Mapmymole Reviews 

299
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed. People frequently highlight the quick response times for results and reports, often delivered within hours or a day. The staff and customer service are consistently described as professional, helpful, and reassuring. Many users appreciate the user-friendly process and the peace of mind it provides. This efficient process often allows for fast-track referrals and crucial early detection, which customers find invaluable. Reviewers also commend the detailed and informative reports provided, along with proactive follow-up calls that ensure continued support and clarity.

What people talk about most

Service

Customers had positive experiences with service, consistently praising its speed, efficiency, and... See more

Response time

Consumers find response times to be overwhelmingly positive, with many reviewers receiving results and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

User experience

Users describe positive interactions with the user experience, highlighting the ease and simplicity of the... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The reports were thorough. A very speedy response with results and reports sent via email in 2 days. Also received follow up calls after receiving reports asking if I can keep them updated on my progr... See more

Company replied

Rated 5 out of 5 stars

Very informative, looking carefully at moles and saying which ones she would send off to be looked at . Reassured me about all the others , and telling me there would be a six month follow up to keep... See more

Company replied

Rated 5 out of 5 stars

I bought the camera adaption, which included 3 mole checks, included in the price. It turned up in no time and I was constantly notified on its whereabouts. I uploaded a picture at about 6:45 in the m... See more

Company replied

Rated 5 out of 5 stars

I Was seen efficiently and a great amount of care was given whilst photos were collected. I was advise about every step of the way and the help was fantastic. My photos were sent off and I was told a... See more

Company replied


Company details

  1. #11 of 40 best companies in Health consultant
  2. #3 of 19 best companies in Diagnostic centre
  3. #3 of 15 best companies in Medical Diagnostic Imaging Centre
  4. #2 of 3 best companies in Self service health station

Written by the company

Get your mole checked by UK consultant dermatologists from the comfort of your own home. Map My Mole is the first app to include a certified Class 1 medical device with the service. Our bespoke dermoscope also called a dermatoscope attaches straight to your smart phone, allowing you to capture the detailed images needed by our experts. Our dermatoscope ensures our experts are compliant with the British Association of Dermatologists guidance on teledermatology. From first ordering your lens to receiving a report can take as little as 48 hours*. Our easy to use mobile app will guide you through the process of creating a mole submission for you or a family member.


Contact info

4.9

Excellent

TrustScore 5 out of 5

299 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(299)

124 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent easy service

Excellent easy service and got my results in less than 24 hours, this really put my mind at rest.

1 July 2026
Mapmymole logo

Reply from Mapmymole

Thank you for leaving this positive review. We are so pleased you now feel reassured.

Rated 5 out of 5 stars

Really great service response time was…

Really great service response time was quick..I recommend rate Mapmymole they are amazing..carering and they are so kind..I was very pleased with this service 😀

30 June 2026
Mapmymole logo

Reply from Mapmymole

We are so pleased you had a positive experience. Thank you for leaving this kind review. 💙

Rated 5 out of 5 stars

Excellent service

The service I received was extremely prompt was given results within five hours with follow up phone calls,was a very polite and courteous and everything was explained in great detail,Brookmount pharmacy was also an excellent service and would definitely use again as it gives you peace of mind

29 June 2026
Mapmymole logo

Reply from Mapmymole

Thank you for leaving this positive review. I have passed this on to Brookmount Pharmacy as well. 👏🏻

Rated 5 out of 5 stars

Great experience of mapmymole through a…

Great experience of mapmymole through a local clinic. The process of taking photos was easy and the staff reassuring. I received the consultant dermatologists report the next day. Highly recommend.

30 June 2026
Mapmymole logo

Reply from Mapmymole

We really appreciate you leaving this positive review. Thank you so much. We are pleased you had a positive journey with our service. 🙏

Rated 5 out of 5 stars

Helpful

Helpful, sensitive, kind and efficient

29 June 2026
Mapmymole logo

Reply from Mapmymole

Thank you for leaving this positive review 🙏

Rated 5 out of 5 stars

Very informative

Very informative, looking carefully at moles and saying which ones she would send off to be looked at . Reassured me about all the others , and telling me there would be a six month follow up to keep checking . Once sent to dermatology results came back very quickly . Very pleased .

30 May 2026
Mapmymole logo

Reply from Mapmymole

So pleased you had a positive experience all round. 😇

Rated 5 out of 5 stars

Great

Great. Very quick and professional. Good advice and reassuring.

2 June 2026
Mapmymole logo

Reply from Mapmymole

Thank you for leaving this positive review😊

Rated 5 out of 5 stars

The reports were thorough

The reports were thorough. A very speedy response with results and reports sent via email in 2 days. Also received follow up calls after receiving reports asking if I can keep them updated on my progress. Can't thank them enough. Recommend this service to any person seeking professional advice regarding skin lesions or suspect moles.

2 June 2026
Mapmymole logo

Reply from Mapmymole

Thank you for leaving this positive review. We are so pleased you were happy with our service.👏🏻😊

Rated 5 out of 5 stars

Very helpful

Very helpful, procedure quick and easy, waiting to see results

30 May 2026
Mapmymole logo

Reply from Mapmymole

Thank you for this positive review🙏

Rated 5 out of 5 stars

Fast, detailed reporting

Very fast response and detailed, professional medical report. Recommended.

30 May 2026
Mapmymole logo

Reply from Mapmymole

We are so pleased you had a positive experience. 💙

Rated 5 out of 5 stars

What a great service this is

What a great service this is. Got a result including report and photos 26 hours after consultation. They also checked up on me by phone 2 days later. Very efficient, kind and professional. I highly recommend this company

14 May 2026
Unprompted review
Mapmymole logo

Reply from Mapmymole

Thank you for leaving this positive review. We are so pleased you had a great experience using our service. 😇

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look