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Types of Organizational Communication

This document discusses types of organizational communication including upward, downward, informal, and business communication. It also discusses interpersonal communication and three problem areas in communication: the intended message vs the message sent, the message sent vs the message received, and the message received vs the message interpreted. Informal communication often occurs through the grapevine, which traces back to loose telegraph wires during the Civil War resembling grapevines. Communication overload can lead to omission, errors, queuing, or escape from communication channels.

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Yna Marbella
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88 views2 pages

Types of Organizational Communication

This document discusses types of organizational communication including upward, downward, informal, and business communication. It also discusses interpersonal communication and three problem areas in communication: the intended message vs the message sent, the message sent vs the message received, and the message received vs the message interpreted. Informal communication often occurs through the grapevine, which traces back to loose telegraph wires during the Civil War resembling grapevines. Communication overload can lead to omission, errors, queuing, or escape from communication channels.

Uploaded by

Yna Marbella
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

ORGANIZATIONAL Often, informal information is transmitted

COMMUNICATION through the grapevine, a term that

can be traced back to the Civil War, when


loosely hung telegraph wires resembled
Types of Organizational Communication
grapevines.

• single-strand pattern
 Upward Communication is
• gossip pattern
communication of subordinates to
superiors or of employees to managers. • probability pattern
• Serial communication • cluster pattern
• Attitude surveys • Gossip
• Focus groups and Exit interviews • Rumor
• Suggestion boxes

• Third party facilitators

 Downward Communication is that of


superior to subordinate or management
to

 employees.

• Bulletin boards

• Policy manuals

• Newsletters

• Intranets Interpersonal Communication

• The exchange of a message across a


communication channel from one person to
 Business Communication is the another
transmission of business-related
information among employees,
management, and customers.

• Memos

• Telephone calls

• Email and Voice mail

• Business meetings Three problem areas:


• Office Design 1. Intended message versus message sent

 Thinking about what you want to


communicate
 Informal Communication
 Practice what you want to communicate
An interesting type of organizational
communication is informal communication.  Learn better communication skills
2. Message sent versus message received

 Actual words used .

 Communication channel

 Noise

 Nonverbal cues Reactions to Communications Overload

•Body Language •Omission

•Use of Space •Error

1. Intimacy zone= 0 to 18 •Queuing


inches, close relationships
•Escape
2. Personal distance zone =18
•Use of Gatekeeper
inches to 4 feet, friends
and acquaintances •Use of Multiple Channels

3. Social distance zone = 4 to


12 feet, business contacts and
strangers

4. Public distance zone= 12 to


25 feet

• Use of Time

 Paralanguage

 Artifacts REFERENCE:
 Amount of information

Aamodt, Michael G. (2010)


Industrial/Organizational Psychology, 6th
3. Message received versus message
Edition, Boston, MA : Cengage Learning
interpreted

 Listening Skills

 Listening Styles

1. Leisure Listening

2. Inclusive Listening

3. Stylistic Listening

4. Technical Listening

5. Emphatic Listening

6. Nonconforming Listening

 Emotional State

 Cognitive Ability

 Bias

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