Canva Reviews 

5,981
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 3,017 reviews, reviewers had a great experience with this company. Customers consistently find the program easy to use, offering many helpful tools and promoting creative activity, even on older computers. Many appreciate the variety of templates and options available, which foster imagination and allow for the creation of diverse projects like videos and newspapers. The product is often described as a game-changer for personal and business projects, with users enjoying the process of creating designs and finding the application very intuitive. However, some people found the platform not intuitive, requiring a significant amount of time to learn, and noted that the help features were not specific enough in guiding them. A few other people also felt that customer service was difficult to reach, sometimes providing generic responses or requiring multiple interactions to resolve an issue. Some customers also mentioned issues with the app being buggy or not working properly, and a few expressed frustration with features requiring a paid subscription that were previously free.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the application easy to use and... See more

Product

Customers consistently note positive experiences with product, praising its usefulness and versatility for... See more

Website

Reviewers mention ambiguous feedback about the website, with many praising its user-friendliness and powerful... See more

Application

Customers had ambiguous experiences with the app, with many praising its ease of use, creative potential, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's a easy to use program that has many different helpful tools. It also promotes creative activity. In addition, it even works well on older computers, unlike some other programs I have tried to us... See more

Rated 4 out of 5 stars

The chat was responsive to my problems.... and while the solutions were helpful... it did not solve the problem. Canva is NOT an intuitive platform.... and takes entirely too long to learn. I'm typi... See more

Rated 3 out of 5 stars

The person who gave the support was friendly and responded quickly. My question was about a price increase which I was told is tax related. Unfortunately, Canva is apparently charging 20% tax on the... See more

Rated 5 out of 5 stars

It's a really easy to design platform and I hope they will expand to more than just 2d designs. Maybe in pixel arts or 3D designs too. But even at the current functionality I just have grat... See more


Company details

  1. Software Company
  2. Cloud Computing Service
  3. Digital Printing Service
  4. Graphic Designer
  5. Web Collaboration Platform

Written by the company

Canva is a global online visual communications platform on a mission to empower the world to design. It’s a simple way to create beautiful designs from presentations to infographics, videos, t-shirts, websites and social media graphics. Need help? Get customer support, 24/7 here: https://www.canva.com/help/get-in-touch/

Productivity, meet creativity.

Written by the company

Canva’s Visual Suite reimagines the way teams work, bringing creativity, productivity, and the power of AI into one platform.
The most powerful Visual Suite yet. With AI by your side across every format, designing has never been this effortless. And with new design types like email, forms, and coded creations in the editor, you have even more ways to create, collaborate, and bring your imagination to life.

Contact info

  • 110 Kippax Street, 2010, Surry Hills, Australia

  • canva.com

3.9

Great

TrustScore 4 out of 5

6K reviews

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Asks customers to review

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3.9

All reviews

(5,981)

3,447 reviews in the last 12 months

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Rated 5 out of 5 stars

Canva has been incredibly helpful for…

Canva has been incredibly helpful for me and my family. The customer service is outstanding, and the response time is 10/10. Thank you for being so understanding and supportive. I will definitely use Canva again in the future!

July 12, 2026
Rated 5 out of 5 stars

Good Service

Jade took care of my needs. I appreciated the times she took to help me receive my order.

July 12, 2026
Rated 1 out of 5 stars

I used this this app for a few months…

I used this this app for a few months and then out of nowhere My ability to do what I was doing on it regularly gets cut off and they tried to pluck more money out of me when I already had the Pro Account. Its a total rip off and if you get used to using some of its tools and this happens it messes up your workflow and everything. They don't respond or even engage back with you to explain why their services are so limited when you are paying for the monthly fee. Don't use them

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

I truly appreciate Canva’s Customer…

I truly appreciate Canva’s Customer Service team for taking the time to listen to my concern and assist me with my refund request. Thank you for understanding my situation, providing clear communication, and handling my case professionally until my refund was approved.

I am very grateful for the kindness, patience, and support shown by the Canva team. This experience has shown that Canva genuinely values its users and is committed to providing excellent customer support. Thank you for your understanding and for helping to resolve my issue in such a positive way.

July 7, 2026
Rated 4 out of 5 stars

This is a great website where you can…

This is a great website where you can create everything from websites for school projects to a birthday invitation. The only downside is, many templates/designs need you to have the subscription to be able to access them (though you can access them with watermarks without a subscription) but overall I love Canva!
PS I made a website and brochure and it helped me win a group project at school, 🥳

July 13, 2026

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