TECNOLOGÍAS CONECTY
DIFFERENCES BETWEEN SIM CARD & eSIM
eSIM
It's the latest generation SIM. It's not physical; it's activated on your phone via a QR code.
- Compatible only with the latest generation cell phones.
- 4G and 5G for fast browsing on your favorite apps.
- Buy and activate instantly from wherever you are.
- Multiple profiles with different numbers and data plans on the same device.
- Supported by the best phone companies worldwide.
SIM CARD
It's the traditional physical card that you must insert into your mobile device.
- Compatible with most mobile devices.
- You can receive it at your home, your office, or pick it up at one of our service points.
- 4G and 5G for fast browsing on your favorite apps.
- It has greater coverage in data and call plans.
- Supported by the best phone companies worldwide.
CHECK IF YOUR DEVICE IS COMPATIBLE WITH eSIM TECHNOLOGY (This is a reference list; however, with different versions of each model, you as the user are responsible for ensuring that your phone supports this technology)
iPhone: XS, XS, Max, 15 Pro, 15 Pro Max.
Samsung; Z Flip, Z Flip 3 5G, Z Flip 4, Fold, Fold 3 5G, Fold 4, S21, S21+ 5G, S21 Ultra 5G, S22, S22+, Note Ultra 5G, Note 20.
Google Pixel: 2, 2 XL, 3, 3 XL, 3aXL, 3e, 4, 4a, 4 XL, 5, 5a, 6, 6a, 6 Pro, 7, 7 Pro
Huawei: P40, P40 Pro, Mate 40 Pro
Xiaomi: 12T Pro
Motorola: RAZR 2019 5G
Sony Xperia: 10 III lite, 10 IV, 1 IV.
Nuu Mobile: X5
Oppo: Find X3 Pro, Find X5, Find X5 Pro, Reno 5A, Reno 6 Pro 5G, A55s 5G
Sharp: Aquos Sense6s, Aquos Wish
Honor: Magic 4 Pro
If your phone isn't compatible with eSIM, don't let that stop you! Don't be without internet access during your trip. At Conecty, we have SIM cards (physical or traditional) available in over 190 destinations.
iPhone: XS, XS, Max, 15 Pro, 15 Pro Max.
Samsung; Z Flip, Z Flip 3 5G, Z Flip 4, Fold, Fold 3 5G, Fold 4, S21, S21+ 5G, S21 Ultra 5G, S22, S22+, Note Ultra 5G, Note 20.
Google Pixel: 2, 2 XL, 3, 3 XL, 3aXL, 3e, 4, 4a, 4 XL, 5, 5a, 6, 6a, 6 Pro, 7, 7 Pro
Huawei: P40, P40 Pro, Mate 40 Pro
Xiaomi: 12T Pro
Motorola: RAZR 2019 5G
Sony Xperia: 10 III lite, 10 IV, 1 IV.
Nuu Mobile: X5
Oppo: Find X3 Pro, Find X5, Find X5 Pro, Reno 5A, Reno 6 Pro 5G, A55s 5G
Sharp: Aquos Sense6s, Aquos Wish
Honor: Magic 4 Pro
If your phone isn't compatible with eSIM, don't let that stop you! Don't be without internet access during your trip. At Conecty, we have SIM cards (physical or traditional) available in over 190 destinations.
¿TU CELULAR ES COMPATIBLE CON eSIM?
Digita en tu celular *#06#
Si tu equipo es compatible aparecerá en pantalla el código EID, este es un ejemplo de como se ve:
EID
No olvides: Aunque tu celular esté en la lista, siempre revisa el EID.
VIAJAR CON CONECTY ¡ES MUY FÁCIL!
AHORRA TIEMPO, DINERO Y ESTRÉS
1. COMPRA TU SIM
Elige el plan que más se ajuste a tus necesidades de viaje
2. RECÍBELA
SIM Card: recíbela en tu hogar ¡Siéntete seguro antes de viajar!
eSim: recibirás un código QR en tu correo
3. DISFRUTA DE TU VIAJE
Disfruta los mejores lugares del mundo, siempre conectado
CONNECTY FREQUENTLY ASKED QUESTIONS
FIRST STEPS
¿Dónde estamos ubicados?
-New location:
Bogotá: El Dorado Airport through the domestic departures area.
Business hours:
Monday to Friday 7:00 am - 9:00 pm
Saturday from 7:00 am - 8:00 pm
Sundays and holidays from 8:00 am - 6:00 pm
-Offices:
Medellín: Cl. 6 Sur 43a 96 Barrio Poblado
Business hours: 9:00 am - 6:00 pm
Bogotá: El Dorado Airport through the domestic departures area.
Business hours:
Monday to Friday 7:00 am - 9:00 pm
Saturday from 7:00 am - 8:00 pm
Sundays and holidays from 8:00 am - 6:00 pm
-Offices:
Medellín: Cl. 6 Sur 43a 96 Barrio Poblado
Business hours: 9:00 am - 6:00 pm
¿Qué es y cómo funciona una eSIM?
An eSIM, also known as a virtual SIM or virtual chip, is the digital evolution of the classic SIM cards we all know. It works thanks to a microchip that comes pre-installed in your mobile phone.
Setting up your Connecty eSIM is very easy; simply scan the QR code we'll send to your email. After that, depending on your phone and its operating system, you can configure your virtual SIM by following a few steps, including selecting your eSIM for data only and choosing whether it will function as your primary line or a travel line.
If you already have your eSIM and need to know how to set it up, you can follow the instructions for eSIM for iPhone and Virtual SIM for Samsung.
Setting up your Connecty eSIM is very easy; simply scan the QR code we'll send to your email. After that, depending on your phone and its operating system, you can configure your virtual SIM by following a few steps, including selecting your eSIM for data only and choosing whether it will function as your primary line or a travel line.
If you already have your eSIM and need to know how to set it up, you can follow the instructions for eSIM for iPhone and Virtual SIM for Samsung.
¿Cómo consultar el saldo?
You can check your data usage by following this path on your device:
If you have iOS / iPhone Go to Settings / Cellular network or Mobile data *Note: When you're on the cellular network, scroll down to see which apps are using mobile data. You can also watch a video tutorial by clicking here.
If you have Android Go to Settings > Connections > Data Usage
*Note: When you're in Data Usage, go to Mobile Data Usage to see which apps are using mobile data. You can also view the step-by-step video by clicking here.
Important: For this query to be valid, you must reset your data usage or statistics to the day you leave your home country. Also, remember to disable automatic syncing for the various apps on your device to avoid unintentional data charges.
If you have iOS / iPhone Go to Settings / Cellular network or Mobile data *Note: When you're on the cellular network, scroll down to see which apps are using mobile data. You can also watch a video tutorial by clicking here.
If you have Android Go to Settings > Connections > Data Usage
*Note: When you're in Data Usage, go to Mobile Data Usage to see which apps are using mobile data. You can also view the step-by-step video by clicking here.
Important: For this query to be valid, you must reset your data usage or statistics to the day you leave your home country. Also, remember to disable automatic syncing for the various apps on your device to avoid unintentional data charges.
¿Cómo saber mi número asignado?
- If you have a physical SIM card or eSIM from the USA and wish to validate the assigned number, you must dial #686# and it will tell you your assigned number.
- If you have a physical SIM card for Europe and it includes coverage in Switzerland and Turkey, you can validate it by dialing *138# and it will tell you your assigned number.
- If you have a SIM or eSIM from other countries, you should contact our expert team, who will tell you whether or not it has an assigned number.
- If you have a physical SIM card for Europe and it includes coverage in Switzerland and Turkey, you can validate it by dialing *138# and it will tell you your assigned number.
- If you have a SIM or eSIM from other countries, you should contact our expert team, who will tell you whether or not it has an assigned number.
How can I share data with other devices?
There's nothing better than traveling with family and/or friends! When you travel in a group or have multiple devices to connect to the internet, it's essential to have enough data so you don't run out of connection. That's why we invite you to take our quiz to find the perfect plan for your trip and needs.
Please note that not all SIMs or eSIMs in our portfolio will allow you to share internet with other devices, so it is essential that you review the terms and conditions of each product at the time of purchase.
If you want to share data from your mobile device to another device, follow these steps:
Go to the Settings or Configuration option on your device.
Next, go to Wi-Fi and mobile networks.
Choose the newly configured Wi-Fi network.
Enter a password and you'll be able to share your internet connection with another phone.
If your device is Android, these are the steps you should follow:
Go to the Settings option on your phone.
Next, go to Networks and Internet.
Select Wi-Fi Zone / Share connection.
Tap the Wi-Fi hotspot option and set the name and password.
Finally, activate the internet sharing button.
If the device you are using is an iPhone, you must perform the following configuration:
Go to the Settings option on your iPhone.
Then, select Mobile Data.
Click on Share Internet.
The next step is to activate the "Allow others to connect" option.
Finally, set the Wi-Fi password and you'll be able to share data.
Remember that the more devices you have connected, the slower your network access will be and the faster your data will be used up.
Please note that not all SIMs or eSIMs in our portfolio will allow you to share internet with other devices, so it is essential that you review the terms and conditions of each product at the time of purchase.
If you want to share data from your mobile device to another device, follow these steps:
Go to the Settings or Configuration option on your device.
Next, go to Wi-Fi and mobile networks.
Choose the newly configured Wi-Fi network.
Enter a password and you'll be able to share your internet connection with another phone.
If your device is Android, these are the steps you should follow:
Go to the Settings option on your phone.
Next, go to Networks and Internet.
Select Wi-Fi Zone / Share connection.
Tap the Wi-Fi hotspot option and set the name and password.
Finally, activate the internet sharing button.
If the device you are using is an iPhone, you must perform the following configuration:
Go to the Settings option on your iPhone.
Then, select Mobile Data.
Click on Share Internet.
The next step is to activate the "Allow others to connect" option.
Finally, set the Wi-Fi password and you'll be able to share data.
Remember that the more devices you have connected, the slower your network access will be and the faster your data will be used up.
¿Debo cambiar mi número de WhatsApp?
Your messaging or calling apps like WhatsApp and Telegram will not be affected; however, depending on the destination, you may have a number assigned to your plan, especially for receiving calls or subscribing to certain apps.
This will not affect any of the applications that are linked to your home country number; also, remember that this is not a permanent change, it is only while you are using your Connecty SIM/eSIM.
Opiniones sobre Conecty
PRACTICAL TRAVEL GUIDES
Cobertura en 190 países
+800.000 viajeros conectados
Envío express*
Soporte 7 dias a la semana
