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Timberplates Reviews 

533
•
TrustScore 5 out of 5

4.9

Construction company
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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made, durable, and often exceed expectations. Many people appreciate the excellent service, highlighting the staff's helpfulness, great communication, and personalized attention throughout the ordering process. The ordering process is frequently described as efficient, with customers finding what they need, even for custom requests, and receiving their orders as expected or earlier. However, some customers also noted issues with order accuracy and product condition upon arrival, such as scratched items or incorrect parts due to ordering errors. A few other people also felt that customer support was unhelpful in resolving these problems and did not offer credit for damaged goods.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its excellent quality, durability,... See more

Quality

Consumers consistently report high satisfaction with product quality, describing items as well-built,... See more

Service

Reviewers mention positive feedback about service, highlighting great communication, prompt attention, and... See more

Order

Clients share positive opinions on the ordering process, often highlighting the ease and efficiency of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website was very user friendly. I was able to find what I needed in the correct pitch. Many companies offer only limited pitch variations but this company had what I needed. Additionally, the i... See more

Rated 5 out of 5 stars

What a great product! Great communication, great options, and service! Really makes our new pavilion pop with these black furniture buckle collar ties vs. wood 2x8 style. Thank you!!

Rated 5 out of 5 stars

I received a prompt response for my request for help in designing a set of decorative timber plates for my home's front porch. After providing some details and measurements, a custom design was provid... See more

Rated 5 out of 5 stars

I have used Timberplates for over 5 years now, they have always delivered a quality product with good finishing and packaged well. Recently we had a hickup on an order and they were very prompt to rec... See more

Company details

  1. Construction company
  2. Home Furniture Shop
  3. Hardware Shop
  4. Interior designer

Information provided by various external sources

Since 2010 TimberPlates.com has made it easy for architects, builders, and homeowners to build artful timber framed structures. Our precision-cut custom and stock steel plates add beauty and strength to any timber frame project. We are dedicated to providing fast, friendly customer service at prices our competition cannot touch. We are a small, family-owned business located in the heart of Central Texas. But don't let our small size fool you. We use the latest in CNC Plasma technology to achieve accurate, repeatable, clean cuts every time.

Contact info

4.9

Excellent

TrustScore 5 out of 5

533 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.9

All reviews

(533)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

High quality really pops!

What a great product! Great communication, great options, and service! Really makes our new pavilion pop with these black furniture buckle collar ties vs. wood 2x8 style. Thank you!!

23 June 2026
Rated 5 out of 5 stars

The website was very user friendly

The website was very user friendly. I was able to find what I needed in the correct pitch. Many companies offer only limited pitch variations but this company had what I needed.
Additionally, the i ok products are offered in unfinished it powder coat giving an option.
The packaging was very secure abc arrived with no damage about 10 days sooner than I expected. I would recommend them and will use them again.

11 June 2026
Rated 4 out of 5 stars

The tie rods was well built and…

The tie rods was well built and beautifully finished. My only critique would be to have the ability to lock the fork to keep the rod from spinning inside and wanting to back out while adjusting the turnbuckle as both the forks were right hand threads.

21 April 2026

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