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DUSK.com Reviews 

124,261
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 26,433 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, noting items are well-made, solid, and durable. Many also appreciate the aesthetic appeal and ease of assembly for various furniture pieces. However, some customers noted significant dissatisfaction with customer service, citing dismissive attitudes and long waits for resolutions. Delivery experiences were mixed, with people facing delays, missed appointments, unexpected charges, or receiving incomplete or incorrect orders. A few reviewers also experienced product quality issues, such as items breaking prematurely, arriving with incorrect dimensions, or having manufacturing defects.

What people talk about most

Product

People report ambiguous experiences with products, with many praising the quality, ease of assembly, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers reporting positive... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting items like bedding,... See more

Order

Customers had ambiguous experiences with order, with some finding the ordering process easy and efficient,... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising the quick responses and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered two dining chairs that were on sale,absolutely beautiful chairs,so well made, easy to put together,solid,sturdy chairs. Delivery took a while although as soon as I tracked my order they arriv... See more

Company replied

Rated 5 out of 5 stars

I ordered 2x Raven rattan bedside tables ,, I was pleasantly surprised how well made they are they are solid pieces of furniture not cheap in the slightest they are a good size with decent drawer spa... See more

Company replied

Rated 5 out of 5 stars

I love the all cotton pillow shams and want to build up a collection of all cotton bed linen so will be visiting the site again. The zipped plastic containers they come in are ideal for holding shoes... See more

Company replied

Rated 5 out of 5 stars

Mia set x2 Barstools are beautiful, great quality and go nicely in my Kitchen. Second large purchase from Dusk would recommend as there is quality, delivery is smooth and the price is very reasonable.... See more

Company replied


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Mattress Store
  6. Sofa Store

About DUSK.com

Written by the company

Fill your home with luxurious sofas, elegant dining furniture, sophisticated bed frames, and cosy mattresses and bed linen. Plus, discover the perfect finishing touches for your home, from premium curtains and fluffy cotton towels to soft cushions and textured throws.

Designed with high-quality materials hand-picked by the DUSK team, our dining room, bedroom and bathroom collections are the epitome of luxury for less, blending modern and timeless designs.

Written by the company

We're committed to our customers!
We appreciate your feedback and would love to help. If you would like to speak to our Customer Service team, please call us on 0113 519 0311.

Contact info

3.6

Average

TrustScore 3.5 out of 5

124K reviews

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Asks customers to review

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3.6

All reviews

(124,261)

25,121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Duck feather pillows

I ordered two duck feathers pillows and when I received those, the pillows smell so bad that u cannot keep them any near u, let alone sleeping with them.

July 4, 2026
Rated 5 out of 5 stars

The lads were very good with delivery…

The lads were very good with delivery thank you!

July 5, 2026
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars

Great ottoman Bed really easy to put…

Great ottoman Bed really easy to put together and looks great

July 5, 2026
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars

Good communication

Good communication. Quality product. Happy all round.
The comms on the delivery was good and everything arrived exactly as oromised

June 27, 2026
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars

looooooooooove this bed

looooooooooove this bed! delivery was so quick!

June 19, 2026
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars

Lovely items will buy again

Lovely items will buy again

July 9, 2026
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars

From ordering to delivery they was…

From ordering to delivery they was not a problem the delivery men helped me unpack as I am 85 yrs old,they were kind and very helpful. The chair is so comfortable and I'm enjoying every moment I sit in it

July 10, 2026
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars

Kept informed of delivery time and very…

Kept informed of delivery time and very efficient straight forward delivery

July 5, 2026
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars

We had a new chair from Dusk

We had a new chair from Dusk. Great price including discount. Easy to order. Good communication from them and the courier. Quick delivery and super comfy to sit on once I put the legs on, which was easy. Recommend highly. Thanks Dusk

June 22, 2026
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars

Great selection of items at good…

Great selection of items at good prices.
Communication and Delivery was great.
Arrived well within the delivery slot by 2 gents who left the bed on our requested place.

May 10, 2026
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars

Brilliant service men who delivered…

Brilliant service men who delivered were very polite and respectful and more than that so pleased with the furniture

June 28, 2026
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars

Great quality without a huge price tag

Great quality without a huge price tag

July 4, 2026
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 3 out of 5 stars

Good value

Good value, nice looking furniture but some fittings not great and didn’t feel very robust when built as a result

July 6, 2026
Rated 5 out of 5 stars

Top quality What l like about dusk is the quality…

What l like about dusk is the quality and the quick service . I ordered a fitted sheet and you feel like royalty getting into the bed . So crisp and cool it makes you feel amazing. I always trust Dusk for my bedding and wouldn’t get it anywhere else . Washes beautifully .

July 15, 2026
Unprompted review
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 1 out of 5 stars

Do not buy if you live on your own

Do not buy if you live on your own. Ridiculously over packed in huge heavy unnecessary cardboard boxes. Delivery guys dumped and ran . Nightmare trying to pull out of boxes if your on your own and have had to pay handymen to put the damm thing together then find out it’s like sitting on a fence

June 24, 2026
Rated 5 out of 5 stars

Lovely furniture

Easy to order, good selection and good prices. My order arrived on time

July 8, 2026
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

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