacted Froya’s help desk and they immediately looked into the issue. After having confirmed that the package was actually lost they a... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Handmade skincare from arctic plants. Stop aging, rosacea, acne, psoriasis, eczema, dark circles, joint pains, and eye bags in days. 0 water, fillers or nasty chemicals used. 80,000+ women with transformed skin. Better skin in 60 days or money back. Free shipping on all orders over $40.
Written by the company
Use it for 60 days risk free

United States

Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I emailed asking help to cancel my subscription. Anjelika was prompt and polite, cancelling my membership immediately, she followed up immediately and ensured I received the official notification. I very much appreciated her prompt action and was confident she had taken care of my request. Thank you for have kind and helpful support personnel - it matters 👍😀
I very rarely order off of Instagram. The product ingredients and formulation without water did spark my purchase. I have been using for 2 weeks now and I really notice that my skin is maintaining hydration and the products feel luxurious and pure. The packaging is also a plus.
I absolutely love this product! Have been using it for more than a year and my skin has never looked better. Breakouts are rare and when they happen they go away quickly. It’s so easy to apply and also easy to travel with. Couldn’t love it more.
So far, the red, itchy, bumpy skin on my upper arms is responding well the the ointment. The bumps have gone away, mostly, and the itching and sensitivity to touch is greatly lessened. I think that over time, the redness will fade away. I find the mild chamomile scent to be pleasing as well.
It was a breath of fresh air when I was able to reach out to their customer service and they responded promptly and kindly plus fixed my issue immediately. In a world of customer service moving more to online we loose the personal details and my interaction was warm and friendly. 🙏🏼🫶🏼
-Nicole
I love everything about this skin care and received lot of compliments on my skin.
I was having a bit of an order issue, ( my bad, not the companys), and I was treated with respect, and genuine concern. It felt really good that a company was willing, and with good hurmor, to assist me, and work with me in finding out what the problem was. I was contacted right away, and we traded emails, until the issue was solved. I hope, as you grow , you will not loose your desire, and willingness to assist your client with great responses, and on time delivery. I love your company, and the products. Next, I am going to try the shampoo. Thank you all!!
My experience so far has been great, due to I have started to see some differences in my face. I look forward to continuing the use of all of Froya Organics products, I can read all of the ingredients. Thank you.
it was a very quick reply and responded to my needs and helped make progress on my request. i really appreciated the timely help.
Love these products, soothing my eczema prone skin on my eyelids.
I tried a few products. One of them did not agree with my skin and I spoke with customer service and they immediately after I sent my pictures refunded me. Everybody was very helpful and polite and fast service. So far I am also enjoying the other products that I got from them. Thank you.
Good products. Good support. Was very helpful when I had a concern. Not one to write reviews. But these products actually make a difference.
The soap was recieved damaged and majority had leaked out. I sent pictures snd was told a replacement was coming. That was 5 days ago! No further information has been received and no replacement!
Really impressed by their customer service. While I really wanted to have the skin care products work for me, my skin had other ideas. I reached out and was very quickly connected with the right team who addressed the issue with compassion quickly. Based on that experience, I would recommend the company to others. Thank you for being human in the age of AI.
I got them! I’ve been using them for 3 days and I absolutely love them. My skin is glowing!
And a special thanks for the assistance! Amazing service. Thank you so much!
Natalia
I love these products, but had an issue with one of them. Jason (at Froya) was helpful, courteous, incredibly prompt, and resolved the problem for me! I am grateful!
AC Cronlund
A delightful team and speedy assistance with an order. Thank you!!!
I really love the products so far! My skin feels more moisturized and looks more glowy!
I am noticing wrinkles easing and my skin feels much more supple. The day time balm is a bit too heavy for me so I am just using the Night balm, Dark Circle & Bag balm every night and the Face scrub twice a week.
I love the fact that their products are all natural. Unfortunately, I have very sensitive skin and the product wasn’t for me due to making me break out. I reached out to return the item and the customer service was amazing. I would definitely recommend this company to anyone.
-Brittany E
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.