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Review summary

Created with AI, based on recent reviews

Looking at 144 reviews, most reviewers were let down by their experience overall. Many customers found the product quality to be poor, with items often made from cheap synthetic fabrics, not matching website descriptions, or arriving with defects. People frequently experienced significant delays in receiving their orders or no updates at all, with some items never arriving. Reviewers were highly dissatisfied with the return and refund process, often being offered store credit instead of cash refunds, facing complicated procedures, or being denied refunds entirely. Some people also felt that sizing did not correspond to descriptions, leading to ill-fitting garments. Conversely, a small portion of people were very satisfied with their purchases, praising the quality, fit, and design of the dresses, and expressing happiness with their items.

What people talk about most

Product

Consumers find product to be ambiguous, with many expressing significant disappointment regarding quality,... See more

Quality

Reviewers mention negative feedback about quality, with many expressing disappointment that products are of... See more

Order

Customers had negative experiences with order, with many advising others not to order from the website due to... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers finding it to be unfair and... See more

Refund

People report negative experiences with refund, with many reviewers expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid!!! Dress arrived after approximately 1month worse than Temu quality, nothing like in their website picture. Fabric is cheap, dress doesn’t hold any shape. Customer service trying to convince you... See more

Rated 1 out of 5 stars

I received a response via email yesterday, and they said my dress would be shipped today, but I haven't received any email or information today. It's truly heartbreaking that such a brand can leave pe... See more

Rated 1 out of 5 stars

I ordered a dress for a specific event however the wait on delivery was over 5 weeks so in the end I had to buy something else. When it did arrive I decided to return it to recoup some money. Each ti... See more

Rated 1 out of 5 stars

Absolute scam website! I ordered a dress for about €200 but never received it nor was I able to track it. Customer service is extremely poor and nothing besides an AI bot. They keep giving your ticket... See more


1.6

Bad

TrustScore 1.5 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(226)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Terrible quality

Terrible quality. This dropshipping website is here making horrible dupes of clothes. I received a cheaply made fabric-less dupe of what they show on the website and the refund is only relivered AS A GIFT CARD!!

18 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM MISS ROSIER

DO NOT BUY FROM MISS ROSIER. They will delay your order for MONTHS, lose your dress, give you same scripted excuse I've seen in other reviews, and finally came in but in bad quality. If you return anything, they'll claim they never got it. Cancel now while you still can. Total scam. 0 star if I can!

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not purchase from this website

Do not purchase from this website. First of all the sizings are not correct. They make it so difficult to return the products by making the process longer then it should including taking pictures of the items and making you pay for the shipping . Avoid at all costs.
It’s not worth it.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely loved this dress

Absolutely loved this dress! The quality is amazing, the fabric feels luxurious, and it fits perfectly. It looks exactly like the photos, and I received so many compliments wearing it. Shipping was fast, and the whole shopping experience was smooth. I would definitely order from Missrosier again! Highly recommend!

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Where do I start

Where do I start . Firstly sizing is completely off . Ordered an X-Large dress and it would only fit my daughter who is a. Size 8 . Trouble starts when you try to return the item . A list of emails offering a gift card further discount but not a refund. They stated that the office was in the USA and customs and shipping etc would be very expensive for me . Then offered to keep the dress and a discount code to order again . Eventually as I could get a full refund they gave me 60 percent ie 120 euro of a 200 euro dress . The word scam comes to mind . Do not buy from site

14 July 2026
Unprompted review
Rated 1 out of 5 stars

‼️Buyer beware


‼️Buyer beware. Dress arrived after approximately 1 month and the quality of the dress is poooor, color of the dress not matching the image of the dress in their website the when I contacted them to request a return and a refund, they started pushing me to accept a 110% gift card instead of processing my refund.
While they kept delaying my case, they changed the return policy on their website!!!
I have evidence of the policy change. On top of that, the product I received did not match the photos. Based on my experience, I do not recommend buying from this store.

They changed the policy from refunding same as original payment to refunding only gift cards!!!

Manipulating your return policy after a customer’s purchase is something scammers do, not respectable companies.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

16 dresses already in my closet and I’m looking forward to purchase more as they are gorgeously designed and look stunning on me ))

I have approximately 16 dresses and skirts from online shop Miss Rosier. And 2 items are on the way to Thailand is where I live.
My experience with this shop always was positive and items I purchased satisfied me with beauty and quality. Never return a thing. Once I had longer period to wait but custom service via email provided me good service and informed me why my parcel too long time to wait - so there wasn’t any long response at all and pretty helpful and informative.
Discount they provide on the web site works perfectly and it isn’t scam.
I’m really happy of buying clothes in Miss Rosier shop and it’s pretty obvious as my Instagram is filled with beautiful dresses they make.
Highly recommended .

7 July 2026
Unprompted review
Rated 1 out of 5 stars

It’s a scam

It’s a scam! Don’t buy from those thieves. The products are extremely low quality and the size do not correspond to what is stated in their website , no refund possible ! This is illegal

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy anything from this company

Do not buy anything from this company! Make sure they don’t have your credit or debit card info. I bought from them, my clothes arrived stained, and their customer service was terrible. Right after I complained, unauthorized charges appeared on my card, so I had to block it and get a new card entirely. Don't fall for it, even if you see influencers promoting them. Stay away!

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Its a scam.

Its a scam.
Dress did arrive but it did not look anything like what I ordered and you couldnt even wear it, it was so bad.
Company will never offer a money refund or provide a return address.
Sadly Revolut couldnt help me get the money back because apparently UK Trading Standards laws mean nothing when you are dealing with Visa.
Best of luck if you are fighting for your money back.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

The dress I received bore only a…

The dress I received bore only a passing resemblance to the images. I think they either doctor photos or straight up steal them from other brands. Terrible quality- the fabric looked like it would catch fire! AVOID

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from Miss Rosier

I wish I had listened to all the TikTok reviews warning people about this company.
The dress I received looked like a cheap AliExpress knockoff. The quality was terrible, the fabric was shiny, thin, and completely see-through, and it looked NOTHING like the photos on their website. It honestly felt like a completely different product.
The customer service made the experience even worse. Instead of simply honoring my return, I had to go back and forth in endless emails because they kept trying to offer me a store credit instead of refunding my money. Why would I want a gift card when the first dress was already so disappointing? I don't trust the quality of anything they sell anymore.
On top of that, they charge a €6 restocking fee, and I had to pay €25 myself to ship the item back internationally. So after receiving a product that was nothing like advertised, I still ended up losing money.
This company spends more effort making it difficult to get your money back than making quality clothing.
Consider this a warning before ordering. I definitely won't be shopping here again.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

DON’T BUY FROM THEM!!!!

DON’T BUY FROM THEM!!!!! bought a lace dress from them without reading Trustpilot and their dumb return policy where they won’t give u your money back but a website giftcard or something and now im stuck with a cheap looking dress which looks like they got from aliexpress. + it came with a stain in the inside and they claim it wasn’t there before which means I couldn’t send back the dress in the first place

24 June 2026
Unprompted review

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