Banner for UGREEN EU

UGREEN EU Reviews 

511
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and excellent design of the products, finding them reliable, functional, and consistently meeting their expectations. Many reviewers also highlight the swift and efficient delivery service, noting that orders arrive quickly, are well-packaged, and often exceed expectations for speed. However, some customers also noted issues with customer service, experiencing slow responses, unhelpful interactions, or a complete lack of resolution for problems. A few other people also felt that some products did not meet expectations or had quality issues, such as items not arriving as paid for, failing prematurely, or not performing as described.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Customers had positive experiences with quality, with many expressing satisfaction with the overall quality,... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising fast and reliable delivery... See more

Order

Consumers find order experiences to be ambiguous, with some praising the easy ordering process, quick... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything is okay - product, shipping. Site mentions included cable 1.5m, though it's 1m. Charger warms up significantly but that's expected and intended from this small charger. Considering amore pu... See more

Rated 4 out of 5 stars

All fine, good quality items, that lasts in time more than the average. The price is right, considered the good tech, but pricing policies are a bit wierd (strange stock quantity updates, offers on i... See more

Rated 4 out of 5 stars

Reasonably good products, which could be better. For instance, add Thunderbolt share to TB5 and TB4 docks; add 10Gig port(s) to at least TB5; people who have TB5 or even TB4 do not need USB 5GBps port... See more

Rated 4 out of 5 stars

The product and the price would require 5star - the only reason for the -1 star is the shipping. For Hungary please do NOT use the Hungarian post office. The way you sent the package ment that I neede... See more


Company details

  1. Electronics store
  2. Mobile Phone Accessory Shop
  3. Computer Accessories Shop
  4. Electronics Accessories Wholesaler

About UGREEN EU

Written by the company

UGREEN Banner

UGREEN is where technology meets everyday life.

UGREEN is a technology-driven consumer electronics brand built around one simple belief: great products should be designed around real user needs.

Guided by R&D, product design, and continuous user feedback, we create practical tech solutions that make everyday digital life easier, faster, and more reliable. Our product range covers chargers, power banks, USB-C hubs, docking stations, cables, adapters, storage solutions, and smart accessories for work, travel, home, and professional setups.

We are trusted by users around the world because we focus not only on performance, but also on long-term reliability, thoughtful design, and everyday usability. From product development to after-sales support, our goal is to deliver technology that feels useful, dependable, and easy to choose.

Whether you are upgrading your workspace, powering your devices on the go, or building a cleaner digital setup, UGREEN is here to help you stay connected with confidence.

200M+
Global Users
1950+
Patents
180+
Countries
50+
Product Design Awards
Why shop with UGREEN
Fast 2-5 day delivery on all orders
30-Day Worry-Free Trial
2-Year Product Warranty

Technology designed around real life

Written by the company

Built for the way you charge, connect, and create
At UGREEN, we design practical tech solutions around real user needs. From fast chargers and power banks to USB-C hubs, docking stations, cables, and smart accessories, our products are built to make everyday digital life easier, more reliable, and more connected.

30-Day Worry-Free Returns

Fast delivery, 2-year warranty, and a support team that's always here to help.

We want every customer to feel confident before and after purchase. That's why orders from our official store are supported by a 30-day return policy, reliable delivery service, and a 2-year product warranty.

Contact info

UGREEN 14th Anniversary Sale

Up to 50% off

4.3

Excellent

TrustScore 4.5 out of 5

511 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(511)

507 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good products

Delivery was quick and careful. Everything works good, there were no problems, and the quality is good for the price.

24 June 2026
Rated 2 out of 5 stars

My purchase didn't go through despite it looked like it did

I haven't received my products but I also haven't received a confirmation email. My purchase obviously did not go through despite it like it did. Well, now it's too late unfortunately.

28 June 2026
UGREEN EU logo

Reply from UGREEN EU

Dear,

We're sorry to hear about your experience.

We understand how confusing and disappointing it can be when a purchase appears to have been completed, but no confirmation is received and the order is never processed. We regret the inconvenience this has caused.

Your feedback regarding the checkout experience has been noted and will be shared with the relevant team for review as we continue working to improve our service.

Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

I'm pleased with products

I'm very pleased with my purchase. I was little disappointed that there wasn't 240W ugreen cable with screen in the EU version and I buyed such from other source, and the combination with the purchase from here, the 500W adapter and USB/SD card port, made everything perfect.

24 June 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery, cheap price.

The product was genuinely good and solid (thunderbolt 4 nvme ssd enclosure).

It had one design flaw for double-sided SSD's that the aluminum enclosure can make contact with components on the bottom of the PCB and cause a short-circuit but it was easily fixed with some tape.

12 December 2025
Rated 4 out of 5 stars

Good product

Good product, but UPS shipping in sweden is really bad compared to other delivery services. No shipping updates sent to my phone.

23 June 2026
Rated 5 out of 5 stars

Nexode 500W purchase

I've ordered the Ugreen's flagship charging station the Nexode 500W GaN charger, and I'm more than happy with it. It is cool to the touch even in my room where currently temperatures reach 28°C during the day. Charging experience is also great, the fact that 5 devices can be charged simultaneously at 100W power is exceptional, and a great upgrade over my other charging solutions that doesn't have enough power budget to meaningfully divide between devices. Quality is superb.

The device shipped immediately, and was relatively well packaged. The shop didn't wrap it in too many layers of bubble wrap, but it came in a thicker brown shipping box that provided some protection. Anyway, it got here intact, and I did pay for the immediate return warranty given the price of the thing, so I was not too afraid I'll have a bad experience, but fortunately I didn't have to rely on it, the device is working properly.

All in all, great product and service, my recommendation.

21 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look