KIZOKU Reviews 

I pre-ordered two booster boxes from this webshop three months before the release date. It's now been two months since the product was released, and I still haven't received my order.

What's even more disappointing is the complete lack of communication. I've sent multiple emails and messages asking for an update, but I've received no response whatsoever.

Delays can happen, but ignoring customers for months is unacceptable. Based on my experience, I cannot recommend this webshop.

Ordered 2 booster boxes in Feb26, Riftbound Unleased, which were released on May, 8th 2026. We are now half way July, no product, no reaction. Tried to e-mail last month, tried to approach on instagram. Customer Service is very poor. Used to be okay, but nowadays it's so bad. Wondering if i'm ever getting my product. I would prefer other stores, this one lacks communication heavy.

TL;DR: I was really disappointed when my pre-orders fell through and the refunds were delayed, but I understand that the sudden craze for these sets put immense pressure on vendors and distributors alike. What really matters to me is how Kizoku handled the aftermath. They stayed in touch, sent apology gifts, and showed true integrity when fixing the refund issue. Because they handled a tough situation with honesty, I would gladly support them again once they have things under control.

I pre-ordered multiple cases of OPTCG OP13 and EB03 months in advance. It was incredibly frustrating when none of these orders materialized, especially given the popularity and price spikes that followed. Initially, communication regarding the delays was sparse, and the subsequent refund process was delayed for a comically long time.

However, given the unprecedented market volatility for these two specific sets, I am willing to give them the benefit of the doubt. Having been in the OPTCG scene since day one, I know popularity exploded right here; Kizoku wasn't alone, as many vendors were let down by their distributors. While Kizoku should have anticipated some of these market conditions before selling to consumers, our subsequent discussions made it clear they were likely left in the dark by their own suppliers.

What salvaged this experience was Kizoku's response once we engaged in active correspondence. They acknowledged their mistakes, accepted critiques, and treated this as a steep learning experience. They showed genuine goodwill through apology gifts, but most importantly, they demonstrated rare integrity. Kizoku willingly risked their own capital to expedite my refund, even knowing it might result in a double refund (which it did), trusting me to return the excess. That level of trust earns my respect. Although this launch didn't work out, I would be willing to return as a customer down the road, and I truly hope they use this experience to help their business thrive.

I placed a pre-order for Ascended Heroes in December, well ahead of release, as the allocation was indicated to be confirmed at the time of purchase. Based on that information, I expected the order to be fulfilled.

After reading previous reviews and experiences from other customers, I had confidence in the company, which makes the outcome more disappointing.

Unfortunately, I did not receive the product. Communication during the process was limited, and it was often unclear what the exact status of the order was.

The refund process also took longer than expected and required additional steps on my side before it was resolved.

Conclusion:
While expectations were set clearly at the time of ordering, the final outcome did not match those expectations. I hope improvements can be made in communication and order handling for future customers.

UPDATE: The refund has been completed. The issues were beyond their control at PayPal side.
Though it took some time, the support team was communicative throughout the process and even provided compensation by means of a gift.

Made a pre order on June 22nd. They were supposed to ship by December.
They ignored multiple requests for information.
Only by januari did I receive some kind of communication to say that they would not be able to fulfill and gave me the options to either wait or cancel.
I canceled and they confirmed the refund but it was never made.
Would appreciate getting my money back!

Had a delay with the distributors so received my prodcuts a few weeks later than the release date but support was very open with the communication so it was very refreshing, they also have very fair prices

I preordered a case of PRB02 in March 2025 for my first order and Kizoku delivered! You can't beat the pricing and the customer service was great ad well. We worked through the shipping delays and I was very happy with my order. Looking forward to placing another order soon for PRB03!

Communication with the Kizoku team was very pleasant and the team is very helpfull. Great packing of the products and they take care of the customers. Simply Lovely!

The packaging from Kizoku was great and everything arrived safely. However, my preorder took about a month longer than originally expected, which was disappointing.

On the positive side, their communication was quick and informative during the delay, so I did feel kept in the loop. They also included three booster packs as compensation, which was a nice gesture.

Overall, it was an okay experience, good customer service, but the long wait definitely affected my overall impression.

I just received my first order from Kizoku and I came here to thank them! I pre-ordered a Mega Charizard X ex UPC, it was very well packaged, plenty of bubble wrap, it arrived in perfect condition. I was very pleasantly surprised by the complementary 3 phantasmal flames boosters, just wow, I didn't expect this and to me, that definitely makes them stand out from the rest!

If I had to name one point of improvement it would be the delivery time, I received the UPC about 3 weeks after the release date. This doesn't bother me, I'm happy to wait knowing they take their time to deliver quality!

Thanks again and see you when I order again!

Got a great deal with the discount code and because of the delay with shipping I got 3 extra packs of Phantasmal Flames!.
If you got any questions about your order contact the customer service and they will help you out. I will order here again in the future.

I'm a long customer of Kizoku and probably one of the first that has ordered on the website. The guys behind Kizoku are amazing, very friendly and always helpful there where its needed.

My packages so far has came very clean! Good packaging, not a single issue with my boosterboxes and ontop of that they gave me free packs because of the delay back then! 5/5 or 10/10 you choose! ;)

I had a really great experience with Kizoku. For such a new shop, they are already doing a lot of things right. The prices are very fair, the website is clean and easy to use, and their rugs and katanas really make them stand out from many other stores.

What impressed me the most, though, was the amazing support and how much passion they have for the hobby. It doesn’t feel like just another shop, but more like people who genuinely love what they do and want to share that with others.

I can honestly recommend Kizoku and will definitely shop there again.

Terrible experience. This is a total scam do not buy from here. Made a pre-order for Dragonball Manga SB02 since 3 months ago and they never shipped. Only replied to my end less emails after I had to open a Paypal case. Lots of promises and never ships and no refunds.

Do not buy!

Do not buy from this site. Made a pre-order since 3 months earlier, and they never shipped (2 weeks after release date). Only replied after I opened a PayPal case and still failed to ship. Lie a total scam not to be trusted.

Be careful

I had a very positive experience with Kizoku Life. They handled my question quickly and professionally, providing a clear and detailed explanation. Because of this, it was easy for me to understand their process and follow along. Overall, I’m very satisfied with their service and would definitely recommend them.

This is my second review for this shop. It has consistently met my expectations, and I wanted to reiterate my high recommendation and appreciation for it. This shop is always communicating and helping to get your product asap. Very kind people. Highly recommend this shop for buying your TGC product.
Fair pricing and good customer service. ~ Dutch TCG community

I always have an amazing experience with Kizoku. They offer great prices for all my pre-orders and are very responsive when I reach out to them on Instagram for any questions I may have.
Customers should know you won't get your item on the day of release. Orders usually ship out a few weeks(4-6 weeks usually) after release but if you are ok waiting, you can't beat these phenomenal prices.(I usually order a case or two of One Piece)
Also if you have any trouble getting in touch with the store, try Instagram messaging. The owner is very friendly and wants to ensure all their customers have a great experience.

Fast Delivery to Belgium, well packed.