Zenoss is a software platform for monitoring and managing the performance and availability of IT

infrastructure and services. It is commonly used in IT operations and network management to

ensure that systems and applications are running smoothly and to identify and address issues
proactively. Zenoss provides a unified view of an organization's entire IT environment, allowing IT
professionals to monitor servers, networks, storage, virtualization, and cloud resources from a single
dashboard.

Key features and capabilities of Zenoss typically include:

1. **Monitoring:** Zenoss can collect and analyze data from various sources, such as servers,
switches, routers, and applications. It uses this data to monitor the health and performance of IT
assets.

2. **Alerting:** It can send alerts and notifications when it detects issues or anomalies. These alerts
can be configured to go to IT administrators or support teams for rapid response.

3. **Event Correlation:** Zenoss can correlate events and alerts to help identify the root cause of
problems and reduce alert noise.

4. **Dashboards and Reporting:** Zenoss provides customizable dashboards and reporting

capabilities, allowing users to create visual representations of data and generate reports for analysis.

5. **Auto-Discovery:** It can automatically discover and map IT resources in the environment,

making it easier to keep track of what's in the infrastructure.

6. **Scalability:** Zenoss is designed to handle large-scale IT environments and can scale to

accommodate the needs of organizations with diverse and extensive infrastructure.

7. **Integration:** It often offers integration with other IT management and automation tools,
enabling organizations to streamline their IT operations.

Zenoss is typically used in enterprise environments, data centers, and cloud-based infrastructures to
ensure the reliability and performance of critical IT services. It helps organizations proactively
identify and resolve issues, which can lead to improved service availability and reduced downtime.
Please note that the specific features and capabilities of Zenoss may evolve over time, so it's a good
idea to check the official Zenoss website or documentation for the most up-to-date information.
As of my last knowledge update in September 2021, Ayehu is a company that specializes in IT
automation and orchestration solutions. Ayehu's primary offering is a platform called the "Ayehu
NG" (Next Generation) platform, which is designed to help organizations automate their IT and
business processes, streamline workflows, and improve operational efficiency. Here are some key
aspects of Ayehu and its platform:

1. **Automation and Orchestration:** Ayehu's platform enables the automation of a wide range of
tasks and processes across IT operations and beyond. It allows organizations to create workflows
that can automate repetitive and manual tasks, reducing the need for human intervention.

2. **Integration:** Ayehu is known for its ability to integrate with various IT systems, applications,
and tools. This integration capability allows organizations to orchestrate and automate tasks across
their entire technology stack.

3. **Incident Response:** Ayehu's platform is often used for incident response automation. It can
automatically detect and respond to IT incidents and security events, helping organizations reduce
response times and minimize the impact of incidents.

4. **Workflow Creation:** Users can design and customize workflows using a visual, drag-and-drop
interface. This makes it accessible to both technical and non-technical users within an organization.

5. **Alerting and Notifications:** The platform can trigger alerts and notifications based on
predefined conditions or events. This ensures that relevant personnel are informed promptly when
an issue arises.

6. **Compliance and Governance:** Ayehu can assist organizations in enforcing compliance policies
and governance standards by automating audit and compliance-related tasks.

7. **Scalability:** The platform is designed to scale and handle automation needs in large and
complex IT environments.

8. **Reporting and Analytics:** Ayehu provides reporting and analytics capabilities to monitor the
performance of workflows and track automation results.

Please note that the capabilities and features of software platforms like Ayehu may evolve over
time, and new features may have been added since my last update. It's advisable to visit Ayehu's
official website or contact the company directly for the most up-to-date information on their
products and offerings.
Ansible is an open-source automation tool and configuration management system that is used for a
variety of IT tasks, including software provisioning, configuration management, application
deployment, and task automation. Developed by Red Hat, Ansible simplifies and streamlines IT
operations by allowing administrators to automate repetitive tasks, manage infrastructure as code,
and ensure consistent configurations across servers and devices.

Key features and concepts of Ansible include:

1. **Agentless:** One of Ansible's distinctive features is that it is agentless. This means that it does
not require any software agents to be installed on remote systems that it manages. Instead, it relies
on SSH (Secure Shell) for connecting to and managing remote servers and devices.

2. **Playbooks:** Ansible uses YAML (Yet Another Markup Language) files called playbooks to
define automation tasks and configurations. Playbooks are human-readable and describe the desired
state of the system.

3. **Modules:** Ansible modules are pre-built, reusable components that perform specific tasks,
such as installing software packages, configuring services, or copying files. Playbooks use modules to
define the actions to be taken.

4. **Inventory:** Ansible uses an inventory file to define the list of target hosts that it will manage.
The inventory can be static or dynamic, allowing for flexibility in managing a wide range of systems.

5. **Idempotence:** Ansible is designed to be idempotent, which means that running the same
playbook multiple times should produce the same result. This is essential for ensuring consistency
and predictability in system configurations.

6. **Roles:** Ansible roles are a way to organize and reuse playbooks and tasks in a structured
manner. Roles help modularize configurations and make them more manageable.

7. **Ad-Hoc Commands:** In addition to playbooks, Ansible allows users to run ad-hoc commands
from the command line for quick one-off tasks or troubleshooting.

8. **Integration:** Ansible can be integrated with various cloud providers, networking devices, and
other technologies, making it a versatile tool for managing diverse IT environments.
Ansible has gained popularity in DevOps and IT automation due to its simplicity, ease of use, and
strong community support. It is used by organizations to automate infrastructure provisioning,
application deployment, and configuration management, which leads to increased efficiency,
reduced human error, and greater scalability in IT operations. Please note that Ansible may have
received updates and new features since my last knowledge update in September 2021, so it's a
good idea to refer to the official Ansible documentation for the latest information.
Emite is a contact center analytics and data visualization platform. It provides real-time data and
insights to help businesses make informed decisions. Emite combines advanced analytics, data
correlation, KPI management, and threshold alerting into a single solution. It also enables automated
information sharing across an organization.

Emite is a product of Prophecy International, an Australian company. Their primary product

development is in Sydney. Emite is designed to integrate with contact center software or ITSM
software.

Emite can help businesses:

Manage queues more effectively

Leverage smaller teams

Increase their Net Promoter Score (NPS)

Emite also provides custom dashboards and wallboards.

Generative AI is experimental. Info quality may vary.

Emite is a cloud contact center reporting and analytics solution that is embedded in Genesys Cloud.
It provides real-time insights into customer relationships and helps connect CRM, Service Desk, and
business.

Emite offers advanced analytics, data correlation, and KPI management. It also provides data
management and visualizations.

Emite is the first Genesys Platinum Partner. It sponsors the Genesys G Summit ANZ 2022.

There are three different integrations between Genesys Cloud and eMite: Application, Data, Users.

Emite combines PureCloud® data with external data in a single dashboard.

Emite is a customer experience (CX) intelligence platform that helps contact centers improve
customer experiences. It's embedded in Genesys Cloud and allows users to connect their CRM,
service desk, and business data into one platform. Emite offers real-time and historical reporting
capabilities, simple and efficient reports, and data visualization in a single pane of glass.

Emite's capabilities include: Advanced analytics, Data correlation, KPI management, Threshold
alerting.

Emite has achieved Platinum Status in Genesys AppFoundry.

Genesys is a customer experience technology company that has over 11,000 customers in more than
100 countries. Some of the companies that use Genesys include:
ICICI Bank, Axis Bank, Yes Bank, Jio, Vodafone, TCS, Reliance BPO, EXL, Vertex, Serco, Tata Sky, Aditya
Birla Minacs, Cleartrip, Liberty Videocon: These are some of the over 150 customers in India.

Shell, Deutsche Telekom, Procter & Gamble (P&G): These companies use Genesys Cloud CX for call
centers.

Walgreens Company, Sony, AIG: These companies use Genesys PureCloud Platform for call centers
and customer experience.

Genesys was founded in 1990 and is recognized as an industry leader for both cloud and on-premise
customer experience technology.

Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and
contact center management. It is built on top of Amazon Web Services (AWS) and uses a distributed
cloud environment.

Genesys Cloud CX is a contact center application that is optimized for:

Automatic call distribution

Interactive voice response

Email

Social media

Chat

Text/SMS

Genesys Cloud CX also provides a VoIP interconnect service.

Genesys Cloud CX connects contact center users, business users, vendors, partners, and customers.
This allows for faster agent response times and improved business outcomes.

Genesys Cloud CX is designed to take full advantage of modern cloud strategies and technologies. It
uses a microservices-based architecture, API-first development, open data, and artificial intelligence
(AI).

Some companies that use Genesys PureCloud Platform include: Walgreens Company, Sony, AIG.
Genesys is a customer experience tool that's used by over 5,937 companies worldwide. Some of the
companies that use Genesys include:

Walgreens

A US-based retail company with 245,000 employees and $132.70 billion in revenue

Sony

A Japanese manufacturing company with 109,700 employees and $86.20 billion in revenue

Shell

A UK-based oil, gas, and chemicals company with 91,140 employees and $381.31 billion in revenue

Deutsche Telekom

A German communications company with 216,109 employees and $128.90 billion in revenue

ICICI Bank

One of over 150 customers in India

Genesys Cloud is a suite of cloud services for communications, collaboration, and contact center
management. It's built on top of Amazon Web Services (AWS).

Genesys's solutions are used by over 7,000 customers across a wide range of industries, including
technology, banking, government, health care, and insurance.