Caphunters Reviews 

First of all, I never took notice that I was ordering from overseas. I was looking for a specific hat for my son in law for his birthday. It took a little longer than I expected but the product arrived nicely packaged and he loves the hat. The product is well made and exactly what he was looking for. Thank you.

Really easy to purchase and my cap arrived sooner than expected (via Royal Mail). Really good customer experience. Recommended!

Arrived ahead of time, we'll packed. Hats looked spot on😎

Delivery was a little slow, compared to other companies however the product arrived well packed and in perfect condition

I love the NY New Era cap, however delivery is way too long the longest I've ever experienced. I ordered on 6/12/26 and my item came 7/9/26.

Cap hunters customer service was impeccable. They had a creative way to communicate the shipping status which was humorous and caring. The tracking updates were extremely useful being that it was coming from overseas. The person really loved the hard to get product and I thank caphunters and will definitely be using them
Again.

Awesome company’ top notch hats! Once you order you get a great funny welcoming email , loved it, thanks

To Caphunters.ca: Why do I have to pay $43.00 DUTY on one hat?
I bought 2 hats in good faith and was so happy with the item. Then was contacted to pick up the other hat at the post office. This is deceptive pricing! Next time, include the DUTY in the price. It is your responsibility!!!

It’s been really good doing business with Caphunters. From the selection process to delivery is awesome. The quality of the hats is exceptional and would recommend them to family and friends

Product never arrived 👎 unsure at this point if this is a legit site, a lot of the links for tracking and support do not work. Avoid at all costs

It arrived on time and i like the quality of cap

I feel your product are official timing was as you said.However,I wear a the same size in hats but yours fit me kind of tight so unfortunately I have to send back and hope the return comes as fast as me receiving this order.. ✌️

Great selection of caps, with a promt and efficient service, I would and have totally recommended Caphunters to my freinds and family.

Great value, plenty of options and hassle free.

Positive points:
• cap is nice and good quality
Négative points:
• I am in Canada. Web site is .ca which gives the impression this is local... but it ships from Spain / Netherlands and that is not made clear. So I ended up paying an extra $43 import fee.
• link to trust pilot was sent to me in spanish.
• cap size is borderline too tight and I have to sqeeze it on. I gave my usual hat head size for the order.

If you are ordering from them internationally, be extremely careful. I had massive issues with the only two orders I have ever made with this company. They refused to apologize or reimburse me after they overvalued BOTH of my orders on the customs declarations, forcing me to pay significantly higher border fees out of pocket.

To make matters worse, their customer service agent straight-up lied to me. After the first overvaluation, I was completely infuriated, but they assured me it was an isolated mistake and promised the second shipment would be marked correctly. Lo and behold, when the second package arrived, it was hit with the exact same overvaluation error. I have no idea what advantage this company thinks they get by deliberately screwing over their international customer base like this, but I will NEVER spend a single dime here again.

On top of the customs nightmare, they also sent me two damaged hats. After completely ignoring my emails for a while, I literally had to threaten a credit card chargeback just to get them to respond and issue a full reimbursement for the damage. Yet, I am still stuck dealing with the financial fallout of their customs mistakes, a mess they casually told me to deal with on my own. Absolutely appalling behavior.

Because of this sheer logistics incompetence, the border agency assessed my packages at a much higher value, forcing me to pay out-of-pocket duties and taxes on value that didn't exist. When a company’s "customer service resolution" ends up costing the customer real money and requires hours of filing government dispute paperwork to fix, it completely defeats the purpose of buying from them.

Great inventory doesn't excuse terrible international logistics and dishonest support agents. If you don't want to get hit with surprise border fees because they don't know how to fill out a standard commercial invoice properly, take your money elsewhere. I have kept all evidence, photos, and correspondence with their agents on file.

After decades of online shopping with countless merchants, I have NEVER had an online shop or private business overvalue anything, let alone two packages back-to-back from the same merchant. To add insult to injury, their resolution was to tell me, paraphrased: "Don't worry about it. You can file the form yourself and fix it. It's all good." It is UTTERLY BAFFLING that a company would expect a customer to shoulder the burden of their own logistical incompetence.

THIS HAS BEEN AN ABSOLUTE NIGHTMARE to navigate. 8 months later after the fact, and I'm still SUPER PISSED OFF about it.

ALL INTERNATIONAL SHOPPERS, YOU HAVE BEEN WARNED.

UPDATE to Caphunters response: Caphunters response is misleading. To clarify, the only refund I ever received was for damaged goods, which I had to pursue through the threat of a credit card chargeback after they ignored me. This was not a proactive service gesture. They have ignored my requests regarding the financial loss caused by their repeated customs overvaluations for 8 months. I have all documentation on file and remain open to a genuine resolution for the specific duties and taxes I was forced to pay due to their declaration errors, rather than receiving generic PR templates.

I placed my order on April 1st, and it was supposed to be delivered by April 14th. However, today is May 14th, and after more than a month and a half, nothing has been delivered.

When I track the parcel, it says the sender needs to contact the carrier because sufficient information is not available. I also tried reaching Caphunter customer service, but no department seems to be available.

At this point, I have no idea how I’m supposed to get my money back.

The Hats I bought were Real Nice! Why I gave it One Star is the time it took to Recieve it was more that 2 weeks which is Ridiculous!! Would I order again from this company Never!

Ordered a navy cap, Caphunters sent a black one and remained complete uncoperative afterwards. Save yourself the hassle and just buy from a physical store.

I love the two hats that I ordered, however there is an issue with the hats arriving and smelling like rotting fish. That part was disappointing because now I have to figure out where to take them or how to get that weird smell off of them. I can't wear them until I get that smell off of them.