Banner for The Internet Traveller

The Internet Traveller Reviews 

784
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of their holidays, including first-class hotels and brilliant transfers, leading to amazing and memorable trips. The booking process is frequently described as seamless, stress-free, and straightforward, making it easy to arrange complex multi-destination itineraries. The company's staff are consistently praised for being professional, knowledgeable, and extremely helpful. Reviewers highlight their patience, attentiveness, and willingness to accommodate changes and provide tailored advice, ensuring customer needs and budgets are met. This personalized approach and excellent communication fostered confidence and satisfaction, leading many to eagerly plan future bookings.

What people talk about most

Holidays

Reviewers express high satisfaction with their holidays, often describing them as "dream holidays" or "trips... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the helpfulness and... See more

Booking process

Users describe positive interactions with the booking process, highlighting its ease and efficiency. Many... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Music Cities of the South is a great package....!!! From the Jazz of New Orleans, through Home of the Blues, Memphis, to Music City, Nashville, this is one great thought out tour.. !! I did this tour... See more

Company replied

Rated 5 out of 5 stars

Victoria arranged our trip to US. This time, we are looking San Francisco, Santa Monica, Puerto Vallarta and San Diego. Victoria done everything, flights, hotels etc so easy and confident in reco... See more

Company replied

Rated 5 out of 5 stars

When my thoughts turned to booking my husband's 60th birthday trip to Memphis there was only 1 place I was booking it through, The Internet Traveller. Lauren Taplin helped me through the whole pro... See more

Company replied

Rated 5 out of 5 stars

Had a very good experience booking my holiday to Canada with The Internet Traveller! A nice website providing quite a lot of details about each trip, easy enquiry form and had an email responding the... See more

Company replied


Company details

  1. #7 of 144 best companies in Tour operator
  2. #5 of 52 best companies in Cruise Travel Agency
  3. #2 of 34 best companies in Cultural tours provider
  4. #2 of 41 best companies in Tour Agent
  5. #10 of 202 best companies in Travel agent
  6. #5 of 97 best companies in Travel deals

About The Internet Traveller

Written by the company

About us

The Internet Traveller is a privately owned, UK-based travel company specialising in multi-centre and tailor-made long-haul holidays. For over a decade we've been helping customers across the UK plan trips that go beyond the standard package, with a particular focus on the USA, Asia, and Canada. Whether you want to combine New York, Las Vegas, and a Hawaiian beach, work your way through Thailand, Vietnam, and Cambodia, or follow a Rocky Mountaineer route through Vancouver, Banff, and Lake Louise, we put the itinerary together around you.

Our specialism is multi-centre travel: holidays that stitch together two, three, or more destinations into a single trip, with flights, hotels, transfers, and tours coordinated end to end. It's the kind of holiday that's difficult to book confidently online by yourself, and where the right travel consultant genuinely saves you time, money, and stress. We're not a faceless booking engine; we're a team of experienced consultants who know these destinations first-hand.

Where we specialise

USA holidays. From classic twin-centres like Las Vegas and Los Angeles, to coast-to-coast multi-centre itineraries taking in New York, Orlando, San Francisco, Hawaii, and the National Parks. We arrange Florida family holidays, Californian road trips, New England fly-drives, and bespoke USA tailor-made trips for honeymoons, milestone birthdays, and once-in-a-lifetime escapes.

Asia holidays. Tailor-made trips across Thailand, Vietnam, Cambodia, Japan, Bali, Singapore, Malaysia, and Sri Lanka. Multi-centre combinations are our strength here, whether that's pairing the temples of Siem Reap with the beaches of Koh Samui, or building a longer itinerary that takes in Tokyo, Kyoto, and Hakone.

Canada holidays. Rocky Mountaineer rail journeys, fly-drives through British Columbia and Alberta, multi-centre trips combining Vancouver, Banff, Lake Louise, and Jasper, and East Coast itineraries through Toronto, Niagara, Quebec City, and Montreal.

Alongside our core destinations we also arrange holidays to the Caribbean, Australia and New Zealand, South America, Africa, and the Indian Ocean. If it's long-haul and you want it tailor-made, we can build it.

Why book with us

  • Fully ATOL protected. We hold an Air Travel Organiser's Licence with the Civil Aviation Authority, so every flight-inclusive package you book with us is financially protected.
  • ABTA bonded. Members of ABTA (The Travel Association), giving you the additional reassurance of industry-standard protection and dispute resolution.
  • Real consultants, not call centres. Our team are experienced, fully qualified travel specialists who actually know the destinations they sell.
  • Tailor-made as standard. Every itinerary is built around you, not pulled off a brochure shelf.
  • Impartial advice. We're not tied to one operator or one airline, so we recommend what's genuinely right for your trip.
  • Flexible payment options. Low 10% deposits and payment plans available, so you can secure your holiday without paying it all upfront.

Frequently asked questions

What is a multi-centre holiday?
A multi-centre holiday combines two or more destinations into one trip. For example, three nights in New York followed by four nights in Las Vegas and a week in Hawaii, all booked together with flights, internal transfers, and hotels coordinated as a single itinerary. It's a great way to see more on one journey, particularly on long-haul trips where the flight cost is a big chunk of the budget.

What does tailor-made mean?
Tailor-made means we build the itinerary around you rather than selling you a fixed package. You tell us where you want to go, how long for, what kind of hotels you like, and what you want to do, and we put together a quote with options. You can change any element until it's right.

Are my payments financially protected?
Yes. We're ABTA bonded and hold our own Air Travel Organiser's Licence (ATOL) with the Civil Aviation Authority. Every flight-inclusive package booked with us is fully ATOL protected, meaning your money is safe and you'll be looked after if anything happens to a supplier.

How much deposit do I need to pay?
Deposits typically start from 10% of the holiday cost, with the balance due closer to departure. We also offer flexible payment plans, so you can spread the cost across the months leading up to your trip rather than paying it all in one go.

How far in advance should I book?
For long-haul and multi-centre trips, we'd recommend booking 6 to 12 months in advance where possible, particularly for peak periods like school holidays, Christmas, and New Year. Booking early gives you the best choice of flights, hotels, and itinerary options. That said, we can often put together shorter-notice trips too, so it's always worth asking.

Do you arrange honeymoons and special occasion trips?
Yes, regularly. Honeymoons, milestone birthdays, anniversaries, and once-in-a-lifetime trips are some of our most popular bookings. We'll work with you to build something memorable, and we have strong supplier relationships that often unlock added extras like room upgrades, dinners, or spa treatments.

Do you offer travel insurance?
We don't sell travel insurance directly, but we do require you arrange comprehensive cover when booking. For long-haul and multi-centre trips, make sure your policy covers all the destinations and activities you have planned.

Can you arrange visas and ESTAs?
We'll always advise you on what's required for your trip, including ESTAs for the USA, eVisas for destinations like Vietnam and Cambodia, and any other entry requirements. The application itself is something you'll need to complete yourself, but we'll point you to the right official channels and make sure you know what's needed and when.

Do you sell flights only?
Our focus is flight-inclusive holidays and tailor-made itineraries, so flights-only isn't our core offer. That said, if you're a previous customer or have a specific need, get in touch and we'll see what we can do.

How do I get a quote?
Either send us an enquiry through our website with a few details about what you're looking for, or call and speak to one of our consultants directly. There's no obligation and no pressure to book, and most quotes come back to you within a working day.

How to book

You can browse and enquire through our website, or speak directly to one of our consultants who'll talk through your ideas, build an itinerary, and quote it back to you with options. There's no obligation to book, and no pressure to take the first thing we put together. Tailor-made means we keep adjusting until it's right.

We look forward to helping you plan your next holiday.

contact us all destinations multi-centre inspiration

Why customers stay with us

Written by the company

One consultant, from first enquiry to your return
You'll speak to the same expert throughout. No call centres, no scripts, no being passed around. Just someone who knows your trip inside out.

Your money is fully protected

ABTA bonded and ATOL protected

Every flight-inclusive holiday you book with us is fully ATOL protected through our own licence with the Civil Aviation Authority. We're also ABTA bonded, which means your money is safe from the moment you pay your deposit, and you're covered if anything goes wrong with a supplier.

Contact info

Promotion box for The Internet Traveller

Your tailor-made adventure awaits

The trip you've been picturing, planned by people who've been there.

5.0

Excellent

TrustScore 5 out of 5

784 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(784)

243 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Rebecca was so patient with us in the planning stages of our holiday. From making little tweaks to our itinerary at our request and sharing her own holiday tips in our chosen destination, nothing was too much trouble. We’re now counting the days until we go!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Victoria listened to what we were…

Victoria listened to what we were looking for in USA multi state trip and gave great advice and also helped with issues we had and in the got us a great deal and a trip we know we will remember forever. Thanks Victoria

1 July 2026
Rated 5 out of 5 stars

incredible company, will be booking again soon!

first off, id like to start by saying i dont usually write reviews, but having just returned from my dream holiday, i feel compelled to give a well-deserved review to such a fantastic company, and to victoria specifically!

victoria was incredibly helpful, professional and friendly throughout the entire process. she seemed just as excited about the holiday as me, and it put my mind at ease knowing we were in good hands! me and my mum are nervous flyers, so flying to japan (our multi-centre destination) was daunting, and we had a lot of questions, some of which were silly, which victoria answered quickly. the customer support were also excellent, they always picked up the phone and always answered questions consistently. before we knew it, we had arrived in tokyo!

the package was an incredible value for money. we went to tokyo, hakone, kyoto, osaka and finally, okinawa. with our JR pass, twin rooms, bed and breakfast and a couple of experiences (unforgetable, by the way) pre-booked and included (flights too, of course), all we had to do was go! everything was thought of and accounted for.

in fact, there was a couple of times ( the most notable times being when arriving into our hotel in hakone with our room facing out onto a lake ashi and the top of fuji visible, again on the bullet train, and two more times when we arrived in okinawa with our sea-view twin room and swimming with the biggest fish ive ever seen in the pool-temperature sea) where me and my mum both turned around to each other and said "god, how did victoria pull this off?!"

some of the turnarounds were a little bit tight, but with our JR pass included, travelling around japan was easier than it was to get the train to london! hahah!

whenever i tell people how much this trip cost us and how much was included, they all gasp. i have recommended you guys to everyone i know, and will continue to! we will be booking again soon!

thank you for making my dream holiday a reality!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Caroline Hetherington was very …

Caroline Hetherington was very knowledgeable and helpful. Nothing was too much trouble and made the whole booking experience a smooth process.

30 June 2026
The Internet Traveller logo

Reply from The Internet Traveller

Thank you for your lovely review!

We're delighted to hear that Caroline made your booking experience so smooth. Her knowledge, helpful approach, and willingness to go the extra mile for our customers are qualities we're incredibly proud of, and she'll be thrilled to receive your kind feedback.

Thank you for choosing The Internet Traveller. We hope you have a fantastic holiday, and we look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Brilliant communication

Brilliant communication. All quires where answered. Quick response times. Overall excellent service.

26 June 2026
The Internet Traveller logo

Reply from The Internet Traveller

Thank you for your wonderful review!

We're delighted to hear that you received excellent service and that our communication, quick response times, and support throughout the booking process met your expectations. We always aim to make planning your holiday as smooth and straightforward as possible, so it's fantastic to know we achieved that for you.

Thank you for choosing The Internet Traveller. We hope you have an amazing trip, and we look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Amazing attention to detail

From first contact to booking Jenny has been amazing. As we were booking 11 months ahead we had to wait for flights to be released but she got back to me as promised. The holiday she put together for us is fantastic, taking great care to include our wish list. Having never booked a holiday this way I was a little dubious, but I cannot recommend highly enough for the care and attention to detail that was shown. Book with this company with confidence, you won’t be disappointed 😁

26 June 2026
The Internet Traveller logo

Reply from The Internet Traveller

Thank you so much for your fantastic review and recommendation!

We're delighted to hear that Jenny made your booking experience such a positive one from your very first enquiry. She'll be so pleased to know that her commitment to keeping in touch, following up when the flights were released, and carefully creating an itinerary around your wish list made all the difference.

We understand that booking a holiday this way can feel a little unfamiliar at first, so it's especially rewarding to hear that our personalised service and attention to detail gave you confidence throughout the process.

Thank you for placing your trust in The Internet Traveller and for your kind recommendation. We hope you have an amazing holiday and make memories to last a lifetime. We look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Catherine listened to what we wanted…

Catherine listened to what we wanted and offered great options looking forward to our trip

26 June 2026
Unprompted review
The Internet Traveller logo

Reply from The Internet Traveller

Thank you for your lovely review!

We're so pleased to hear that Caroline took the time to listen to what you were looking for and was able to recommend options that were just right for you. Creating holidays that are tailored to each customer is something we take great pride in.

We hope you have a fantastic trip and make plenty of wonderful memories. Thank you for choosing The Internet Traveller, and we look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Second trip with internet traveller …

Second trip with internet traveller and once again every thing went brilliantly. Booking was easy and I was kept informed of flight changes when we couldn't go through Abu Dhabi and changed flights worked out great.We went the Thailand trip this year and the Veitnam, Bali trip last year all hotels were excellent and all transfers were on time .Cant think of anything 🤔 that I would have wanted to change .Looking to do Kentucky next year and will definitely book through internet traveller again brilliant company. Thank you for the memories.

1 June 2026
Unprompted review
The Internet Traveller logo

Reply from The Internet Traveller

Thank you so much for your wonderful review and for choosing The Internet Traveller for your second adventure!

We're delighted to hear that everything went smoothly once again, from the booking process to keeping you updated with your flight changes. It's great to know that the revised travel arrangements worked out well and that you enjoyed excellent hotels and reliable transfers throughout both your Thailand trip this year and your Vietnam and Bali holiday last year.

It means so much to us that you've had such positive experiences and that you're already thinking about booking your Kentucky adventure with us next year. We’d be delighted to help you plan another unforgettable trip.

Thank you again for your continued trust and support. Here's to making many more incredible memories together!

Rated 5 out of 5 stars

Tanya was super helpful

Great experience Tanya was super helpful! Booking was easy..

22 June 2026
Unprompted review
The Internet Traveller logo

Reply from The Internet Traveller

Thank you for your fantastic review!

We're so pleased to hear you had a great experience and that Tanya was able to help make the booking process so easy. She'll be delighted to know her support made a positive difference.

Thank you for choosing The Internet Traveller. We hope you have an amazing holiday, and we look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Caroline has been amazing

Caroline has been amazing, from the very beginning you took our details and chatted through our plans and sent on a cost and itinerary straight away and added in some special touches as well for special dates when we are away. Just made the whole experience special. Really looking forward to it with no additional stress of booking details flights etc. And the only company that suggested one of the hotels I had seen in New Orleans, so it was a must!

22 June 2026
Unprompted review
The Internet Traveller logo

Reply from The Internet Traveller

Thank you so much for taking the time to share your wonderful feedback!

We're thrilled to hear that Caroline made your booking experience so enjoyable from start to finish. Taking the time to understand your plans, creating the perfect itinerary, and adding those thoughtful touches for your special dates are exactly the kind of personalised service we pride ourselves on.

It's fantastic that we were able to include the hotel you had your heart set on in New Orleans, helping to make your dream itinerary a reality. Knowing we've taken the stress out of organising your flights, hotels and travel plans means so much to us.

Thank you for choosing The Internet Traveller. We hope you have an incredible trip filled with unforgettable memories, and we look forward to helping you plan your next adventure when you return!

Rated 5 out of 5 stars

Will always trust Jenny to organise our…

Will always trust Jenny to organise our holiday. Would never go anywhere else. A personal and interested service as always, always above and beyond x

19 June 2026
The Internet Traveller logo

Reply from The Internet Traveller

Thank you so much for your lovely review!

We're delighted to hear that Jenny continues to earn your trust when planning your holidays. She is passionate about providing a personal service and always goes the extra mile to make sure every trip is just right, so your kind words will mean a great deal to her.

Your loyalty and continued support mean so much to us, and we're honoured that you choose The Internet Traveller time and time again. We look forward to helping you plan many more amazing holidays in the future!

Rated 5 out of 5 stars

Cannot speak highly enough abt my…

Cannot speak highly enough abt my fantastic experience!!!..Spoke with Victoria who was the most informative, efficient and such a kind, lovely person that Ive ever dealt with, (booking holiday wise that is !!!)..I cannot wait to speak with her again, its like I have known her for years .1st class service from Victoria !!!!...Thought my southern Tennessee trip, (music city of the south) would be completely out of reach, but I was wrong. Victoria put my package together and I was very impressed with the price, and the overall quality of the hotels I was going to be staying at..And that includes the hotel which is one of my favourites in Memphis downtown...Never thought I'd be returning there again, due to the price, so im very happy !!..Was also very impressed to have some wonderful tours to go on whilst visiting..The booking process is so simple, not complicated at all....Victoria is a true asset to the company and I was very happy with her advice and assistance!!. I'll definitely be using Internet traveller again..The destinations, hotels, transportation, tours and cost are incredible..Its going to be a trip of a lifetime!!..Thank you Victoria, you are a star 🌟 🤩..And thank you internet traveller. This is my dream come true !!!.

16 June 2026
The Internet Traveller logo

Reply from The Internet Traveller

Thank you so much for your incredible review!

We're absolutely delighted to hear how much you enjoyed your booking experience with Victoria. She'll be thrilled to know that her knowledge, care and dedication made such a positive impression. Providing personalised service and helping our customers turn their dream holidays into reality is exactly what we strive for, so it's wonderful to know Victoria did just that.

Your Music Cities of the South adventure sounds amazing, and we're so pleased we could help create an itinerary that includes your favourite hotel in downtown Memphis, fantastic tours, and great value throughout. It's especially rewarding to hear that a trip you thought might be out of reach has become your dream holiday.

Thank you for your kind words about our booking process and for choosing The Internet Traveller. We truly appreciate your recommendation and can't wait to help you plan your next adventure when you return.

We hope you have the trip of a lifetime and make memories that will last forever. Have an incredible time, and thank you again for your wonderful support!

Rated 5 out of 5 stars

Brilliant holiday, great customer servce…

This was our second holiday with this company with Jenny as our agent. This time travelling to Canada. I can not praise Jenny enough, from start to finish she was always on hand. Even when there was an issue with the paperwork for one of our trips she got it sorted before we travelled. The companies they used for our trips transporting us from place to place were absolutely brilliant.
Nothing was too much trouble for Jenny and her colleagues. We are already looking at holidays advertised knowing that they will customise them to match our needs.
Would recommend. First class.

21 May 2026
Unprompted review
The Internet Traveller logo

Reply from The Internet Traveller

Thank you so much for your fantastic review and for choosing to travel with us again!

We're absolutely delighted to hear that Jenny provided such exceptional service throughout the planning of your Canadian adventure. It's wonderful to know she was able to resolve the paperwork issue before you travelled, giving you peace of mind, and that everything else—from your transfers to your excursions—ran so smoothly.

Providing personalised holidays that can be tailored to each customer's needs is something we take great pride in, so it's especially rewarding to hear that you're already looking at your next trip with us. We'll be sure to pass your kind words onto Jenny and the rest of the team—they'll be thrilled to know they helped make your holiday such a success.

Thank you for your recommendation and continued trust in us. We can't wait to help you plan your next unforgettable adventure!

Rated 5 out of 5 stars

Tokyo Itinary

Planning a trip to Tokyo. Tanya our adviser was excellent throughout planning and re-planning our itinary. All bodes well for our trip.

17 June 2026
Unprompted review
The Internet Traveller logo

Reply from The Internet Traveller

Thank you for your wonderful review!

We're delighted to hear that Tanya provided excellent support throughout the planning process, especially while helping you refine and rework your itinerary. We know that creating the perfect trip can take a little fine-tuning, and we're so pleased she was able to make the experience smooth and enjoyable.

Tokyo is an incredible destination, and we hope your holiday exceeds all your expectations. We'll be sure to share your kind feedback with Tanya – she'll be delighted to hear it.

Thank you for choosing us, and we wish you an unforgettable adventure in Japan!

Rated 5 out of 5 stars

Victoria was great!

Victoria was a great help. Gave us options and was very accommodating whilst we changed options to settle on our final plans. Really looking forward to our trip! Thanks so much

3 June 2026
The Internet Traveller logo

Reply from The Internet Traveller

Thank you for your lovely review!

We're so pleased to hear that Victoria was able to help you find the perfect holiday. Taking the time to explore different options and making changes along the way is all part of ensuring you book the trip that's right for you, so we're delighted Victoria made the process as smooth and accommodating as possible.

We'll be sure to pass your kind words on to Victoria. She'll be thrilled to know she helped make your booking experience such a positive one.

Thank you for choosing us. We hope you have an amazing trip and create memories to last a lifetime!

Rated 5 out of 5 stars

Our sales advisor Victoria was so…

Our sales advisor Victoria was so helpful from start to finish
Victoria kept in touch with any of our requests and amendments and managed to find us some super accommodation for our family party
Highly recommended

15 June 2026
Unprompted review
The Internet Traveller logo

Reply from The Internet Traveller

Thank you so much for your wonderful review!

We're delighted to hear that Victoria provided such excellent service from start to finish. She always goes the extra mile to ensure every holiday is tailored to our customers' needs, so it's fantastic to know she was able to help with your requests and amendments while finding the perfect accommodation for your family.

We'll be sure to pass on your kind words to Victoria – she'll be delighted to hear them.

Thank you for your recommendation and for choosing us. We hope to help you plan another fantastic family holiday in the future!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look