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Customer Service Call Questionnaire Guide

The document contains a questionnaire for a customer service call with 22 questions regarding a client's product problem, the troubleshooting steps taken by the operator and manager, potential issues with the RAM and hard drive, and whether replacing the battery will solve the problem without additional cost to the client.

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Renzo Caballero
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67 views1 page

Customer Service Call Questionnaire Guide

The document contains a questionnaire for a customer service call with 22 questions regarding a client's product problem, the troubleshooting steps taken by the operator and manager, potential issues with the RAM and hard drive, and whether replacing the battery will solve the problem without additional cost to the client.

Uploaded by

Renzo Caballero
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Customer service Call Questionnaire

1. Whats the companys name?

2. What is the clients problem?

3. What does the operator ask the client to check?

4. What does the client reply?

5. What does the operator suggest?

6. What is the clients product?

7. Why cant the client open the product?

8. How much RAM does the product have?

9. Does the operator think the RAM is the problem? What does he suggest?

10. Does the client agree with the suggestion?

11. How does the client feel? Why?

12. What does the client pay 150 dollars for?

13. Does the client want to continue talking to the operator? Who does he want to

talk to?

14. What does the manager suggest to check? How does the client feel?

15. How old is the product?

16. What does the manager suggest to do with the hard drive?

17. How much did the product cost?

18. Does the manager have a problem with the way the client is talking to him?

Why?

19. What does the manager have to send the client? Is there a problem with it?

Why?

20. What is the batterys number?

21. Does the client have to pay for the battery?

22. Is the clients problem solved? Why?

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