MrQ.com Reviews 

15,465
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,816 reviews, reviewers had a great experience with this company. Many customers find the website smooth, easy to navigate, and user-friendly. People frequently praise the extensive and varied selection of games available, keeping them entertained. Consumers also highlight the quick and easy withdrawal process, with funds often reaching accounts very rapidly. However, some customers noted concerns regarding games, feeling certain ones are difficult to win or have low return-to-player rates, resulting in 'dead spins'. The minority of people were dissatisfied with customer service, citing unhelpful chat interactions or difficulty reaching support. A few others also felt there were occasional payment issues, such as late charges, prolonged verification, or deposits freezing.

What people talk about most

Website

People report ambiguous experiences with the website, with many praising it as one of the best and most... See more

Payment

Users describe ambiguous interactions with payment, with many reviewers praising the super fast payouts and... See more

Product

Consumers find the product to be ambiguous, with many reviewers praising the wide selection of games, fast... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the site's ease of use... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising the quick responses... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The worst promotions In the business, The new Daily free game clearly can't be won, I haven't even had a single kick that wasn't saved... from the beginning since it replaced the last game and neithe... See more

Rated 5 out of 5 stars

Been with MrQ sometime now , You win you lose , gotta say probably one of the smoothest sites out there , easy to navigate around and a great choice of games… Withdrawals to my bank are near enough... See more

Company replied

Rated 5 out of 5 stars

Still my absolute favorites! is my second review for them, and my opinion hasn't changed a bit. In my personal experience, this is still the best and most reliable site I have ever played on. Extre... See more

Company replied

Rated 5 out of 5 stars

It’s a fact in the uk you have to verify yourself due to gambling rules and law… so accept that, set limits and spend only what you can afford to lose, only spend disposable money, not essential money... See more

Company replied


Company details

  1. #10 of 35 best companies in Casino
  2. #31 of 46 best companies in Gambling Service
  3. #16 of 47 best companies in Online Casino or Bookmaker

About MrQ.com

Written by the company

All fun, no faff — that’s the MrQ way. We’re the casino that tells it like it is: no wagering requirements, no hidden catches, no corporate BS.

Every win is paid as real cash, every time. No sneaky fine print, no “you must play it 35x” nonsense.

Withdrawals hit within minutes, not days because waiting for your own money is ridiculous.

And with over 1,000 honest-to-goodness games, you’ll always find something worth hating us for.

Some players love us. Some love to hate us. Either way, they know we’re the real deal.

A welcome offer that’s actually worth it:
Join today, deposit & play £10, and grab 100 Free Spins on Big Bass Splash*. No 35× wagering. No nonsense.

Sometimes you’ll hook a monster. Sometimes you’ll just feed the fish. Either way, it’s 100 free spins of pure Big Bass chaos with your first deposit.

Q says you’re welcome.

Full T&Cs apply. Not available in NI. 18+. BeGambleAware.org.

Need some help? Get in touch with our support team via chat, available from 09:00 am to 9:00 pm, 7 days a week.

Instant withdrawal guaranteed. Or we pay you £10

Written by the company

We’ve got the fastest payouts in the game. And we’re so confident, we’re daring you to test it.
So go ahead. Withdraw and watch. If it’s not with your bank within seconds, we’ll send you £10 for your trouble. Because let’s be honest, waiting’s for losers. Either way, you come out on top. Your move. T&Cs Apply - https://mrq.com/promotions/guarantee

Contact info

3.9

Great

TrustScore 4 out of 5

15k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(15,465)

2,786 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Over a month for them to conduct their…

Over a month for them to conduct their source of funds review. No problem, sure. But then I didn't pass the review and they blocked my withdrawal sure fine. But all my deposits I put into the site from the time the SoF was prompted till the ending of it surely should be returned back to me? Because if not you've kept my deposits that you deem non acceptable as well as my withdrawal. Leaving your company net positive and me negative? Complaints procedure stage 1 is aimed to be reviewed in 14 days, only to be met with an update of its going to be longer. It seems like every team is delayed and not one can give a prompt answer to anything. It seems like you're trying to get customers to raise bank disputes so you can forfeit all monies. Not one pleasant experience with any team customer support, Complaints or verification. I just want my deposits back.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

I love their no nonsense approach

I love their no nonsense approach. Withdrawal are more or less instant. Customer service team don’t mess about, any problems they sort you straight out. I can’t fault them to be fair. Keep up the good work Mr Q

12 July 2026
Unprompted review
Rated 3 out of 5 stars

Tried to reopen account

Tried to reopen account, got told it was now open by support, waited 3 days and then tried to login and the account is still closed. Very unprofessional in my opinion on how they handled this situation. Ended up just walking away because going around in circles trying to open account.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

I used mr q all the time it was my main…

I used mr q all the time it was my main go to site ...but I have noticed the change ...the free football game is awful as many have stated ...and never have I gotten any free spins in the Friday drop or the £10 dropped into accounts 🤔. Also the winning on slots doesn't seem to be the same before you have a good play now it just eats your money ...mr q I never had a problem good payouts and quickly now it seems to have gone downhill 😕. Tbh it's not my fav go to site anymore.

14 July 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Sara. You've been with us long enough to notice when things have changed and this is a fair and honest breakdown of exactly where. The daily game and Friday drop feedback keeps coming in and it's reaching the right people, we won't pretend otherwise. The slots feeling different is harder to pin down without looking at your account specifically, but if you want us to take a proper look, get in touch at support@mrq.com. We'd rather have you back than lose you.

Rated 1 out of 5 stars

I put lodes of money in and didn’t even win anything back

I put lodes of money in and didn’t even win one pence back I’m very disappointed as I usually have a good experience with your app but I have lost more than I have wone

11 July 2026
MrQ.com logo

Reply from MrQ.com

Hi Natasha. A session where nothing comes back is a rough one, especially when you're used to it going better. If you think something looked specifically off beyond a bad run, get in touch and we'll take an honest look.

Rated 1 out of 5 stars

I didn’t think this company could get…

I didn’t think this company could get any worse, after a year and a half of fighting to get my winnings, I finally get a new psssport (even though my old one was in date when I won the money and when they asked me to send a screenshot of it).I swear they waited till it was out of date to ask me to send in another screen shot.
Anyway I get a new passport and email to tell them this.
I was sent an email back within 24 hrs saying I needed to email off the email I had opened the account with.
So that’s what I did.
I’ve sent 3 emails now first one 3 weeks ago nearly each time getting an automated reply saying they would get back to me within a day, and I’ve not had one reply.
Not only is it really rude, it feels like now I have my new passport there should be nothing stopping me getting my winnings, except if the company I won the money with hasn’t even got the decency to reply to not one but 3 emails.
It’s absolutely disgusting.
At least I have had so much more of you read my reveiws and if so have hopefully stayed clear of this site as they are scammers and theives.
I am not going to stop posting till I get what i won fair and square.
Please if you read this review I am just a disabled woman that won nearly £500 and have been trying to get the money since I won it in nov 2024.
If you have read my review just look at how many other people have also had issues when trying to get there winnings, stay away as there’s so many other sites out there that are honest as this site isn’t

23 June 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Amanda. Three emails over nearly three weeks with nothing but automated replies is not acceptable, full stop, and we won't try to dress it up. You've been patient far longer than anyone should have to be. Email support@mrq.com directly, mark it as urgent and reference your previous emails, and ask for this to be picked up by a senior member of the team today. You deserve a straight answer and a resolution, not another automated response.

Rated 3 out of 5 stars

Mr Q used to give decent bonuses until Penalty Panic

Mr Q used to give decent bonuses, but since introducing U vs Q: Penalty Panic, I've noted nothing but losses from 08/07/2026 to 14/07/2026, through a spreadsheet I've been tracking across 12 gamblings sites with free promos.

There has never been a situation where I have "not" saved and compared to other gambling sites who offer "free promotions" for returning customers, not just ones who pay but for ones who don't like myself, and often times stick to free things daily, it's not a good look when your previous "U vs Q" promotion was vastly more fairer, even if the wins were few and far between to begin with.

I still enjoy my time on the site, but I always stick to free promos on gambling sites as I don't want to fall into the trap of depositing money that I know I will immediately lose. I hope this feedback reaches the right people.

14 July 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Allan. A spreadsheet across 12 sites is about as thorough a piece of feedback as we've ever received and we mean that genuinely. The Penalty Panic feedback is something we keep hearing and we're making sure it reaches the right people internally. We appreciate you sticking with the free promos responsibly and we hope the feedback gets to where it needs to go, because it deserves to.

Rated 5 out of 5 stars

Super fast payout of withdrawal a

Super fast payout of withdrawal and the best value for playing time and in game wins …. 5 *
Betfair amongst others can learn a lot from MrQ !

12 July 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Michael. Super fast, best value and a comparison to Betfair that we'll quietly frame and put on the wall. Glad it's been that good.

Rated 2 out of 5 stars

The gimmick is so true I loved it last…

The gimmick is so true I loved it last time I done a review I hate it this review -£4119 and not a game play is just a hateable offence

It’s actually -4259 and after another deposit finally got a play untill Megaway dog house took £600 with one bonus of £30 on £2 spins that is horrendous

13 July 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Amy. A £4,119 net loss is a serious number and we won't brush past it. If you feel things have changed in how the games are playing, get in touch at support@mrq.com and we'll take a proper look at your account. We'd also gently encourage you to use the responsible gambling tools available, including deposit limits and cooling off periods, if the losses are weighing on you.

Rated 1 out of 5 stars

£70 lost not a single bonus or win!

12 July 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Luke. £70 without a bonus or a single win to show for it is a rough session and we won't wave it away. If you think something looked specifically off, get in touch and we'll take a look.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look