International Journal of Scientific Research and Engineering Development-– Volume X Issue X, Year

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Gas Agency Management Application

Saurabh S. Patil1*, Prathamesh S. Patil2**, Yash A. Mane 3***, Siddharth S.Bhagwat4****

1*(Computer Engineering, Dr. D. Y. Patil Polytechnic, Kolhapur, Maharashtra

saurabhpatil760256@[Link])
2**(Computer Engineering, Dr. D. Y. Patil Polytechnic, Kolhapur, Maharashtra
pp11172611@[Link])
3**(Computer Engineering, Dr. D. Y. Patil Polytechnic, Kolhapur, Maharashtra
atharvtalaskar27@[Link])
4**(Computer Engineering, Dr. D. Y. Patil Polytechnic, Kolhapur, Maharashtra
Siddhubhagwat06@[Link])
5**(Computer Engineering, Dr. D. Y. Patil Polytechnic, Kolhapur, Maharashtra
Vedikagaikwad2703@[Link] )

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Abstract:

The Gas Agency Management Application aims to simplify and automate various operational processes in
gas agencies, including customer management, inventory tracking, order management, billing, and
reporting. This paper presents the design, features, and benefits of implementing such an application to
improve efficiency and customer satisfaction. Like weather, news, and real- time data, and can perform
system-level tasks such as launching applications, controlling volume, and managing files. In today’s fast-
paced world, the gas distribution industry plays a critical role in ensuring the supply of essential cooking
gas to households and businesses. Managing a gas agency involves several operational challenges,
including order processing, customer management, inventory tracking, delivery scheduling, and billing.
 International Journal of Scientific Research and Engineering Development-– Volume X Issue X, Year
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These processes, when handled manually, are prone to errors, delays, and inefficiencies, resulting in
reduced customer satisfaction and potential reven. In today’s fast-paced world, the gas distribution
industry plays a critical role in ensuring the supply of essential cooking gas to households and businesses.
Managing a gas agency involves several operational challenges, including order processing, customer
management, inventory tracking, delivery scheduling, and billing.

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I. INTRODUCTION studies and applications have focused on

automating the operations of various industries,
Gas agencies are essential service providers, including retail, logistics, and utility services.
distributing cooking gas to households and However, the gas distribution sector, particularly
businesses. paper introduces a proposed system gas agencies, has only recently begun adopting
that offers an innovative solution to the problems digital solutions to enhance operational efficiency
faced by gas agencies. The Gas Agency and customer experience. This section provides
Management Application is designed to provide an overview of existing works related to
seamless automation of key operations such as management applications in similar domains,
customer management, order processing, delivery highlighting their methodologies, technologies,
scheduling, inventory tracking, and billing. The and limitations. Customer Relationship
application leverages modern technologies like Management (CRM) systems have also been
cloud computing, web-based interfaces, and widely used to improve customer satisfaction and
secure databases to deliver a scalable and reliable retention by enabling businesses to manage
solution. By implementing this system, gas customer interactions, order histories, and
agencies can significantly reduce errors, improve personalized communication. While CRM
service delivery, and optimize resource systems are valuable, they are primarily designed
utilization. The system’s intuitive user interface for general-purpose customer management and
ensures ease of use for both staff and customers, lack specific functionalities required for gas
enabling faster adoption and minimizing the agency operations, such as delivery scheduling
learning curve. and inventory integration.

[Link] Gas Mobile App

II. LITERATURE SURVEY
Author/Developer: Bharat Petroleum Corporation
The development of management systems Limited (BPCL)
for business process automation has been an area
of significant research and innovation. Several Platform: Mobile (Android and iOS)

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 International Journal of Scientific Research and Engineering Development-– Volume X Issue X, Year
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customer experience, it does not offer in-depth

Published: 2018 (BPCL Official Release) tools for managing inventory or delivery
schedules from the gas agency’s perspective.
Description: Bharat Gas Mobile App is a
customer-focused platform for booking LPG
refills, tracking orders, and making online
payments. Customers can register complaints, Key Features:
receive notifications, and check subsidy status.
The app, however, lacks agency-specific • Consumer registration and online
functionalities like inventory and delivery order booking.
management for internal operations.
• Order tracking and delivery status.
Key Features:

• Online LPG refill booking. • Online payment gateway.

• Order tracking and status • Subsidy information tracking.

notifications.

• Online payment integration.

Reference: Hindustan Petroleum
• Grievance handling and . Corporation Limited (2017), HP Gas Mobile
Application, HPCL Reports.

Reference: Bharat Petroleum Corporation

Limited (2018), Bharat Gas Mobile App, BPCL
Publications. 3. GAS EXPRESS

2. HP Gas Mobile App Author: Michael Smith (Independent Developer)

Author/Developer: Hindustan Petroleum Platform: Web-Based Application

Corporation Limited (HPCL)
Published: 2020 (Journal of Logistics
Platform: Web and Mobile Technology)

Published: 2017 (HPCL Official Website) Description: GAS EXPRESS is a gas delivery
management software designed for propane and
Description: HP Gas is another customer-centric fuel distributors. It focuses on improving delivery
platform, offering features similar to Bharat Gas. efficiency through GPS tracking, route
Customers can book LPG cylinders, track orders, optimization, and real-time inventory monitoring.
and register feedback. Although it enhances the The system is particularly relevant for gas

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 International Journal of Scientific Research and Engineering Development-– Volume X Issue X, Year
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agencies looking for delivery-specific automation

solutions. • Real-time inventory tracking

Key Features: • Delivery planning and customer

notifications
• GPS-based delivery tracking.

• Route optimization for delivery • Customer database management

vehicles.
• Reporting and analytics

• Real-time inventory monitoring.

Reference: Parker, J. (2021), Cloud-Based Gas

Delivery Management Systems, International
Reference: Smith, M. (2020), Development of Journal of Business Applications.
Gas Delivery Management Systems, Journal of
Logistics Technology.
TABLE I

Technology Reference Advantages Limitations

4. Gas Delivery Management System

Author: Dr. James Parker (University of [Link] [Link]

customer agency
Technology, Sydney) booking and management
tracking of features (e.g.,
LPG refills. inventory or
Platform: Cloud-Based Web Application Bharat gas [1] delivery
[Link]
mobile app scheduling)
online
Published: 2021 (International Journal of payments and
subsidy 2. Primarily
Business Applications) tracking. focused on
[Link]- customer
friendly service
Description: GDMS is a specialized interface.
software solution for gas distribution [Link] [Link]
management. It focuses on cylinder inventory refill booking features for
and tracking. internal
management, delivery scheduling, and customer agency
[Link]
notification services. The system is built for small information management.
HP Gas [2]
and medium-sized enterprises, providing a cost- Mobile App
available for 2. Lacks
users. delivery
effective alternative to larger ERP solutions. 3. Payment optimization
integration or inventory
for control.
convenience.

Key Features:

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 International Journal of Scientific Research and Engineering Development-– Volume X Issue X, Year
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1. Efficient [Link] inventory control, and delivery scheduling into a

GAS [3] delivery for larger-
EXPRESS management scale propane single, streamlined platform, this application can
with route distributors, not only improve operational efficiency but also
optimization. may not scale
2. Real-time well for small enhance the customer experience, positioning gas
vehicle agencies. agencies for future growth and success.
tracking. [Link]
3. Customer setup for REFERENCES
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199, pp. 348–361, 2023.

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