What is the turnaround for a Custom Portrait(s)?
Turnaround time is 3-6 weeks, but if you need your painting sooner, please leave a note with your inquiry!
Is there an expedite fee for a faster turnaround?
For portraits needed before 2 weeks from time of payment, there is a $45 expedite fee.
Can I get a refund if I change my mind?
Custom Orders may be cancelled within 48 hours of placing an order and receive a full refund. This applies to Expedited orders with the exception of the Expedite Fee ($45). Refunds after 48 hours may vary due to the purchase of materials, scheduling, etc. Please be confident in your ordering to avoid.
What happens if my order is damaged or lost?
Unfortunately it can happen, but don’t worry, you’ll be taken care of! Orders that are lost will be repainted and resent to you (with no extra charge). If an order or package is damaged, please email photos to info@amysworkshop.com with your tracking number. However, stolen packages do not fall under this policy.
How many heads can I fit into my Order
For 5x7 sizes, I would recommend a maximum of 2 heads; 8x10 max of 3/4 heads; for 11x14 max of 4/5 heads. This can depend on sizes of each head, hair, etc.