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PRIMA Leisure Reviews 

7,515
•
TrustScore 4.5 out of 5

4.3

Caravan Supply Shop
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Review summary

Created with AI, based on recent reviews

Looking at 1,962 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and friendly staff who provide precise information and make ordering easy. Many people appreciate the quick processing of orders and the efficient delivery of items, often arriving sooner than expected. Reviewers are generally satisfied with the products, noting the availability of hard-to-find and specialist parts, which arrive in good condition. However, some customers also noted issues with delivery services, citing lost parcels, significant delays, or problems with specific couriers like EVRI and DPD. A few other people also felt that product descriptions or compatibility could be misleading, leading to items that didn't match or required modifications. Additionally, some reviewers mentioned concerns about high shipping costs and overall product pricing compared to other sources.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many praising quick processing and timely deliveries,... See more

Product

Customers had ambiguous experiences with product quality and availability, with some praising the range of... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease and speed of ordering, with... See more

Service

People report positive experiences with service, often highlighting its efficiency and speed, with many items... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding prices to be fair, reasonable, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Prima leasure did a good job of communicating. When their supplier had delays. Prima leasure have a huge selection of parts, which will sometimes lead to supplier issues. I think they did a grea... See more

Company replied

Rated 4 out of 5 stars

Unfortunately Prima used EVRI to deliver our parcel, which they failed to do. However, Prima soon replaced the missing purchase and this time used DPD. I was very pleased with their service but NOT th... See more

Company replied

Rated 4 out of 5 stars

Two window blinds ordered, the small one arrived the following day the large window blind had a 6 week wait, though it did arrive early after 2 weeks. The small blind the colour was not a match I hop... See more

Company replied

Rated 5 out of 5 stars

The website is easy to navigate, but if you can’t find the item you want PRIMA respond quickly to email enquiries and are very helpful. Delivery is swift and items are packaged very safely. I have use... See more

Company replied

Popular products

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Company details

  1. #19 of 20 best companies in Caravan Supply Shop
  2. #72 of 79 best companies in Camping Shop

Written by the company

Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8k reviews

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4.3

All reviews

(7,515)

1,862 reviews in the last 12 months

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Rated 5 out of 5 stars

Bailey caravan parts

As we live in New Zealand and own a Bailey caravan its great to order parts that are no longer available here. The order was quick to process and deliver. We'll definitely be back for more

7 July 2026

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