FactoryPure Reviews 

2,140
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 609 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting items are substantial, well-made, and perform as advertised. Many people highlight the efficient delivery service, with products arriving quickly, on time, and professionally packaged. The customer service is often described as helpful, knowledgeable, and proactive, providing excellent support and follow-ups. Reviewers appreciate the easy ordering process and competitive pricing. However, some customers also noted issues with customer service, describing unhelpful or rude interactions, or being directed to manufacturers for problem resolution. A few others received damaged or used products, or experienced delivery problems leading to items not being received or arriving in poor condition.

What people talk about most

Product

Customers generally express satisfaction with the products, often highlighting their quality, functionality,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and free shipping,... See more

Quality

People report positive experiences with product quality, noting that items are as advertised and of super... See more

Order

Reviewers highlight positive aspects of order, with many praising the ease of the ordering process and prompt... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as great, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

THIS WAS NOT WHAT I EXPECTED!!! I AM ALWAYS HESITANT WHEN MAKING A LARGE PURCHUSE ONLINE, WAS EXPECTING SOMETHING TO GO WRONG....BUT FOR A NICE CHANGE I WAS WRONG!!! EVERYTHING WENT SUPER SMOOOOOOTH!... See more

Rated 5 out of 5 stars

We purchased a Micro Air flex from Factory Pure ,the product was delivered on time , packaged well and at a great price. The site itself is easy to navigate and checkout was a breeze. We live... See more

Rated 5 out of 5 stars

Eugene was amazing. Possibly the best customer service I've ever had. He went out of his way to contact the manufacturer to answer a couple questions I had prior to buying. Then after the sale, foll... See more

Rated 5 out of 5 stars

My GUO095 48V utility cart came in about 7 days and was packaged excitedly well. Not a scratch or dent. The assembly was smooth and the instructions were adequate. I did have a problem after 1 hour of... See more


Company details

  1. #3 of 44 best companies in Home Improvement Store
  2. #1 of 9 best companies in Air Conditioning Store
  3. #2 of 24 best companies in Appliance Store
  4. #21 of 171 best companies in Furniture Store
  5. #1 of 3 best companies in Generator Shop
  6. #1 of 1 best companies in Wood Stove Shop

Written by the company

FactoryPure is a leading online retailer of top brands of generators, power equipment, and more. FactoryPure is based in Texas, and has been in business since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,140)

592 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product!

Ordered our Factory Pure based on recommendation from a family member. It works better than anticipated. Our pool management company is very impressed every time they check our pool. It climbs walls and does a great job.

July 14, 2026
Rated 1 out of 5 stars

Be very careful before buying from this…

Be very careful before buying from this company.

My experience with them was extremely disappointing. They advertise products as if they are new, but I received a generator that had clearly been used. The packaging was damaged and not original, there was a strong smell of gasoline, the muffler was rusty, and there was even gasoline left inside the fuel tank. Shipping a generator with fuel still inside is unacceptable and raises serious safety concerns.

They also hide important terms and conditions in very small print, making them easy to miss. In my opinion, this is not an honest way to treat customers.

Their prices are also higher than many competitors, so there is no reason to take the risk. Based on my experience, I cannot recommend this company. I will never buy from them again, and I suggest that other customers shop elsewhere.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

My expectations were greatly exceeded…

My expectations were greatly exceeded when I saw how professionally the unit was packaged. This is not a plastic yard toy. The power drive is substantial. There is serious heft in the drive unit. Assembly was straight forward with simple easy to follow instructions. I am extremely pleased with my purchase.

June 30, 2026

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