I rated it a 4 because when I go to check out, there are several discount offers and add-ons that pop up before I can complete my purchase. I have to keep selecting "No, thank you" multiple times, and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My order never arrived and the tracking number was given doesn’t appear to exist. I take it back, the comment that is, The item arrived today, 2 weeks after ordering and with little communication.BUT... See more
Company replied
The product works exactly as described. Shipping was reasonable. Checkout was confusing and I ended up ordering 2 sets instead of 1. I sent notice to the contact to cancel one of the orders but neve... See more
Company replied
Delivery arrived but no knock on the door yo let me know delivery had taken place. Package could easily have been stolen. Cat has shown no interest in product yet
Company replied
Company details
Written by the company
Our goal is to position Easepicks as the leader in online service. We trust our team of experts to help you stay ahead of the curve and remain on the cutting edge of technology. Any problems, please contact us📧customer@easepicks.com
Contact info
United States
- customer@easepicks.com
- easepicks.com
3.9
Great
301 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company is doing a fine job.
13 July 2026
Unprompted review
Delivered in about 2 weeks from the…
Delivered in about 2 weeks from the order date, packaging was good, cannot comment on the product yet, just started using it today, feels good on my skin.
13 July 2026
Unprompted review
No problems
Delivery was fine did not have any problems. Have not used the product yet
13 July 2026
Unprompted review
Reply from Easepicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
No confirmation of order only double the credit card charge
I ordered 3 grinder pads not 9 you charged me for 9. I have nothing reflecting my order from you but you charged my credit card over $60 not $30.
I get the feeling you are a scam.
Contact within 3 days or I will deny the charge
If the product sucks as much as your customer service it will be returned
6 July 2026
Unprompted review
Reply from Easepicks
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
I wrote a review that the order i…
I wrote a review that the order i placed was fairly easy and gave it 4 stars based on that... MY UPDATED REVIEW is that they sent me a broken brush and never got a response back!??? If I could I would do 0 stars!
10 July 2026
Unprompted review
Reply from Easepicks
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Reply from Easepicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The item was extremely delayed and it…
The item was extremely delayed and it does not work. I have attempted numerous times to contact you via email with negative results. I want a full refund. Ty
2 July 2026
Unprompted review
Reply from Easepicks
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
The whole process was quick and easy
13 July 2026
Unprompted review
Reply from Easepicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I have not received my order!
13 July 2026
Unprompted review
Reply from Easepicks
Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team
The purchase went very smoothly
13 July 2026
Unprompted review
Reply from Easepicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Very easyto understand and get my iterm…
Very easyto understand and get my iterm order,but did not understand why theyou kept offering me a free delivery or 15%off when i had already made my order
13 July 2026
Unprompted review
Reply from Easepicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Ordered piece for power washer hose on…
Ordered piece for power washer hose on 24th may, shipped 1st June, now says order has been deleted, keep getting automated response to emails, nearly €30, nobody has the decency to acknowledge emails
24 May 2026
Unprompted review
Reply from Easepicks
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Am very happy.
9 July 2026
Unprompted review
Reply from Easepicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Purchased after a long time
Comforting and easeful online experience. Purchase went on smoothly. Now waiting for delivery.
11 July 2026
Unprompted review
Reply from Easepicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
In progress
Ordering was easy, purchasing was good. Delivery is still 2 weeks out. And still waiting.
27 June 2026
Unprompted review
Reply from Easepicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Easepicks
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I ordered and electric spray air massage cushion spray brush. Its not worth the money and its made of cheap plastic
I order and electric spray air cushioned massage comb. they charged $50.00 for the product. I did not get any confirmation for my purchase. I had to threaten them with legal action to get a response. There were not way I could track my purchase. And the customer service is a zero, you don't get a human. You have to email them and maybe 1 or 2 weeks later they will respond. After purchasing there product I found out they charged me 4 to 5 times the amount it actually cost on other sites. Don't waste you time or money buying from this site. A month and half later the product finally arrived with no clear instructions. Hit the gas don't buy anything from this site. The product is actually made of cheap plastic and poorly put together. Tis Chinese product is not worth the money I paid for it. Hit the gas and find another site. This company is a sham and their products are poorly designed and used with cheap plastic. They are worth nothing.
10 July 2026
Unprompted review
Reply from Easepicks
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
A real kitten toy
The play item was as described and very colourful. However, my friend's cats are now adults and did not show the 'kitten delight' my friend and I were hoping for at the time of purchase. I do believe that owners with kittens will see the interest and play promised by this product and would recommend it wholeheartedly.
24 June 2026
Unprompted review
Reply from Easepicks
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Ordered steam brush. Misleading False advertising
Ordered steam brush that's supposed to help straighten hair. Buy 2 get free shipping. Ads show any and all hair types. Hair straightened in the commercials looks like shining silk. I know the images are AI so I didn't expect perfection, but the actual brush does nothing. It's not steam, just cold vapor. Material is very flimsy and toy-like. I've got the same tangled hair that I started with. Order # easepicks-3387280. I ordered mid-June, nearly forgot all about it but the time it arrived. No idea that it would take so long. I've emailed the customer service email from the website requesting return and refund information, but they replied back with a copy of the return policy from the website, asking for my order number that I already provided. I just want to return this product and get my money back. I feel robbed. I struggle with my hair daily and this is even more disappointment. I am trying to go through direct channels and hope for a simple resolution. Please make this right.
7 July 2026
Unprompted review
Reply from Easepicks
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
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