I did stress a lot as none of my friends or family had heard of Hellotickets so I did contact them with my concerns .. they replied promptly & explained I will not receive my tickets until closer to t... See more
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Review summary
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Ordered the high in demand concert tickets the start of December, received the tickets through a well-known and trusted ticket website a week before the concert via email. The concert was at the start... See more
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I was very anxious as when I mentioned to friends that I had purchased tickets, no one had ever heard of Hellotickets. I decided to contact yourselves & was informed My order was secure. My tickets ar... See more
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Not sure at first ,but cheeper than others. Once signed up it was fairly straight forward. It was booked 8 month in advance payment forward ,so bit unsure saying that, easy access to your account... See more
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Company details
Written by the company
Find tickets for events in the United States and London at the best price. Broadway, NBA, concerts... Millions of tickets instantly available.
Contact info
Madrid, Spain
- hellotickets.com
4.3
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Legit service
Legit service.
Everything was smooth, the purchase and the delivery of the tickets.
Great great great!
13 July 2026
Unprompted review
communication and support top class
14 July 2026
Unprompted review
Reply from Hellotickets
Thank you so much for your kind words about our communication and support.
We’re delighted to know you had a top-class experience with us!
Elsa A.
I used Hellotickets to purchase tickets…for the BTS concert in London
I used Hellotickets to purchase tickets for BTS in London on the 7th July. I was aware the tickets could come on the day and so I asked for the tickets to be sent to my son's email in case they were sent as we traveled to London.
We were contacted via WhatsApp on the day by someone who we could not verify as being from Hellotickets who sent internet links. When we asked Hellotickets to verify, they asked for a screenshot. They then said they would look into it. That was the last we heard. We wanted to wait for verification as my son had been informed earlier this year that there had been a data breach. We ended up buying tickets from another company and thankfully managed to see them.
7 July 2026
Unprompted review
Great customer service
Great customer service. A little dubious at first after being scammed by another company. Any questions I asked were responded to quickly and efficiently
7 July 2026
Unprompted review
Reply from Hellotickets
Thank you so much for your wonderful feedback!
We’re delighted to hear that you felt supported and well taken care of throughout your experience with us.
We hope to see you on new adventures with Hellotickets!
Elsa A.
Great experience and helpful support!
I had a great experience with Helloticket and highly recommend them. I had an issue where I didn't receive the email from Ticketmaster, and my tickets arrived on the exact day of the BTS concert in Munich. However, the Helloticket assistants on WhatsApp were incredibly helpful and solved the whole situation for me very quickly. Thank you for the amazing and fast customer service!
12 July 2026
Unprompted review
Reply from Hellotickets
Thank you so much for your kind words and recommendation!
We're delighted to hear you had a great experience and that our team could help you quickly.
Elsa A.
Overpriced tickets for Def Leppard… obstructed view not mentioned during purchase
Overpriced tickets for Def Leppard concert at The O2, with completely obstructed view of the stage screens by overhanging equipment. There was no warning of the obstructed view when purchasing the tickets.
I had paid premium price for bad seats.
I have raised a complaint through Hello Tickets, but they have not responded.
I bought tickets for the Def Leppard concert at The O2 this month. The virtual tickets did not work, due to an error with The O2 app. So I had to collect the hard copy tickets. The price of the seat was displayed on the ticket as £55 + £3.25 fees, VAT included. I was shocked as I had paid £156 per seat.
Our seats were second row from the top of the arena, and the view of the stage screens was completely obstructed by the overhanging speakers, lights, and structural hanging bar.
I have contacted HelloTickets, and sent them a video of our view, but they do not respond.
Avoid buying from this platform.
2 July 2026
Unprompted review
Stay away from HelloTickets. Find yourself the 'original' site of the venue you want to book and order tickets directly from that venue.
Several reasons for this score:
1. the booking fees are extortionate. I booked 4 tickets for the F1 Silverstone. I did not pay attention when booking but they charged USD 200/ticket for a booking fee. that is outrageous
2. they keep sending 'updates' that are not really updates. Tickets are ultimately sent directly by Silverstone and not via Hellotickets and there is no 'tracking' of the status.
3. I ordered 'race day / sunday' tickets only. However when the tickets came through, it included Fri/Sat. I am sure i booked only sunday but clearly i paid for all three days so the website is not clear & also with regards to booking fees.
It is not a scam per se but it is definately not very transparant and i will never be buying tickets from them again.
5 July 2026
Unprompted review
Great experience,We had tickets to see…
Great experience,We had tickets to see a gig in Berlin but couldn’t access them via ticketmaster . I got a speedy response from hello tickets . They gave great instructions then got my tickets resent to me without asking . It was very much appreciated we all had travelled from Scotland and had a great night . Thank you
8 July 2026
Reply from Hellotickets
Hi Sharon,
Thank you so much for your wonderful feedback! We're delighted to hear you had a great experience and enjoyed the event in Berlin. Your kind words mean a lot to us.
Best regards,
Reply from Hellotickets
Thank you so much for sharing your amazing experience and recommendation!
We're thrilled you enjoyed everything and hope to welcome you again soon for more adventures with Hellotickets.
Elsa A.
Bts concert
Excellent time at BTS concert - only issue was Tickets arrived late in day so nearly never travelled.
8 July 2026
I bought tickets to a concert from…
I bought tickets to a concert from HelloTickets my daughter did too. We then became worried, as it was such an easy process, that maybe it had been a scam. I received a reassuring email almost immediately saying the tickets were ours and that we may not receive them until the day of the concert and this is normal. I received the tickets several days before the concert. We had no trouble getting in to the concert. We had a fab time.
No issues, kept informed. Excellent experience buying through this company.
8 July 2026
Reply from Hellotickets
Thank you so much for sharing your experience! We're delighted to hear everything went smoothly and you enjoyed the concert.
Elsa A.
Reply from Hellotickets
Thank you for sharing your experience! We're delighted to hear that booking was easy, the price was good, and your tickets arrived on time. We hope to see you again soon for new adventures in Hellotickets.
Elsa A.
Site was easy to use
Site was easy to use. Tickets were purchased and received straight away. A query was answered promptly.
No issues at all.
6 July 2026
Reply from Hellotickets
Thank you very much for your kind feedback! We’re delighted to hear that you found our site easy to use. We look forward to seeing you again.
Alan P.
Reply from Hellotickets
Thank you so much for your wonderful feedback and for choosing Hellotickets. We're delighted to hear you had a great experience!
Elsa A.
Reply from Hellotickets
Thank you for sharing your experience! We're glad you found it easy to buy tickets. We hope to see you again soon for new adventures in Hellotickets.
Reliable
I received several emails with instructions about how my concert tickets were going to be sent to me and what I needed to do. I got them with plenty of time . I found hellotickets very reliable. I recommend them.
6 July 2026
Unprompted review
Reply from Hellotickets
Thank you for your kind words and for recommending Hellotickets. We're delighted to hear you found our service reliable and that you received your tickets with plenty of time. We look forward to helping you enjoy more great events in the future.
Elsa A.
Got the tickets on the day
Got the tickets on the day. Had a message a couple of days before to say they were being processed. Which was good because you can't help but worry that they may not turn up. The team were very professional and helpful. I had an issue with o e of the tickets which was sorted very fast. Thank you, my daughter and I had an amazing time.
6 July 2026
Reply from Hellotickets
Thank you for your kind words and for sharing your experience. We're delighted you and your daughter had an amazing time and that our team could assist you quickly.
Elsa A.
The concert was fabulous
The concert was fabulous. We had no difficulties getting our tickets on line. Everything was well organized at the concert.
4 July 2026
Reply from Hellotickets
Thank you for sharing your experience! We're delighted to hear you enjoyed the concert and found the ticket process smooth and well organized. We hope to see you again soon for new adventures in Hellotickets.
Mariana Y.
I found that hello tickets were very…
I found that hello tickets were very helpful by keeping me updated from when I booked the tickets right up to the day of the concert. Thankyou.
7 July 2026
Reply from Hellotickets
Thank you for your kind words and for sharing your experience. We're glad our updates kept you informed right up to the concert day. We hope to see you again soon for new adventures in Hellotickets.
Elsa A.
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