I decided to place the order even though the estimated delivery time was very long, because their price was cheaper than elsewhere. I wonder how their logistics work, since it took them almost... See more
Company replied
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See what reviewers are saying
Limited stock, but often good prices, solid discounts. Actual offering varies, and also prices. Often you can get very decent prices--- bought fantastic Lowa Camino boots 30% off the listed retail p... See more
Company replied
Delievery is fast, but the available time of DHL collection point is unclear. It says til 8pm on Googlemap,but when I come at 6pm the staff says the packet collection is closed and I have to come tomo... See more
Company replied
Didn't contact the costumer service to rate that. But I got fast delivery and good quality items
Company replied
Company details
About Hardloop
Written by the company
Wir bei Hardloop sind der Überzeugung, dass wir mehr Zeit in der Natur verbringen sollten!
Egal ob kurzer Spaziergang im Wald oder mehrtätige Gipfelbesteigung. Seit 2015 teilen wir mit Ihnen unsere Leidenschaft für kurze & knackige Anstiege und weite Landschaften, sowie die passende Ausrüstung.
Wir helfen Ihnen dabei die beste Ausrüstung für Ihre nächsten Abenteuer zu finden!
Wir lösen dieses Versprechen mit der besten Auswahl an technischer Ausrüstung und der Beratung durch unsere HardGuides (Produktexperten) ein. Wo auch immer Ihr nächstes Abenteuer Sie hinführt, wir sind hier, um Ihnen zu helfen.
Die Natur ist unser Spielfeld und unser Engagement für den Umweltschutz eine Selbstverständlichkeit. Deshalb ist Hardloop seit 2015 ein klimaneutrales Unternehmen und setzt sich für einen nachhaltigen Konsum ein.
Hardloop, Natur als Spielplatz ...
Written by the company
- Finden Sie die beste Ausrüstung für Ihr Abenteuer!
- Als engagiertes Unternehmen ist Hardloop seit 2015 klimaneutral und setzt sich für einen nachhaltigen Konsum ein.
Kostenloser Versand ab 50 € - Kostenfreier Rückversand - 100 Tage Rückgaberecht
250 technische Marken und mehr als 65.000 Produkte auf Lager
Benötigen Sie Beratung bei der Auswahl Ihrer Ausrüstung? Unsere HardGuides sind hier, um Ihnen zu helfen!
Contact info
695, Avenue Paul Louis Merlin, 73808, Montmélian, France
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.de
4.3
Excellent
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Always satisfying:)
6 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fast and easy
26 June 2026
Reply from Hardloop
Bonjour,
A massive thank you for your fantastic review! 😊 We're thrilled to hear everything went smoothly. Your adventures await, and we're excited to be a part of them! 🏞️
Sportively,
Sixtine – HardGuide
Didn't contact the costumer service to…
Didn't contact the costumer service to rate that. But I got fast delivery and good quality items
3 November 2025
Reply from Hardloop
Hello Bahar,
Thank you so much for sharing your fantastic experience with us! 😊 I'm thrilled to hear that you enjoyed fast delivery and quality items. Looking forward to accompanying you on many more adventures in the great outdoors! 🏞️
Kind regards,
Blandine – HardGuide
Alles war in Ordnung!
26 June 2026
Reply from Hardloop
Hallo,
Vielen Dank für dein tolles Feedback! 😊 Es freut uns riesig zu hören, dass alles zu deiner Zufriedenheit war. Auf viele weitere Abenteuer in der Natur! 🏞️
Sportliche Grüße,
Blandine – HardGuide
Reply from Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you had a great experience from start to finish. Looking forward to sharing more adventures with you in the future! 🌄
Best wishes,
Théo – HardGuide
I ordered 12 days ago
I ordered 12 days ago, received an email confirming the order, and then never heard from Hardloop again. I wrote three emails and received no answer so far. Terrible experience!
24 June 2026
Unprompted review
Reply from Hardloop
Hello,
Thank you for sharing your feedback.
We are sincerely sorry to hear that you have not received any updates regarding your order and that your emails have gone unanswered. We completely understand how frustrating this experience must have been.
This is not the level of communication and service we strive to provide. Please rest assured that our customer service team is reviewing your case and doing everything possible to provide you with an update and an appropriate solution as quickly as possible.
We sincerely apologize for the inconvenience caused and thank you for your feedback, which helps us continue improving our service and communication. 🌲
Kind regards,
Blandine – HardGuide
Reply from Hardloop
Hello,
Thank you for your feedback.
We are sincerely sorry that your delivery took much longer than expected and that you did not receive any updates from us during the process. We completely understand how frustrating this must have been.
This is not the level of communication and service we strive to provide. Please rest assured that our customer service team is doing everything possible to find an appropriate solution as quickly as possible.
We apologize for the inconvenience caused and thank you for your feedback, which helps us continue improving our service and communication. 🌲
Kind regards,
Blandine – HardGuide
damaged, prolonged and no help
Not only did the delivery take very long, but the packages was also damaged and got prolonged even more.
Now the package was delivered to a depot that just says “depot 0268” but I have no idea where that is. It shows Mannheim but Mannheim has multiple and is also 35-40min by car for me.
There’s no way of contacting anyone, no phone numbers, nothing.
25 June 2026
Reply from Hardloop
Hello,
Thank you for taking the time to share your experience.
We are sincerely sorry that your delivery took much longer than expected and that the damaged parcel caused additional delays. We also understand how frustrating it must have been to receive unclear information about the pickup location and to be unable to easily contact our customer service.
We can see that your order has now been successfully delivered. Nevertheless, we would like to sincerely apologize for the inconvenience and stress this situation caused.
Your feedback is very valuable to us and helps us continue improving both our delivery process and our communication with customers. 🌲
Kind regards,
Blandine – HardGuide
easy to proceed the order and fast delivery
easy to proceed the order, fast delivery, and easy to pick up the packet at a Packet station.
24 June 2026
Reply from Hardloop
Hello,
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that the ordering process was smooth and delivery quick. With the Adidas Ultraboost 5x, we're sure you'll have an excellent grip on your next outdoor adventures! 🌿 Enjoy every step on the trails.
Best regards,
Romain – HardGuide
Reply from Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that everything went smoothly with your order. It's customers like you who inspire us to keep climbing higher! 🏞️ Looking forward to accompanying you on your next adventure.
Best,
Sixtine – HardGuide
Reply from Hardloop
Hello Junyi,
Thank you so much for your fantastic review! 😊 We're thrilled to hear that you're satisfied with your order and our prompt delivery. Looking forward to accompanying you on your next adventure! 🌄
Best wishes,
Arnaud – HardGuide
I didn't got the package and my mails…
I didn't got the package and my mails and attempts to contact you were not answered.
22 June 2026
Reply from Hardloop
Hello, thank you for your feedback! 🙏 We are sincerely sorry to hear that you haven't received your package yet and that you felt your attempts to contact us went unanswered 🏔️.
After checking your file, we can confirm that your package has been shipped and is currently on its way. A tracking link has just been sent to you by email so you can follow its progress.
Regarding your messages, we unfortunately haven't received any emails from you in our system. Please make sure to contact us directly at hello@hardloop.fr if you have any further questions. Thank you for your patience! 🌲
Sporty regards,
Antonin – HardGuide
Reply from Hardloop
Hello,
Thank you for sharing your feedback.
We are sincerely sorry that your order took much longer than expected and that you felt unable to cancel it while you were waiting. We completely understand how frustrating this experience must have been.
We can see that your order has now been successfully delivered. Nevertheless, we would like to offer our sincere apologies for the delay and the inconvenience it caused.
Your feedback is very important to us and helps us continue improving both our delivery process and customer experience. 🌲
Kind regards,
Blandine – HardGuide
Great customer service
Great customer service - high flexibility for exchanges and retours. Looking forward to buying here again!
8 April 2026
Reply from Hardloop
Hello Philipp,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear about your positive experience with our customer service. We can't wait to accompany you on many more adventures and explorations! 🌲🚴♂️
Best regards,
Blandine – HardGuide
Amazing product
15 June 2026
Unprompted review
Reply from Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 It's great to hear you enjoyed your experience with us. We hope to accompany you on many more adventures and mountain trails! 🏞️
Best regards,
Sixtine – HardGuide
Reply from Hardloop
Hello Ladislao,
A big thank you for your fantastic feedback! 😊 We're thrilled to know everything arrived on time and at a good price. Your Poc Otocon is a great choice for your future adventures in the wild outdoors. 🌲 Enjoy every moment on the trails!
Best,
Romain – HardGuide
Reply from Hardloop
Hello,
Thank you so much for your wonderful feedback! 😊 I'm thrilled to hear about your positive experience with our service. Looking forward to accompanying you on your next mountain trail! ⛰️
Best regards,
Sixtine – HardGuide
Reply from Hardloop
Hello,
Thank you so much for your fantastic feedback! 😊 I'm thrilled to hear that everything went smoothly with your order and return. Your satisfaction fuels our passion for adventure and exploration. Looking forward to seeing you back on the trails soon! 🏞️
Best regards,
Antonin – HardGuide
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