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Mastering Difficult Conversations

The document provides tips for having difficult conversations. It recommends assessing facts and assumptions, addressing emotions, acknowledging your role in problems, and identifying positive outcomes. It warns against fake empathy, lack of responsibility, dominating tones, and combat mentalities. The document also notes signs that a conversation was going well initially, such as getting to the point and acknowledging emotions, but then went wrong due to issues like lack of empathy and falling into combat mentalities.

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Vivek Singh
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125 views6 pages

Mastering Difficult Conversations

The document provides tips for having difficult conversations. It recommends assessing facts and assumptions, addressing emotions, acknowledging your role in problems, and identifying positive outcomes. It warns against fake empathy, lack of responsibility, dominating tones, and combat mentalities. The document also notes signs that a conversation was going well initially, such as getting to the point and acknowledging emotions, but then went wrong due to issues like lack of empathy and falling into combat mentalities.

Uploaded by

Vivek Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Difficult Conversations

By:

Tanmoy Chatterjee (G19098)


Manish Nair (G19072)
Nabeen Khandeep (G19074)
Vivek Kumar (G19101)
What to do
Assess the facts and your assumptions.

Address the emotions.

Acknowledge that you are part of the problem.

Identify a range of positive outcomes.

Develop a strategy not script.


What went wrong?

• Fake empathy
• Lack of Responsibility
• No assessment of facts and assumptions
• In spark of emotion
• Dominating tone
What NOT to do
Don’t fall into combat mentality.

Don’t beat around the bush.

Don’t be disrespectful.

Don’t loose sight of the goal.

Don’t pretend to know how they feel.

Don’t use excuses as your shield.


It was going well!
• Getting to the point
• Phlegmatic attitude
• Acknowledging other’s emotion
• Conflicting ideals
• Conveying future plans
• Presence of generosity and respect
• Absence of integrity and truth
• Lack of empathy
• Falling into combat mentality
• Sense of vague outcome
Sometimes most important conversations are the
most difficult to engage in.
-Jeanne Philips

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