MU00 12,

Unit-1,Self Assessment Questions

1.

is a process that develops and maintains employee relations.

2. Team briefings, performance appraisals and employee surveys are different means of improving
3.

and

are increasingly being used to resolve conflicts.

4. The
model reinforced by the findings of different surveys suggests that ERM practices
affect the attitudes of the employees towards the organization.
5.

systems help employees to share their knowledge.

6.

systems facilitate creation and approval of project estimates.

7.

charts help in scheduling projects.

8.

refers to the manner in which mangers handle grievances and disputes.

9. Employee engagement can only be obtained if the senior management

a wide range of business and organisational issues.
10. Mike Johnson describes employee engagement as a combination of
11. Successful organisations have an effective
their growth and leadership.

frequently on
and

strategy in order to maintain

module empowers the employees to manage their own personal data.

12.

Answers to Self Assessment Questions

1. Employee Relations Management
2. Communication
3. Mediation, counseling
4. Psychological contract
5. Knowledge management
6. Project management
7. Gantt
8. Conflict management
9. Communicate
10. Commitment and organizational citizenship
11. Employee retention
12. Employee self-service

Unit-3,Self Assessment Questions

1. The three attitudes which characterise the commitment of an employee to
_,
,
.

the

organisation

are

the employee commits to the organisation owing to feelings of obligation.

leadership will disengage the employees.

2. When there is
3. Absence of

4. An
can be defined as a social arrangement which pursues collective goals, controls its
performance and has a clear boundary separating it from its environment.
5. The

variable determines the nature and the direction of the business.

variable sets the direction of the organisation and motivates employees to go in that direction.

6. The

describes the psychology, attitudes, experiences,beliefs and values of an organisation.

7.
8.

define the processes and the rules which monitor the organisational activities.

9. Organisations with

culture have very less cross-department communication and interaction.

10. Robert. A. Cooke classifies organisational culture into

, and

cultures
11.
individuals.

conflict

12.

arises

due

to

differences

in

the perceptions and personality of

type of inter-group conflict occurs when there is competition between different

hierarchical levels.

13.

In
method of conflict resolution, the parties involved in the conflict are brought face to
face and a solution is arrived by having frank discussions.

Answers to Self Assessment Questions

1. Affective

commitment,

continuance

commitment,

normative commitment

2. Normative commitment
3. Inspirational
4. Organisation
5. Strategy
6. Leadership
7. Organisational culture
8. Control systems
9. Multi-directional
10. Constructive, passive-defensive, aggressive-defensive
11. Personal
12. Vertical strain
13. Confrontation

Unit-4, Self Assessment Questions

1.
do their jobs.

is

the intensity of

vigour,

commitment,

and resourcefulness with which employees

2. In
management style power radiates downwards from the top and the workforce is not
consulted or involved in any decision making.
3. Herzberg called the factors causing satisfaction as
those causing dissatisfaction as
factors.
4.
is defined as the process of social influence in which one person can enlist the
aid and support of others in the accomplishment of a common task.
5. Managers using the

6. In
7.

manipulate their subordinates. style of leadership exploit and

style of leadership, the leader gives maximum freedom to his subordinates.

communications follow certain rules and guidelines.

8. In
form of communication the subordinates are not given an opportunity to communicate
their opinions to their superiors.
form of communication, people communicate their attitudes without using words.
10.
is a mental process which results in the selection of an option from many alternatives.
11. In
kind of decision making the managers pass on the responsibility of making decisions
to their subordinates.
12.
model of decision making is a quantitative technique which ranks different options based on
certain criteria.
13. According to Dahl,
another [Link] the control a person has over
14.
is a special form of power and the legal right bestowed to a person to make decisions
and to direct others.
9. In

15. In
individual.

form of authority, the authority arises due to the personality and inherent qualities of an

Answers to Self Assessment Questions

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.

Employee motivation
Exploitative authoritative
Motivators, Hygiene
Leadership
Opportunistic
Laissez-faire
Formal
One-way
Non-verbal
Decision making
Delegative
Decision Matrix
Power
Authority
Charismatic

Unit-5,Self Assessment Questions

merges the functions of Human Resource Management with information technology.

1.
2.

on the Internet are increasingly being used for employee recruitment.

3.

, self-billing and self-notification are features which save time.

4. The
.

four

5.

main

functions

of

HR

department

are

_,

and

[Link] very important because they help in motivating

6. HRIS makes work processes more effective, adds

organisation more competitive.
8. Customised

reports

are

created

and

saved

_value to the organisation and makes the

in

HRIS

using

9. The
helps set goals for the employees, evaluate employee performance, improve
employee performance, and promote employees to the right position.
10.

logins ensure authorised access.

11. The

[Link] HRIS includes templates of letters and

12.
refers to the
compensation package with them.

process

of

attracting

candidates, interviewing them, and negotiating a

13.
is a process which helps organisations to identify and eliminate barriers in their employment
policies and procedures.
14.

results are used to make administrative decisionslike promotions, salary increments and so on.

15.
module analyses information like time spent on a job, start date, end date, total time taken
and reason, and leave details.
16.
organisation.

is

determined

by

examining

jobs

and determining their relative worth to the

Answers to Self Assessment Questions

1. Human Resource Information System (HRIS)
2. Job sites
3. Batch processing
4. payroll, time and labour management, employee benefits, HR
management.
5. Employee benefits
6. strategic
7. career management, talent management
8. report generator
9. performance management system

10. Password protected

11. Document Library
12. Staffing
13. Employment Equity
14. Performance appraisal
15. Time and attendance
16. Employee compensation
Unit-6,Self Assessment Questions
1.

is the force that prompts an individual or groups to

observe rules, regulations, and procedures that are deemed necessary to the attainment of an
objective.
2. In
, stronger penalties are imposed for repeat offences.
3. Organisational Discipline promotes co-operation and unity. State true or false.
4.

aims to correct employees who have violated some organisational rules or procedures.
5. Organisational discipline tries to regulate employee behaviour through
and
.
6.
emphasises punishment.

7.
8.
9.
10.
11.

occurs when an employee does not report to work due to time off, illness or any other reason.
are enforced in organisations to project a professional appearance or for safety reasons.
results when a work is not completed on time, or a sub-standard work is
done or the work is not done as per requirements.
Refusing to perform a legitimate task that has been assigned to the employee is classified as
.
Classify the following as major or minor offences.
a. Sabotage of company equipment.
b. Failure to be present when required
c. Theft, fraud, dishonest or breach of contract

12.
is a step-by-step process which an organization follows while dealing with indiscipline of
any kind.
13. The four characteristics of an effective discipline procedure according to the Red Hot Stove rule are
,
,
, and
.
14. Organisations that have
disciplinary rules are more justified in enforcing
discipline than organisations that only have informal and unwritten rules.
15. When the employee feels that there has not been a fair hearing, the employee is given a chance
to make an
.
Answers to Self Assessment Questions
1. Discipline
2. progressive discipline
3. True
4. Corrective Discipline
5. rewards, punishment
6. Negative discipline
7. Absenteeism
8. Dress codes
9. Defective performance
10. insubordination
11. (a) major (b) minor (c) major
12. Disciplinary procedure
13. Immediacy, Forewarning, Consistency, Impartiality
14. formalised written
15. appeal

Unit-7,Self Assessment Questions

1. A

is any alleged violation of the employment contract.

2.

may be defined as a complaint or resentment against any

unjust or unfair act.
3. One of the reasons for employee grievances is employers treating employees equally, showing no
partiality or discrimination. State true or false.
4. Grievance procedures can be categorised are

grievance [Link] and

5. An aggrieved employee first directly approaches the head of the organisation to resolve
issues. State true or false.
6. The informal method of resolving grievances is time consuming and complex. State true or false.
7. Formal grievance redressal procedure consists of three formal stages for redressing employee issues. State true
or false.
8. The primary role of trade union is to

members.

9. Collective bargaining is done when a single employee has unresolved issues. State true or false.
10. In stage III of formal grievance redressal, the recommendations of the
are considered unanimous and binding on the employee.
11. The five Ws in grievance interview are

and

.,

12. The solution to good grievance management is a correct investigation and that procedure should
begin with interviewing the aggrieved employee. State true or false.
13. The grievance handling procedure should be complex and [Link] true or false.
14. The three methods of conflict resolution are

_,

15. The mediator suggests a resolution called the

_and

.
.

16. The solution offered by the arbitrator cannot be imposed on the conflicting parties. State true or
false.
17. Compromise involves voluntarily negotiation of the disputing parties.
State true or false.
Answers to Self Assessment Questions
1. Grievance
2. Grievance
3. False
4. Formal/Informal
5. False
6. False
7. True
8. protect
9. False
10. Unit Grievance Redressal Committee
11. Who, When, What ,Where, Why
12. True
13. False
14. Mediation, Arbitration and Compromise
15. mediators proposal
16. False
17. True
Unit-8,Self Assessment Questions
1.
includes

refers to the processes and systems

trade unions, employer associations, labour

by which employment is managed and

legislations, collective negotiations, and

agreements.
2. Industrial Relations can be traced back to the
3. Nowadays,

_.

has overtaken Industrial Relations.

4. The main objective of an Industrial Relations System is to maintain

employers and the employees.
5.

between the

promote and protect employee interests.

6.
refers to the negotiations concerning pay and conditions of employment between
trade unions and either an employer or an employers association.
7.
associations
8.

and

collective bargaining involves negotiations among union

government agencies.

confederations,

employers

in management decisions meets the psychological needs of the workers and

bridges the gap between management and the workers.

9.
retrenchments.

arise due to issues relating to wages, bonus, allowances, leave without pay, and
perspective views the organisation as anintegrated and a harmonious system.

10.

The

11.

The
perspective views the organisation as a collection of different powerful sub-groups
each having its own loyalties, goals and objectives.

12.

The

perspective focuses on the fundamental differences between capital and labour.

Answers to Self Assessment Questions

1. Industrial Relations
2. Industrial revolution
3. Human Resource Management
4. Harmonious relations
5. Trade unions
6. Collective bargaining
7. National level
8. Workers participation
9. Economic disputes
10. Unitary
11. Pluralistic
12. Marxist
Unit-9,Self Assessment Questions
1.
may endorse legislation favourable to the interests of their members or workers
2. In_
_actions trade unions enforce strikes or resistance to lockouts to attain specific
goals.
3. Trade unions represent labourers when they have_
at work
4. One of the objectives of a trade union is to protect the interests of employers by taking active
participation in the management. State true or false
5. The expansion of INTUC is
.
6. Employees feel that
7. Employees have very little_
8.
9.

fulfil their needs for a proper balance of employer-employee relations

authority compared to that of the employer.

ensures sufficient wages and better treatment from employers

encourages welfare measures to improve the self-esteem of workers.

10. In
_and
most unions start training courses for their members on employment rights, health
and safety and other issues
11.
protect labourers against victimisation and injustice
12. A
is a type of trade union that represents workers from all industries.
13.
refers to a salaried person, who either works as an educated worker who performs semiprofessional office.

14. The Trade Union Act was formed in

15. The
labourers.

was enacted to regulate the working hours and other issues of the Indian textile

16. One of the disadvantages of trade unions is that they ignore

Answers to Self Assessment Questions

1. Trade Unions
2. industrial
3. crises
4. True
5. Indian National Trade Union Congress
6. Unions
7. Bargaining
8. Trade unions
9. Fraternal functions
10. education and training
11. Militant Functions
12. general union
13. White collar workers
14. 1926
15. Indian Factory Act
16. non-members
Unit-10,Self Assessment Questions
1. Expand CBA.
2. The process of negotiating a union contract may take long duration of time. State true or false.
3. Collective bargaining ensures healthy industrial relations. State true or false.
4.
ensures that preventive and corrective measures are taken that facilitates improved
working conditions in the organisation.
5. Issues discussed in collective bargaining include wages, hours,
and
of the employees.
6.
7.
8.
9.
10.

activity defines extra payment for risky working conditions and payment for working on holidays.
What is the function of signalling phase in the process of Negotiation.
activity defines that all the elements that are crucial for the settlement between
both the parties of the organisation are available.
It is not necessary to negotiate rationally and reasonably to win over the process of negotiation.
State true or false.
The function of Signal process is
.

11. The psychological barriers that affect the settlement process have to be set aside if successful negotiations are
to occur. State true or false.
12. The word negotiation is derived form a Latin word
.
13. Partnership Approach is also called as
.
14. The Traditional approach is also termed as
.
Answers to Self Assessment Questions
1. Collective Bargaining Agreement
2. True
3. True
4. Occupational Safety and Health
5. Working conditions, job security
6. Wages and remuneration:

7.
8.
9.
10.
11.
12.
13.
14.

Indicate your readiness to work together

Packaging
False
Indicate your readiness to work together
True
Negotiatus
Interest-based bargaining
Win-lose policy.

Unit-11,Self Assessment Questions

1. The first laws regulating the conditions of miners and factory workers in India were introduced by the
2. The
legislations.

Act of 1935 empowered provincial governments to have their own labour

3. The
Act of 1948 ensures the setting and revision of minimum rates of wages for certain
scheduled industries involving hard labour.
4. The
Act regulates the working conditions and terms of employment of
workers employed in shops, commercial establishments, theatres, restaurants and so on.
5. The
act compels employers in industrial establishments to define accurately the
conditions of employment under them and to also to familiarise their employees with the said conditions.
6. The
Act compels
vacancies in their establishments.
7. The

employers

to

notify

the Employment Exchanges about all

Act regulates labour employed in factories in India.

8. The
aims to provide practical training to technically qualified persons in different trades so
as to promote skilled manpower.
9. The
[Link] aims to ensure the welfare of the contract
10. The
Act of 1926 recognises the rights of workers to form trade unions and to resort to
strikes to enforce their demands.
11. The main activity trade unions involve in is
.
12. The main aim of the
Act is to settle disputes and maintain peace in the industrial
sector.
13. The
Act provides for the full and healthy maintenance of women and their children
for certain period before and after child-birth.
14. A
is a retirement benefit payable to a worker.
15. According to the Employee Provident Fund Act of 1952, the employee contributes
of the wages
to the provident fund and the employer contributes an equal amount.
Answers to Self Assessment Questions
1. British
2. Government of India
3. Minimum Wages
4. Shops and Commercial Establishment
5. Industrial Employment (Standing Orders) Act of 1946
6. Employment Exchanges
7. Factories
8. Apprentice Act of 1961
9. Contract Labour
10. Trade Union
11. collective bargaining
12. Industrial Disputes

13. Maternity Benefits

14. gratuity
15. 12%
Unit-12,Self Assessment Questions
1. Many organisations have found that the systematic implementation of employee participation and
empowerment schemes has helped in improving
_.
2. Autonomy and involvement in organisational activities contribute to
decrease turnover.
3. Organisations want employees to

and thus

their goals with that of the company.

4. Employee participation is the method in which the workers take part in the
5. Employee participation is essential for

processes.

of employees in an organisation.

6. Employee participation is also known as employee

7. Gaining employee involvement and participation is a time consuming process and requires a lot of
support from the
_.
8. Employee participation implies that management advocates employee involvement
improvement
of
various
.
9.

in

and

is essential for building employee participation.

10. Employee participation satisfies many of the

their morale.

needs of the employee and thus increases

11. The legal provisions and gazette notifications of the Indian government enable
workers by the representatives of the workers.
12.

execution

participation of

The Indian government has made it mandatory for nationalised banks to have
representing both workers and officers.

13. The Indian Constitution was amended in 1976 and Section 43A was
inserted in the
management.
14.

Employers prefer to have employee participation at the

level.

15. Empowerment is defined as the process of enabling or authorising an individual to think, behave,
take action, and control work and make decisions in
ways.
16. Empowerment happens when workers are sufficiently trained and provided with appropriate
and excellent
.
17.

Empowerment implies managers and workers working

identify opportunities.

18.

One of the simple methods to start employee empowerment in an organisation is to set up a

box.

19.

to set up clear objectives and

is one of the significant signs of employee empowerment.

12.10 Answers
Answers for Self Assessment Questions
1. productivity
2. job satisfaction
3. align
4. decision making
5. empowerment
6. involvement
7. top management
8. business processes
9. effective communication
10. psychological

11. indirect
12. employee directors
13. directive Principles
14. floor
15. autonomous
16. information, tools
17. collectively
18. suggestion
19. employee interaction
Unit-13, Self Assessment Questions
Fill in the blanks
1. An
system consists of an organisations integrated
policies, processes and practices for rewarding its employees.
2. The combination of financial rewards, employee benefits and non- financial compensation
the total Employee reward system.
3. During the hectic times of the year, serving drinks and refreshments to
colleagues helps to build a
_.
4. Giving out
money that can be redeemed for gifts and other goodies may not be strictly free.
State whether the following is True or False
5. Reward systems are actually more than just bonus plans and stock options.
6. An organisation may or may not fulfil the reward promises.
7. Organisations should avoid giving out money or bonuses as rewards.
8. Variable pay can take many forms like bonus programs, stock options, and one-time awards for
significant accomplishments.
9. The idea behind profit-sharing is to reward employees for their works
and contributions to a company's achieved loss.
10. Stock options habitually reward employees for sticking around, serving as a long-term motivator.
11. An entrepreneur should only opt to reward individual contributors.
Fill in the blanks
12. Recognition must be done in a
13. Recognition can take a
14. Employee recognition is a

fashion and on a
basis.
of forms.
tool that strengthens and rewards the most important

outcomes people create for your business.

programs retain a different
15. Encompassing
programs are often combined with
purpose altogether.
16. Employee recognition has to be done for
interested in motivating staffs
while keeping costs low.
Answers to Self Assessment Questions
1. Employee Reward.
2. Comprises.
3. Comfortable environment.
4. Monopoly.
5. True.
6. False.
7. True.
8. True.
9. False.
10. True.

11.
12.
13.
14.
15.
16.

False.
Timely, Frequent.
Variety.
Communication.
Employee recognition, Reward
Small business owners

Self Assessment Questions

1. The amount of free trade agreements incorporating the free movement of capital that facilitates
cross-border investment of all kinds has increased with
_.
2. Internationalisation is an international distribution of

3. Lines of communication are usually multi-directional in an ethnocentric approach. State true or false.
4. In polycentric approach, the subsidiary is governed by a
governing business unit.

staff and considered as a self-

5. In case of regiocentric, the managers are appointed from the

_.

6. Employer-employee relations become even more difficult with an internationalised organisation

as the culture differs across the globe, the legal systems change, and the languages used are different.
State true or false.
7. Employers must consider the
8. FOH works for the benefit of

details of employees across national borders.

.while transferring the

9. The overseas branch and the home company have to establish a mentoring programme for
employees to avoid possible pitfalls. State true false.
10. Courts do not follow the assumption that the legislation applies only to conduct that occurred within the
country. State true or false.
11.

is a profit sharing system.

12. Expatriate Insurance Service is an international health insurance for expatriates of all nationalities
and working only in India. State true or false.
13.

work towards accomplishing goals like increased wages and better working condition
for employees

14. To redress grievance, an

problems.

employee can always approach higher officials to solve

15. Expand HRIS.

16. The management of international employees have to consider the
when empowering and motivating employees.

culture and morals

17. An International HR has to select a manager from

,
or a
country.
18. An international HR manager works towards preparing employees for overseas assignments. State true
or false
19. The efficiency and productivity of employees can be increased by providing
, good
leadership and work environment, and
.
Answers to Self Assessment Questions
1. Internationalisation

8. International employees

2. labour
3. False

9. True
10. False

4. home-country
5. host-country

11. Multinational risk pooling

12. False
13. Trade unions

6. True
7. International Privacy laws

14. aggrieved

15. Human Resource Information System

16. local

17. Home, host or a third country

18. True
19. proper training , lucrative incentives

Unit-15,Self Assessment Questions

1.
is the desire to achieve professional advancement by any possible means, usually at the
expense of their own integrity.
2. With
based activity, an employee can influence any person, whom they wish to impress.
3. Stress is described as the impact caused by the pressure.(True/False)
4.

focuses on the human resource management to remove

certain health related problems.
5.
intend to increase productivity and help to resolve any personal issues.
6. The concept of

differs based on the people's cultural values.

7. Name the three specific forms of justice.

8.
Organisational Liability Systems do not compel organisations to implement level of
organisational enforcement and production.
9. Contract labour is an appropriate name given to the employee working on contract basis.(True/False)
10. Companies cover the
agency's administrative costs.
11.
is a skill that allows the manager to build good relationship with the overall staff.
12. Conflict Management is a skill that helps in resolving
issues
more efficiently a. employee relation b. conflict c. manager d. racial
As you are now aware of various dimensions to optimise interpersonal communications and several
components to enhance conflict management, let us now study the importance of maintaining good
employee relation in global organisation.
13. MNCs usually take either

or polycentric approach to manage employee relations.

14.
in the workforce helps to increase the capability of the organisation and its employees.
15. Business owners should motivate the right people to keep up their performance level and bring
them on board. (True/False).
16.
is the time to find out valuable employees in an organisation.

Answers to Self Assessment Questions

1. Careerism
2. Non-performance
3. True
4. Employee wellness
5. Employee Assistance Programs (EAPs)
6. Justice
7. The three specific forms of justice are:
Procedural Justice
Distributive Justice
Interactional Justice
8. Negligence-based
9. False
10. Temporary
11. Interpersonal communication
12. a) Employee relation
13. Ethnocentric
14. Diversity
15. True
16. Recession