WRITING PRACTICE 1

Team 1
Dear Mr Kasaba,
I am writing to welcome you to the company and inform you that we are organizing an induction
day for you on Monday next week.

Firstly, Wren Evans, who is currently the company’s Design Manager, intends to introduce you
to his team at 8 a.m. Then, at 9 a.m. RPT MCK, the Production Supervisor, would like to bring
you along to the factory and explain the production process to you. I think you’ll find it
interesting.

After lunch, Grey D, who is responsible for Marketing, is going to give you some company’s
marketing strategies so that you can learn more about the company. Finally, you will have a
meeting with the customer service team, which helps you understand the way we work with
client’s complaints, orders, and requirements.

Please do not hesitate to contact me if you have any questions or need any help.
Kind regards,
Team 1

Team 2

Exercise 2: Practice 1

Write a reply of about 80 words to the email below

● Open and close an email appropriately.

● Thank Mr Schmidt for the invitation.
● Accept the invitation.

From: Luca Schmidt

To: Victor Kreuz

Dear Mr Kreuz,

We are delighted to announce that we are opening our new conference facilities on 28th
February. The opening ceremony will be held in the main auditorium on the first floor, at 5.30
p.m. As a preferred client, you and your partner are invited to attend.

The conference centre was designed by Cora Bhatti in collaboration with Ashaf Tahir.

Dinner will be served at 7 p.m.

Please confirm your attendance by 1st February and remember to bring this invitation with you
to gain admittance to the venue.

We very much look forward to seeing you at this event.

Kind regards,
Luca Schmidt

From: Victor Kreuz

To: Luca Schmidt

Dear Mr Schmidt,

I would like to formally thank you for inviting me to join the opening ceremony for your new
conference facilities

It is our pleasure for me and my wife to join you on thatyoujoin with you that special occasion.
We would like very much to attend the party. I confirmedconfirm that we would come to the
main auditorium on the first floor at 5.30 on February 28th February. I also confirm that I and my
partner will bring the invitation with us when check-in.

I hope that everything on the ceremony will go well as per your plan.

I look forward to seeing you at the party.

Sincerely,

Victor Kreuz

Team 3

Dear,

I am writing to apply for the position of Marketing Manager, as advertised on Website.

I am a highly motivated and results-oriented marketing professional with success in marketing

campaigns. I am passionate about marketing and I am confident that I have the skills and
experience necessary to be a valuable asset to your team.
In my previous role at my previous company, I was responsible for developing and executing
marketing campaigns that resulted in excellent sales. I am also experienced in relevant skills
such as team leader, project management…

I am a team player with a strong work ethic and I am confident that I can be a leader within your
team. I am also fluent in Chinese, which helps me a lot in my work.

I am very interested in working for Surfing Technologies, a market leader with a proven track
record of success. I am confident that I can make a significant contribution to your company.

I look forward to hear from you

Yours sincerely,

Group 4

Write a report extract of around 180 words outlining the problems your company has at
the moment. Use the table below to help you.

Report on current problems

Our company has faced several considerable problems over the last year. This report aims to
outline the main problems, reasons and results for them.

Main problems, reasons and results

There has been a remarkable decline in our sales, primarily attributed to the ongoing economic
recession. As a result, some store closures will be necessary, which will result in the loss of
several employment.

Moreover, the escalating presence of competition, particularly from discount stores, has put the
strain on our operations. Customers flocking to these alternatives have caused a profit loss for
our company, which has made our financial difficulties even worse.

The third factor in the downturn is the recent increase in unemployment rates. Technological
advancements have reduced the demand for human labor. This led that people have less money
to spend at our stores, which had an adverse impact on our sales figures.
Team 5

PRACTICE 1: Read the information in the table and write a letter of complaint to the
supplier in around 180 words.

Include the following:

● Begin and end the letter appropriately.

● Use appropriate formal language.
● Use the passive where possible.

Dear Sirs,

Re: Order #1234 for 20 office chairs

We ordered 20 office chairs for our new office last week, and you assured me that they would be
delivered yesterday.

However, we have been waiting for the delivery for a day but it has not arrived yet. Despite
attempting to contact the customer service department, our phone call was not returned. Even
sending you several emails asking you to contact us, so far we have had no response from you.

We were surprised by this situation because we have been loyal customers of your company for
many years. However, if you are unable to deliver them immediately, please provide an
explanation for the delay in the delivery or we shall be forced to find another supplier.

We sincerely hope that this situation can be resolved to our mutual satisfaction.

We look forward to receiving your prompt response.

Team 5

Purchasing Manager

Team 6
Team 7
Task 1:

REPORT ON CROSS-CULTURAL DISAGREEMENTS

Recently it has become obvious that there are issues in cross-cultural disagreements. As staff are
unable to agree on workflow methods, many projects have been delayed. To remove these
misunderstandings, it is essential that everyone in the team learn about the differences in culture
from various countries.
To make the project most effective, it is advisable that the managers pair staff from different
cultures to work together. Throughout the cooperation, they will minimize friction as much as
possible.
In addition, we‘d suggest that all staff take a cross-cultural training course. Our company will
support and arrange many free classes. Furthermore, the CEO should appoint a member of staff
with a cross-cultural background to oversee the whole project to make sure the project goes well.

Task 2:

From: Sale manager

To: General manager
Subject: Language training courses

Dear Ms. Minh,

This is to recommend some language training courses for our company. In my opinion, Chinese
is the appropriate language which our company really needs. As our company is expanding into
the China and HongKong market, we collaborate with lots of Chinese partners as well, learning
Chinese will be a good option.
In case you don’t approve of this idea, we can consider three other options such as Vietnamese,
Japanese or Korean. From my perspective, I would suggest arranging Vietnamese courses for
staff. The first reason is that Vietnamese is the third common language in the world. The second
reason is that our company is also going to expand into the Vietnam market in the near future.
I look forward to your reply and hearing your decision.
Kind regards,
Thu

Team 8

Group 3:
Task 1: Read the job advert and write a covering letter applying for the job in around 180
words.
Include the following:
● State which job you are applying for and where you saw the advert.
 ● Give your reasons for applying for the job.
● Say why you think you would be the best candidate for the job.
● Begin and end the letter appropriately.

Dear Hiring Manager,

I am writing to apply for the Marketing Manager position advertised. Upon seeing the
advertisement, I was immediately captivated by the opportunity to join your esteemed
organization.
I am deeply passionate about marketing and have 5 years of experience in the field. What sets me
apart as a candidate is my ability to combine creativity with analytical thinking. I have a proven
track record of driving brand awareness, increasing market share, and delivering impactful
campaigns. I am confident that my strategic mindset, strong leadership qualities, and
comprehensive understanding of consumer behavior will enable me to make a significant
contribution to your company's growth and success.
I am drawn to your organization's reputation for innovation and excellence in the industry. I
believe that my skills and experience align perfectly with the requirements of the Marketing
Manager role. I am excited about the prospect of joining your team and contributing to the
continued success of your company.
Thank you for considering my application. I look forward to the opportunity to discuss my
qualifications further.
Sincerely,
[Your Name]

Task 2: Read this job advert.

Junior Event Manager
Fast-growing company wants hardworking and enthusiastic person to support senior staff.
Skills/Qualities required:

• calm under pressure

• good at problem-solving

• well-organized

Responsibilities include:

• recruiting new staff

• managing social media

Send CV to Marc Lefils by 10th March

Write a covering letter to accompany your CV:

• indicating interest in position and enclosing CV.

• explaining why you would like the job.

• giving brief details of suitable skills.

• requesting an interview.

Write about 150 words.

Dear Mr. Lefils,

I am writing to express my interest in the position of Junior Event Manager at your fast-growing
company. Please find attached my CV as requested.
I am particularly drawn to this opportunity as it aligns perfectly with my passion for event
management and my desire to contribute to a dynamic and thriving organization. The prospect of
supporting senior staff in organizing and executing successful events excites me, and I am
confident that my skills and qualities make me a suitable candidate for the role.
I pride myself on being calm under pressure, which I believe is crucial in the fast-paced event
industry. I have a proven track record in problem-solving, having successfully overcome various
challenges during my previous event management experiences. Additionally, my strong
organizational skills ensure that I can manage multiple tasks efficiently and meet deadlines
effectively.
I would greatly appreciate the opportunity to discuss my qualifications further in an interview. I
am confident that my enthusiasm, work ethic, and relevant skills will make me a valuable asset
to your team.
Thank you for considering my application. I look forward to the possibility of contributing to the
success of your company as a Junior Event Manager.
Sincerely,
[Your Name]

Team 6

6. You are an entrepreneur looking for an investor.

Write an email to a venture capital company:

• saying why you are writing.

• briefly describing your business.

• saying why you need the money.

• requesting a meeting.
Write about 150 words.

Subject: Seeking Investment for Fast Food Expansion

Dear [Venture Capital Company Name],

My name is [Your Name], and I'm the founder of [Your Fast Food Business Name], a
burgeoning player in the fast-food industry.

I'm reaching out to discuss a potential partnership because of your firm's reputation for
supporting innovative ventures like ours. Our fast-food business has been gaining traction
steadily, offering a unique blend of quality, convenience, and affordability to customers.

To capitalize on this momentum and propel our business to the next level, we are seeking
investment capital. The funds will be pivotal in expanding our footprint by opening new
locations, enhancing our operational efficiency through technology integration, and intensifying
our marketing efforts to increase brand awareness and customer engagement.

I believe that with your strategic guidance and financial backing, we can accelerate our growth
trajectory significantly. I would appreciate the opportunity to discuss our business plan and
investment opportunity further. Could we arrange a meeting at your earliest convenience?

Thank you for considering our proposal. I look forward to the possibility of working together.

Warm regards,

[Your Name]

[Your Position]

[Your Contact Information]

Team 7

Task 1: Look at the notes below. Write a report of about 180 words.

Include the following:

● Give suggestions, advice and make recommendations.

● Offer advice and make one other suggestion.
● Use the functional language from the report
REPORT ON CROSS-CULTURAL DISAGREEMENTS

Recently it has become obvious that staff need to be trained in cross-cultural working as we now
have several project teams with members from different countries. Because everyone is not
aware of the cultural background of each team member, they are unable to agree on workflow
methods. Therefore, many projects have been delayed. To remove these misunderstandings, it is
essential that everyone in the team learns how each culture differs.
To make the project most effective, it is advisable that the managers pair staff from different
cultures to work together. Throughout the cooperation, they will minimize friction as much as
possible.
In addition, we‘d suggest that all staff take a cross-cultural training course. Our company will
support and arrange many free classes. Furthermore, the CEO should appoint a member of staff
with a cross-cultural background to oversee the whole project to make sure the project goes well.

Task 2: You have been asked to recommend some language training courses for your company.

Write an email to the General Manager:

• saying which languages the company needs.

• briefly saying why these languages are needed.

• suggesting three different options.

• recommending one option.

Write about 60–80 words.

From: Sale manager
To: General manager
Subject: Language training courses

Dear Ms. Minh,

This is to recommend some language training courses for our company. In my opinion, Chinese
is the appropriate language which our company really needs. As our company is expanding into
the China and HongKong market, we collaborate with lots of Chinese partners as well, learning
Chinese will be a good option.

In case you don’t approve of this idea, we can consider three other options such as Vietnamese,
Japanese or Korean. From my perspective, I would suggest arranging Vietnamese courses for
staff. The first reason is that Vietnamese is the third common language in the world. The second
reason is that our company is also going to expand into the Vietnam market in the near future.
I look forward to your reply and hearing your decision.
Kind regards,
Thu

Group 8 (Task 1)

Dear Staff,

I hope this message finds you well. I am writing to inform you of some important decisions that
were made during our recent meeting.

Firstly, it has been acknowledged that our Export Manager is currently under significant
pressure. To alleviate this situation and expand our global presence, we have decided to open
more overseas offices. These offices will initially be staffed by experienced managers from
headquarters who will subsequently recruit local managers.

Secondly, we have identified a language barrier for senior managers working within local
markets as an area requiring immediate attention. To address this issue effectively, we have
arranged for senior managers to attend language courses starting urgently next month.

Lastly, please note that our current National Sales Manager will be leaving us next month. We
are currently in the process of appointing a new manager who will continue to drive our sales
efforts forward.

We believe these decisions are crucial for our continued growth and success. Your understanding
and support in these matters are greatly appreciated.

Best regards,
 WRITING PRACTICE 2
Team 1
Dear Amalia Esposito,
Thank you for your email regarding the Digital Marketing conference.
Further to our conversation, I confirm that 10 colleagues will attend the conference including
you. As for transportation, we have arranged a car-sharing service to ensure your safety and
convenience.
Regarding the workshops. I would recommend prioritizing the ones on SEO and content
marketing as they align closely with our current projects. It will give you a lot of information
about those parts and help you enhance your career shortly. However, feel free to attend others if
they catch your interest.
The conference will be a great opportunity to gain insights and apply them to our work.
Please do not hesitate to contact me if you have any questions.
I look forward to hearing your thoughts post-conference.
Yours sincerely,
Eleni.

Team 2
2. Read this email inviting Mr Hennes to an event.

Dear Mr Hennes,
We are holding a launch party for the new product and I am writing to invite you to join us on
this special day.
The event takes place on Wednesday 6th October at 6 pm at the Museum of Design and
refreshments will be served. Ms Kellerman, who collaborated with us on the new designs, will
give a brief talk on the history of modern design.
Please could you let us know as soon as possible if you can join us.
We look forward to seeing you at the event.
Kind regards,
Jake Underfield
Marketing Director

Write a reply to Jake Underfield’s email:

• thanking him for the invitation.

• apologising and saying why you cannot attend.

• suggesting your assistant takes your place.

• expressing a desire to see the new product on your next visit to the company.

From: Hennes

To: Jake Underfield

Dear Mr Underfield,

Thank you so much for your invitation to the launch party for the new product. I would like very
much to join with you on that special occasion.

However, I am afraid that I will not be able to attend due to a prior engagement. I have made an
appointment with my dentist at 6 pm on 6th October.

Although, I suggest that my assistant will take my place because I think it may be suitable for
her. However, my assistant, Mr A, is free that day/evening and would be happy to take my
place. Luckily, my assistant feels pleased to join the party and confirm to attend the party on
time.

Besides, I would like to see the new product on my next visit to the company.

I look forward to seeing you on other occasions.

Sincerely,

Hennes.

Team 3
WRITING TASK 2

Dear Marc Lefils,

I am writing to express my strong interest in the Junior Event Manager position advertised and
enclose my CV for your consideration.
The fast-paced and dynamic environment of a growing company is exactly where I thrive. I am
particularly enthusiastic about the opportunity to support senior staff and contribute to the
company's continued success.

My strong organizational skills and ability to stay calm under pressure ensure I can handle
multiple tasks effectively. I also possess excellent problem-solving skills and have experience
managing social media platforms for a club, non-profit organization.

I am confident that my skills and enthusiasm would be a valuable asset to your team. I would
welcome the opportunity to discuss my qualifications further in an interview.

THIẾU RESPONSIBILITY

I look forward to hear from you

Sincerely,

Team 4

Meeting notes
Problems
Stock levels low
● Reason – factory fire
● Result – unhappy customers / delivery delays
Faulty product GH4
● Reason – design error
● Result – recalled all faulty products

Write an email to your boss, Ms Pfennig:

● saying where you got this information.
● describing the problems.
● explaining why they occurred.
● saying what the results were

Dear Ms Pfennig,

I am writing to provide you with an update on the discussions I had this morning with our Sales
Director regarding the pressing problems our company is currently facing.
Firstly, as a result of the fire at our factory last week, stock levels are extremely low. We were
unable to provide customers with goods on schedule. They were irritated because they had to
wait for their orders but finally, they agreed that goods would be delivered 1 week later than the
previous plan.

Secondly, we received some feedback from customers that the GH4 product has a fault in design.
As a result of this, we have checked and recalled all faulty products to prevent any potential
harm to our customers and maintain our quality standards. We also apologize to customers for
this incident and refunded all defective orders.

That's all I want to inform to you. I will continue to closely monitor the situation and provide
updates as necessary.

Regards,

Team 5

PRACTICE 2.

You have had problems with some supplies. Look at the notes below.
•1000 crates giftware – 3 days late
•2 crates damaged – some items broken
•supplier cannot be contacted
•some previous problems
•review contract?
Write a letter of complaint to the supplier:
•giving order information.
•describing what was wrong.
•explaining what you did.
•saying what you want the supplier to do.
Write about 60–80 words.

Dear Sirs,

Last week, We ordered 1000 crates of giftwares from you .Unfortunately, some of the crates
were damaged. My calls were not answered by your customer service department.
You assumed the goods would be delivered on time but your delivery was 3 days late.
Furthermore, upon inspection, we discovered that 2 crates were damaged, resulting in broken
items. We tried to contact you several times but your customer service department did not
answer our calls. Despite sending you emails asking you to contact us, so far we have had no
response from you.

If you do not respond to this letter immediately, we shall find another supplier and request that
you collect 1000 crates already delivered.

We sincerely hope that this situation can be resolved to our mutual satisfaction.

We look forward to receiving your prompt response.

Name

Purchasing Manager

Team 6

Dear Sir,

I am writing to ask whether you would be fascinated in investing in our company.

We are trading in fast food products. Our products have received a lot of attention and love from
young people and they have become a popular topic on social networking sites. According to
our study, this product has long-term development potential. As a result, we want to expand our
scale to other provinces. We are looking for an investment of 100 USD to be able to open new
branches and meet customer needs in other cities. This investment will help us promote our
position in the fast food market.

We would appreciate a meeting with you to discuss this business strategy in greater depth.

Yours faithfully,

Team 7

From: Sale manager

To: General manager
Subject: Language training courses

Dear Ms. Minh,

This is to recommend some language training courses for our company. In my opinion, Chinese
is the appropriate language which our company really needs. As our company is expanding into
the China and HongKong market, we collaborate with lots of Chinese partners as well, learning
Chinese will be a good option.
In case you don’t approve of this idea, we can consider three other options such as Vietnamese,
Japanese or Korean. From my perspective, I would suggest arranging Vietnamese courses for
staff. The first reason is that Vietnamese is the third common language in the world. The second
reason is that our company is also going to expand into the Vietnam market in the near future.
I look forward to your reply and hearing your decision.
Kind regards,
Thu

Team 8

Dear Sales Team,

I hope this email finds you well. I'm writing to inform you of an important decision made by the
company. Due to the significant growth in our European market, we will be relocating our main
sales office to Frankfurt, Germany.

This move aims to better serve our expanding customer base and streamline operations. I invite
you to a meeting on 15th at 8:00am to discuss the details and address any concerns you may have
regarding this change.

We look forward to seeing you all at the meeting and hearing your valuable feedback on this
exciting change.

Best regards,