Senior Business Systems Administrator

Join Resonate, a dynamic organization at the forefront of data-driven insights and innovative solutions. We’re seeking an experienced Senior Business Systems Administrator to lead the charge in optimizing our critical business systems. In this role, you’ll be the bridge between cutting-edge technology and the teams that rely on it, driving impactful change and ensuring seamless operations across our tech ecosystem. With a deep understanding of system integrations and a hands-on approach, you’ll collaborate with stakeholders, solve complex technical challenges, and implement solutions that scale with our growing organization. If you’re passionate about technology, problem-solving, and making a tangible impact, this is the role for you!

Key Responsibilities

• Collaborate with internal stakeholders to identify system enhancements and lead change management efforts.
• Understand the integrations within our tech stack and how updates impact the overall business systems ecosystem. Identify risks, prioritize improvements, and design solutions to streamline processes and ensure successful adoption.
• Configure and implement new systems or enhance existing ones, including deployment, testing, integration, training, and project management.
• Support technology implementations and contribute to process changes and innovation across departments. Develop workflows, launch system development initiatives, and implement new technologies.
• Troubleshoot and resolve technical software issues related to business systems.
• Ensure data integrity across all platforms and maintain accurate system documentation.
• Manage competing priorities across multiple systems and tickets effectively. Contribute to roadmap design, outlining desired outcomes and prioritization strategies.

Required Skills

• 4–7 years of experience supporting and managing Salesforce and other integrated tools.
• Expertise in designing and implementing Salesforce solutions, including Salesforce Flow and CPQ.
• Proven ability to manage and support 100+ users.
• Experience working in a SaaS organization.
• Strong problem-solving skills and ability to troubleshoot technical issues systematically.
• Ability to define business and system requirements clearly.
• Skilled in balancing multiple detail-oriented tasks with minimal supervision.
• Capability to lead projects from ideation through implementation.

Preferred Technical Skills

• Microsoft Power BI
• SQL
• Atlassian Jira & Confluence
• ChurnZero
• ZoomInfo
• Salesloft
• DocuSign
• Salesforce Account Engagement (Pardot)
• Salesforce Marketing Cloud Intelligence (Datorama)

Benefits

Besides the opportunity to work with smart, fun, hard-working Resonate employees, you will have uncapped growth potential, a work/life balance, and a competitive suite of benefits.

Location

At Resonate, we're proud to offer a flexible work environment that combines the best of both worlds. Our team is made up of talented individuals who collaborate seamlessly across physical locations, thanks to our innovative hybrid and remote work policies. Whether you're working from home or from one of our state-of-the-art offices, you'll have access to the tools and resources you need to succeed.

Resonate is headquartered in Reston, VA with offices in New York City, and Washington, D.C. Be a part of the team that changes the industry!

Our EEO Statement:

Resonate is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outline by federal, state, or local laws.