I sent a message asking to cancel my subscription and refund any monies I had paid, as I no longer use the service. Jillian responded very promptly and advised that my request would be processed.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Twinkl did not just help me, they inspired and encourage me to be a better mom and teacher. Twinkl has a lot of resources in both Afrikaans and English from pre-school ages to young adults. I love usi... See more
Company replied
Twinkl has really gone above and beyond in terms of customer service. I was temporarily locked out of my account and the team was able to look into my problem and restore accessiblity within hours. It... See more
Company replied
They were professional, prompt and communication was clear. They sorted my request within a few days and I was pleasantly surprised so I could move forward with my task. Gemma, Lisa and Monica were br... See more
Company replied
Company details
Information provided by various external sources
Twinkl Educational Publishing is an online educational publishing house, producing teaching and educational materials.
Contact info
Ecclesall Road 197, S11 8HW, Sheffield, United Kingdom
- twinkl.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Updated resource
I had asked for a resource to be updated to the World Cup 2026. The team obliged and I have one very happy student!
Thank you for being so responsive to teacher's requests.
18 July 2026
Unprompted review
Many thanks for your help
Many thanks for your help. I really like Twinkl and their materials, which is why I created a Twinkl account. I signed in with my Apple account once without realizing it would create a subscription. After that, I noticed that my account had been charged.
I contacted the support team, and they responded to my email very quickly and resolved the issue. I really appreciate their excellent customer service.
18 July 2026
Unprompted review
Brilliant customer service from Twinkl
Brilliant customer service from Twinkl, prompt and with good communication. I was initially concerned it would be generic emails however, it was a real human who was able to help me with my issue very promptly, with straightforward communication and even on a Saturday :-)
18 July 2026
Unprompted review
Excellent customer service
Excellent customer service from Alexandra and Monica. I highly recommend Twinkl for their services and support.
12 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Liliana,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Alexandra and Monica helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Easy to deal with and prompt response.
15 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Kirsty,
Thank you for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares Team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Remarkable and reliable
Truly appreciated the quick response to enquiries, and their helpful, reliable customer support. They have abundant practical and creative resources for every educational need. They are trustworthy and a delight to deal with.
14 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Aihesha,
Thank you for your review, we really appreciate it.
It is lovely to hear that you are enjoying the site and the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I had an issue with billing and Beccy…
I had an issue with billing and Beccy was able to resolve my problem.
14 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Andréa,
Thank you for your review — we’re so happy to hear that Beccy helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
AMAZING SERVICE!
Twinkl’s customer support is super fast – they reply in no time at all! 😊 Every single problem I’ve had was sorted out perfectly, no hassle at all. And they even gave me a lovely discount too! Couldn’t ask for better – thank you so much!
9 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Dora,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares Team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Reply from Twinkl Educational Publishing
Hello there Jen,
Thank you for your review — we’re happy to hear you had a good experience with us and so glad that the Twinkl Cares Team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Prompt customer service and a quick…
Prompt customer service and a quick solution to all of my subscription questions. The TWINKL representative was very friendly and effecient.
12 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Narelle,
Thank you for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares Team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Thank you Twinkl staff
I spoke over email with Twinkl and they were friendly, polite and super helpful! Thank you, Joy, Olivia and Beccy :)
11 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there lani,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Joy, Olivia and Beccy helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Execellent trouble shooting
Execellent trouble shooting. Quick and kept on going until my issue was solved. Thanks so much!
11 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Sophie,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares Team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Excellent resources/subscription issue
Excellent resources, long time subscriber. Particularly useful for me as an advisory teacher who works in many different schools and across a number of key stages.
Issue with my account/subscription was resolved very swiftly. Thank you very much. Fantastic to be able to access a person on a customer service line.
11 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Katy,
Thank you for your review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Alyssa was very helpful and kept me…
Alyssa was very helpful and kept me updated on every step she took to help me wrt my membership account and also the free account.
10 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Christine,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that Alyssa helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Great range of resources
A great range of resources to help reduce the workload for teachers. You can create your own resources and even request changes to current resources to suit your needs. The Twinkl team are always helpful.
8 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the site and resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Excellent service from Twinkl
Excellent service from Twinkl. I had an issue, emailed them and received an instant reply and resolution. Could you ask for better service? Thanks Twinkl 👍
8 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Jill,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares Team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Customer service
My experience with Twinkl has been fantastic. I found them to be helpful, respectful and refund was almost instant. very happy with my interaction with them.
Highly recommend.
8 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Dee,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Fantastic customer service
My issue was solved quickly, efficiently and politely. Customer service was excellent. Twinkl went above and beyond. A pleasure to deal with.
3 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Hilary,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Happy to use Twinkl.
I’m so glad to use Twinkl resources for my son. Also, I love the customer team, always impeccable to sort all the problems or questions . Very happy. Thank you Twinkl team😉😌
4 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Giuseppina,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Twinkle genuinely care
Twinkl genuinely care about their customers. When I contacted customer services, they were quick to respond and took a personal approach to supporting me. I really felt listened to when I was going through a difficult time.
Customer services went above and beyond to support me and the team members I communicated with were friendly, helpful and incredibly efficient. Some of the best customer service I've ever experienced.
3 July 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Sarena,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
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