Frequently Asked Questions
Find answers to common questions about Getly
For Buyers
Getly is a digital marketplace where you can buy and sell digital products like templates, design assets, music, courses, AI prompts, and more.
After purchasing, you can download your products from the My Library page. You have up to 5 download attempts within 24 hours.
Yes, you can request a refund within the seller's refund window (typically 30 days). Go to My Library, find the order, and click Open Dispute.
We review products for quality and safety. All files are scanned, and our moderation team reviews flagged content.
Click the Message Seller button on any product page to start a conversation directly with the seller.
Instantly. As soon as your payment is confirmed, your files are available to download from your library — there's no waiting or manual approval.
Yes. You can pay with USDT or USDC stablecoins on Ethereum, Tron, BSC, Polygon, or Solana, in addition to credit and debit cards.
For Sellers
Click Start Selling, create your store, and upload your first product. No approval needed — you can start immediately.
Getly takes a 20% commission on each sale, so you keep 80% — and 90% for your first 3 months as a new seller.
Payouts are processed on the 1st and 15th of each month via Stripe Connect or stablecoins (USDT/USDC).
Yes, you can create subscription plans for your store and offer exclusive content to subscribers.
Use our built-in PPC ads, store promotions, or share your products on social media with your unique affiliate links.
Yes, use the co-sales feature to collaborate with other creators and split revenue on shared products.
No. Listing products is completely free — the only cost is the 20% commission on each sale (10% during your first 90 days). There are no monthly or hidden fees.
Yes. You can choose to receive payouts as USDT or USDC stablecoins to your own wallet, or as fiat via Stripe Connect — so creators can get paid even in regions Stripe doesn't cover.
Getly pays sellers on the 1st and the 15th of every month, and holds each sale for about 30 days first — the length of the buyer refund window. A sale made between the 1st and the 15th of a month is paid on the 15th of the following month; a sale made after the 15th is paid on the 1st of the month after that.
Yes. Getly pays out from $10 via Stripe Connect and from $5 in USDT or USDC. Earnings below your minimum are not lost — they stay in your balance and roll into the next payout on the 1st or the 15th, until the threshold is met.
Getly pays sellers in USDT or USDC on five networks: Ethereum, Tron, BNB Smart Chain, Polygon and Solana. You choose the coin and the network in your payout settings, and the money goes straight to your own wallet address.
Payments & Billing
We accept credit/debit cards via Stripe and stablecoins (USDT/USDC) via NOWPayments.
Yes, all payments are processed securely through Stripe and NOWPayments. We never store your card details.
Yes, we accept USDT and USDC stablecoins on multiple networks including Ethereum, Tron, BSC, Polygon, and Solana.
We don't currently offer installment plans. Orders are paid in full at checkout — by card via Stripe or with USDT/USDC stablecoins.
All transactions are processed in US dollars (USD). Prices may be shown in your local currency for convenience using live exchange rates.
Not currently. We support credit/debit cards via Stripe and USDT/USDC stablecoins via NOWPayments. PayPal is not available.
Account & Security
Go to Settings and update your email address. You'll need to verify the new email before it takes effect.
Contact our support team at support@getly.store to request account deletion.
Yes, we use industry-standard encryption and security practices. See our Privacy Policy for details.
We use secure magic link authentication via email, which provides strong security without passwords.
If your account is suspended, you'll see a notice explaining the reason. Contact support@getly.store to appeal.
Open the order in your library and request a refund within the seller's refund window (30 days by default). A Getly admin reviews every request before it's approved.
Getly is a Progressive Web App — you can install it to your phone's home screen from your browser for an app-like experience. There's no separate native iOS or Android app.
Affiliate & Referral
Earn commissions by sharing product links. When someone purchases through your link, you earn a percentage of the sale.
Go to Dashboard > Affiliate and apply. Applications are typically approved within 24 hours.
Each seller sets their own commission rate, up to 50%. It's applied to the seller's 80% share of the sale, and a 90-day cookie tracks purchases after a buyer clicks your link. Every product shows its exact "you earn $X" amount.
Invite new users to Getly using your referral link. Earn rewards when they sign up and make their first purchase.
Go to Dashboard > Referrals to find your unique referral link and track your referrals.
Affiliate earnings are paid out on the 1st and 15th of each month, along with regular seller payouts.
90 days. If a buyer clicks your affiliate link and purchases within 90 days, the sale is credited to you.
You earn 15% of a referred user's first purchase, credited to your affiliate balance and withdrawable via Stripe Connect (minimum $10).
Getly Pro
Getly Pro is a subscription service for buyers that gives you unlimited (or limited, depending on your plan) downloads from our curated Pro catalog. Plans start at just a few dollars per month.
We offer three tiers: Basic (limited downloads per month), Pro (more downloads with priority support), and Unlimited (unlimited downloads with all premium features).
Each plan has a monthly download allowance that resets on your billing date. The Unlimited plan has no download cap at all. Downloads count per product, not per file — so downloading multiple files for the same product counts as one download.
Sellers can opt their products into the Pro catalog from their Dashboard → Pro Settings page. When Pro subscribers download your product, you earn a share of the subscription revenue, paid out monthly.
You can cancel your Pro subscription at any time from your Purchases page or the Pro settings. Your access continues until the end of the current billing period.
Pro settlements are processed automatically on the 1st of each month for the previous month's activity. Revenue is distributed proportionally based on download volume — the more your products are downloaded by Pro subscribers, the larger your share. Payouts are transferred via Stripe Connect. You can track your Pro earnings in Dashboard → Pro Settings.
Yes. You can subscribe to Getly Pro with USDT or USDC stablecoins as well as by card.
Getly Pro revenue is split across every seller whose products a subscriber downloaded, so one seller's share can be a few cents. A share below $5 is recorded and carried forward to the next settlement rather than sent, because transfer and network fees would cost more than the amount itself. Once your accumulated Pro balance reaches $5, the whole balance is paid on the 1st of the month.