An Internship report on

EMPLOYABILITY SKILLS

Submitted in partial fulfillment of the requirements

for the award of the degree of

BACHELOR OF TECHNOLOGY
in

Electronics and communication Engineering

By

G. MADHAVI (234G1A0466)

Department of Electronics and Communication Engineering

SRINIVASA RAMANUJAN INSTITUTE OF
TECHNOLOGY (AUTONOMOUS)
Rotarypuram Village, B K Samudram Mandal, Ananthapuramu - 515701

2025-2026
 Department of Electronics and Communication
Engineering

Certificate
This is to certify that the Internship report entitled “JOBREADY: EMPLOYABILITY
SKILLS” is the bonafide work carried out by G. MADHAVI bearing Roll Number
234G1A0466 in partial fulfilment of the requirements for the award of the degree of
Bachelor of Technology in Electronics and Communication Engineering during the
academic year 2025-2026.

Internship Coordinator Head of the Department

Mrs. C. Rubina, [Link]., (Ph.D.) Dr. M.L. Ravi Chandra, [Link]., (Ph.D.)
Assistant Professor Professor & Head, Dept.
of ECE

Date:

Place: Rotarypuram
 DECLARATION CERTIFICATE

I am student of Electronics and Communication Engineering, SRINIVASA

RAMANUJAN INSTITUTE OF TECHNOLOGY(AUTONOMOUS),

Rotarypuram, hereby declare that the Internship entitled “PYTHON FULL STACK

DEVELOPER VIRTUAL INTERNSHIP” embodies the report Internship carried out

by me during III year under the mentorship of Mrs. C. Rubina, [Link]., (Ph.D.)

Assistant Professor, Department of Electronics and Communication Engineering,

Srinivasa Ramanujan Institute of Technology, and this work has been submitted for the

partial fulfillment of the requirements for the award of degree of Bachelor of

Technology.

The Certificate embodied in this report has not been submitted to any other University

or Institute.

Date:

Place: Anantapur

[Link]. Name of the Student Roll Number Signature

1 G. Madhavi 234G1A0466
 VISION and MISSION INSTITUTE’S

Vision:

To become a premier Educational Institution in India offering the best teaching

and learning environment for our students that will enable them to become complete
individuals with professional competency, human touch, ethical values, service motto,
and a strong sense of responsibility towards environment and society at large.

Mission:

 Continually enhance the quality of physical infrastructure and human resources

to evolve in to a centre of excellence in engineering education.

 Provide comprehensive learning experiences that are conducive for the students
to acquire professional competences, ethical values, life-long learning abilities
and understanding of the technology, environment and society.

 Strengthen industry institute interactions to enable the students work on realistic

problems and acquire the ability to face the ever-changing requirements of the
industry.

 Continually enhance the quality of the relationship between students and faculty
which is a key to the development of an exciting and rewarding learning
environment in the college.
 DEPARTMENT OF ELECTRONICS AND
COMMUNICATION ENGINEERING

DEPARTMENT’S VISION and MISSION

Vision:

To become a department of excellence in Electronics and Communication and

allied areas of engineering by empowering rural students with latest technological
updates and human values.

Mission:

DM1: Continually improve the teaching learning and associated processes to prepare
the students with problem solving skills.

DM2: Provide comprehensive learning experiences to imbibe industry based technical

knowledge and encourage students to pursue higher studies with awareness on ethical
values.

DM3: Nurture a strong research eco-system that facilitates quality research by faculty
and students.

PROGRAM EDUCATIONAL OBJECTIVES

An SRIT graduate in Electronics and Communication Engineering, after three

to four years of graduation will:

PEO1: Work in multi-disciplinary environment with ethical & social

responsibilities.

PEO2: Acquire the latest technological skills by pursuing higher education and
participating in research projects as a process of lifelong learning.

PEO3: Lead a team with good leadership traits and have a successful professional
career in esteemed organization.
 JOBREADY: EMPLOYABILITY SKILLS

ACKNOWLEDGEMENTS

The joy and sense of accomplishment from finishing this internship report
would feel incomplete without acknowledging the individuals whose unwavering
support and guidance made it all possible. Their encouragement fueled my efforts, and
I am truly grateful to thank them now.

I extend my deepest thanks to my internship coordinator, Mrs. C. Rubina,

[Link]., (Ph.D.), for her constant motivation and insightful feedback, which were
instrumental in shaping this report. I am also profoundly appreciative of Dr. M.L. Ravi
Chandra, [Link], (Ph.D.), Head of the Electrical & Electronics Engineering
Department, for their generous assistance and for ensuring I had all the resources
needed to succeed.

A special note of gratitude goes to Dr. G. Bala Krishna [Link]., (Ph.D.),

Principal of Srinivasa Ramanujan Institute of Technology, for their valuable support.
My sincere appreciation also extends to the Management for providing an environment
with top-notch facilities, and to the faculty, staff, and my peers for their help and
inspiration.

Finally, I wish to thank my family for their endless love, patience, and
encouragement throughout this journey

G. MADHAVI

234G1A0466

I
 JOBREADY: EMPLOYABILITY SKILLS

ABSTRACT

This document outlines the curriculum for the "JobReady: Employability

Skills" course, a comprehensive program designed to equip participants with the
essential competencies required for success in the modern professional environment.
The program provides holistic training by integrating a wide range of soft skills,
professional behaviors, and practical digital abilities.

The curriculum is structured around several key pillars, focusing on mastering

Effective Communication (speaking, listening, and impactful writing), developing
Personal and Interpersonal Skills (self-management, self-presentation, conflict
resolution, and collaboration), and enhancing Cognitive Abilities (problem-solving,
innovation, and critical thinking). The course also integrates crucial modules on
Professionalism, Customer Centricity, and proficiency in Work Productivity Tools and
Online Data Security.

Key learnings encompass the full spectrum of workplace readiness, from task
prioritization and making a strong first impression to ethical decision-making and
effective teamwork. The program is designed to significantly enhance technical and
behavioral proficiency, foster a proactive and professional mindset, and prepare
participants for the diverse demands of today's dynamic and collaborative industries.

II
 JOBREADY: EMPLOYABILITY SKILLS

CONTENTS

Modules/ Module Page

TITLE
Sub-Modules No. No.
Acknowledgements I
Abstract II
Contents III – IV
List Of Figures V
List Of Abbreviations VI
Employability Skills 1
INTRODUCTION TO
MODULE 1 2
EMPLOYABILITY SKILLS
1.1 Employability Skills are Important 2
EFFECTIVE SPEAKING AND
MODULE 2 2–4
LISTENING SKILLS
2.1 Key aspects of effective speaking 3–4
2.2 Key aspects of active listening 4
IMPACTFUL WRITING
MODULE 3 5-6
SKILLS
Core Principles of Effective Email
3.1 6
Writing
3.2 Impactful Writing Skills 6
MODULE 4 SELF-PRESENTATION 7–8
4.1 Key Elements of Self-Presentation 7–8
MODULE 5 SELF-MANAGEMENT 8 - 10
How to Demonstrate and Improve Self-
5.1 10
Management
MODULE 6 INTERPERSONAL SKILLS 10 - 12
6.1 Key Components of Interpersonal Skills 11 – 12

III
 JOBREADY: EMPLOYABILITY SKILLS

PROBLEM SOLVING &

MODULE 7 12 – 14
INNOVATION
MODULE 8 PROFESSIONALISM 15 – 16
MODULE 9 CUSTOMER CENTRICITY 16 - 18
9.1 Why It's a Top Employability Skill 18
9.2 Demonstrating Customer-Centricity 18
WORK PRODUCTIVITY
MODULE 10 19 – 20
TOOLS
ONLINE COMMUNICATION
MODULE 11 20 – 23
& DATA SECURITY
11.1 Why It's a Crucial Skill 21 – 22
11.2 Key Skills Employers Look For 22 – 23
12 CONCLUSION 24
CERTIFICATE OF
13 25
COMPLETION

IV
 JOBREADY: EMPLOYABILITY SKILLS

LIST OF FIGURES

[Link] Figure Title of Figure

1 Fig 1.0 Employability Skills

2 Fig 2.0 Effective speaking

3 Fig 3.0 Effective writing

4 Fig 4.0 Self-presentation

5 Fig 5.0 Self-management

6 Fig 6.0 Examples of interpersonal skills

7 Fig 7.0 problem solving

8 Fig 9.0 Customer centricity

9 Fig 10.0 Work productivity tools

10 Fig 11.0 Communication

V
 JOBREADY: EMPLOYABILITY SKILLS

LIST OF ABBREVIATIONS

[Link] Abbreviation Full Form

All India Council for Technical

1. AICTE
Education
Customer Relationship
2. CRM
Management
3. MFA Multi-Factor Authentication
4. PEO Program Educational Objective
5. POSH Prevention of Sexual Harassment
6. STAR Situation, Task, Action, Result
7. VPN Virtual Private Network

VI
 JOBREADY: EMPLOYABILITY SKILLS

EMPLOYABILITY SKILLS

OVERVIEW OF THE EMPLOYABILITY SKILLS

Employability skills are a set of non-technical competencies and personal

attributes that enable individuals to perform effectively in the workplace. Unlike job-
specific technical skills, these are universal and essential for professional success. They
include everything from how you communicate with others to how you manage your
time and solve problems.

The Wadhwani Foundation's curriculum, developed with insights from over 2,000
employers, targets 15 key skills, including:

 Communication: Effective speaking, listening, and writing.

 Professionalism: Adaptability, accountability, and workplace etiquette.
 Problem-Solving & Innovation: Critical thinking, creative thinking, and decision-
making.
 Self-Management: Self-awareness, emotional intelligence, and time management.
 Teamwork: Interpersonal skills and a customer-centric approach.
 Digital Literacy: Online communication, data security, and the use of work
productivity tools like Microsoft Office.

Financial Literacy: Basic money management and financial concepts

FIG 1.0: Employability Skills

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 JOBREADY: EMPLOYABILITY SKILLS

[Link] 1: INTRODUCTION TO EMPLOYABILITY SKILLS

 Importance of Employability Skills: This lesson emphasizes the value of key

skills required for success in both work and life. It covers the essential abilities
and mindsets that employers seek, highlighting the importance of continuous
learning.
 Changing Workplaces and Related Skills: This section explores the evolution
of the modern workplace, especially in the post-COVID era and the rise of
digital and green economies. It focuses on adapting to new job trends and
excelling in the current market by developing relevant skills.

1.1Employability Skills are Important

 Career Advancement: They help you stand out in a competitive job market
and are crucial for career progression, leading to promotions and new job
opportunities.
 Adaptability: In a rapidly changing work environment, these skills enable you
to adjust to new technologies, roles, and industry trends.
 Problem-Solving: Critical thinking and problem-solving skills allow you to
identify issues, analyze information, and find effective solutions.
 Effective Collaboration: Strong communication and teamwork skills are
essential for working successfully with colleagues and clients, fostering a
positive work environment.
 Increased Productivity and Job Satisfaction: By improving your work
performance and ability to handle tasks, employability skills can lead to higher
productivity and a greater sense of fulfillment in your job

2. MODULE 2: EFFECTIVE SPEAKING AND LISTENING

SKILLS

 Communication - Basics and Importance: This lesson introduces the

fundamentals of communication, differentiating it from simple talking and
explaining its various types. It covers the 7 C’s of effective communication and
strategies for overcoming common barriers.

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 JOBREADY: EMPLOYABILITY SKILLS

 Active Listening: This section focuses on the critical role of active listening in
effective communication. It provides seven key rules and practical techniques
to improve listening skills, ensuring better understanding and engagement in
conversations.
 Effective Phone Conversations: This lesson offers strategies for professional
and effective communication over the phone. It details various methods to
enhance phone conversation skills, ensuring clarity and positive outcomes
during calls.
 Making Requests: This topic covers how to make requests politely and
effectively, strengthening them with well-reasoned opinions. It also includes
different ways to seek permission in a professional setting.
 Participating in Buyer Seller Interactions: This lesson highlights the
importance of effective communication in sales and customer service scenarios.
It outlines five essential rules for conducting successful and effective
conversations in a buyer-seller context.
 Saying No or Refusing Politely: This section provides techniques for declining
requests or refusing offers in a polite and professional manner. It presents five
rules for refusal that help maintain positive relationships while clearly
communicating boundaries.
 Workplace Conversations: This lesson focuses on the nuances of routine
conversations that occur in a professional environment. It provides strategies
for ensuring all workplace communication is effective, clear, and contributes to
a productive atmosphere.

2.1 Key aspects of effective speaking:

 Clarity and Conciseness: Being able to get your point across directly and
without unnecessary jargon. This is especially important when communicating
with senior leaders who have limited time.
 Confidence: Speaking with confidence shows that you believe in what you are
saying, which helps build trust with colleagues and clients.
 Adaptability: Adjusting your message and tone for different audiences,
whether you're presenting to a large group, giving feedback to a teammate, or
having a one-on-one conversation with your manager.

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 JOBREADY: EMPLOYABILITY SKILLS

 Non-Verbal Cues: Your body language, tone of voice, and facial expressions
are just as important as the words you use. An open posture and a calm tone can
make you seem more approachable and trustworthy.

2.2 Key aspects of active listening:

 Full Presence: Giving the speaker your undivided attention. This means putting
away distractions, making eye contact, and showing through your body
language that you are engaged.
 Withholding Judgment: Listening with an open mind and focusing on
understanding the speaker's perspective, even if you don't agree with it.
 Asking Clarifying Questions: Asking thoughtful, open-ended questions
demonstrates that you are paying attention and want to fully understand the
message. Questions like "Can you tell me more about that?" or "How did you
feel in that situation?" are excellent tools.
 Paraphrasing and Summarizing: Repeating or rephrasing what the speaker
has said in your own words to confirm your understanding. This also shows the
speaker that you are engaged and that their message is being received

FIG 2.0: Effective speaking

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 JOBREADY: EMPLOYABILITY SKILLS

3. MODULE 3: IMPACTFUL WRITING SKILLS

 Construct Meaningful Sentences: This section teaches the fundamentals of

constructing clear and meaningful sentences, which is the foundation of good
writing. It explains and applies five basic rules of writing to improve clarity and
impact.
 Write Effective Emails: This lesson focuses on the importance and structure
of professional emails and notes. It provides clear guidelines and a structured
approach to ensure written communication is effective and professional.
 Write Effective Resumes and Reports: This section provides strategies for
writing resumes that impress recruiters and achieve their purpose. It also covers
guidelines for creating well-structured, effective reports for various business
needs.

FIG 3.0: Effective writing

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 JOBREADY: EMPLOYABILITY SKILLS

3.1 Core Principles of Effective Email Writing

1. Clarity is King: Your email should have one main point. If you have multiple,
unrelated topics, it's often better to send separate emails. This prevents
confusion and ensures each issue gets the attention it deserves.
2. Respect the Reader's Time: People are busy. Your email should be as concise
as possible while still including all necessary information. Short paragraphs,
bullet points, and bolded text help the reader quickly find the key takeaways.
3. Define Your Purpose: Before you start writing, ask yourself: "What is the
desired outcome of this email?" Are you requesting information, providing an
update, or scheduling a meeting? This purpose should be clear from the start..

3.2 Impactful Writing Skills

 Clarity and Conciseness: Getting straight to the point without unnecessary "fluff"
or jargon. Your reader should be able to quickly understand the main idea, purpose,
and required action.
 Correctness: This is the foundation. Flawless grammar, spelling, and punctuation
demonstrate professionalism, attention to detail, and credibility.
 Audience Awareness: Writing for your specific audience. This means adapting
your tone, style, and level of detail for different readers, whether you're emailing a
manager, writing a report for a client, or sending a quick message to a teammate.
 Structure and Organization: Arranging your thoughts logically using clear
paragraphs, headings, and bullet points. A well-structured document is easier to
read and allows the reader to quickly find key information.
 Persuasiveness and Purpose: Every piece of professional writing should have a
clear goal, whether it's to inform, persuade, or request an action. Impactful writing
moves the reader toward that goal.

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 JOBREADY: EMPLOYABILITY SKILLS

[Link] 4: SELF-PRESENTATION

 Making a Great First Impression: This lesson covers the importance of

making a positive first impression in professional settings. It outlines six key
steps to ensure one presents themselves confidently and effectively from the
very first meeting.
 Non-verbal Communication: This section explores the significance of non-
verbal cues in communication, such as body language and facial expressions. It
details the various types of non-verbal communication and how they can be used
to enhance understanding and build rapport.
 Rocking the Group Discussion: This lesson provides best practices for
participating effectively in group discussions. It focuses on techniques for
collaborating with others, contributing meaningfully, and helping the group
achieve its objectives.

4.1 Key Elements of Self-Presentation

Self-presentation involves several components, both verbal and non-verbal:

 Verbal Communication: This is how you use your voice and words. It includes
speaking clearly and confidently, using a professional tone, and being able to
articulate your thoughts and ideas concisely. It's also about effective storytelling
to highlight your achievements and experiences.
 Non-Verbal Communication: Your body language often says more than your
words. This includes maintaining good posture, making eye contact, and using
purposeful gestures. A firm handshake and a warm smile can convey confidence
and approachability.
 Personal Appearance: While not the sole factor, your appearance contributes
to the overall impression. Dressing appropriately for the job or industry shows
respect and seriousness. This means having clean, neat clothes and good
personal hygiene.
 Online Presence: In today's digital world, your online profiles (like LinkedIn)
are a key part of your self-presentation. Ensure your social media accounts are
professional and reflect your personal brand positively.

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 JOBREADY: EMPLOYABILITY SKILLS

FIG 4.0: Self-presentation

[Link] 5: SELF-MANAGEMENT

 Emotional Intelligence: This section introduces the concept of emotional

intelligence and its importance in managing strong emotions. It provides
strategies for applying emotional intelligence in both personal and professional
aspects of life.
 Know Yourself: This lesson encourages self-reflection to identify personal
strengths, interests, and areas for improvement. It teaches how to leverage these
strengths to contribute effectively to organizational goals.
 Personal Health, Hygiene, and Grooming: This topic emphasizes the
importance of professional grooming and personal hygiene. It covers essential
grooming practices and discusses the negative impact of neglecting one's
appearance in a professional context.
 Positive Attitude: This lesson explores the power of positivity in handling
various situations and its importance in the workplace. It provides practical

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 JOBREADY: EMPLOYABILITY SKILLS

ways to cultivate and maintain a positive attitude, even in challenging

circumstances.
 Personal Values and Ethics: This section defines ethics and explains how
personal values shape our lives and decisions. It focuses on building character
and making ethical choices in professional scenarios.
 Introduction to Learnability: This lesson focuses on understanding
learnability, the ability to continuously learn and adapt. It provides guidance on
how to develop this skill for lifelong personal and professional growth.
 Balance Your Body & Mind: This section discusses the impact of overall well-
being on personal and professional life. It provides best practices for
maintaining a balanced diet and techniques for incorporating regular physical
activity into one's routine.
 Plan and Manage Tasks Within a Timeline: This lesson covers the benefits
of effective task planning and management. It teaches practical methods to plan
tasks and review those plans to improve outcomes and meet deadlines.
 Techniques for Effective Task Prioritization: This section introduces
strategies for effective time management and work planning. It provides
techniques for prioritizing tasks to ensure that important deadlines are met and
work is managed efficiently.

FIG 5.0: Self-management

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 JOBREADY: EMPLOYABILITY SKILLS

5.1 How to Demonstrate and Improve Self-Management

You can demonstrate self-management in job interviews, on your resume, and in

your daily work by:

 Resume/Interview: Use action-oriented language in your resume to highlight

your self-management skills. For example, instead of "Responsible for project
management," say, "Managed a 6-month project from start to finish with no
supervision, exceeding initial goals." In an interview, be prepared with specific
examples of how you've handled a stressful situation, met a tight deadline, or
adapted to a change in project direction.
 Goal Setting: Set clear, specific, and measurable personal and professional
goals. This demonstrates that you are proactive and have a clear direction.
 Organization: Develop and maintain an effective system for organizing your
work. This could be a digital calendar, a to-do list app, or a physical planner.
 Seek Feedback: Regularly ask for feedback from managers and colleagues.
This shows that you are committed to continuous improvement and can use
constructive criticism to grow.
 Take Initiative: Look for opportunities to go above and beyond what is
expected of you. Taking on new responsibilities or solving problems before
they're assigned to you shows a high degree of self-management.

[Link] 6: INTERPERSONAL SKILLS

 Conflict Management - An Introduction: This lesson provides an

understanding of what conflict is and its common causes and types in the
workplace. It introduces various conflict management strategies to handle
disagreements constructively.
 Understanding Perspectives: This section focuses on the importance of
handling diverse perspectives and valuing different opinions in a team
environment. It provides techniques for working towards mutual agreements by
understanding others' points of view.
 Resolve Conflicts to Maintain Relationships: This lesson teaches how to
choose the right conflict resolution strategy based on the situation. It outlines

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 JOBREADY: EMPLOYABILITY SKILLS

healthy practices for resolving conflicts in a way that preserves professional

relationships.
 Negotiation in Action Getting to YES: This section covers key interpersonal
skills like persuasion and negotiation. It details the necessary steps for achieving
win-win outcomes in negotiations, ensuring mutual satisfaction.
 Build Effective Relationships with Stakeholders: This lesson explains the
importance of stakeholder relationships and how to build them effectively. It
provides strategies for developing strong working relationships with both
internal and external stakeholders.
 Communicate Effectively to Gain Acceptance: This topic focuses on using
communication to promote ideas, products, or services. It details specific
communication strategies designed to gain acceptance and buy-in from others.
 Compare Features and Benefits of Products & Services: This lesson teaches
how to effectively compare the features of different products and services. It
presents four key rules for conducting a thorough product feature analysis.
 Personality Types at Work: This section explores different workplace
personalities and their impact on team dynamics and success. It offers tips on
how to develop one's own personality to contribute positively to team goals.
 Collaborate Across Different Teams: This lesson highlights the importance
of cross-functional collaboration for organizational success. It provides
strategies for creating an environment that fosters effective teamwork across
different departments.
 Collaborate to Achieve Team Goals: This topic focuses on the principles of
effective collaboration within a single team. It outlines seven key factors that
contribute to successful team collaboration and goal achievement.

6.1 Key Components of Interpersonal Skills

 Verbal Communication: This is your ability to use language clearly and

effectively to convey your message. It includes speaking with a confident tone,
articulating your ideas, and knowing how to adjust your communication style
to your audience.
 Active Listening: This goes beyond just hearing what someone says. Active
listening means you are fully engaged, understanding the other person's

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 JOBREADY: EMPLOYABILITY SKILLS

perspective, and asking clarifying questions. It shows respect and helps prevent
miscommunication.
 Empathy: The ability to understand and share the feelings of another person.
In the workplace, empathy helps you understand a colleague's challenges or a
client's needs, which leads to better collaboration and customer service.
 Conflict Resolution: This is the skill of handling disagreements and disputes
constructively. People with this skill can find common ground, negotiate
solutions, and maintain a positive working relationship even after a
disagreement.
 Teamwork: The ability to cooperate with others to achieve a shared goal. It
involves being a reliable team member, sharing responsibility, and supporting
your colleagues.
 Giving and Receiving Feedback: Interpersonal skills are essential for both
giving constructive feedback without causing offense and receiving criticism
without becoming defensive. This is vital for professional growth and team
development.

FIG 6.0: Examples of interpersonal skills

MODULE 7: PROBLEM SOLVING & INNOVATION

 Introduction to Creative Thinking: This lesson introduces various creative

thinking techniques. It demonstrates how to apply these techniques to generate
new ideas and solve problems in innovative ways.

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 JOBREADY: EMPLOYABILITY SKILLS

 Introduction to Innovation: This section defines innovation and provides

strategies to develop an innovative mindset. It also explains the difference
between radical and incremental innovation in a business context.
 Introduction to Critical Thinking: This lesson explains the importance of
critical thinking in the problem-solving process. It outlines a six-step framework
for applying critical thinking to analyze situations and make reasoned
judgments.
 Apply Critical Thinking To Analyze Data: This section focuses on the role
of critical thinking in making data-driven decisions. It presents five guidelines
for applying critical thinking to data analysis for more effective problem-
solving.
 Introduction to Decision Making: This lesson provides an overview of the
decision-making process and the importance of correctly interpreting situations.
It lays the groundwork for making informed and effective choices.
 Apply Design Thinking: This lesson introduces the concept of design thinking
as a problem-solving framework. It walks through the different stages of the
design thinking process, from empathizing with users to prototyping solutions.
 Respond Effectively to a Situation: This topic details a structured decision-
making process. It provides actionable steps for making effective decisions
when responding to various workplace situations.

Creative thinking and critical thinking

Feature Creative Thinking Critical Thinking

Primary Goal To generate new ideas and To evaluate and analyze existing
concepts. ideas.
Mindset Expansive and open-minded. Focused and analytical. It
It involves curiosity, involves logic, reasoning, and
imagination, and a willingness skepticism to assess the validity
to explore unconventional of information.
possibilities.
Process Divergent thinking. You Convergent thinking. You
branch out and explore multiple narrow down options and find
solutions without judgment. It's the single best solution. It's

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 JOBREADY: EMPLOYABILITY SKILLS

about "what if?" and about "what works?" and

brainstorming. problem-solving.
Role in The "idea generator." It's the The "quality control." It
Innovation engine of innovation, providing refines and tests new ideas,
the raw material for new identifying flaws and ensuring
products, strategies, and they are viable and effective.
solutions.
Key Question "What else could we do?" or "Does this make sense?" or
"How can we do this "What's the evidence for this?"
differently?"
Output A variety of new ideas, A reasoned conclusion, a logical
concepts, or approaches. decision, or a well-structured
argument.

FIG 7.0: problem solving

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 JOBREADY: EMPLOYABILITY SKILLS

MODULE 8: PROFESSIONALISM

 Understand Change: This lesson focuses on how to understand, adjust to, and
manage change in the workplace. It also provides strategies for managing
resistance to change among colleagues.
 Introduction to Result Orientation: This section defines a result-oriented
mindset and explains its importance for achieving goals. It provides practical
advice on how to adopt this mindset to achieve desired results consistently.
 Plan Tasks to Achieve Goals: This topic teaches how to apply a result-oriented
approach to task planning. It outlines a process for planning and executing tasks
specifically to achieve larger strategic goals.
 Introduction to Quality: This lesson emphasizes the importance of
maintaining high quality in work performance. It covers quality standards and
strategies to ensure work consistently meets or exceeds expectations.
 Understand the Impact of Errors: This section explains the potential impact
of errors in the workplace. It also provides practical ways to avoid making
mistakes and improve accuracy.
 Organizational Structure and Values: This lesson introduces the concepts of
organizational structure, culture, and values. It also describes the different types
of organizational structures and how they function.
 Values and Beliefs - Make Ethical Decisions: This topic explores the role of
personal values, beliefs, and integrity in the workplace. It highlights key values
like accountability, reliability, and discipline as foundational to success.
 Cultural Fitment & Diversity: This lesson discusses organizational policies
on cultural fit and the importance of a diverse workplace. It explores eight major
types of workplace diversity and their benefits.
 Gender Equality: This section addresses issues of gender stereotypes and
discrimination in the workplace. It provides information on how to actively
promote gender equality within an organization.
 Prevention of Sexual Harassment (POSH) Act: This lesson provides a
comprehensive overview of sexual harassment and the workplace. It covers how

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 JOBREADY: EMPLOYABILITY SKILLS

to handle such situations, reporting procedures, and the legal support available
under the POSH Act.
 Behave Appropriately Towards People with Disabilities: This topic focuses
on understanding disability and building an inclusive, empathetic workplace. It
provides guidance on appropriate and respectful interaction with colleagues
with disabilities.

MODULE 9: CUSTOMER CENTRICITY.

 Customers - I: This lesson focuses on identifying different types of customers

and understanding their unique expectations. This knowledge is crucial for
tailoring service and communication effectively.
 Types of Customers - II: This section delves deeper into different customer
personality types. It provides strategies on how to interact effectively with each
personality to ensure a positive customer experience.
 Build a Customer-Focused Mindset: This lesson defines what a customer-
focused mindset is and outlines the steps to build one. It emphasizes practical
application to consistently prioritize customer needs.
 Building Rapport with Customers: This topic explores the importance of
building rapport with customers to foster loyalty and trust. It provides practical
techniques and methods to establish a positive connection with customers.
 Respond Effectively to Customers: This lesson offers effective ways to
respond to customer inquiries and complaints. It includes a four-step approach
for handling customer complaints professionally and constructively.
 Introduction to CRM Systems: This section introduces Customer
Relationship Management (CRM) devices and tools and their role in the
customer experience. It also covers the use of Point of Sale (POS) devices in
sales transactions.

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FIG 9.0: Customer centricity

The Pillars of Customer-Centricity

Being customer-centric goes beyond just good customer service. It's about a deep-
seated commitment to the customer that influences your actions and decisions. Here are
the core components:

 Empathy: This is the ability to understand and share the feelings of the
customer. It involves putting yourself in their shoes to grasp their needs,
frustrations, and motivations.
 Active Listening: Truly hearing what a customer is saying, both verbally and
non-verbally, is essential. It allows you to understand the root of their issue or
request and respond effectively.
 Problem-Solving: A customer-centric individual doesn't just identify
problems; they take the initiative to find effective and efficient solutions that
satisfy the customer.
 Communication: Clearly and concisely conveying information, managing
expectations, and keeping the customer informed throughout a process are vital
for a positive experience.
 Anticipating Needs: The ultimate goal of customer-centricity is to know your
customers so well that you can anticipate their future needs and proactively offer
solutions.

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9.1 Why It's a Top Employability Skill

In a market where products and services can often be similar, the customer experience
has become a key differentiator. Employers seek candidates with a customer-centric
mindset because they:

 Drive Customer Loyalty: Happy customers are more likely to become repeat
customers and advocates for the brand.
 Enhance Brand Reputation: Positive customer experiences lead to good
reviews and word-of-mouth marketing.
 Increase Profitability: A loyal customer base is more profitable in the long run
than constantly acquiring new ones.
 Foster a Positive Work Environment: A focus on helping customers can
create a more collaborative and purpose-driven workplace.

9.2 Demonstrating Customer-Centricity

 Seek feedback from customers and use it to improve processes.

 Collaborate with other departments to ensure a seamless customer journey.
 Go the extra mile to resolve a customer's issue, even if it's outside your direct
responsibilities.
 Personalize interactions to make customers feel valued.

During a Job Interview:

 Prepare examples from your past experiences that illustrate your customer-
centric approach. The STAR method (Situation, Task, Action, Result) is a great
way to structure your answers.
 Ask thoughtful questions about the company's approach to customer
experience. This shows your genuine interest and alignment with their values.
 Express your passion for helping people and solving problems.

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[Link] 10: WORK PRODUCTIVITY TOOLS

 Computer Fundamentals: This lesson covers the basics of digital literacy and
the fundamental operations of a computer for the workplace. It includes
understanding digital tools and managing power and connections.
 Create Documents Using MS Word: This section explains the importance of
MS Word for creating professional documents. It covers the basics of creating
a document and useful keyboard shortcuts to improve productivity.
 Create Spreadsheets Using MS Excel: This lesson introduces the basics of
creating spreadsheets in MS Excel. It covers the four key factors involved in
creating effective and organized spreadsheets for data management.
 Excel Skills to Boost Your Productivity: This topic delves into fundamental
and advanced Excel functions and charts. It also provides a list of essential
Excel shortcuts to speed up workflow and increase efficiency.
 Useful Excel Features for the Workplace: This lesson covers practical Excel
features like table insertion, formatting, and data organization. It also includes
advanced formatting techniques and functions commonly used in a professional
setting.
 Create Slide Decks Using MS PowerPoint: This section highlights why
presentations are important for expressing ideas effectively. It covers the basic
features of PowerPoint used to create compelling and professional slide decks.
 PowerPoint Skills to Boost Your Productivity: This lesson focuses on
advanced PowerPoint techniques for creating more dynamic presentations. It
also covers how to use the "Notes" feature to enhance presentation delivery.
 Useful MS PowerPoint Features for the Workplace: This topic provides
guidance on designing engaging workplace presentations and organizing data
effectively within them. It also includes keyboard shortcuts to enhance
productivity while creating presentations.
 Effective Information Search Online: This lesson teaches how to search for
information online effectively and efficiently. It covers best practices for online
searches to find reliable and relevant information quickly.

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FIG 10.0: Work productivity tools

11. MODULE 11: ONLINE COMMUNICATION & DATA

SECURITY

 Introduction to Online Communication Tools: This lesson introduces

various online communication tools and their specific purposes. It also provides
strategies for ensuring online communication is always effective and
professional.
 Communicate Using Email: This section covers the basics of email, including
how to set up a Gmail account. It also teaches essential skills for writing and
managing emails effectively in a professional context.
 Conducting Online Meetings: This topic introduces popular collaboration
tools used for virtual meetings. It covers best practices for using these tools to
ensure online meetings are productive and collaborative.
 Criteria for Evaluating Online Information: This lesson stresses the
importance of critically evaluating information found online. It provides
specific techniques to assess the credibility, accuracy, and reliability of online
sources.
 Internet Safety: This section defines internet safety and introduces tools like
SafeSearch. It provides an overview of cyber laws and cyber crimes to promote
safe online behavior.
 Keeping Your Device and Data Secure: This lesson explains the different
types of security threats to personal data and devices. It emphasizes the
importance of taking proactive steps to secure digital information.

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 Organizational Data Security: This section discusses the challenges of

sharing data across multiple devices securely. It outlines best practices for
maintaining organizational data security to prevent breaches and protect
sensitive information.
 Benefits and Risks of Social Networking Platforms: This final lesson
explores the advantages and disadvantages of using social media. It specifically
highlights the risks associated with misusing these platforms, both personally
and professionally.

FIG 11.0: Communication

Proficiency in secure online communication is a critical employability skill,

demonstrating that a candidate is not only a capable communicator but also a
responsible guardian of company data. In today's digital-first workplace, employers
need staff who can effectively use communication tools while simultaneously
protecting sensitive information from cyber threats.

11.1Why It's a Crucial Skill

Businesses run on data—customer details, financial records, and proprietary

information. A single data breach, often stemming from human error in online
communication, can lead to devastating financial loss, legal trouble, and reputational
damage. An employee who understands data security is seen as a low-risk, high-value
asset.

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Possessing these skills shows employers you have:

 Awareness and Responsibility: You recognize the risks and take your role in
protecting company assets seriously.
 Attention to Detail: You are meticulous and less likely to make careless
mistakes that could lead to security breaches.
 Professionalism and Trustworthiness: You can be trusted with confidential
information.
 Adaptability: You are current with modern workplace challenges and
technologies.

11.2 Key Skills Employers Look For

Here are the essential skills that make up secure online communication competency:

1. Threat Recognition

This is the ability to identify potential security risks in digital communications.

 Phishing and Spoofing: Recognizing fraudulent emails or messages designed

to steal credentials or spread malware. This includes checking sender details,
spotting suspicious links, and identifying unusual requests.
 Malware Awareness: Understanding that malicious software can be hidden in
unexpected email attachments or links, and exercising caution before clicking
or downloading.

2. Secure Communication Practices

These are the day-to-day habits that protect data.

 Strong Password Hygiene: Creating complex, unique passwords for different

platforms and using multi-factor authentication (MFA) whenever available.
 Discretion in Sharing: Knowing what information is too sensitive to share over
non-secure channels like standard email or instant messaging. For example,
avoiding sending passwords, financial data, or personal identification numbers.

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 Use of Secure Channels: Using company-approved, encrypted communication

tools (like secure email clients or platforms such as Slack or Microsoft Teams
with proper security settings) for business discussions.

3. Data Handling and Management

This involves managing data responsibly throughout its lifecycle.

 Secure File Transfer: Using secure methods to share confidential documents,

such as encrypted file-sharing services, rather than attaching them directly to an
email.
 Understanding of Privacy Policies: Being aware of data privacy regulations
(like GDPR) and company policies to ensure all communications are compliant.
 Network Security Awareness: Avoiding the use of public, unsecured Wi-Fi
for work-related tasks and using a VPN (Virtual Private Network) when
working remotely to encrypt internet traffic.

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12. CONCLUSION

Employability skills are the indispensable foundation for career success and
personal growth, acting as the critical link between technical knowledge and
professional achievement.

Conclusion: The Integration of Employability Skills

The comprehensive exploration of these skills reveals that career readiness requires
much more than just technical expertise. The true determinant of success in the modern
workplace lies in an individual's ability to interact, adapt, and problem-solve.

1. Communication is the Core: Modules on Effective Speaking, Listening, and

Impactful Writing emphasize that clear and purposeful communication is the
engine of all professional activity. It establishes credibility, prevents errors,
drives collaboration, and is the primary tool for influencing decisions and
building relationships.
2. Learning is an Active Process: The importance of Active Learning
underscores that engaging with information leads to deeper retention and
superior critical thinking. This skill is vital for continuous professional
development and adapting to industry changes throughout one's career.
3. Skills are Interconnected: These modules demonstrate that employability
skills are not isolated attributes but are mutually reinforcing. For example,
effective listening is required to communicate clearly, and strong problem-
solving relies on the ability to both articulate and document solutions (speaking
and writing).
4. Workplace Relevance: Ultimately, mastering these soft skills prepares
individuals to be not just job-holders, but valuable contributors—individuals
who can lead teams, navigate complex organizational structures, and drive
positive outcomes.

In the context of the Wadhwani Skilling model, the conclusion is clear: by

mastering these core employability skills, learners bridge the critical gap between
theoretical education and the practical demands of the job market, securing a
sustainable path to professional success.

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13. CERTIFICATE OF COMPLETION

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