The best customer service! Didnt know how to access second foxflash app in anothet laptop. Customer service took via teamviewer access to my laptop and managed to do all things to happiest clo... See more
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Hello. How can I contact customer support? I'm having trouble reading the EDC17CP14 BOSH (HYUNDAI IX35) module. There's no driver for working in Bench mode. I want to understand, don't I have the... See more
Company replied
Good morning, I purchased instrument new FOX FLASH from them in September without ever having registered it. I sold it to a customer of mine who was unable to use it.Because the registration wasn't w... See more
Company replied
Absolutely love the services they provide, also their support is impeccable. I had big problems with the payment part(PayPal side mostly) but the FoxFlash’s team solved that in no time with me arrangi... See more
Company replied
Company details
Written by the company
FoxFlash.co.uk is FoxFlash ECU Tool Online Shop Supply FoxFlash ECU Programmer with Best Price and Tech Support.
Contact info
China
- foxflash.co.uk
4.4
Excellent
38 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I liked chatting with Bella
26 June 2026
Unprompted review
Hello EDC17CP14
Hello. How can I contact customer support? I'm having trouble reading the EDC17CP14 BOSH (HYUNDAI IX35) module. There's no driver for working in Bench mode. I want to understand, don't I have the full version of FoxFlash? I purchased the device as the Master version. How do I get this driver? The ECU ID is Hyundai ix35 2.0 CRDi 184hp
Bosch EDC17CP14
HW: 0 281 030 296
SW: 1037536095
CAL: 1087F10I
25 June 2026
Unprompted review
Reply from Foxflash
Hello,
Thank you for your message. We're sorry to hear you're experiencing difficulties.
Please don't worry—we're happy to help you check whether your FoxFlash Master version includes the required protocol and whether there is a suitable solution for your Bosch EDC17CP14 ECU.
Please contact our technical support directly via **WhatsApp: +86 15271813909**. Send us your FoxFlash serial number along with the ECU information, and our engineers will verify your license, check the available drivers/protocols, and provide the appropriate solution as quickly as possible.
We look forward to helping you get this resolved.
Best regards,
FoxFlash Technical Support
Reply from Foxflash
Thank you for your feedback!
We're glad to hear that you were satisfied with our support and response time. We truly appreciate your trust and look forward to assisting you again in the future.
Best regards,
FoxFlash.co.uk Team
The best customer service!
The best customer service!
Didnt know how to access second foxflash app in anothet laptop.
Customer service took via teamviewer access to my laptop and managed to do all things to happiest closure of a case.
Ill say for holding this device 2-3 years. Never betrayied me. Sometimes you just need to reboot the programme for updates.
Ill give 11/10 because there is no more stars than five ❤️
16 June 2026
Unprompted review
Reply from Foxflash
Thank you so much for your amazing review!
We're delighted to hear that our team was able to help you quickly and resolve the issue remotely. It's especially rewarding to know that your FoxFlash has been serving you reliably for the past 2–3 years.
Your "11/10" rating truly means a lot to us and motivates us to keep providing the best products and support possible.
Thank you for being part of the FoxFlash family!
Best regards,
FoxFlash.co.uk Team
Good morning
Good morning, I purchased instrument new FOX FLASH from them in September without ever having registered it. I sold it to a customer of mine who was unable to use it.Because the registration wasn't working, they connected with TEAM VIEWER, and everything was resolved within half an hour. Excellent work!
GABRIELE from PERUGIA - ITALY
11 June 2026
Unprompted review
Reply from Foxflash
Dear Gabriele,
Thank you very much for taking the time to share your experience.
We are pleased to hear that our support team was able to quickly resolve the registration issue through TeamViewer and get the device working properly. We understand how important it is for both you and your customer to have everything running smoothly, and we're glad we could help.
Your trust and support mean a lot to us. We will continue working hard to provide reliable products and responsive technical assistance whenever our customers need it.
Thank you again for choosing FoxFlash.
Best regards,
FoxFlash.co.uk Team
Good for this price.
4 June 2026
Unprompted review
Reply from Foxflash
Thank you, Karol!
We're glad to hear that you find FoxFlash to be a great value for the price. We appreciate your support and look forward to serving you again in the future.
Best regards,
FoxFlash Team
Good support
Good support, fast response and problem solved quickly. Thank you 👍
14 May 2026
Unprompted review
Application not recognising drivers
Considering the time zone difference, was difficult to get a hold of them due to different working hours, but they went above and beyond kept me updated with what’s going on they were trustworthy and resolved whatever issue I was having, it was to do with the drivers not being recognised, in the end was very happy with them they were very patient and helpful with me thank you
22 April 2026
Unprompted review
I have not received my purchase, no response to my questions.
I bought XRemover from them on Friday morning. They were only supposed to send me a license key via email. It's been 24 hours and nothing. They're not responding to any messages. Absolutely no contact.
20 March 2026
Unprompted review
Reply from Foxflash
Hello,
We sincerely apologize for the inconvenience.
Due to the time difference, your Friday morning was already Saturday for us. Please note that we do not work on weekends, so there was a delay in processing your request.
We have now received your message and have already replied to your email and WhatsApp.
Kindly let us know if you still need us to activate the license for you.
Thank you for your understanding.
The support is very good
The support is very good! It takes a little while, but then it's fantastic! They helped me a lot via TeamViewer and got it working. Thanks!
19 March 2026
Unprompted review
Reply from Foxflash
Thank you so much for your kind feedback! 😊
We really appreciate your patience—sometimes it takes a bit of time, but we always do our best to make sure everything works perfectly for you.
Glad we could help you get it running smoothly via TeamViewer. If you need anything else in the future, we're always here to support you!
The service is excellent
The service is excellent, they respond quickly and help.
3 March 2026
Unprompted review
Reply from Foxflash
Thank you for your support! We’re glad you’re happy with our service and response time. We’ll continue doing our best to help whenever you need us.
very satisfied with the service and…
very satisfied with the service and customer support, I give it the highest rating
12 January 2026
Unprompted review
Reply from Foxflash
Thank you very much for your kind feedback and for giving us the highest rating!
We’re truly glad to hear that you are very satisfied with our service and customer support.
Your trust and support mean a lot to us, and we’ll continue to do our best to provide reliable products and excellent service.
If you ever need any assistance in the future, please don’t hesitate to contact us.
Absolutely love the services they provide
Absolutely love the services they provide, also their support is impeccable. I had big problems with the payment part(PayPal side mostly) but the FoxFlash’s team solved that in no time with me arranging a bank transfer, on top of that I want to thank them for their huge patience and fast problem solving. 10/10
6 January 2026
Unprompted review
Reply from Foxflash
We truly appreciate your trust in FoxFlash. We’re sorry for the inconvenience you experienced with the PayPal payment, but we’re very glad our team could resolve it quickly by arranging a bank transfer for you.
Your recognition of our patience, fast problem-solving, and support means a lot to us. We’ll continue to do our best to provide reliable products and excellent service.
Thank you again for choosing FoxFlash 💙
https://www.foxflash.co.uk/
Simply magnificent
Simply magnificent. On my first purchase I was afraid because I didn't know the site and wasn't sure if it was trustworthy. I spoke with support, which is Bella. I thought she was just another ordinary person who wouldn't be very helpful, but no! She's simply the person who has helped me the most in everything! Always ready to help and helpful. If you have any doubts, don't hesitate and buy, you won't regret it.
12 November 2025
Unprompted review
Reply from Foxflash
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had such a positive experience, especially with Bella from our support team. We will definitely pass on your kind words to her. We look forward to serving you again!
Sid 803 for bench and 807evo for obd…
Sid 803 for bench and 807evo for obd wow!
1 September 2025
Unprompted review
I purchased Xirdecoder off them on…
I purchased Xirdecoder off them on Thursday, had a message back Friday morning with a link for software and asked for the id number which I sent. Expecting the software to be activated in a timely manner, which it was not. I'm still waiting Saturday now and been told by xir that the reseller foxflash is closed on weekends. Absolute disgusting Chinese company who have zero customer support. Very unhappy customer.
1 August 2025
Unprompted review
Reply from Foxflash
Subject: Regarding Your Xirdecoder Activation
Dear sir,
Thank you for your feedback. We understand your frustration, but we’d like to clarify a few points respectfully:
Weekend Operations: Foxflash, our authorized reseller, operates Monday-Friday during standard business hours (GMT+8). Like many companies worldwide, they are closed on weekends. Activation requests submitted outside these hours are processed on the next business day.
Timely Response: You provided your ID on Friday. Our team addressed your request promptly when business resumed on Monday—well within standard turnaround times.
Time Zone Consideration: As a China-based company, there is a significant time difference (GMT+8 vs. GMT/BST). We strive to respond efficiently during our working hours, and we appreciate your understanding.
Professional Conduct: While we regret your dissatisfaction, describing our company as "disgusting" and accusing us of having "zero customer support" is unproductive and disrespectful to our team, who resolved your query promptly on Monday.
We value your business and aim to provide clear communication about operating hours to manage expectations. If you require further assistance, we’re here to help during business hours.
Best regards,
Bella
Xir Customer Support
Thank you very much really at the top…
Thank you very much really at the top after-sales service very responsive he is looking for the imperative solution to help ❤️❤️
3 July 2025
Unprompted review
Reply from Foxflash
Dear friend,
Thank you so much for your kind words! We’re truly delighted to hear that our support met your expectations.
Providing timely and effective solutions is our top priority, and we’re glad we could assist you with your request. Should you need any further help—whether now or in the future—please don’t hesitate to reach out. We’re here for you!
Wishing you a smooth and productive experience with our software.
Best regards,
Warranty problems
I bought the FOXFLASH set from them a few months ago. Delivery was fast from a UK warehouse. Now my BENCHBOX from the set is broken. They wrote back that the best solution for me was to buy a new BENCHBOX. They didn't even offer any price reduction. Another solution is to send BENCHBOX for repair, but as they wrote, it may take a long time. I had to ask several times for the address to return the BENCHBOX. I finally got an address to China. I'll send it back. However, I can't wait long, so I will buy a new BENCHBOX but elsewhere. Because the conditions cannot be any worse and the prices are the same everywhere.
11 July 2024
Unprompted review
I had a problem launching
I had a problem launching the application, the software wouldn't launch, the seller helped me straight away and everything worked again, Thank you!
23 November 2023
Unprompted review
Good service fast reply good equipment
26 October 2023
Unprompted review
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