attention for detail
constructive training

Jessica Lowes was super helpful and friendly, She answered all my questions and setup the next session to help with next steps.

Sage HR Onboarding

The onboarding meeting with Jessica was very useful. She answered all my questions, was very knowledgeable, and made the process easy to understand. Thank you for your support and guidance

Very clear, precise instructions using terminology that I understood. Mel was friendly and informative

The Sage HR onboarding experience was thorough and Lee Bibby was helpful, patient and knowledgeable. Taking time to show us every element of the new system and ensuring we are confident with the software.

Great training to learn about the HR leave management module. Philip provided the information in a relaxed manner and left me feeling very confident in being able to manage the system.

We frequently experience 404 (complete failure) errors on Sage HR that then get told after investigation that this is a known bug the developers are working on. This has been going on for over a month now. For a company this size and reach, it is not acceptable to general release software this flaky

Bcs l have released many things

Avoid Sage Employee Benefits. They make mistakes on their system which means you cannot get the benefits you are due, they change their system to not accept named addresses, suggest i change my address, blame my bank when nothing has changed, suggest i reload the app, take over 7 months to still not resolve it, offer a nominal amount of goodwill gesture, but dont accept fault.

Promised a ring back, never materialised

Sage’s “free trial” felt like a trap. I was charged without clear warning, and they do not even provide a proper customer care email address or phone number. Very poor, frustrating, and untrustworthy service

Thank you
Natalie Cade was very helpful with the teaching of sage payroll. I felt at ease with Natalie. no question was to much trouble to her. I'm glad to have her support going forward.
lovely member of staff. was a pleasure talking and running through the points i had to go over.

I want money

I have been asked to re-authorise my bank connection. Plaid is sending a verication code to a totally unknown number, so I cannot proceed. Again I am angry with Sage. Just wasting my time.
Of course the dreaded Sage AI is useless
Cannot call a human. No numbers or email either!
Just discovered another six duplicate transactions created by Copilot. This is making my accounts very difficult to monitor and inaccurate, Very amateurish and frustrating. If I wasn't forced to use Sage for MTD I would not use it at all! I do NOT recommend Sage Accounting for Sole Traders!!

Very easy to understand and to follow step by step instructions. Great effort by the Sage team.

Very helpful and technically knowledgeable

Issue with remittance advice not printing so called Sage support and spoke to Andrew who was very helpful and thorough in explaining each step of the process to fix the issue. Remittances are now pulling through. Excellent support!

The Sage representative Andrew went absolutely over and above to help and fully resolve my issue

We recently attempted a software upgrade from Sage 50 to Sage 200, expecting it to be a well-supported process. Unfortunately, our experience has been the complete opposite.

We purchased Sage 200 as the recommended upgrade path from Sage 50 following consultation with Sage themselves and following a significant migration project. One of our key business requirements was the ability to generate ad hoc customer payment requests using SagePay without first creating invoices or statements – functionality we had relied upon successfully in Sage 50 for years.

It was only after the migration had been completed that we discovered Sage 200 simply does not support this workflow. Despite considerable effort from both ourselves and our implementation partner to find a workaround, none exists. As a result, we had no option but to abandon the migration and revert entirely back to Sage 50.

This has left us having spent significant time, money and internal resources on a failed implementation, alongside the costs charged by our third party migration provider. To make matters worse, we are now paying subscriptions for both Sage 50 and Sage 200 simultaneously, despite Sage 200 never having been used in a live production environment.

We raised the matter with Sage's cancellations team, explaining that this was not a normal change of mind cancellation but the result of an upgrade that failed because a critical piece of functionality was absent. More than two weeks later, we have received no meaningful response or resolution.

What has been most disappointing is the lack of response after contacting Sage. We invested in Sage 200 in good faith, based on the expectation that it would support the core processes we were already using in Sage 50. Instead, we have been left paying for software we cannot use, while continuing to pay for the product we were supposed to replace.

For any business considering using 50 or 200, be extremely careful with any functionality that is promised to you by the sales team or marketing documents, and check that every promised function actually works in practice.