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Chapter 5
ORGANIZING
Objectives:
At the end of the discussion the following objectives will be
accomplished:
+ Explain the importance of organizing for the business;
¢ Understand how the organizing function relates to using various
fesources in order to accomplish strategic goals
* Know the advantages and disadvantages of centralization and
decentralization;
* Describe how the organization provides for accountability through
authority and responsibility;
* Demonstrate ability to delegate responsibilities; and
* Develop procedures for efficient workflow.
Definition of Organizing
Organizing is a managerial function that usually comes after
planning. It is viewed as the second step in the management cycle.
The concern of organizing as a management function is to put
together all the necessary resources and devise a design so that
individuals may end up accomplishing their activities in the most
effective and efficient manner. The main intentions of organizing
covers the determination of the tasks to be done in order to fulfill
objectives, division of tasks into specific jobs, grouping jobs into
departments, detailing reporting and authority relationships,
delegating the authority necessary for task accomplishment, and
allocating and deploying resources in a coordinated fashion.
Organizing plays a significant role in the management process.
Once plans are organized the manager's task and responsibility is
to see that they are implemented. Given a well defined mission,
core values, objectives, and strategy, the role of organizing is to start
the process of carrying out the plan by defining jobs and working
relationships. The organizing function of management affects
almost all levels of an organization's operations. It determines who
is to do what, who is in charge of whom, and how different people
and parts of the organization link to and do their work with oneanother. All of these, of course, can be done in a variety of ways. The
challenge of the strategic leader is to choose the best organizational
form that will tailor-fit to the strategy and other situational needs of
the firm.
It is vital for the management any organization to be properly
trained and well-acquainted in all functions of the organization. It
is unfortunate, that many organizations do not allot ample time to
consider the organizing function of management.
Importance of Organizing
Organizing is pooling of human, physical and/or financial
Tesources so as to achieve the objectives taking into account the
organizational structure and environment. It sets the systematic
utilization through delegating and harmonizing tasks.
Organizing translates plans into reality by decisive deployment
of resources inside a decision-making structure known as the
organizational structure. Plans direct organizing and convey where
organization is heading and how to go there. In order to be well-
organized, one has to identify what is the proper time to do the task
and then afterwards schedule the preferential task for that particular
time. The resources needed for the task have to be pinpointed then.
Itshould be guaranteed that the required resources are obtainable in
right quantity and right quality. A plan of action should be readied
for what task to be done, at what time and how much budget.
This would assist in doing a task efficiently and effectively. Both
planning and organizing make ready an organization for meeting
future difficulties.
The Process of Organizing .
Organizing must be cautiously worked out and must have a
directed process. Theend outcome of | this processis anorganization-a
whole consisting of an orchestrated parts working in consolidation
to administer tasks to accomplish objectives more effectively and
efficiently. :
The following are the five steps that have to be consecutively
Teiterated in order to ensure that organizing j 7
F i
possible: i 8 is as efficient as1. Examine-plans and objectives
Management must take to initiate the organizing process by
reflecting on the organization’s plans and objectives. Objectives
are the particular activities that must be terminated to fulfill
goals. On the other hand, plans mold the activities necessary to
reach these goals.
2. Determine major tasks essential to fulfill objectives
Management must shortlist and decomposes all major tasks
or jobs to be done within the realization of organizational goals.
For some managers this task may appear engulfing.
3. Dividing major tasks into subtasks
Major jobs may be divided into manageable work units.
Management can categorized group activities in accordance
to various models of departmentalization like functional,
divisional, matrix, team or virtual.
4, Allocating resources and directives for subtasks
This step supply sufficient resources for'the staff to realize
the tasks. Management also assigns the prescribed activities to
definite individuals. In addition, each individual must be given
authority to execute the assigned tasks.
5, ‘Evaluating results of organizing strategy
The fifth step is in many perspectives, the most significant.
The feedback gathered provides information on how well the
strategy is attaining the goals. The key is to keep learning from
the mistakes and to continuously polish the process.
The Organizational Chart
An organizational chart is a diagram that visualizes the vertical
structure of an organization, It shows the connections and relative
ranks of its parts and positions/ jobs. It is also concerned with
relationships among tasks and the authority to do the tasks. Eight
kinds of relationships can be envisioned in an organization chart:
1. The division or specialization of labor
2. Relative authority
3. Departmentalization
4. Span of controleuag
The levels of management
Coordination centers
Formal communication channels
Decision responsibility
An organizational chart of a company usually illustrates the
managers and subordinates who make up an organization. It also
demonstrates the relationships between the organization’s staff
members which can be one of the following:
1
Line is a direct relationship between superior and
subordinate.
Lateral is relationship between different departments on the
same hierarchical level.
Staff is relationship between a managerial assistant and
other areas. The assistant will be able to offer advice to a
line manager. However, they have no authority over the
line manager actions.
Functional is relationships between specialist positions
and other areas. The specialist will normally have
authority to assert that a line manager executes any of their
instructions.
Inmany big companies the organization chart canbe sizable and
unimaginably complex. Sometimes it is decomposed into smaller
charts for each individual department within the organization.
Organization charts have significant weaknesses that should be
of interest to management developing and using them:
1
iz
3.
They may imply a formality that doesn’t exist.
They may not be in consonance with reality.
Their usual top-down perspective. often minimizes the
role of clients, front-line managers and employees without
management responsibilities.
They fail to consider the informal structure and informal
communication.
They often imply that a pyramidal structure is the best or
sole way to organize.
They fail to direct the possible power and authority of staff
positions equated with line positions,7. Itonly shows ‘formal relationships’ and tells nothing of the
pattern of human (social) relationships which develop.
8. It shows nothing about the managerial style adopted.
Organizational Structure
A. Division of Labor
The Scottish economist Adam Smith saw division of labor
as a key to economic progress by providing a cheaper and
more efficient means of producing goods. Division of labor also
known as work specialization is the breaking down of work
into simple, repetitive tasks to eliminate unessential motion and
confines the handling of different tools and parts. Smith inferred
that division of labor enhanced productivity and efficiency by
letting workers to specialize and become skilled at a particular
task. This principle, together with technological progress, made
feasible the astounding productivity of industrial companies in
the 20th century. During the 1940s most manufacturing jobs
in developed countries were highly specialized, with laborers
working on specific, standardized, and repetitive tasks. The
aftermath of this is decline in the cost of staffing, training, and
compensation, since highly experienced workers were often no
longer essential. Employees tend to become very expert at their
respective tasks because of doing the same task repetitively.
Despite the gains in productivity made feasible by the
division of labor, managers must be aware of the disadvantages
of specialization like fatigue, stress, boredom, low quality
products, absenteeism, and turnover. With too much
specialization, employees are isolated and do only a sole, small
and irksome job. Such problems have led many organizations
to create programs geared toward job enlargement and job
enrichment. Others rotate assignments in order to challenge
workers.
B. Departmentalization
Departmentalization is the categorizing of jobs under the
supervision of a sole manager, based on some logical basis, for
the purposes of planning, coordination and control. So after the
work to be done is organized into distinguishable jobs through
the process of division of labor, jobs are then integrated intorational sections or departments for effective harmonized effort.
In practice the following are several manners to departmentalize,
each with its own significant advantages and disadvantages:
1, Functional departmentalization, which includes grouping
parallel jobs into their own function, like accounting, sales,
human resources, information system, and engineering.
Divisions may also be made by occupational groupings.
Figure 1. Functional Structure
Source: [Link]
Advantages: :
a. Easy communication and sharing of information with
each other who are considered specialists in their own
field.
b. Quick and effective decisions in solving problems
because of having the same perspective.
c. Makes it easier for people in the same discipline to
improve their skills and abilities from one another's
experiences and thereby enhances individual and
* organizational performance.
d. Facilitates ease in monitoring performance evaluation
for supervisor, because they usually possess high levels
of skill in the particular function.
e. Allows performance evaluation for group members
to monitor and control one another’s behavior and
performance levels.f. Creates teamwork that encourages high performance.
g- Creates a career ladder based on superior performance
through promotion.
Disadvantages:
a. Results in limited outlook because of the distinctiveness
of each department; foreseeing the changing needs of
consumers may become hard.
b. Reduced cooperation and communication may happen
because of the many layers of hierarchy.
c. Serving needs of different regions by only a single
functional department becomes difficult as companies
grow and expand their operations
2. Divisional is the grouping of common product, market
(customers) or geographical location. By segmenting
according to the different products, the different customers
served or the different geographical locations in which the
entity operates, it will not be difficult to monitor all the
company’s products and activities.
Figure 2. Divisional Structure-Disney in the Early 1990s
Attractions
Magic
kingdom
Florida
Source: [Link]Product Division is product departmentalization, which
considers organizing around an enterprise’s product
portfolio. Each product division contains the functions
necessary to that service the specific goods or services it
produces.
Market Division functions into divisions that can be
receptive to the needs of specific types of customers.
Geographic Division services customers according
to different geographic areas like regional, national or
international level.
Advantages:
a.
Quality products and customer service having focused
their activities on a specific kind of good, service, or
customer.
Facilitates communication that resulted in improved
decision making, which led to increasing performance.
Customized management and problem solving like in
geographic structure which placed managers proximate
to the scene of operations than are managers at central
headquarters; regional managers are well positioned tobe
responsive to local situations such as the needs of regional
customers and to fluctuations in resources. Thus regional
divisions are often able to find solutions to region-specific
_ problems and to use available resources more effectively
than are managers at corporate headquarters.
Facilitates teamwork among employees and able to
combine their skills and knowledge and brainstorm
creative and innovative ideas for products or improved
customer.
Having obtained a common identity and strategy to
solving problems, their bonding heightens, and the
result is better decision making.
Easy for organizations to evaluate and reward the
performance of each divisions and their managers and
to give corresponding rewards in a manner related to
their performance.
Regional operations can be evaluated toward another
by corporate managers which could facilitate sharingof ideas between regions and looking ways to better
performance.
h. Having developed personal relations with clients,
regional managers and employees will find it natural to
give customized service.
i, Close recognition by managers with division employees
can increase the latter commitment, loyalty, and job
satisfaction.
Disadvantages:
a. Each division operates with its own set of functions so it
would entail high operating and managing costs for the
organization.
b. Divisional structures with more managers and more
levels of management hierarchy, poor communication
may arise during coordination of their activities.
c. Conflicts among divisions may arise as they compete
for organizational resources and may even address their
objectives at the expense of organizational ones.
3. Matrix is mix functional and divisional and is used by highly
technical organizations for projects with specific time frame.
It is a complex form which simultaneously categorized
employees in two ways - by the function of which they
are a member and by the product team on which they are
currently working. Employees are supervised by both their
regular supervisor and their current project manager. In
practice the individual member of the organization has two
bosses ~ a functional boss and a product boss.
Figure 3, Matrix Structure
‘Chief Executive
Officer,
Vice President Vice President
Engineering Manufacturing
Project Manager
i ae
a
L Project Manager
iG
Source: [Link]
Vice President
Manufacturing
Vice President
FinanceAdvantages
a. It supports the development of specialized technical
expertise while spreading out this expertise to the most
appropriate operational areas.
b. It eases speedy product development.
c. Maximizes communication and cooperation between
team members.
d. Ease innovation and creativity.
e. Facilitates solving . problems through team
brainstorming.
.£ Provides a work setting that empowers each employee
for their work activities. z
Disadvantages
a. Increase role conflict and vulnerable to role ambiguity
due to the demands on a two-boss employee
relations.
b. High levels of work stress because of role conflict and
ambiguity.
c. Limited opportunities for promotion having lateral
(team to team) and not vertical for upper management
positions.
d. Violates unity of command because the employees have
two bosses simultaneously for a period of time.
e. Someemployees may not have a strong commitment to
temporary assignment.
Teamis one of the recent organizational structures developed
in the 20th century, It is created usually for the purpose of
accomplishing specific tasks. The creation of teams is mostly
temporary in nature. For larger bureaucratic organizations
they can benefit from the flexibility nature of teams; thus
actively use teams to perform tasks.Figure 4, Team Structure
Plant Manager
New Product] Manufacturing Sales HumanResource | pjversity
Development Manager Manager Manager Task Force
Team
[ erp [epee [snpove’ |
[sia el [secrete
Team Assignments
Source: [Link]
5. Network is another tirnely and modern structure. Big
businesses become too risky and difficult to manage. This is
the reason why big firms outsource business function that
can be done better and lesser in cost. Basically, managers in
network structures consume most of their time coordinating *
and controlling external relations, usually via electronic
ways.
Figure 5. Network Structure
Management
Inform:
—,
Source: [Link]
Administration
6. Boundaryless structure
The most advance idea in today’s organizational
structure is the concept of boundarylessness. This a mix
of feam and network structures, plus being temporary in
nature. A company under this kind of structure works hand
in hand with suppliers by giving technical support, leasing .
them equipment, and giving advice. It implements low-cost
focused strategy:a. Virtual
Virtualisa special typeof boundaryless organization.
It works in a network of external alliances, using the
Internet. Basically, the core of the organization can be
small but still the compan y can be market leader globally
in its niche. The Web has an unlimited shelf space that
the cost of selling niche goods is really decreasing. Using
this type of structure, companies make good profit even
if they do not sell in bulk.
Most organizations especially big ones develop,
modify and change their structures so that they tailor-
fit with their strategies. The main tendency for the past
decades is to go back to flatter structures. This structure
seems also fitted for small companies. Maintaining
multiple management levels is too costly and is
not flexible enough to cope with new threats in the
environment.
C. Chain of Command
The chain of command is a line of authority extending from
the top to the bottom of the organizational structure. It is an
unbroken line of authority that links all individuals whether
managers or employees in the organization and specifies who
reports to whom. Classic principles of organizing emphasize
that one must be aware of the need to describe the scope of
managers’ responsibility and authority by particularizing their
place in the chain of,command. Another principle of organizing
akin to the chain of command is unity of command, which
states that a person should be held accountable to only one
supervisor. Accountability means that the people with authority
and responsibility are subject to reporting and justifying task
outcomes to those above them in the chain of command.
1, Authority
Authority is the formal and legal right of any manager
to generate decisions, issue orders, and utilize resources
in order to accomplish planned objectives. This authority
is laid down in his job description. There are three basic
significant principles in organizational authority, namely: +
a. Authority is based on position in the organization
and individuals in the same position have the same
authority.b. Authority is approved by subordinates, so they comply
with any orders because they believe in the managers
legitimate authority.
c. Authority emanates down the vertical hierarchy, so
position at the top level has more formal authority than
_ those at the lower level.
Types of Authority
The following are the different types of authority,
namely:
* Line Authority gives individuals in management
positions the formal power to direct and govern
immediate subordinates with consulting others.
* Staff Authority is granted to staff specialists in their
areas of expertise, limited than line authority and
includes the right to advise, service, recommend, and
counsel in the staff specialists’ area of expertise.
© Functional Authority is delegated to individuals in
management positions to have formal power over a
specific subset of activities undertaken by personnel
in the department. A legal department, for example,
may have functional authority to intercede in any
activity that could have legal consequences and
implications.
Delegation of Authority
Delegation is the downward shift of authority and responsibility
from a manager to a subordinate. Delegation separates the manager
from the dictate of exigency. Delegation separates the manager to
use his time on high priority activities.
Most organization, most especially complex ones are being
encourage practicing the art of delegation, because it can improve
flexibility to meet customers’ needs and adaptation to competitive
environments. Delegation also results to empowerment.
Involvement through empowerment can enhance job satisfaction
which would lead to good job performance. Overwork managers
and underutilize workers are the negative outcomes of non-
delegation of authority.In order to successfully delegate authority and responsibilities,
managers must bear in mind the following steps:
1,
Distinctively assign tasks to individuals in the team. Be
particular with the assignments to be given to subordinates,
Make sure: that they understand the responsibilities
underlying the assigned tasks. Managers must also consider
the skills, capabilities and willingness needed in completing
the tasks,
Give members appropriate degree of authority to
do assigned tasks. The degree or level of authority
is commensurate with the task. It is very difficult for
a-subordinate to finish an assigned task if given little
authority. In order to meet expectations on his assignment
an individual without ample authority may just depend
on persuasion and luck. Authority beyond ‘the limit of his
responsibility may result to abuse of an individual.
Generate acceptance of responsibility from team members.
Responsibility is the twin brother of authority. Through
delegation the obligation is shared by the manager and the
subordinate and not shifted from manager to subordinate.
In relation to his assigned duties, the subordinate has the
right to make commitments, utilize resources, and make
necessary actions.
Establish accountability. Accountability on the part of
the subordinate means being responsible for one’s actions
and bearing whatever will be the consequences. Managers
should monitor performances and reward outstanding
outcomes of subordinates, Likewise, subordinates must
report regularly and explain outcomes to their superiors.
Managers should support authority delegation but at
times find it very difficult to do so, because of the following
reasons:
* Delegation needs planning which needs time to do. Other
managers prefer to do the task themselves than take the
initial step of training someone to do the assignment.
These managers overlook the time they would have
saved in [Link] run and the improved process that
could be attained through delegation.* Lack of confidence by managers in their subordinates’
competence. Managers must be confident in the capacity
of his people to try delegating. However, proper
training of subordinates by managers themselves may
be sufficient to make everyone happy in performing
their duties.
* Insecurity of managers about their worth in the
organization. The value of every manger comes from
his productive and competent subordinates.
* Dual accountability of managers. Managers are
responsible fortheiractionsand that of theirsubordinates.
Failure to perform assigned tasks of their subordinates
means they fail too. On the other hand, subordinates’
achievements are shared success.
Other Key Principles and Concepts in Delegation of Authority
* Exceptional principle - Someone must be in charge. A
person higher in the organization handles exceptions to the
usual. The most exceptional, rare, or unusual decisions end
up at the top management level because no one lower in rank
inside the organization has the authority to handle them.
* Scalar chain of command - The formal distribution of
organizational. authority is in a hierarchical manner, so the
higher the position one has in an organization, the more
authority one has.
* Parity principle - .Delegated authority must equate
responsibility. With responsibility for completing a job goes
the authority to accomplish the job.
* Unity principle - Realistically speaking, no one in an
organization can. repott to more than one supervisor.
Employees should not have to determine which of their
supervisors to satisfy because of the impossibility of carrying
out all the instructions given them.
. Span of Management
Also known as span of control, is a very important concept
of organizing function of management. It refers to the number
of subordinates that can be handled effectively by a superior
in an organization. It signifies how the relations are plannedbetween superior and subordinates in an organization. The
typical and traditional guideline is a span of control of no more
than 5-6 people. Basically, an ideal span of control depends
upon the nature of an organization, skills and capabilities of
manager, the employees’ skills and abilities, the nature of job,
and the degree of interaction required between superior and
subordinates. When organizing, managers must bear these
limits in mind.
Wide spans of management lead to flat organizational
structures with fewer layers of management, and are thus
considered more efficient. However, if spans become too
wide managers may not be able to provide enough direction
to subordinates. Narrow spans of management lead to tall
organizational structures with many layers of management.
Although narrower spans of management allow for closer
supervision of subordinates they have many disadvantages,
including cost, communication problems, and difficulty in
developing the initiative and autonomy of subordinates.
In general, the trend is toward wider spans of management,
with an accompanying decrease in management hierarchy.
Technological advancements and innovations in information
processing and communication have made wider spans of
management more feasible.
1, Narrow Span (Tall) vs. Wide Span (Flat) structure
Span of management is generally grouped under two *
categories, namely narrow span and wide span. Narrow span
of management means a single manager supervises a few
number of subordinates which result toa tall organizational
structure. While, a wide span of management means a
single manager or supervisor overlooks a big number of
subordinates which leads to a flat organizational structure.
There is a reverse relation between the span of control and
the number of hierarchical levels in an organization.
Factors influencing wider span of control are:
a. Work performed by subordinates is uniform and
monotonous.
b. Subordinates perform standardized work tasks.
¢. Subordinates are fixed in a single place.d. Subordinates are highly skilled and necessitate little
direction in doing tasks.
e. Rules and procedures describing task activities are
obtainable.
f, Support systems and personnel are sufficient for the
managers.
g Little time is imperative in non-supervisory activities
like coordination with other functional departments in
the organization.
E. Degree of Centralization
Authority is said to be centralized when solely managers at
the top level of an organization can make significant decisions.
Centralization is the location of decision making authority near
top hierarchy levels of the organization.
Centralization is fit when close control of organizational
operation is significant to its success. Using centralization, more
managers areneeded, and the organizationmay respondsslowly
to changes in the environment because of slow communications
through the hierarchy. Close control is generally not fitted in
supervising professionals
Authority is decentralized when managers throughout
the hierarchy are allowed to make significant decisions.
Decentralization is the location of decision making authority near
lower organizational levels. It results in few levels of operations
and may mark down costs by necessitating fewer middle
management positions. Decentralization is fit when initiative
and quick responsiveness to the environment are necessary. A
decentralized firm would allow its branch managers in regional
offices to make tie-up decisions about their clients’ compliance
with regulations.
In order to lessen the communication and decision-making
troubles that go with hierarchy’s growth, organizations may
prefer decentralization to centralization, choosing to distribute
authority to managers at all levels of the hierarchy and giving
them responsibility for making decisions.
The following are possible determinants of the extent of
centralization or decentralization of firms:
1, The external environment of the organization — A complex
and unpredictable environment necessitates low level
management to make significant decisions.2, The nature of the decision - The riskier and the ‘more
significant the decision, it is better to be centralized.
3, The abilities of low-level managers - Managers must have
high decision-making skills to practice decentralization.
4. Managerial tradition of the organization - Whatever is
the tradition in terms of decision making since the start, the
firm may just continue.
Formalization.
Formalization is the extent to which there are standardized
tules and procedures controlling the activities of employees
in the organization. Thus, an organization with high degree
of formalization has detailed job description and written
documentation for, rules and procedures used to direct and
handle employee behaviors. The more an organization can
depend on formalization to detail imperative behaviors, the
less it necessitates using direct supervision from the hierarchy.
Formalization can affect in decrease operating costs and thus
enhanced organizational performance in terms of efficiency.
Once rules have been formed, they are inexpensive to apply
and cost little to execute and sustain. All that is required is that
newly hired employees ‘be educated the applicable rules to
follow in various situations.
Although some rules are essential to the smooth operation
of an organization, excessive formalization can give rise to a
number of issues:
1. Repress employee creativity and lessen flexibly to respond
in critical and new situations.
2. Strict observance of rules without thinking about their
outcomes can diminish the quality of decision making.
3. Difficult for an organization to modify and create new
rules. - :
. Informal Structure
In addition to a formal structure in each organization
created by management, there is a privy side that cannot be seen
in the organizational chart. This hidden informal structure is
Prescribed by the patterns, behaviors and interactions from the
Personal rather than the official relationships of organizationalmembers, The influence in this structure comes from informal
power associated to a particular individual.
' The informal structure ‘has no documented rules, is
changeable in form and scope, is not easy to distinguish, and
has unclear or unknown membership policies.
For management, the informal structure may bean advantage
or disadvantage. One of the advantageous qualities includes
the ability to maintain company-wide information flow. The
informal structure also accords people a sense of belongingness,
thus satisfying employees’ social needs. Management can furnish
information into the informal structure at very minimal cost.
The disadvantageous qualities of the informal structure
reflect the ‘positive qualities in several manners. The more
sensational a rumor, the more likely is the informal structure to
Te say it, outspread it and make it into the “truth.” Management
may not determine what information is coming through the
informal structure. Employees may spoil a great part of time
cherishing and partaking in the informal structure. Lastly,
the informal structure can discriminate new employees, good
performers and change agents even if how hard the effort of the
formal structure making them a part of the organization.
1. Informal groups
Members of the organization’ may create an informal
groupings based on similarities of their interests and
hobbies like playing bowling or badminton, forming a
union, discussing everyday work challenges or eating
together during lunch breaks. Other join informal group
just because they wanted to be accepted as coworkers. This
group may continue for a few hours, for a day or two or for
several years.
2. The grapevine
The grapevine is an informal communication network
within the organization. Most of the time, it is more
speedy to use it than the organization’s formal channels
of communication. Formal communication follows the
pattern of the chain of command while information
transmitted through the grapevine is multidirectional
across organizational structure. Grapevine information
may be important or of no significance at all; highly precise
or completely twisted; and very intellectual to pure gossip.Management must try to tune in to it rather than extinguish
it. People who are key to the flow of information must be
pinpointed so that they can be utilized in spreading useful
information to others in the organization.
The Organizational Design
Organizational design is the generation or modification
of an organization structure to reflect efforts in responding to
environmental changes both internal and external and ensuring
collaboration. In many ways the creation of organization design is
just like playing a jigsaw puzzle, picking parts one at a time and
tries to assemble them to make a whole. Basically, there are tow
basic forms of organizational structure which aré the mechanistic
and organic. However, for the purpose of discussion bureaucracy
is included for readers’ appreciation.
Bureaucracy
During the past decades, most: organizations followed the
bureaucratic pattern of structure. A bureaucracy is a form of
organization characterized by logic, order and legitimate use of
formal authority. It has the objectives of orderliness, fairness and
high efficiency. It has features like clear-cut division of labor,
strict hierarchy of authority, formal rules and procedures, and
promotion based on competency. Today, many organizations find
bureaucracy ahindrance to responding to changes in the innovative
environments.
Mechanistic Structure
At times mechanistic structure is synonymously used with
bureaucracy, because it is also based on formal authority which is
carefully outlined and accurately followed. The following are main
characteristics of an organization using this structure, namely:
1, Clearly particular tasks;
2. Accurate description of the rights and obligations of
members;
3. Accurately described line and staff ‘positions with formal
relations between the two; and
4. Formal communication throughout — the
organization
structure.Rigid and formal procedures in mechanistic structure ensure
equitable and fair service to a large number of people. Although,
the guarantee of uniform treatment is evident, these rules and
procedures tend to impede organizational growth due to time-
consuming communication and decision-making processes.
Mechanistic structure is tailor-fit to organizations when the external
environmentisstable. The significant disadvantage of this structure
is inflexibility to adjust to change and coping with the unexpected.
Organic Structure
An organic structure is based on collaboration and knowledge-
based authority. It is less formal in nature and the lines of authority
may change depending on the circumstance. It works better in a
dynamic environment because of being more flexible. This structure
does not depend heavily on documented rules and procedures so it
can develop new ones as the need arises.
The following are main characteristics of an organization
using this structure, namely:
Roles that are not elaborately defined;
Tasks that are continually reassigned;
Minimal dependence on formal authority;
Decentralized control;
Expedite decision-making; and
Informal patterns of both delegation and communication.
arene
Organization Life Cycle
Like human beings, most organizations follow certain stages
knownaslifecycle. Eachstagehas features thatcanhaveconnotations
on the firm structure. There four stages in the organization life cycle
which are birth, youth, midlife and maturity.
* Birth, Birth stage is the beginning or founding of a firm. It
does not have formal structure or delegation of authority. The
founder rules the organization.
* Youth. The organization is trying to grow at this stage. The focus
is on how to expand the firm through attending to customer
needs, The organization is becoming, more organic trying to
formalize its structure and delegating authority.Midlife, Atthe height ofits success, an organizationin its midlife
is larger with more complex and formal structure. Additional
levels are evident in the chain of command and founder may
find it difficult to remain in supervision. As the organization
matures, it becomes more mechanistic in structure.
Maturity. Having maintained a stable and secure environment,
as the firm reaches maturity, it becomes less innovative and less
inclined to expanding. Organizations in this stage are slowly
moving to bankruptcy with decline in sales and reduced profits,
Firms however, may’ start modifying strategies necessary to
revitalize.
Factors Affecting Organizational
Design Decisions
Strategy. Strategy is how an organization tries to position
itself in the market in terms of its product/service. A company
may use to be always the first in the market with its newest
and best unique product, which is called differentiation
strategy. It may also settle to produce product already in the
market for cost efficiency, which is a cost-leadership strategy.
Managers organize in order to accomplish the objectives of the
organization for which they work, Thus, the strategy of the firm
affects organizing decisions. Changes in strategy frequently
necessitate changes in the way the enterprise is organized.
Companies using differentiation strategy may use organic
structure to respond quickly to changes. Companies using cost-
leadership strategy may elect to utilize mechanistic structure.
Size. Small enterprises tend to have less formalization,
centralization, and complexity in their organizational structure.
Individuals in small firms may perform tasks based on their
likes, dislikes, ability or needs. Small organizations follow the
organic structure. As the organization grows there is already the
need for formal work assignments and delegation of authority,
thus the creation of a formal structure. Communication
and hierarchical relationships serve as basis for authority,
responsibility and control. In order to maximize specialization,
operate effectively and improve efficiency, larger organizations
use mechanistic structure.Environmental Conditions. The environment is the world
in which the organization operates and includes factors like
economic, socio-cultural, legal-political, technological and
natural conditions. The key element in the external environment
that is material to organizing is uncertainty. Some organizations
face competitive environments that are dynamic and are
quite complex, while others face relatively stable conditions.
Generally, dynamic environments call for organizing decisions
that lead to less formalization and centralization in the
organizational structure to give way to continuous proactive
improvement and updating. While, organizations that operate
in stable environments need to use mechanistic structure for
_ their advantage.
Technology. Technology is the way tasks are done using tools,
equipments, techniques and human-know-how. Advancements
in technology create competitive pressures for all organizations,
although it basically results in efficiency for firms. The desires
of customers refashion with changes in technology.
The processes by which an enterprise converts inputs into
outputs may also affect organizing decisions. Organic structure
is fit for small-batch and continuous processes while mass
production works best in mechanistic structure.