Scan Computers Reviews 

49,520
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,734 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of accurately described products and the easy, clean website layout for ordering. Many highlight the lightning-fast delivery, often next-day, with items arriving well-packed and secure. Reviewers frequently commend the excellent, professional service, competitive pricing, and overall reliability, making it their preferred supplier. However, some customers also noted receiving defective or faulty products, including motherboards, hard drives, and laptops, which failed shortly after purchase. A few other people also felt that the warranty and return processes could be problematic, citing issues with low compensation offers for faulty items or difficulties with product registration.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the accurate descriptions... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Service

Reviewers highlight positive aspects of service, with many consistently praising the excellent customer... See more

Order

Customers had positive experiences with order, praising the ease and speed of the ordering process, with many... See more

Price

People report positive experiences with pricing, often finding good deals and competitive prices on computer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Product I was looking for was accurately described(included a product code that other sites do not). Ordering was easy and when it came( next day), it was really well packed....no bouncing around insi... See more

Rated 5 out of 5 stars

Ive used scan multiple times throughout the years for parts and full builds, they have never been anything less than professional. Their builds are lovely, easily customisable and very well put togeth... See more

Rated 5 out of 5 stars

Monday morning my main workstations Power supply had died. Being on tight deadlines I needed a replacement fast, so ordered one from Scan and had it securely delivered the following morning and was ba... See more

Rated 5 out of 5 stars

10th or 11th time i have used Scan. Branded products perfect every time. Constant updates on my order re packing, shipping and delivery. Ordered on Sunday received parcel Monday. And customer service... See more


Company details

  1. #26 of 91 best companies in Computer & Accessories store
  2. #17 of 39 best companies in Camera shop
  3. #18 of 49 best companies in Computer Hardware Company
  4. #23 of 83 best companies in Computer Shop
  5. #45 of 167 best companies in Gaming services
  6. #26 of 61 best companies in Music shop

Written by the company

Here at Scan we’ve spent over 30 years focusing on just three things – technology, people, and how we bring them together. Whatever your passion, be it PC gaming, professional graphics, video editing, music production, high performance compute or even the latest in artificial intelligence – we have a team of specialists ready and waiting to help you find exactly what you need, even if it’s just some good friendly advice. Our family of over 400 teammates live and breathe our 3XS philosophy of providing customers with the best Specification, Service and Satisfaction, which is reflected by the hundreds of media and industry awards Scan has won, and by more than 40,000 positive reviews on Trustpilot.

Written by the company

Specification + Service = Satisfaction
Scan Computers has been selling components, software and building custom PCs, workstations, laptops and servers from our state-of-the-art factory in the UK for more than 25 years earning us over 300 industry awards. The cornerstone of our business philosophy is 3XS: Specification, Service and Satisfaction. Specification means we only sell high-quality branded components in our PCs, no unbranded brown boxes here; Service means keeping our customers informed at every stage of their order, including a web portal and SMS messages; Satisfaction means we benchmark every system we build for 24 hours ensuring that they perform brilliantly and reliably, day in and day out. View our website, telephone or visit us in person to discuss your requirements and let us tailor make a system for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50k reviews

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4.8

All reviews

(49,520)

3,547 reviews in the last 12 months

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Rated 5 out of 5 stars

i look good safe online bank great…

i look good safe online bank great thank you. i talk good your business safe help customers online banks lock proof 100%. bescause i small worry happen website scam careful , i happy your business best thank you , i will next agian late . i keep Scan website your business .. oh you will know call phone no i am deaf number mobile that need message ask me or email please ,

18 July 2026
Rated 5 out of 5 stars

Can I make it six stars

Can I make it six stars? I had a fantastic experience in store with Divya today and cannot say nice enough things about Scan. I have been buying from them for my whole life and today they went above and beyond.

After battling a head scratching issue for days, I caved in and got in touch with Scan for help as I thought the issue was with a new PSU I bought from them. This was quickly found not to be the case, but they didn’t stop there. Divya offered to look at the other components (previously purchased from Scan) and got to the bottom of it after battling it for quite some time. During this, she kept up great service for other customers.

I have never experienced a staff member going as far as she did to solve a problem. Not only that, but once it was fixed, she got me set up with drivers, Windows, everything I could need. She didn’t have to, but she did, and I am incredibly grateful to her and Scan for the excellent service I received.

In terms of the general Scan experience, I’ve never had any complaints. Orders arrive quickly, everyone in store is knowledgeable, just all round a delight. I will only ever shop elsewhere for tech items if they aren’t available at Scan!

17 July 2026
Unprompted review
Rated 3 out of 5 stars

Disappointing Experience With Customer Service

This review is more about the customer service after the fact, the actual purchasing and delivery service is very good.

I purchased a 27 Inch AOC 4k monitor some time ago, I discovered the DisplayPort when connected to any GPU failed to recover after entering sleep/standby, I wanted to use DisplayPort specifically for Linux compatibility. I asked Scan for assistance with this and they directed me to AOC at first, they turned around have said they can't repair it because the repair company in question has gone bust and they have provided me with a credit note. I sent that credit note to Scan and I am still waiting with a monitor I can only half use. Do note before 6 months but after the first 30 day period you will be directed to the manufacturer.

I've made plenty of purchases from Scan over the years never returned anything or had an issue once, and now I feel like I'm being treated poorly for it.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Scan is good

Always a good ordering experience with Scan.
Quick and easy, no problems.
Good prices as well.

13 July 2026
Unprompted review
Rated 4 out of 5 stars

Your online system is great and well…

Your online system is great and well laid out and easy to use. The only reason I didn't give 5 stars was because I have had to place a new order for an alternate item and deny delivery tomorrow because the item is shown as dispatched and in spite of calling within minutes your team weren't able to cancel the first order or delivery for us. Just a quibble as they were otherwise very helpful.

16 July 2026
Rated 5 out of 5 stars

Fantastic service by Scan computers

Fantastic service by Scan computers. My new laptop arrived within 24 hours of placing the order. It was very well packaged and the communication about when it would be delivered was excellent. I highly recommend Scan

12 July 2026
Unprompted review
Rated 5 out of 5 stars

S-tier service by Pro Audio

S-tier service by Andy Hartwell, Kieran Greville & Chris Farron on the Pro Audio team. Andy came in to demo 3 speakers at my workplace and gave us second to none knowledge on exactly what suited our needs. Kieran and Chris were great at providing us with exactly what we needed and keeping us up to date with our order with their fantastic communication. Everything arrived promptly and safely packaged and we can't wait to see what our new portable PA system can do for our events.

15 July 2026
Unprompted review

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