Your Doctors Online Reviews 

1,840
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 793 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient service, highlighting its value in saving time and making healthcare accessible. Many appreciate the professional, knowledgeable, and caring staff, including doctors who listen attentively and provide thorough assessments. The user experience is often described as easy and convenient, with quick response times and excellent communication. However, some people were dissatisfied with customer service, citing unclear membership details, difficulty connecting, and unresponsiveness to emails. Others noted occasional errors on forms and poor problem resolution.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting it as convenient, high-quality virtual care... See more

Staff

Consumers generally report positive experiences with the staff, highlighting their helpfulness, friendliness,... See more

Customer service

Users describe positive interactions with customer service, often expressing gratitude for the help received... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the service as very easy... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was prompt sey. The service providers listened carefully and provided good feedback. There was some doubt with the pattern of lab requisition when shown to the lab staff. They asked eac... See more

Company replied

Rated 5 out of 5 stars

Fast service & same day prescription. App is very user friendly; when my chat unexpectedly disconnected, they called my cell phone immediately. I like that you can track the status of your Rx. No comp... See more

Company replied

Rated 5 out of 5 stars

Living in a rural area without much public transit this service has been invaluable to me in the events where I was unable to drive. I was able to have a prescription sent directly to my pharm... See more

Company replied

Rated 5 out of 5 stars

My husband broke his back, after 3 weeks he went to emerg and had an x ray where they were looking for a rib fracture. They found nothing and sent him home. Another 3 weeks passed and I managed to con... See more

Company replied


Company details

  1. Clinic

About Your Doctors Online

Written by the company

Your 24/7 Virtual Healthcare Clinic in Canada
Your Doctors Online is a premier virtual healthcare platform, providing patients with immediate, 24/7 access to board-certified physicians from the comfort of home. If you are researching how to see a doctor online and receive medical advice without the long waits of a traditional walk-in clinic, our platform offers a seamless, highly secure solution designed for both urgent interventions and ongoing health management.

How Our Online Doctor Appointments Work
We believe that accessing professional medical advice should be entirely frictionless. Whether you prefer a secure text chat, a standard audio phone call, or a comprehensive video visit, our flexible consultation modalities are tailored to your immediate comfort. There is no complicated preparation required—patients simply create an account, share their symptoms, and connect directly with a healthcare professional under 5 minutes. Oh you can share your subscription with your family.

Comprehensive Medical Services and Documentation
Our digital clinic is fully equipped to handle a wide spectrum of non-emergency medical requirements. Following a virtual assessment, our attending physicians can issue new medications or refill, blood work, or imaging requisitions, and with our pharmacy network, you pay $0 to get your prescription delivered to your doorstep.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

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4.5

All reviews

(1,840)

788 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got a refill

I haven't used the service to any serious degree but was able to get a prescription refilled quickly. Then received calls to place this review.

18 July 2026
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Reply from Your Doctors Online

Hi,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with a quick prescription refill. It is our mission to provide an instant connection to licensed physicians whenever you need reliable medical advice and prompt care.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Excellent experience for us

Excellent experience for us. Very happy and will definitely use this again should we need to. Thanks.

18 July 2026
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Reply from Your Doctors Online

Hi Alina,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with a quick prescription refill. It is our mission to provide an instant connection to licensed physicians whenever you need reliable medical advice and prompt care.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

There service is quick and professional…

There service is quick and professional they follow up a few times to keep you on track this is a great service for everyone that is struggling with healthcare

18 July 2026
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Reply from Your Doctors Online

Hi Stephen,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with a quick prescription refill. It is our mission to provide an instant connection to licensed physicians whenever you need reliable medical advice and prompt care.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Quick and easy

I only had to wait about 15 minutes. They were thorough, yet quick. Within an hour I had spoken to someone, given a diagnosis, and had the prescription I needed sent to my pharmacy!

18 July 2026
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Reply from Your Doctors Online

Hi Jana,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with a quick prescription refill. It is our mission to provide an instant connection to licensed physicians whenever you need reliable medical advice and prompt care.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Great experience

They are pretty good and helpful

18 July 2026
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Reply from Your Doctors Online

Hi Daipayaan,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with a quick prescription refill. It is our mission to provide an instant connection to licensed physicians whenever you need reliable medical advice and prompt care.

Best Regards,
Your Doctors Online

Rated 4 out of 5 stars

Good service

Good service

18 July 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Kiranjeet,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with a quick prescription refill. It is our mission to provide an instant connection to licensed physicians whenever you need reliable medical advice and prompt care.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Good

Good ; fast service

18 July 2026
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Reply from Your Doctors Online

Hi Achref,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with a quick prescription refill. It is our mission to provide an instant connection to licensed physicians whenever you need reliable medical advice and prompt care.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

good

it was good service. quick response

18 July 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Francesca,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with a quick prescription refill. It is our mission to provide an instant connection to licensed physicians whenever you need reliable medical advice and prompt care.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

I am an out of towner

I am an out of towner, miles away from my family doctor and regular pharmacy. Thank you for taking care of me, I am thankful for such great service. Especially when my phone died. Dr called me back 90min later and connected me with a pharmacy in the area. Very grateful,highly recommend. 5 stars

17 July 2026
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Reply from Your Doctors Online

Hi Danielle,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with a quick prescription refill. It is our mission to provide an instant connection to licensed physicians whenever you need reliable medical advice and prompt care.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Friendliness-patience to answer…

Friendliness-patience to answer questions- ease of service.

18 July 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Sharon,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with a quick prescription refill. It is our mission to provide an instant connection to licensed physicians whenever you need reliable medical advice and prompt care.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

It was great

It was great
Very professional
Very helpful and told me everything I needed

18 July 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Kristy,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with a quick prescription refill. It is our mission to provide an instant connection to licensed physicians whenever you need reliable medical advice and prompt care.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Excellent service every time

Excellent service every time. The wait times have been consistently short, and the doctors are thorough, attentive, and take the time to answer my questions. I’ve had a very positive experience and would definitely recommend this service to anyone looking for convenient, high-quality virtual care.

16 July 2026
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Reply from Your Doctors Online

HI Ayesha,

Thank you for the 5-star rating! We are thrilled to hear that you experienced the speed and thoroughness of our virtual urgent care.

Your Doctors Online provides 24/7 medical advice to ensure you can connect with a licensed physician within minutes, and our goal is to consistently deliver convenient, high-quality telehealth services whenever you need them.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Straight forward.

Straight forward.

17 July 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Ricardo,

Thank you for the 5-star rating! We are thrilled to hear that you experienced the speed and thoroughness of our virtual urgent care.

Your Doctors Online provides 24/7 medical advice to ensure you can connect with a licensed physician within minutes, and our goal is to consistently deliver convenient, high-quality telehealth services whenever you need them.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Quick, easy and painless

Very professional.

16 July 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Amanda,

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care could help you connect with a licensed physician quickly and efficiently.

It is our mission to provide professional, high-quality telehealth services and 24/7 medical advice whenever you need it.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Great service very easy to use just…

Great service very easy to use just need to improve the notifications somehow .. I always seem to miss them or not get them in time

17 July 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Michael,

Thank you for the 5-star rating! We are glad our virtual urgent care service was easy to use and provided a seamless experience.

Your Doctors Online provides 24/7 medical advice to ensure you can connect with a licensed physician instantly, and we appreciate your valuable feedback regarding our notification system as we continuously work to optimize our telehealth platform.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Great streamlined and efficient…

Great streamlined and efficient process! Very professional and knowledgeable! Thanks guys!

17 July 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Holly,

Thank you for the 5-star rating! We are thrilled to hear that you experienced a streamlined and efficient process.

Your Doctors Online provides 24/7 virtual urgent care to ensure you can connect with a licensed physician instantly, and we are glad our team could deliver professional, knowledgeable medical advice when you needed it.

Best Regards
Your Doctors Online

Rated 5 out of 5 stars

Very convenient to use and staff are…

Very convenient to use and staff are helpful and friendly. Very transparent and honest when to go visit a physician in person.

17 July 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Ripton,

Thank you for the 5-star rating! We are glad our telehealth platform was very convenient to use and that our team provided a helpful and friendly experience.

Your Doctors Online provides 24/7 virtual urgent care to ensure you can connect with a licensed physician instantly, and we are proud to offer transparent guidance on when a patient can be safely treated online or when they need to visit a physician in person.

Best Regards,
Your Doctors Online

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