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Understanding Taskwork in Teams

Taskwork processes are the activities team members use to directly accomplish tasks and include creative behavior, decision-making, and boundary spanning. Teamwork processes facilitate task accomplishment but do not directly involve tasks; they include transition, action, and interpersonal processes. Communication is important for teamwork and can be influenced by competence, noise, richness, and structure. Team states like cohesion, potency, models, and memory also impact performance. Team processes positively relate to performance and commitment, and organizations can improve them through training interventions.

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188 views3 pages

Understanding Taskwork in Teams

Taskwork processes are the activities team members use to directly accomplish tasks and include creative behavior, decision-making, and boundary spanning. Teamwork processes facilitate task accomplishment but do not directly involve tasks; they include transition, action, and interpersonal processes. Communication is important for teamwork and can be influenced by competence, noise, richness, and structure. Team states like cohesion, potency, models, and memory also impact performance. Team processes positively relate to performance and commitment, and organizations can improve them through training interventions.

Uploaded by

enriquezr00
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Ruben Enriquez

Taylor Delgado

Jackie Saylor

Salma Alsaher

Chapter 12 Summary

12.1 Taskwork processes are the activities of team members that relate directly to the

accomplishment of team tasks. Taskwork processes include creative behavior, decision-making,

and boundary spanning.

Salma’s slide :

– Taskwork processes in teams includes;

● Creative behavior: Teams activities are focused on generating novel and useful ideas and

solutions. Research shows team members characteristics, such as conformity and

attention to detail, affects creativity in teams. The best known creative activity that teams

use is brainstorming, which is when team members think and offer as many ideas as

possible to resolve a problem or issue. A typical brainstorming session includes– team

members express all ideas that comes to mind (regardless of how strange), goes for

quantity of ideas rather than quality, does not criticize others ideas, and builds on the

ideas of others.

● Decision-making: Decisions result from the interaction among team members. Team

members share information regarding of a problem or a task and everyone works

together to reach a general agreement to the final solution, which in the book is referred

to as ‘consensus’.
● Boundary Spanning: Boundary spanning involves three types of activities with

individuals and groups other than those who are considered part of the team. All together,

research suggest that these three boundary-spanning activities may be as important to

determining team success as the processes that occur entirely within the team.

○ Ambassador activities– communication that are intended to protect the team,

persuade others to support the team, or obtain important resources for the team.

○ Task cordinator activities– involve communications that are intended to

coordinate task-related issues with people or groups in other functional areas.

○ Scout activities– refers to thinks team members do to obtain information about

technology, competitors, or the broader marketplace.

12.2 Teamwork processes refer to the interpersonal activities that facilitate the

­accomplishment of the team’s work but do not directly involve task accomplishment

itself. Teamwork processes include transition processes, action processes, and interpersonal

processes.

12.3 Communication is a process through which much of the work in a team is accomplished.

Effectiveness in communication can be influenced by the communication competence of

the sender and receiver, noise, information richness, and network structure.

12.4 Team states refer to specific types of feelings and thoughts that coalesce in the minds of

team members as a consequence of their experience working together. Team states include

cohesion, potency, mental models, and transactive memory.

12.5 Teamwork processes have a moderate positive relationship with team performance and a
strong positive relationship with team commitment.

12.6 Organizations can use training interventions to improve team processes. Such interventions

may include training in transportable teamwork competencies, cross-training, team

process training, and team building.

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