Always enjoy buying from JUNO. You can nab a bargain and/or a rarity quite often as well as new releases which more often than not arrive on or slightly before the release date. Always well packed and... See more
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Review summary
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Reviews shaping this summary
Ordered 2 vinyl albums from Juno which arrived next day. One album had a dent which caused loud clicking on track 3 of side 1. Raised this with their Customer Support team who responded right away ask... See more
Royal Mail was late with the delivery, but it arrived after a few days, and as usual the records were in perfect condition. I wrote a misplaced bad review due to the lateness of the delivery, Jun... See more
Company replied
Stylus arrived on time and well packaged. I originally commented on the size of the box and internal packaging but in hindsight it forced royal mail to knock on the door and hand it over. Considering... See more
Company details
- #3 of 61 best companies in Music shop
Information provided by various external sources
Juno is one of the world’s largest and most highly regarded online vinyl music and equipment retailers. Founded in 1997, we are committed to offering the broadest range of music and equipment with the highest standards of service, to more than 300,000 customers in over 160 countries. All orders received before 5pm are dispatched the same day and our customer service telephone lines are open 10am - 6pm Monday - Saturday, and outside working hours we guarantee an email response to customer enquiries made via our website within 24 hours.
Contact info
4.9
Excellent
54k reviews
Asks customers to review
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TOP ONLINE VINYL RETAILER
I have purchased multiple times from Juno.
They are an excellent online retailer. All my vinyl orders are very well packaged,
dispatched as soon as they are in stock and arrive safely in perfect condition.
I do not think their service can be.beaten.
30 April 2026
Great service always mint no problems…
Great service always mint no problems ,delivery too , just ordered few more now!! 🎶
23 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Preordered a record
Preordered a record, Juno cancelled it saying they couldn’t get the record. Then miraculously it’s in stock a couple of weeks later at twice the price but they won’t honour my original preorder….
Very disappointing.
14 July 2026
Unprompted review
Reply from juno.co.uk
Dear Russ, thank you for your feedback. I am sorry to hear this item was cancelled. Occasionally a supplier may cancel an order, and we have to source it from somewhere else, but it can mean we have to pay more for it. I will look at organising a refund for the difference on this occasion for the disappointment. Best Regards Juno
Refund delay
Historically I’ve had very good experiences with Juno and I use the website frequently. Recently however I received a faulty item, which I accept is not their fault, however having received my return they tell me it will take 14 days for my refund to be processed. Paypal refunds are instant so bank delays cannot be blamed. It seems absurd that they should retain my funds for two weeks.
9 July 2026
Unprompted review
Reply from juno.co.uk
Hi Josh, thank you for your feedback. We aim to process refunds as quickly as possible, but as this is a manual process carried out by our admin team, it can take up to 14 days for to be done and the funds to reach you. PayPal transactions do typically show in customers accounts within 24 hour of it being processed but card payments can take a few days. Best Regards Juno
Excellence all round!
Top marks to JUNO for its care & attention to packaging, especially with handling awkward items such as record cases - not only that, but every item dispatched and delivered in 24 hours! Owzat for efficiency! And top marks to JUNO's website developers for designing a website that's 100% user-friendly, obviously designed by a team who share a passion for music, and with excellent search facilities and no "in yer face" marketing (much appreciated!). Instead, alerts initiated by you the user, plus hints and suggestions that very often turn out be spot on or serendipitous, including stuff that you like but weren't even looking for, miraculously reissued from a previous decade, and inviting you to explore the unfamiliar and discover gems by artistes you'd never even heard of! Truly, excellence all round!
9 June 2026
Stoney’s review
Excellent service, prompt delivery
Albums ordered all received in pristine condition and no issues with the vinyl.
Would highly recommend this company
23 June 2026
Annoying
This company are extremely annoying. I have tried twice to unsubscribe from their emails and they still bombarb me every day with junk mail. Click on the unsubscribe button and it makes no difference.
Just 10 minutes after the response, I git another email from them. Not too big a deal in the grand scheme of things but just saying.
10 July 2026
Unprompted review
Reply from juno.co.uk
Dear Anthony, thank you for your feedback. I am sorry to hear you are still receiving emails after unsubscribing. There are different options to choose from and it may take a bit of time for the request to reach the different systems, but we can assist you with this. I have clicked the 'unsubscribe from all Juno emails' from your Juno account so this should resolve the issue. Best Regards Juno.
Juno delivery
As always quick delivery and fine packaging. Item as described. Never an issue with Juno. Highly recommended.
16 January 2026
great shop with lots and lots of options for all tastes. They're always super quick on despatch
Just great collection
30 August 2025
Just a solid experience as ever with a…
Just a solid experience as ever with a trusted website.+
25 January 2026
My favourite online music store
My favourite online music store. Ordering is easy, dispatch and delivery are just ridiculously quick.
15 June 2026
Absolutely brilliant service from Juno
Absolutely brilliant service from Juno. Easy purchase, super-quick delivery and huge choice of vinyl to buy!
8 June 2026
all good thankyou
16 June 2026
Great Vinyl Purchase
Juno Records never disappoint. Smooth service, quick delivery, and always spot‑on from start to finish.
1 July 2026
Unprompted review
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