Technical Support Interview Questions for Freshers

1. What are the roles of a Technical Support engineer?

Some roles a Technical Support Engineer is expected to perform are-

 Installation and configuration of Hardware, Operating systems, and applications.

 Maintenance and monitoring of systems and networks.

 Analyzing and discovering hidden issues.

 Testing new technologies and their evaluation.

 Performing safety checks.

2. What has made you interested to work as a Technical Support?

I have always been interested in new technologies and enjoy working with people. The fascination to
learn about new technologies, and use my knowledge to resolve issues of the customers has made
me interested to work as a Technical Support Engineer.

3. Give some examples of the latest processors.

Some examples of the latest processors are Intel Pentium Quad-core processors of i3, i5 and i7
generations.

These technologies keep on updating and the knowledge regarding them needs to be studied from
time to time.

4. Explain the process of troubleshooting.

The very first thing is to collect all the facts which will help to identify the problem and find the
solution to it. Then, it is needed to follow all the necessary steps in a proper manner to rectify that
problem. After that, a detailed and accurate troubleshooting plan should be put forward that is
extensive and easily adaptable.

Now, this plan is implemented and the problem is solved.

5. Differentiate between API & SDK.

Some of the prominent differences between API & SDK are mentioned below in the table.
6. Do you have any idea about Ghost Imaging?

Ghost Imaging is also known as Cloning. It is a backup process that copies the content of the hard
disk to another server in the form of one compressed file or a set of compressed files. If needed, a
ghost image can be converted back to its original form.

7. Tell me about Disk partitioning. How many partitions can a hard drive have?

Disk partitioning is the process of defining a specified space for storage on a hard disk. This helps in
organizing data properly, efficiently, and effectively. Generally, applications and Operating System
data are stored in one partition, and the rest of the data, that is, the user’s data is stored on other
partitions.

Primarily, a disk may have up to four partitions.

8. Do you have any experience in this field? What are your views regarding mistakes?

Yes, I do have a little experience in this field.

I think everyone makes mistakes in their career and there is no loss in admitting that. The main
motive should be to learn and try not to repeat the same mistakes again.

9. Why should we hire you over other candidates?

With my hard work, skills, and interest, I have accomplished a lot in my career. I have knowledge of
Installation, Scheduling, Maintenance, Communication, and Decision-making. I think I can be a
valuable asset to your company and you will surely observe the results delivered to you.

10. Do you know of your duties as a Technical Support?

Technical Support has numerous duties. Some of them are mentioned below.

 Stocks Management- Supplies, Equipment, etc.

 Ensuring safety- Replacing and Repairing faulty parts.

 Scheduling- Maintenance, and Upgradation.

 Checking the records.

 Attending support calls, logging, and processing them.

11. What are the qualities you should possess as a Good Technical Support?

Some key skills a Good Technical Support is expected to have are-

 Detailed knowledge of the system, that is, its hardware and software.

 Awareness of the latest IT and software trends.

 Willingness to learn continuously.

 A lot of patience and a logical mind.

 Preparedness to work at odd hours.

12. How would you update your technical skills?

There are several proven ways to brush up on technical skills. Some prominent ones are-
  Investing time to research technical skills.

 Subscribe to newsletters and follow Twitter regularly.

 Attend technical conferences every time possible.

 Reading blogs and articles related to the ongoing projects.

 Attend online classes and workshops.

13. What is Cache Memory? Mention its advantages.

A buffer-like memory between the CPU and the RAM is known as Cache Memory. It is extremely fast
and makes the working of the system much faster as it stores frequently requested instructions and
data, for easy and quick access.

Cache Memory comes in three different levels, that is, L1, L2, and L3.

14. Differentiate between RAM and ROM.

To acknowledge the differences between RAm and ROM, refer to the table below.

15. What are the steps followed to solve a technical problem?

The steps mentioned below are followed to solve a common technical problem.

 Understanding the problem before proceeding further.

 Come up with all possible solutions to fix that particular problem.

 Find the best solution possible from all the possible solutions.

 Implement the plan.

 Prepare mechanism to receive follow-ups.

Technical Support Interview Questions for Experienced

16. What do you understand by BSOD? What can be the optimal fixes?

BSOD stands for Blue Screen Of Death. It occurs whenever a computer finds any issues with
hardware or software and as a result, Windows stop loading.

The known optimal fixes can be-

 Analyze the actions you did a few minutes before BSOD occurred.

 If possible, undo those actions.

 Check for free space left on the drive.

 Scan for viruses.

 Check for updates.

 Update your BIOS. If you have made any changes there, bring it back to default settings.

17. How would you explain a relevant technology to a non-technical person?

To make someone understand that relevant information, I will use my communication skills. I will
make use of real-life scenarios so that they can synchronize with what I am trying to make them
understand. Still, if they will be having any problems in understanding, I will make use of information
available online to make them understand.

18. What do you look for in a job other than salary?

 Love for the job.

 Satisfaction at the end of the day.

 Provisions for work-life balance.

 Recognition and Appreciation.

 Opportunities for growth.

19. Name some qualities of yours that would be appreciated by your colleague.

 An optimistic person.

 A confident lad.

 An excellent team player.

 A Creative and Innovative person.

 A good decision-maker.

20. Suppose that you want to access a file on a shared drive, but you are unable to do so. How will
you fix that?

To fix the error mentioned above, you need to follow the steps below.

 Firstly, check if the system sharing the drive is turned on.

 Check other files to see if the same problem is occurring with all other files or not.
  Check the permission panel and give access to permissions required to access that particular
file.

 Please make sure that the file you want to access is not being used currently by somebody
else.

21. Do you have any knowledge about ‘BOOT.INI’?

A Microsoft Initialization file containing the boot options is known as BOOT.INI. This file is always
found on the primary hard drive’s root directory, that is the C-drive. The two main sections of this
initialization file are-

 The boot loader section with option settings.

 Operating System section.

22. Can ‘BOOT.INI’ be manually edited?

Yes, the ‘BOOT.INI’ file can be edited manually. But before doing any such editing, please make sure
that you save a copy in case anything goes wrong.

To perform editing, go to the control panel and after that to the System option. In the properties
window, under the advanced tab, make the desired changes to edit the ‘BOOT.INI’ file manually.

23. What is a Gateway?

A Gateway is a hardware device that functions as a gate between networks. It performs the functions
of a gate, that is, decides how the data or traffic would flow across the networks. A Gateway is a
node itself that is present on the edge of the network and protects every other node in the network.

24. What is overclocking? Mention its advantages and disadvantages.

The process of making the CPU run at a faster speed than the default speed by changing the
motherboard settings is known as overclocking.

Some of its advantages and disadvantages are mentioned below in the table.
25. Differentiate b/w Motherboard and Chipset.

The motherboard is the largest printed circuit board inside the system. To hold all the components
along with the expansion cards and CPU plugged, we use Motherboard. Also, connection to USB and
all other ports is carried by it.

While Chipset is a part of a particular component integrated into the motherboard. It is further
divided into two types, namely, Southbridge chipset and Northbridge chipset. Core System
interconnections are handled by the Northbridge chipset, on the other hand, the connection
between the components is handled by the Southbridge chipset.

26. Imagine if you are unable to see the display, what can be the problems?

If your display has blacked out, there can be many reasons for it. Some prominent ones are
mentioned below.

 The system has not started completely.

 Faulty monitor.

 Loose CPU or other components.

 The system is unable to power up properly.

 There could be an issue with the Heat sink or Jumper.

27. Why do you need a Jumper?

A jumper is a tiny plastic box with a set of small pins. We use it to close an electrical circuit, which
will allow the flow of electricity to the required part of the circuit board. Also, it helps configure
peripheral settings.

28. What is a Heat sink?

A heat sink is made up of copper or aluminum as these are good conductors of electricity and heat.
These are suitable for the transfer of heat generated by a machine or an electronic system.

29. How would you fix a printer printing problem?

To fix any common printer printing problem, follow the steps mentioned below.

 Check the selection of media and paper. Make sure these are proper are in accordance with
the print driver.

 If the problem continues, adjust the fuser manually. Be careful while doing this, as it gets
hot.

 If these don’t resolve the issue, there could be some problems with hardware or supplies.

30. Mention the difference between Motherboard and Processor.

Motherboard makes connection and connection possible for various components such as memory,
peripheral connectors, processors, etc.

As the name suggests, on the other hand, the processor processes specific instructions for functions,
such as performing logical, arithmetical, and control operations.

Frequently Asked Questions

Name some types of Firewalls.

Firewalls have been in light ever since their discovery for different cybersecurity reasons. There are
many types of Firewalls available. Some known ones are Packet-Filtering Firewalls, Circuit-level
gateways, Proxy Firewalls, Next-gen Firewalls, Cloud Firewalls, etc.

What is BIOS?

BIOS stands for Basic Input/Output System. It is found on motherboards as a ROM chip. The four
main functions performed by it are checking hardware, looking for all the OS available, providing
basic operational control, and configuring the setting of hardware components.

What are the disadvantages of working in an Agile environment?

Some known disadvantages of working in such an environment are-

 Only senior representatives are allowed to make big decisions. Consequently, employees in
lower positions do not have much say even if they have better solutions.

 If the customer is unclear about the project and its requirements, the process cannot go
smoothly.

What skills are needed for technical support?

Technical support requires technical knowledge, problem-solving skills, effective communication,

customer service aptitude, and adaptability to new technologies and updates.

How to prepare for a technical support interview?

Review technical basics, practice troubleshooting, research the company, engage in mock interviews,
and highlight your soft skills and customer service experiences.

What made you get into technical support?

We enjoy technology and helping people, find problem-solving rewarding, and appreciate the
continuous learning and variety of issues in technical support.

Conclusion

We believe that you gained some insights on Technical Support Interview Questions through this
article. We hope that this will help you excel in your interviews and enhance your knowledge
regarding Technical Support and related stuff. These Technical Support Interview Questions and
answers are suitable for freshers as well as experienced candidates.

This set of Technical Support interview questions will not only help you in interviews but also would
increase your understanding regarding the same.

Here are links to the interview questions on some of the famous topics:
What is Technical Support?

As businesses expand and require additional support services when upgrading or purchasing new
hardware and software systems, the demand for technical support experts will rise.

Technical support engineers work with a wide range of internal and external clients in a variety of
industries, including telecommunications, healthcare, and financial services. Customers with
technical, software, and/or hardware issues are assisted by technical support specialists. Answering
customers' technical questions by phone and email, as well as diagnosing
and troubleshooting various technological issues, are standard technical support jobs and
responsibilities.

Even if a technical support engineer goes by another name, their roles and responsibilities would be
the same: to provide technical help when it's needed to improve the customer experience. These
engineers should have strong verbal and written communication skills in addition to great analytical
and problem-solving abilities. When working under pressure, a technical support engineer should be
able to remain calm. They must be able to convey technical issues to a variety of colleagues and
clients, which means they must be able to describe issues and fixes in a way that both the computer
guru and the tech-challenged user can understand. They must also be good listeners, paying close
attention to the user's concerns and resolving his or her issue.

The following sections consist of basic to advanced questions that will assist you in preparing for the
technical support interview:

 Technical Support Interview Questions for Freshers

 Technical Support Interview Questions for Experienced

 Technical Support FAQ

Technical Support Interview Questions for Freshers

1. In device management, what does a '?' symbol mean?

This '?' symbol indicates that the device is not correctly installed. In the instance of brand new plug-
in cards, this is a problem.

2. List the advantages of updating the BIOS.

The following are some of the advantages to upgrading your BIOS:

  Hardware updates: New BIOS upgrades will help the motherboard to properly recognize
new hardware such as processors, RAM, and other components. If your processor has been
updated, but the BIOS does not detect it, a BIOS flash may be the solution.

 Updated BIOS security: The new BIOS updates include security enhancements that assist
your BIOS to withstand manipulation and raise awareness of malware in the boot region (if
your motherboard supports boot sector scanning).

 Increased stability: As flaws and other issues with motherboards are found, the
manufacturer will offer BIOS updates to fix them. This might have an immediate impact on
data transfer and processing performance.

3. What is a stack, and can ROM be used as one?

The content of the program counter and general-purpose registers are saved in the stack, which is a
piece of RAM. Because ROM cannot be written on, it cannot be used as a stack.

4. What is cache memory? What is the benefit of having additional cache memory in a processor?

The memory space between the processor and the RAM is known as cache memory. The system's
speed will grow as the cache memory is increased.

5. What is overclocking? What are the benefits of overclocking?

 Overclocking: It is a method of forcing a computer component to operate at a faster clock

rate.
  Overclocking has the following benefits:

o Improves the performance of the CPU.

o It is cost-effective.

o Allows PC games and applications to run more quickly.

6. What exactly is a chipset? What's the difference between a processor and a motherboard?

A chipset is one of the computer's processing units. It's a collection of integrated circuits that
regulate the flow of data between all the other components and the processor. It is a collection of
microchips that work together to accomplish one or more functions. All other components, including
the CPU, memory, and sockets for external connectors and drives, are connected to the
motherboard. A motherboard's chipset is a built-in feature. A processor, on the other hand, is a
major integrated circuit block that performs functions in response to instructions from a software
program. It is based on the system's logic, arithmetic, and input/output.

7. What is a heat sink, and how does it help the system?

A heat sink component is used to reduce the temperature of a gadget. It's on the microprocessor,
and if it's not working properly, the system will shut down on its own.
8. What is a jumper, and why do you require one?

An electric circuit is closed by a jumper, which is a metal bridge. A jumper is a plastic plug that is
inserted between two projecting pins. It's used to alter the board's settings.

9. What exactly is the Windows Recovery Environment (WRE)? How do you gain access to it?

Windows RE (Windows Recovery Environment) is a recovery environment. It's used to fix the most
common causes of operating system failure. The Windows Recovery Environment (Windows RE) is
centred on the Windows Pre-installation Environment (Windows PE) (Windows PE). Additional
drivers, languages, Windows PE Optional Components, as well as other Troubleshooting and
diagnostic tools, can all be simply added. Windows RE comes preinstalled in Windows 8.1, Windows
10, and Windows Server 2012 R2 installs by default.

Using either of the following steps, we may simply access the Windows RE features from the Boot
Options menu:

 Select Start, Power, Shift, and Restart, then press down the Shift key.

 Choose Start, Settings, Update and Security, Recovery from the Start menu. Now, select
Restart from the "Advanced startup" menu.

 To accomplish this, open a command prompt and type shutdown /r /o.

10. If your computer's audio isn't working or there's no sound coming from it, how would you
solve this problem?

To resolve the issue of "audio not working or no audio from your computer," we must follow the
instructions outlined below:

 Examine the connections between the cables.

 Make sure the speakers have power.

 Make sure the volume is turned up.

 Search for device drivers.

11. What does SATA stand for in full? What is the purpose of it?

Serial Advanced Technology Attachment is the full name for SATA. This is a high-speed computer bus
interface that transfers data between the central circuit board of a computer and storage devices
such as hard disc drives and optical discs. SATA was created to replace the PATA (Parallel Advanced
Technology Attachment) interface, which had been in use for a long time.

12. Assume you need to view a file on a shared disc but are unable to do so for some reason. What
would you do if you were in this situation?

I'll start by seeing if the machine that's sharing the drive is turned on. If that's the case, I'll examine
the other files which I have authority to access to determine if the problem is widespread. I'll also
double-check that I have the proper permissions to view that file. If everything is in order, but I still
can't access that file, I'll double-check that the programs are up to the task of copying that file to our
local drive. I'll also double-check that the file isn't already in use by someone else.

13. What issues could arise if you are unable to see the display?

When you can not see the display, you may encounter the following issues:

 Concerns about power.

 Problems with the heat sink.

  Problems with the CPU fan.

 Incorrect Jumper settings.

14. In the context of the network, what is a Gateway?

A gateway is indeed a hardware device that functions as a gate across networks, such as a firewall,
server, or router. It enables data or traffic to travel between networks. A gateway is a node that sits at
the network's edge and protects the rest of the network's nodes. Before entering or leaving the
network, all data must pass through the gateway node. A gateway can also convert data from the
outside network into something like a protocol or format that all internal network devices can
comprehend.

15. What are the benefits and drawbacks of employing imaging software?

The following are some of the benefits and drawbacks of utilizing imaging software:

The Benefits of Imaging Software:

 Using Imaging Software, we can exactly replicate data from one hard disc to another.

 It is used to transmit complex drive pictures to one or more computers across the network at
the same time.

 If the utility recognizes particular file system partitions, it can resize them for a variety of file
systems.

The Drawbacks of Imaging Software:

  It has a poor understanding of file systems, culminating in block-by-block copying of the
source hard disc into the image. This is why it takes so long.

 For large discs, it is slow and requires a long time to finish the operation.

 It allows for some mistake recovery or detection during the image development and
distribution process.

 It is pricey. The most advanced imaging software is both commercial and costly.

16. What is Ghost Imaging? What is it used for?

Ghost imaging is a software-driven backup technique that copies complex disc contents to another
server in the form of a compressed file or a series of files known as an image. It can also restore a
ghost image to its original state if necessary. It's frequently used while reinstalling an operating
system. Cloning is another term for ghost imaging.

The following are some of the applications of ghost imaging:

 It's utilised to make it possible to clone a system onto another or to swiftly recover a system.

 It's frequently used to quickly set up groups of Tablets, Notebooks, or Servers. It's also
utilised to move files from one computer or disc to another.

17. What is the ‘Blue Screen of Death’ and how would you fix it?

The BSoD (Blue Screen of Death, Black screen in Windows 11) is usually caused by incorrectly
installed software, hardware, or settings; thus, it can easily be fixed. However, in certain
circumstances, the BSoD arises due to a corrupt operating system or hardware inside the computer,
requiring you to reinstall your operating system or bring your computer to a tech department for
repair.

Here are some troubleshooting tips for BSoD:

 Uninstall incompatible software.

  Run a virus scan.

 Run a memory checker.

 Check for hard drive errors.

 Remove non-essential peripherals.

 Replace defective or incompatible expansion cards.

 Run SetupDiag after a failed Windows update.

 Try running the Deployment Image Servicing and Management (DISM) service (fixing the
‘critical process died’ error).

 Cleaning setup files.

18. How well do you understand disc partitioning? What is the maximum number of partitions a
hard drive can have?

A disc partition is a storage partition that separates the hard drive into tiny storage areas. It is used to
efficiently and effectively arrange the data. Users should keep their apps and operating system data
on one partition while their data is on another. It's vital because if you have a problem with
Windows, you can quickly format the partition and reinstall the OS without affecting the data
partition. We can partition the hard disc into up to four primary partitions, with three primary
partitions and one extended partition. We can build a larger number of logical partitions in the
expanded partition.

19. What do the various lights on the modem mean?

The power lights on the modem indicate whether the power is on or off. The next light is the link
light, which indicates whether the modem is receiving broadband from the ISP. Data light is used to
check if the internet is operating. The connectivity indicator indicates whether the modem is
connected to the computer.

20. What exactly do you mean by BOOT.INI? What are the many sections inside it?

The boot choices for Microsoft Windows NT, 2000, and XP are included in the BOOT.INI file, which is
a Microsoft initialization file. It is always found in the root directory of the primary hard disc, i.e, the
C drive.

BOOT.INI is divided into two sections:

 The boot loader section, including option settings, pertains to all system boot entries, such as
default, timeout, and so on.

 The section about operating systems is as follows: It has one or more boot entries for each
bootable program or operating system installed on the computer.

Technical Support Interview Questions for Experienced

21. Is it possible to change the BOOT.INI file manually?

Yes, it is possible. However, before manually altering the BOOT.INI, make a backup in case something
goes wrong. Go over to the control panel and from there to the System option to edit the file. In the
properties window, select the advanced tab.
There is a startup and recovery option there; go to its Settings. To edit BOOT.INI, select the edit
option. Remove the 3GB switch and replace it with a PAE switch on servers with more than 4GB of
installed physical memory for launching the file. The file should be saved and then closed. Quit the
Control Panel by clicking OK twice.

22. If you get a message that says "invalid drive configuration" when you boot up your computer,
what do you believe is the source of this problem?

This issue could be caused by either of the following circumstances:

 The System Unit's hard-disk cable is not connected to the Controller.

 The hard disc drive has stopped working.

 There is no partitioning on the hard disc drive.

23. My printer outputs faded text, low-quality photos, and smudges. So, what should I do now?

First, double-check that the print driver's media and paper selections are correct. Then, double-
check that the paper you're printing on matches the kind you choose in the print driver. If everything
appears to be in order, try manually adjusting and setting the fuser. Adjusting the fuse should be
done with caution because it gets hot.

Print a few blank sheets of paper to remove Smudge marks. If this does not cure the problem, maybe
the issue is caused by the hardware or supplies.

24. I'm using Windows 10 and I'm getting a blank screen with the cursor visible. This occurs every
time I log in and every time I update. So, what can I do now?

If the issue persists before logging in, try the instructions below:

 To access the project menu, hold down the Windows key and press P. It's natural, however,
that you won't be able to see anything.

 Press Enter after pressing the up and down arrows several times.

 You should be able to see your screen if it works; if not, retry this step a few more times.

 If you're logging in with a password-protected account, press CTRL or space to input the
password and push enter. You may need to go through a couple of trials before you finish.

If the above method does not work, follow the steps below to uninstall the graphic card driver.

 Press alt+ctrl+del to open the Task Manager.

 Go to the file folder and then start a new task.

 Enter the command devmgmt.msc.

 Go to safe mode if you can't open the task manager.

 Hold down the Windows key and also the X key, then select Device Manager.

 Locate the graphic card, right-click it, and select Delete/Disable Driver Software from the
menu.
  The dark screen should disappear after restarting your computer.

There are a few more steps you can take. In the device manager, you can turn off the onboard
graphics. You can deactivate the dual monitor plus CPU Graphics Multi-Monitor in the BIOS. You
could also try updating your BIOS or uninstalling the programs that are causing the issue. You could
instead use HDMI rather than DVI to connect your display. Numerous different procedures can assist
you in resolving the blank screen problem.

25. Your customer complains about his desktop PC running too slow. How would you attempt to fix
it?

Apart from the obvious solutions such as adding more RAM, expanding hard disc space, and
installing an SSD, the following are some other options for fixing a slow computer.

 Open task manager and look at which apps are consuming the most CPU resources. If you
can, turn off those programs or uninstall them if they're no longer useful.

 Uninstall any programs that you don't use or just use sometimes.

 Any app can store temporary files in the Temp folder. Apps should normally clean up after
themselves by deleting any temporary files they produce. They may, however, fail to do so if
they run into unforeseen setup issues or if your computer dies for some other reason while
they are executing. Click on the "Windows" folder under My Computer. Delete all files in the
"Temp" folder by opening it.

 Right-click on your hard drive in My Computer. Select the Tools to tab from the Properties
menu. Select Defragment Now or Optimise from the menu.

26. If you turn on a computer and see the error message "C:system32config File Missing Or
Corrupt," it means the boot process has stopped. What is the cause of this? How would you fix
this?

This error is known to happen in the event of the following factors:

The Windows registry has been corrupted: The Windows registry can be corrupted for a variety of
causes, including virus attacks, power outages, disc write problems, and human errors while
manually changing the registry.

Fixing “\WINDOWS\SYSTEM32\CONFIG\SYSTEM is missing or corrupt” on Windows:

Method 1: Restore corrupted registry with Easy Recovery Essentials

The built-in Automated Repair feature in Easy Recovery Essentials can naturally fix a variety of issues
like these. EasyRE is currently compatible with Windows XP, Vista, 7, and 8, and can be downloaded
and obtained on any computer system.

 Burn the bootable ISO image with extreme caution, as creating a bootable CD might be
challenging! You can also generate a bootable EasyRE recovery USB stick or disc.

 Boot up your device with the Easy Recovery Essentials CD or USB previously made.

 When EasyRE is up and running, select "Automated Repair" and click Continue.

 After EasyRE has completed scanning your computer's discs, go to the list and choose the
drive letter for your existing Windows installation, then click the Automated Repair option to
begin the repair procedure.

 Easy Recovery Essentials will start scanning the selected drive for errors. EasyRE will
automatically search the disc, partitions, bootsector, filesystem, bootloader, and registry for
errors and try to fix them. Because
  EasyRE's repair is automated, no human intervention is required.

 After the process is finished, EasyRE will report its findings. Select the Restart option to
reboot your computer and test the modifications.

 As your computer begins to load, the error "WINDOWSSYSTEM32CONFIGSYSTEM is missing

or corrupt" must be rectified.

Method 2: Reboot your device into “Last Known Good Configuration”

When a machine is restarted into the "Last Known Good Configuration" state, it uses a version of the
Windows registry that was saved from the last time it booted correctly. All registry-related boot
issues should be resolved if the last registry backup is accessible and in good form.

The following are the processes for returning a PC to its previous state:

 Start the computer again.

 Before proceeding, wait for the BIOS to complete POST (the screen with the manufacturer's
logo and/or system details).

 Continue pressing F8 until you see a range of boot options.

 From the drop-down box, choose "Last Known Good Configuration (Advanced)."

 After pressing Enter, wait for the machine to boot up.

Method 3: Check the disk file system with the CHKDSK utility

Because a malfunctioning registry is typically the origin of the problem, checking and repairing the
Windows file system with CHKDSK could be a viable alternative.

Follow these instructions to run CHKDSK from the Windows XP Recovery Console:

 In the drive, insert the Windows XP installation CD.

 Restart the computer and choose the CD drive as the first boot option.
  Press any key to boot from the CD.

 To open Repair Console, click R once the Windows Options menu displays.

 Fill in the Administrator password.

 When the Command Prompt displays, type the following command: chkdsk C: /r

 Press the Enter key.

 Unplug the CD and press the exit key.

 Press the Enter key.

 Restart your computer.

Method 4: Manually restore the registry

The defective registry can also be fixed by replacing it with a fresh copy created while Windows was
being installed on the hard drive. This step will restore the system to a state that may differ
significantly from its present state; nevertheless, user data will still be accessible. This technique
should be avoided if the system has an OEM-installed operating system because the system registry
hive upon OEM installations generates passwords and user accounts that did not even exist
previously.

To begin, create a backup of all existing registry files, which can be restored if anything goes wrong.
The current registry is then deleted and replaced with a fresh one from the C:WindowsRepair folder.
After the boot procedure is complete, you have the option of backing up all user data and reinstalling
Windows from scratch or specifically restoring the system registry to a more current version
supported by System Restore.

27. A customer complains about his missing DVD drive on Windows from the list of devices on My
Computer. What solution would you suggest?

The following are the list of methods to fix this issue:

 Drivers must be installed again: By heading to Start, Control Panel, System and Security,
System, and then Device Manager, you can replace the drivers for the CD/DVD drive. Expand
CD/DVD-ROM Drives, now right-click the device and select Uninstall from the drop-down
menu. When you restart your computer, Windows should recognise the disc and reinstall the
drivers automatically. If your hardware does not appear in Device Manager, you may have a
hardware issue, such as a defective connection or a dead hard drive. If your computer is old,
this is a good alternative to consider.

 Examine the BIOS settings: If you were recently in the BIOS, double-check that the drive
wasn't accidentally disabled. This is extremely uncommon, although it can happen in rare
circumstances. This is particularly true if you entrusted your computer to others for repairs
or other services. Make sure the CD/DVD ROM drive is at least listed as an option on the
Boot options page.

 Upper/ Lower Filters Problem: If your Windows XP or Windows Vista system is unable to
identify the CD/DVD drive, you may be experiencing a common issue that will not appear on
any computer that has received the most recent Windows updates. To fix the problem with
Windows XP and Vista, you must update two registry entries. You have the option of
 downloading the repair from Microsoft or doing it manually. You have to delete the upper
filters and the lower filters and restart your device.

 Run the Troubleshooter for Hardware and Devices: If you're having trouble with Windows 7,
try running the Hardware and Devices Troubleshooter. This will instantly diagnose the issue
and attempt to fix it. This will most likely only work if the CD/DVD drive is visible in the BIOS
and Device Manager, but not elsewhere in Windows. You have a hardware or connection
issue if you don't see it in those two areas. By heading to Start, Control Panel, and then
typing troubleshooter into the search box, you can start the troubleshooter. Select
Troubleshooting from the drop-down menu. Finally, click Configure a device under Hardware
and Sound. When you click Next, Windows will automatically detect and attempt to resolve
any issues.

 Registry edit: If none of the above methods works, you might attempt editing a registry key
that has been removed or corrupted.

 Drive letter: You should also double-check that the drive does have a drive letter assigned to
this and that the letter hasn't already been occupied by another device. To see whether the
drive letter is leading the drive to show up now, read my earlier post on how to alter drive
letters in Windows.

 System Restore: If you're still having problems and your drive was showing up before but is
now missing, you can try doing a system restore to a time since it was working properly. A
new software package can sometimes corrupt your system, causing it to stop recognising
your CD/DVD drive.

28. Your customer complains about the USB not recognized issue. How would you fix it?
Here are some of the most effective alternatives for you to consider:

 Restart: A simple reboot will sometimes fix an unrecognised USB device. Restart your
computer after plugging out your USB device and waiting a few minutes. Connect your USB
device once more.

 Attempt to use a different computer: Attempt to connect your USB device to a different
device. If it doesn't function on the second PC, maybe your gadget is to blame. Perhaps you'll
need to have it repaired or purchase a new one.

 Remove any other USB devices: Too many USB devices within the same machine may cause a
conflict, causing certain devices to cease working. You should disconnect all other USB
devices and test the device you wish to use.

 Change the USB Root Hub's Power Management option.

o Press the Windows symbol key and R simultaneously on your keyboard. Press Enter
after typing devmgmt.msc.

o Expand Universal Serial Bus controllers by clicking the down arrow. Right-click the
USB Root Hub and choose Properties from the drop-down menu.

o Uncheck the Allow the computer to turn off this device to save the power box on the
Power Management tab. Click the OK button.
If you have multiple USB Root Hubs, you will need to repeat this procedure. After each performance,
keep in mind to click OK. After you've made your changes, plug your USB device back in to test if your
computer recognises it. If your USB device still doesn’t switch on after that, click the Allow the
computer to turn off this device to preserve the power box.

 The USB port driver should be updated: If the preceding approaches fail to resolve your
issue, you're probably using the incorrect USB driver. You can upgrade your USB port driver in
one of two ways: manually or automatically.

o Manual driver update – One can manually update your USB port driver by visiting
your PC's manufacturer's website and searching for the most up-to-date correct
driver. Make sure you select the only driver that works with your Windows version.
 o Automatic driver update - If you don't have the time, patience, or computer skills to
manually update your drivers, Driver Easy can do it for you. Driver Easy will
automatically detect your system and locate the appropriate drivers. You don't have
to know what operating system your computer uses, you don't have to worry about
downloading and installing the wrong driver, and you don't have to bother about
making a mistake when installing:

 Get Driver Easy and install it.

 Launch Driver Easy and select Scan Now. After that, Driver Easy will check
your computer for any problematic drivers.

 To automatically download and install the proper version of any flagged

drivers, click the Update button next to that driver, or click Update All to
instantly download and install the proper version of all missing or out-of-
date drivers on your system.

 Make a power supply adjustment.

o Control Panel > Hardware and Sound > Power Options is the approach to take.

o Click on Choose what the power button does.

o Change any settings that are presently unavailable by clicking Change.

o Uncheck the box for Turn on fast startup and then click Save changes.

o Restart your device and connect to the USB device to test whether it works.

If your USB device still doesn't work after this adjustment, return to the previous configuration and
proceed to the next step.

 Modify the USB selective suspend settings as necessary.

o Select Power Options from the Control Panel.

o Change the plan's settings by clicking Change plan settings.

o Click Advanced power parameters can be changed.

o USB settings and USB selective suspend settings should be expanded.

o Both the On battery and Plugged settings should be disabled.]

o Apply and then OK.

29. What would you do if your machine was constantly booting into Safe Mode? There are no
warnings or errors.

After you've figured out your previous issues and rectified them, your computer should start up
normally. It is possible, though, that your computer will become locked in Safe Mode. If your
computer keeps rebooting in this manner and you want to exit Safe Mode, you'll need to make
adjustments to get it back to normal.

To begin, double-check the System Configuration tool. You can also perform the following actions:

 Open the Command Prompt by pressing Windows + R.

  To open the menu, type "msconfig" and press Enter.

 Select the "Boot" tab from the drop-down menu.

 If the "Safe boot" box is checked, uncheck it.

 Turn on your PC.

If the box isn't checked, you'll have to go back to the original menu. Though you're using Windows 7
or earlier, hit the F8 key as if you're attempting to enter Safe Mode. Once the Advanced Boot Options
menu appears, select the "Start Windows Normally" option with your arrow keys.

In Windows 8 and 10, go to the Shutdown option and do the aforementioned:

 While clicking "Restart," hold down the Shift key and select the Troubleshoot page.

 Select Advanced Options and afterwards Startup Settings from the drop-down menu.

 Start your computer again.

Although Windows will not start normally, it will display the Startup Settings page, where you can
select the "back to your operating system" option. From there, your operating system will load
normally.

30. After you install Norton device security for Windows, you are not able to connect to the
Internet again. How will you fix it?

An issue with internet access can occur for a variety of reasons. It could be due to a temporary issue
with your service provider or a firewall-related issue with your machine. We need to figure out
what's causing this issue before we can repair it.

TURN OFF YOUR FIREWALL TEMPORARILY AND INSPECT THE CONNECTION.

 Open the Norton Device Security app on your computer.

 If you get the My Norton window, click Open next to Device Security.

 Select Settings options.

  Click Firewall in the Settings window.

 Click the slider next to Smart Firewall on the General Settings page to turn it off.

 Click Apply, then Permanently from the drop-down selection in the Protection Alert dialogue
box.

 Click the OK button.

 Access the internet to see if you can connect to the Internet.

 Turn on Smart Firewall after repeating steps 1–4.

 Before proceeding, make certain that Smart Firewall is turned on.

Select one of the following options based on whether you can access the websites after turning off
the firewall:

 Only after I disable the firewall can I visit the websites. If you can access the Internet after
disabling the firewall, the firewall rules must be reset.

o Activate Norton.

o If you get the My Norton window, click Open next to Device Security.

o Select Settings from the drop-down menu.

o Click Firewall in the Settings window.

o Click Reset next to Firewall Reset on the General Settings tab.

o Click Yes in the confirmation window.

o After that, click Apply and then Close.

 Even after disabling the firewall, I am unable to visit the Norton website. Uninstall and
reinstall your Norton software if you still can't access the Internet after disabling the firewall.

31. In Windows 10, network computers are not visible in Explorer. How would you go about
resolving this?

Because the problem of not seeing all network machines in Windows 10 can occur for several
reasons, I'll go over all of the possible solutions in this context.

Method 1: Configure the most recent version of Windows 10.

In Windows 10 versions 1709, 1803 & 1809, the issue "Network does not show machines" occurs.
The issue has been resolved in the most recent Windows 10 versions. So, before trying the
procedures below, upgrade your system to the most recent version of Windows 10 (1909).

Method 2: Using the IP Address to directly access the shares.

The next step is to type "\\" and the static IP address of the computer hosting the shared folder in
the explorer's address bar to resolve the issue(s). After you've accessed the shares, right-click on the
shared folder and select Map a Network Drive to make it easier to access the folders at any time.

Method 3: Make the necessary changes to the Network Discovery settings.

Modifying the network discovery settings and the "Function Discovery" services as below is the next
step in viewing the other machines in your network:

 STEP 1: ENABLE NETWORK DISCOVERY.

 STEP 2: AUTOMATICALLY RUN THE REQUIRED SERVICES.

 Set the 'Startup type' of the following four services in the Windows Services panel as follows:

Function Discovery Provider Host (fdPHost) -> Automatic

Function Discovery Resource Publication (FDResPub) -> Automatic Delayed Start
SSDP Discovery > Manual -> Manual
UPnP Device Host > Manual -> Manual
Method 4: Restart the Service of Function Discovery Resource Publication (FDResPub).

 Restarting the FDResPub service is another way to fix the "Windows 10 not seeing network
computers" problem. To do so, right-click on the Function Discovery Resource Publication
service and select Restart from the menu that appears.

Method 5: Remove the Function Discovery Resource Publication service's trigger.

 Type the following command in Command Prompt as Administrator: sc triggerinfo FDResPub

delete

 Check to see whether you can see the network computers after restarting your computer.

Note: Type the following command to restore the removed trigger: sc triggerinfo FDResPub
start/strcustom/fbcfac3f-8460-419f-8e48-1f0b49cdb85e/PROFILE_CHANGED_TO_PRIVATE

Method 6: Enable support for SMB 1.0/CIFS file sharing.

 If you still can't find the other computers on your network after using the aforementioned
techniques, go ahead and enable the 'SMB 1.0/CIFS File Sharing Support' function.

Note: Because SMB v1 isn't secure, Microsoft suggests mapping network drives rather than enabling
it.

Method 7: In Windows 10 Pro, enable Remote Desktop.

This method is only applicable to Windows 10 Professional Editions.

 In Windows Explorer, right-click on the This PC icon and choose Properties.

 On the left, select Remote Settings.

Note: In the most recent Windows 10 versions, select Remote Desktop from the left pane and then
turn on the Remote Desktop switch on the right. Finally, press the Confirm button.

 Choose Allow remote connections to this computer on the Remote tab, then Apply & OK.

 Restart your computer.

Frequently Asked Questions

32. What skills are needed for technical support?

Technical support engineers are often required to have at least an associate's degree in computer
science or a related subject. There are various abilities required to be a good technical support
engineer. One crucial feature is solid communication skills, which allow the tech support engineer to
engage with clients in normal, layman language while remaining coherent and comprehensible, as
well as being kind and patient. They should be efficient, problem-solving experts, and naturally
creative. Because the job has no set hours, the tech support engineer must be flexible with their
work schedules because a problem with a client's device might occur at any moment. They must
have managerial and organisational abilities to accomplish projects properly. They must have not
only good technical skills, but also be conversant with a variety of hardware, software applications,
and operating systems.

33. How to prepare for a technical support interview?

A technical support job combines computer knowledge, know-how, and customer service skills into
one position. Its goal is to assist consumers with computer-related concerns.

Some employers prefer candidates with a formal degree, such as a bachelor's or equivalent, while
others seek candidates with a basic understanding of computers and the capacity to learn on the job.
If you're interviewing for a technical support position, you may expect to be asked a variety of
troubleshooting questions. There will be hardware and software-related questions. You'll be asked
how you'll figure out what's wrong and how you'll fix it. The interviewers will be searching for good
interpersonal and communication skills in addition to a thorough understanding of computers. The
questions and best possible answers to the most often requested technical support interview
questions are listed above.

34. What made you get into technical support?

This question can assist the interviewer in gaining a better grasp of the applicant's motivations. What
the interviewer is looking for in a response:

 The candidate is enthusiastic about providing technical support.

 The candidate comes out as authentic and honest.

 The candidate is aware of the larger goal of technical support.

An example of a response:

"I chose to work in technical support because I've always been fascinated by technology and enjoy
interacting with people. I want to put my technical expertise to work directly in solving problems for
clients. I want to be the person who makes people's lives easier and more fun when they have a
problem."

Additional Interview Resources