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Interface NRM Ltd Reviews 

1,789
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 228 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the helpfulness and professionalism of the staff. Customers highlight the excellent service and smooth user experience, noting that audits are clear, straightforward, and efficiently managed from start to finish. The customer service is frequently described as exceptional, with quick response times and a supportive approach that makes the process easy to follow. Some people also felt that the audit process, while smooth, could be time-consuming, requiring staff to be available for the full day.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, knowledge, and... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting that the process is... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear, timely, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Interface make the process of going through ISO audits clear and straightforward. They provide helpful guidance in advance of each audit detailing what they expect to see, giving us time to make sure... See more

Company replied

Rated 5 out of 5 stars

The audit experience with Interface is clear, straight forward and easy. They deal with any queries promptly and often the best way to communicate is by phone. They pick up and can often answer right... See more

Company replied

Rated 5 out of 5 stars

John was excellent throughout the audit. He explained each step clearly and ensured we fully understood the process. He also shared valuable advice and practical recommendations for future improveme... See more

Company replied

Rated 5 out of 5 stars

The audit process is clear and easy to follow. The staff at Interface are always helpful and easily contactable which is so important. Audit reports are sent promptly and it is clear what is require... See more

Company replied


Company details

  1. #1 of 4 best companies in Auditor
  2. #8 of 31 best companies in Business and IT Consulting agency
  3. #2 of 6 best companies in Business development service
  4. #3 of 15 best companies in Business management consultant
  5. #10 of 123 best companies in Business-to-Business service
  6. #3 of 19 best companies in Consultant

Written by the company

Interface NRM is a certification body accredited by UKAS and ASI. We provide UKAS certification services for ISO 9001, ISO 14001, ISO 45001, ISO 14064-1, FSC®, and PEFC. Our focus is on delivering fast, efficient, and customer-oriented certification. Communication is at the heart of everything we do, and we strive to build strong, lasting relationships with our clients. Our auditors are both thorough and efficient, and we adhere to the highest standards of impartiality while maintaining a friendly and supportive approach. We prioritise finding evidence of conformity rather than simply searching for non-conformities. We are proud to be the only employee-owned UKAS-accredited certification and verification body in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,789)

218 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, professional COC audit. Very smooth process throughout.

1 June 2026
Unprompted review
Interface NRM Ltd logo

Reply from Interface NRM Ltd

Thank you for taking the time to leave us a review! It is great to hear you've had such a positive experience with our team throughout the process. We look forward to your next audit!

Rated 5 out of 5 stars

A professional audit from organising

A professional audit from organising, the day itself and follow up

17 June 2026
Unprompted review
Interface NRM Ltd logo

Reply from Interface NRM Ltd

Thank you for your fantastic review! We are delighted that you had such a seamless experience with our team, from the initial coordination and the audit itself through to the aftercare. We pride ourselves on delivering a pragmatic, supportive approach to your certification journey. We appreciate you taking the time to share your feedback and look forward to your next audit!

Rated 5 out of 5 stars

The staff at in interface are always so…

The staff at in interface are always so helpful and quick to communicate with me. If i contact them i am assured i will always hear back by the next day at most.

30 June 2026
Interface NRM Ltd logo

Reply from Interface NRM Ltd

Thank you for taking the time to leave us a review, Kevin! We are thrilled to hear that you had such a positive experience with our team. Effective communication is at the core of everything we do here at Interface, and we strive to ensure that our team is quick and helpful with any queries. We appreciate your feedback and look forward to your next audit!

Rated 5 out of 5 stars

Great experience as always

Great experience as always. Staff are helpful and friendly.

2 July 2026
Interface NRM Ltd logo

Reply from Interface NRM Ltd

We're delighted to hear that you had a great experience with our team. We strive to be as helpful and friendly as possible to ensure that the audit process is smooth and constructive. Thank you for taking the time to leave us a review, and we look forward to your next audit!

Rated 5 out of 5 stars

The process and instructions were very…

The process and instructions were very clear, enabling us to quickly identify and gather the relevant information/ documents to meet the requirements. The auditor was very professional and thorough while still friendly, putting us at ease during the process.

26 June 2026
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Reply from Interface NRM Ltd

Thank you for the wonderful review! We are thrilled to hear you had such a positive experience with our auditor, Jason Mead. Our team prides itself on delivering thorough, pragmatic audits while remaining approachable and constructive. We appreciate your feedback and look forward to your next audit!

Rated 4 out of 5 stars

Cemento Ltd. 08/09.05.26

Cemento Ltd. It was a swift easy process, with clear requests and a close out review that that was unambiguous and well presented

18 June 2026
Interface NRM Ltd logo

Reply from Interface NRM Ltd

It is great to hear you've had such a positive experience with our team! We aim to make the process feel as swift as possible through clear and effective communication. Thank you for taking the time to leave us a review, and we look forward to your next audit!

Rated 5 out of 5 stars

Toni

Toni, our auditor, as always was very professional, helpful and understanding.

29 April 2026
Unprompted review
Interface NRM Ltd logo

Reply from Interface NRM Ltd

Thank you, Alan, for taking the time to leave us a review! We are delighted to hear that you had a positive auditing experience with Toni, and we will pass along this wonderful feedback. Thank you again, and we look forward to working with you in the future!

Rated 4 out of 5 stars

The Auditor is always accommodating

The Auditor is always accommodating and insightful during the duration of the audit and makes the whole process pleasant.

3 June 2026
Unprompted review
Interface NRM Ltd logo

Reply from Interface NRM Ltd

Thank you Gary, It's great to hear that you found Amanda's approach has helped make the audit process a positive one. I'll make sure your kind comments are shared with her. We appreciate you taking the time to leave a review and look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent very knowledgeable Auditor

Excellent very knowledgeable Auditor. Covered all the expected points and provided support where required. Would certainly recommend.

15 June 2026
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Reply from Interface NRM Ltd

Thank you for your feedback Kevin. We're pleased to hear that you had a positive experience and found John knowledgeable and supportive throughout your audit. I'll be sure to share your comments with him. We appreciate you taking the time to leave a review and are grateful for the recommendation. We look forward to working with you again in the future.

Rated 5 out of 5 stars

The auditor was very helpful and…

The auditor was very helpful and accomodating.

17 June 2026
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Reply from Interface NRM Ltd

Thank you for your review Jean. It's great to hear that you found Richard helpful and accommodating throughout your audit. We'll be sure to pass your feedback onto him, as I'm sure he will appreciate hearing it. We know that audits can sometimes feel challenging, so it's always good to know that our team has helped make the process a positive experience. Thanks again for taking the time to leave a review, and we really appreciate your feedback.

Rated 5 out of 5 stars

As a small business

As a small business, Interface make our accreditations a great experience.

26 May 2026
Unprompted review
Interface NRM Ltd logo

Reply from Interface NRM Ltd

Thank you for your review Ian. We're really pleased to hear that we've been able to make the certification process a positive experience for your business. We understand that for smaller businesses, achieving and maintaining certification can sometimes feel daunting, so it's great to know our team has helped make the process straightforward and supportive. Thank you for choosing Interface, and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Interface-NRM

Wonderful company to work with.
Excellent communication.
Auditor was brilliant, very knowledgeable and helpful.
Would highly recommend

16 June 2026
Interface NRM Ltd logo

Reply from Interface NRM Ltd

Thank you for your lovely feedback Gareth. We're really pleased to hear that you had a positive experience with us and that you found the communication and support helpful throughout the audit. I'll make sure your kind words are shared with the auditor. Feedback like this means a lot to the team. Thanks again for your recommendation, and we look forward to speaking with you again at your next audit.

Rated 5 out of 5 stars

We recently worked with Interface NRM…

We recently worked with Interface NRM for our ISO 9001 and ISO 14001 audit, and the experience was excellent from start to finish.

The auditor was professional, knowledgeable, and approachable, making the entire process straightforward and stress-free. Their thorough understanding of both standards helped ensure the audit was conducted efficiently while also providing valuable insights into areas where we could continue to improve.

Communication throughout was clear and timely, and the audit was carried out in a fair, constructive, and supportive manner. We felt that the focus was not only on compliance but also on helping us strengthen our management systems and drive continual improvement.

We would highly recommend Interface NRM to any organisation seeking a professional and reliable certification body for ISO audits.

21 May 2026
Unprompted review
Interface NRM Ltd logo

Reply from Interface NRM Ltd

Thank you for taking the time to leave such a lovely review Adam. We're delighted to hear that you found the audit process straightforward and stress free, and that our auditor's approach helped make the experience a positive one. Our team always aim to conduct audits in a constructive and supportive way, so it's great to know that you found value not only in the audit itself but also in the opportunities for continual improvement that were identified along the way. Thank you for your recommendation and for choosing Interface NRM. We really appreciate your feedback and look forward to working with you again at your next audit!

Rated 5 out of 5 stars

Would highly recomend!

Would highly recomend!! We have used Interface for 6 years now for our ISO 9001, 14001 & 45001 audits. Always a professional service form the planning to the professioalism of the auditors

20 May 2026
Unprompted review
Interface NRM Ltd logo

Reply from Interface NRM Ltd

We are thrilled to hear that you’ve had such a positive experience with our team, not only during this audit but also over the last six years! Thank you for continually choosing Interface, and we truly appreciate your recommendation! We look forward to your next audit!

Rated 5 out of 5 stars

They made a very technical topic easy…

They made a very technical topic easy to understand and navigate FSC's systems.

9 June 2026
Interface NRM Ltd logo

Reply from Interface NRM Ltd

Thank you for taking the time to leave us a review! It is great to hear that we could make the process easier to navigate. Our team strives to communicate clearly and avoid overwhelming clients with unnecessary technical jargon. Instead, we focus on a friendly and pragmatic approach. Thank you once again for your feedback, and we look forward to your next audit!

Rated 5 out of 5 stars

FSC audit with Interface

Our FSC audit with Interface was very well run. Both Interface, and the auditor Chris, are very professional and straightforward to work with.

29 April 2026
Unprompted review
Interface NRM Ltd logo

Reply from Interface NRM Ltd

It is great to hear you've had such a positive experience with our team, specifically auditor Chris Rayment. Our auditors are dedicated to conducting thorough and constructive audits. Thank you for taking the time to leave us a review, and we look forward to your next audit!

Rated 5 out of 5 stars

Our FSC Journey

The whole process from start to finish with Interface was first rate. Tremendous communication, helpful staff and second to none knowledge. Our consultant Dale Oliver-Jones was absolutely excellent. Thorough, knowledgeable, practical, experienced and totally personable. We couldn't have got through the process without him. Our auditor on the day, Angela was superb. Really pleasant but understandably tough. She gained a real empathy for our business. Would thoroughly recommend.

29 May 2026
Unprompted review
Interface NRM Ltd logo

Reply from Interface NRM Ltd

Thank you for leaving us such a wonderful review! We truly appreciate you taking the time to share your experience. We’re thrilled to hear that you had a fantastic experience with our team, especially with auditor Angela Lingard. Our auditors are exceptional; they approach each audit with a practical mindset and make an effort to thoroughly understand your systems. Thank you once again, and we look forward to your next audit!

Rated 5 out of 5 stars

Another seamless audit process.

Another seamless audit process, would highly recommend Interface.

19 May 2026
Unprompted review
Interface NRM Ltd logo

Reply from Interface NRM Ltd

Thank you for the wonderful review and recommendation! We are thrilled to hear that the audit process went smoothly again, and we look forward to your next audit!

Rated 5 out of 5 stars

Professional & approachable team

Professional & approachable team. The whole process was straightforward.

5 June 2026
Interface NRM Ltd logo

Reply from Interface NRM Ltd

We are thrilled to hear that our team's commitment to clear and helpful communication made the process feel straightforward. We avoid overwhelming you with unnecessary jargon, instead focusing on a clear and practical approach. Thank you for taking the time to leave us a review, and we look forward to your next audit!

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