Viing Reviews 

278
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service for being outstanding, helpful, and responsive, often highlighting the staff's positive attitude. Many people appreciate the personalized approach and the efficiency of the service, making their overall experience pleasant and easy to use. Reviewers also find the platform incredibly user-friendly, allowing contributions from various locations and currencies. However, some customers also noted issues with response times, with some experiencing very slow replies or no communication at all regarding withdrawals. A few other people also felt that the website was difficult to use or experienced system glitches, such as disappearing dashboards, which made tracking contributions challenging.

What people talk about most

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the quick and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the responsiveness and... See more

Service

Users describe ambiguous interactions with service, with many reviewers reporting positive experiences,... See more

User experience

People report positive experiences with user experience, finding the platform easy to set up and use, which... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing company. So easy to use and allows people from far and wide to contribute to gifts and sign cards. Lots of options for different occasions like births, weddings, birthdays etc. What's even mor... See more

Rated 5 out of 5 stars

This company are just brilliant for their collection pots for any occasion. It is great you can ask colleagues internationally to contribute not just the UK and it's such a simple system to use. Onc... See more

Rated 5 out of 5 stars

I've used Viing on and off for a number of years and I have always found the platform and the support to be excellent. This time, I've had a couple of questions relating to my account and Johnny... See more

Company replied

Rated 5 out of 5 stars

Having received a message board from Viing, I made contact with a request. The response I received was very positive even though my request was not usual. Very quickly, Viing (Johnny) found and prov... See more


Company details

  1. #9 of 9 best companies in Web collaboration platform
  2. #40 of 42 best companies in Greetings Card Shop
  3. #1 of 1 best companies in Group Buying Service
  4. #40 of 46 best companies in Money transfer service

About Viing

Written by the company

Group cards and gifts, made easy!

No more passing envelopes and cards around for people to chip in and sign.

Viing brings people together to celebrate that special occasion and make someone's day.

You can do it all and more easily online!

A one-stop, flexible service.
For any occasion.

There's nothing like a tangible card signed by everyone that cares:

👍 Physical Group Cards
Printed and Posted
👍 Physical Group Gifs
Send flowers, chocolates and more from our special Gift partners.
👍 Bank Transfers for ultimate flexibility

But for those wanting something instant - we do that too!

👍 Electronic Cards
👍 Electronic evouchers from a HUGE selection of retailers

For any occasion, leave the hard bits to us:
👉 Leaving cards
👉 Birthday cards
👉 New Baby cards
👉 Maternity leave cards
👉 Wedding cards
👉 Teacher cards
👉 Gift collections
👉 Retirements
👉 Engagements
👉 Sympathy & condolence cards
👉 Get well soon cards

Set up an occasion for FREE now!

Contact info

4.1

Great

TrustScore 4 out of 5

278 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(278)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service - replied to my emails promptly and politely. Continued helping me until my problem was solved and always offered to help further if I was still having problems.
Excellent

18 May 2026
Unprompted review
Rated 5 out of 5 stars

When things went wrong with my board…

When things went wrong with my board the Viing team not only took over and organised delivery of the board and collection, they didn't charge me for the online board. Super quick responses, friendly service overall a joy to deal with

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Horrible for buying anything

Don’t have links to easily see what you have in your wallet as well as not easy buying even vouchers or trying to cancel order when you found a better price for a voucher (trying to buy from viing itself). Contacting them is via an email which hasn’t been responded to as of yet. If you want the user you are organising this for have a good experience, use some other, definitely will not recommend.

30 April 2026
Unprompted review
Viing logo

Reply from Viing

Hi there ,

We’re sorry to hear about your experience and we appreciate you taking the time to bring this to our attention.

We’re actively enhancing the recipient journey to make the experience as seamless as possible and your feedback is valuable in helping us improve this.

Once a gift voucher has been processed, any cancellations are subject to the voucher retailer’s policies, which sit outside of our control.

A member of our team will be in touch with you shortly to assist further and ensure this is fully looked into.

Rated 1 out of 5 stars

Never again. Turned a £250 collection to £231

Used Viing for a colleagues baby shower and never again. Was easy to set up and for people to contribute but when it came round to finalising the collection, the physical card was expensive (even for a small card - £6.20 after p&p?!) and worst of all is their hefty 5% transaction to be able to send the money to a bank account. A card coupled with this reduced a £250 collection to £231.61. I ended up making up the difference as I felt so bad and would 100% just do a normal collection next time.

24 April 2026
Unprompted review
Viing logo

Reply from Viing

Hi there, thank you for the feedback, we’re pleased to hear you found the service easy to use for setting up and collecting contributions.

Re the card, it’s designed to bring together everyone’s messages and create something personal and meaningful in one place, rather than it being just a simple add-on. We also work with a small community of independent, local designers to create our cards, so choosing a physical card also helps support small creative businesses. And in terms of value, it sits very competitively alongside printed card services such as Moonpig.

Lastly, we completely understand your point about the bank transfer fee and appreciate that it can feel frustrating. We’re a small team, and everything we do is rooted in providing a service that is honest, trustworthy and fair.

We also want to be really clear that we never charge any contribution fees or add tip requests at any stage … what people choose to give goes directly into the gift. The only fee applies if someone chooses to withdraw funds via bank transfer and we’re always fully transparent about this upfront.
That’s also why we’ve built a wide range of completely fee-free options, including gifts and gift vouchers with something for everyone, as well as Viing credit. This allows recipients to choose something they truly love, without any withdrawal fee at all.

Thanks again for taking the time to share your experience.

Viing Team

Rated 1 out of 5 stars

Do not use this site

Do not use this site. They will charge you at the end when you want to transfer the collected money to bank account. They will also charge you for physical card extra which states that its part of the package.

14 April 2026
Unprompted review
Viing logo

Reply from Viing

Thanks for your feedback- we’re really disappointed to hear we didn’t meet your expectations.

We aim to be fully transparent with our pricing. While there is a small fee for transferring funds to a bank account, we do offer genuinely fee-free options, including using collected funds on a huge range of vouchers or gifts or even as Viing credit which allows the recipient to choose their gift. We don’t charge any fees at all on contributions and we don’t request tips at any point.

Physical cards are entirely optional and do carry an additional cost, reflecting printing and postage, which is clearly communicated.

We really appreciate you taking the time to share your feedback, which we will certainly take on board.

Rated 5 out of 5 stars

Great customer service from Viing

Great customer service from Viing. I had an issue logging into my account and their team were really helpful and quick to respond to emails. Everything was sorted quickly and stress-free. Highly recommend!

9 April 2026
Unprompted review
Rated 2 out of 5 stars

It’s upsetting to have colleagues’…

It’s upsetting to have colleagues’ gifts deducted in your fees. When I’ve given gifts it’s not explained how much you take.

1 April 2026
Viing logo

Reply from Viing

Thank you for your feedback. Most of our customers choose a gift or voucher, which incurs no fees. A small fee only applies if funds are withdrawn to a bank account and customers consistently find that occasions organised through Viing raise more funds more efficiently than manual processes, so even when a bank transfer is chosen, the fee is considered fair for the service.

We also want to reassure that we never charge contributors or request tips, so 100% of contributor funds go directly into the occasion money pot.

Please do feel free to get in touch with the team if you have any questions.

Rated 2 out of 5 stars

The board is great but couldn't find…

The board is great but couldn't find anyway to print it off

1 April 2026
Viing logo

Reply from Viing

Hi there! Thanks for your feedback. The Viingboard is a digital product chosen by the organiser. Our classic Viing includes the option for us to print a greeting card and send it by post. If an eCard is selected, there’s also a print option available. If you get in touch with us, there may be something our team can do to help.

Rated 5 out of 5 stars

Easy to use and no guilt trip

Viing allows you to give a bigger portion to your recipient. It doesn't ask you to contribute extra money on top like other platforms do. Two colleagues wanted a little tech support and the help team came to our rescue quickly and efficiently. You can add pictures and gifs to your board to keep it fun.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I can’t recommend Johnny at Viing highly enough. After creating a board for one of my bosses who is retiring, I hadn’t realised that Viing doesn’t usually offer physical retirement books. I reached out to see if there was any way they could help, and Johnny came back to me almost immediately. Not only did he (they) create the book, but it looks absolutely incredible. The level of service and care Johnny and Viing as a whole provided was outstanding. Thank you so much for going above and beyond!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Prompt reply to emails addressed to the .co.uk site

Customer service agents were very quick in replying to my emails -- I had several. All my queries were resolved promptly. I am very happy with their service. These were emails addressed to the viing.co.uk site. I also emailed the viing.com site but did not get any reply.

25 March 2026
Rated 5 out of 5 stars

Thank you - Johnny

A duplicate message was quickly removed. So, thanks to Johnny for doing this quickly and efficiently and letting me know once completed.

13 March 2026
Rated 4 out of 5 stars

Great platform

Great platform, but unable to edit messages after submission, unless you've created an account beforehand.

9 March 2026

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