stevie freef

I raised a complaint about BT. The case handler called me and was hostile and combative because I had deleted a prior case. But that was on the advice of another case handler, and so I was left feeling somewhat hectored. She subsequently ruled there was no case against BT but disregarded recorded evidence which seemed to suggest the complete opposite. So I appealed. And the appeal was unsuccessful, but for entirely different reasons that the first investigator didn't mention at all. And so the first ruling was erroneous in my view, and the second shifted the goal posts. And now there is no further avenue to appeal the second ruling which I believe is also erroneous. And that's how they wrap things up folks. The first case handler said she knew a lot of people at BT. An un guarded casual comments which might explain the outcome. If you're expecting a hearing from people who are impartial and who consider all of the evidence, then I'm afraid this is no longer the forum for that.

Fraud prevention or punishment? Nationwide decided a transaction was suspect and called me. I don't interact with unsolicited calls and so I asked them to send me a secure message in the app. Instead, they blocked access through the app and placed a banner with a telephone number to call across the screen. Except, when I pressed that button, the number that came up on my phone was different. With heightened alert, I decided that I wasn't going to interact with anyone on the telephone purporting to be from Nationwide. This was a lot of money - not a tenner. So I went to the branch with ID and was told there would be an hour wait, then I was told they were "trying to help and they could just send me away with a telephone number to call" and then eventually I spoke to someone in their fraud department who had a very awkward style. All of this in the name of fraud prevention and I was made to feel like they were doing me some kind of favour! So I'll be moving away from Nationwide. Freezing all of the accounts and preventing access because of one suspicious (in their view) transaction is punitive and I like to be treated like a customer and not punished for being one.

** Update **
I see I have been invited to raise a complaint. I won't be doing that, chiefly because any organisation with such a poor rating on review sites clearly isn't interested in hearing what they are being told.

Absolutely scandalous. To leave a blind 91 year old with no phone, no home emergency system and no email access after upgrading a router is just about as appalling as it gets. BT - you have not even started to feel the depth of my anger over this situation.

What a disaster! I have a question about contributions to a SIPP when I have two pension accounts with another provider that will be amalgamated into one at ii. And not only have they not answered the question - except for saying I SHOULD be able to continue contributing - but they are now saying that the transfer cannot be paused. This firm gets great reviews and I'm at a loss to understand how. I'll do my best to unravel my relationship with ii, and if you have anything remotely complex you wish to transfer to them I suggest you employ the service of a pension expert.

*** Update ***

I thank the customer service department for reaching out. I can report that after hearing why no trust exists between ii and me, they didn't make any attempt to retain my custom and so they at least understand how poor they have been. Fundamentally, they didn't pause a transfer after I'd instructed them to stop, and failed to clarify the answer to a question about ongoing contributions. They continued with the transfer irrespective, and I find out subsequently they could have paused and/or cancelled the transfer. It took a lot of frantic anxious calls to get things put right - but thankfully they now are. And if you can't trust your investment and pension holder to be candid and respond to instructions, but instead press ahead as if they've heard nothing, then that's just not for me.

I want to try and be balanced. There are issues, there are positives. Let's start with the positives - helpful call centre folks, a good app, decent market information. Now the cons. HL seem unable to stop their app and system inflating portfolio values at the day end - perhaps there's a good reason but it feeds in to a wider feeling I have of being unable to trust the data. Add to that the recent outage at a time of great turbulence and if I had a holding I needed out of then I'd be stuck. HL will, of course, say I could phone. Not good enough for an online trading and investment platform I'm afraid. Then there's the fees. I have a reasonably large cash balance and there's nothing to do to look after that - and any interest I might get is more than soaked up by fees. I've been meaning to move away for some time and I've now taken that step. When I was looking around, it's really remarkable that HL is so expensive - so un competitive. And worst of all, in my opinion, unreliable. I'd think long and hard before joining or remaining.

I like it - it's a really good idea. I have encountered a problem with payment - not connected to the internet and so can't take payment. But there was another rank of machines right alongside so I used them without any issues. Put the washing in, go do some shopping and have a bite to eat, collect the washing. Easy.

Pirated software infected with viruses for sale. I ordered a copy of Microsoft word, paid for it, and got a download link through email. The install file was infected with a virus that thankfully my virus protection software picked up before installing it. So Groupon is facilitating the sale of substandard items which do not fulfill the description, are not valued for money, are not fit for purpose, and perhaps worst of all could infect your system with a virus that could pull the whole thing down. Who's to say it isn't a ransomware virus? So I contacted Groupon to express my dissatisfaction, they simply say that since I had service by downloading the software, then I am not eligible for a refund. This cannot be described as anything other than a scam. Even if Groupon are not doing this knowingly, they are facilitating it on their sites. I was offered a token 5 pounds Goodwill gesture on my account, but hell will be getting rather chilly before I ever consider visiting them again to take advantage of their parlous offer. I've often looked at Groupon and wondered what they were like to do business with, and now I know.

I ordered online and paid but I received no confirmation instead just an error code. So the money has left my account, I have no goods and no confirmation. So I phoned customer services. And that turned out to be a massive mistake. I do not know where on the planet these customer service folks are, but they are surly, rude, unhelpful, antagonistic, and argumentative. I called twice to be treated in exactly the same way. So to avoid paying for something that you will not get and then receive zero in the way of customer service, do not under any circumstances go to Wickes. This is the second time I have had such issues, and it will absolutely be the last. There are plenty of other outlets both national and local who want the money and are prepared to offer the service. Wickes was once upon a time a good brand and stood for something. Now they appear to take the money while the going is good, and if you have any problems you're left twisting in the breeze with no support. Not good enough these days.

I've reported a serious driving incident online and there is now no record of it. This was to get to the point where someone in the traffic department could review the information and see if it was suitable for prosecution. I wonder if anyone is able to determine why crime rates are falling?

I'm trying to leave positive reviews where merited instead of just moaning. I've been with Giant on and off for a good number of years now. As the current assignment ends, I thought I would call them to ask a few questions and I also said to the call handler how good a service they offer. Many times I've been told that I should use other services, but Giant has always been my "go to". They aren't the cheapest, but they surely must be ranked very high on the list of umbrella providers. So think about that for a moment - and what you get if you always buy the cheapest. I recommend this company to you and say they are worth every penny.

This company has more than just a few problems. Today, I asked for the forms that I need to transfer the small amount that they hold into my SIPP. The call handler started to tell me about the process and I interrupted him and said I'd done it before and I knew what to do. "What's that then?" was the response. So I told him that I would have to be at the end of the assignment, no longer contributing, transferring to a QROPS scheme and one that they could check to ensure compliance and so that neither they nor I could be defrauded. "That's right" came the response - and then I was told I can't get the forms because I am still showing on their systems as a contributor. So NEST - do you state in your job adverts that it is a requirement that applicants are as obtuse, patronising, time-wasting and unhelpful as possible? I'd say you've cornered the market.

I'd booked an engineer to come and install a new fibre connection. Done with a minimum of fuss, the engineer worked neatly and left no mess. So he arrived and I had no web access, then he left and I had web access. I have no grumbles at all and I would recommend this service.

1.3 is poor by any measure. I've not been spoken to before like I was today by a stewardess at the back of BA 2643 from Málaga. We were instructed, not asked, to place bags that we'd flown over with under the seats, not in the overhead lockers. Then watched while she ignored other passengers placing similar bags in the lockers without intervening. She said "I'll just let them all do it and they can have a 2 hour delay. See how they like that". How grossly unprofessional. BA used to be a quality operator. Now they are just an expensive bucket shop operator with rude staff. That's on top of the hour delay. Never again.

This bunch of chancers are costing us all huge amounts of money. I have a message waiting for me apparently, and the only way of accessing this is via their application/website. I have read their terms and conditions, investigated their ownership, and now I understand a little about their business model. I'm really unimpressed. I have no intention of giving any third party access to my data, encrypted or not. I would suggest you think long and hard before you do. The end result is that I have had to telephone the NHS trust this morning to find out what that communication might be. The NHS are not aware of anything - if this is a ruse by PKB to get patients to sign up then it's shameful - wasting not only my time, but the valuable time of the NHS. PKB is therefore introducing delay and confusion and for what benefit? They've inserted themselves uninvited into a relationship that is already hard enough to manage.

** In response to comments from PKB. This is all window dressing that doesn't address the concerns of most patients. Frankly, I am more concerned that clinicians read my notes when I see them, and they don't. They either don't have access, or if they do they don't have time. What I know about my records is of limited value to me. I'm not a prescribing qualified physician. This is an answer to the wrong question and I remain of the opinion, a waste of money. As for securely offering access - that's just very unlikely. There isn't an information system on the planet that's never been compromised. Do I believe that the original remit won't be changed over time to allow pharmaceutical companies access to patient data? No I don't. It's gold to them. Unless I have misread, they number amongst your funders. Your response also mentions that access via your systems is optional. Then put that prominently on your communications so that they sound a little less like a fair accompli.

Great service and a good range of products. Importantly, when they say they'll deliver, they do. Good value and old fashioned levels of customer care. Definitely worth your custom.

EDF have misled my blind 90 year old mother into a contract that the Energy Ombudsman found to be obtained unfairly. The EDF call handler was either inept, or had the same relationship with the truth as Boris Johnson. If you are reading this EDF, you've already had the 28 days you're entitled to in order to resolve the account billing issues and give my mother HER money back. All I get from customer services is "we'll get around to it when we can and if you don't like it, go back to the Ombudsman" - I paraphrase. It seems that EDF not only treat vulnerable customers with contempt but also the Ombudsman's office. Would someone at HQ care to pick this up? I could re bill this account in a few hours and I know nothing about your business. Otherwise we'll be meeting in a Court.

I go one day and see a sales assistant who could not be more helpful, then return to get more product the following day and I see someone else who could not be less helpful. Refusing to give me the same price on something I'd bought just the previous day unless I opened a trade account. It's exactly what I take issue with with many trade suppliers who also sell to the public. That they have one price for you if they think you're in the trade, and a totally different one if you're not. Same product, same packaging, same quantities. So, another company I'm going to add to the list of I won't do business with you because I don't like being taken advantage of. And by the way I've been buying and selling and building properties for more than 30 years.

COSMO couldn't help - because it's the least intelligent but of machine code I've encountered. No matter, COSMO very kindly announced that it couldn't help and was putting me through to an exotic sounding helper. I'll never know what this one was - it was either mute, or someone had stolen it's keyboard. So, they couldn't help either. I only wanted to change my email address, not discuss Byzantine architecture. Hopeless.

I'm still bitter after being threatened with the police for asking for help after being directed to the wrong part of the bank. I was making a complaint but apparently that's being aggressive! Ridiculous!!! You've seen the greeters with their iPads. The officious face of the worst bank on the high street. Looks like they are getting worse and worse reading the comments here. If you're in need of a bank I'd trust a convicted thief before this mob.

I don't want to give them one star because the data and phone service is quite good. However!!!! I have a family member who has a phone in my name, and he wants it in his and to keep the existing number. Smarty won't change the name on the account and so I asked how we go about making that happen. They said I should ask for a PAC code, transfer to another network, then start a new account with SMARTY and then get another PAC code from the new operator and transfer the number (THAT IS CURRENTLY WITH SMARTY) back to SMARTY. Does that sounds as ridiculous to you as it does to me? So SMARTY - if you are reading this, I'd be very interested to know whether you think that this is good customer service? I'll give you a clue about where I am at. It isn't.