Uncertainty
Loss of power Communication strategy
Lack of trust
Lack of skills Tactics
Personal reasons
Fear of redundancy Actions to take
Inflexibility
Determine re-usable parts
Identify Identify Plan change Propose new state
Use Stakeholder matrix driving sources strategy and Recombine Eliminate chaos
forces of resistance actions Redirect driving forces
Use Stakeholder matrix
Apply communication actions
Monitor responsiveness
Engage
Document
stakeholders
existing context Determine
Document
scope of
change
Change
required change
Management
Fre
ez
Determine what and how Technology
e
should be changed Implement Processes
Un
change
fre
[TRANSITION]
ez
e
Deploy new tools and
Market demand processes
Identify a Facilitate
reason for acceptance of Behavioural
New change
technology
change change
Development
constraints Demonstrate new ways
Organisational of doing business
Change in culture
business need change
Support quick wins through Demonstrate benefits of
demonstrations of improvements changes on a large scale
across the business
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