xMatters
Claim this toolIncident management and alerting
From $9/user/mo, billed monthly, free trial Visit WebsiteThe Bottom Line
- Price
- From $9/user/mo, billed monthly, free trial. Compare plans
Key facts
- xMatters is an incident management platform for IT operations
- It provides alerting, on-call management, and incident resolution
- Free tier available, paid plans from $9/user/month
Pros
- Incident management
- Good alerting
- Active development
- Good features
- Enterprise ready
Cons
- Expensive
- Per-user pricing
- Learning curve
- Feature gaps
- Support varies
What is xMatters?
Available on: Web
Ratings Across the Web
xMatters holds an aggregate rating of 4.5 out of 5 from 931 reviews across G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Incident management
- Communication
- Automation
- Integrations
- Enterprise
- Workflow
Pricing Plans
14-day Free TrialPricing checked Oct 6, 2026. Source: xmatters.com/pricing, read Oct 6, 2026
| Plan | Price | Details |
|---|---|---|
| Free | $0 |
+1 more Show less
|
| Starter | $9/user/month |
+1 more Show less
|
| Base | $39/user/month |
+1 more Show less
|
| Advanced | Custom |
+1 more Show less
|
Is xMatters worth the price?
xMatters offers a fair pricing structure, especially with its generous Free tier for up to 10 users.
The Starter tier at $9/user/month is competitive for basic needs, while the Base tier at $39/user/month provides significant value with unlimited integrations. This pricing is best for small to medium-sized teams looking for robust incident management solutions.
How xMatters's pricing compares
At $9/user/mo, billed monthly, xMatters is mid-range of its 4 comparable direct competitors ($5 to $21/mo across the set).
Entry paid plan, monthly price, per user, billed monthly. Pricing checked Oct 6, 2026.
xMatters by the numbers
Toolradar data: xMatters's entry paid plan ($9/user/mo, billed monthly) ranks #3 of 13 for price among the Incident Management tools with a verified entry price per user, where the median is $15/user/mo. As of Oct 2026.
| Metric | xMatters | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $9/user/mo, billed monthly | $15/user/mo | #3 of 13 tools priced per user, verified price |
| Free plan | No | 51% have one | n/a |
| Listed as an alternative to | 11 tools | 2 | #12 of 55 (joint) |
| Integrations listed | 2 | 2 | #7 of 15 (joint) tools with at least one integration recorded |
| User rating | 4.5/5 (across the web, 931 ratings) | 4.6/5 | #13 of 23 (joint) tools with 20+ reviews |
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Incident Management data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “xMatters by the numbers”, Oct 2026.
Reviews
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Across 931 verified user reviews on G2, Capterra
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xMatters FAQ
How does xMatters assist operations teams with incident response?
Which teams benefit most from using xMatters?
How does xMatters compare to PagerDuty for incident management?
Can xMatters handle on-call scheduling for teams?
What kind of limitations should users be aware of with xMatters?
How is xMatters priced?
Does xMatters offer intelligent alerting capabilities?
How does xMatters pricing compare with other Incident Management tools?
Source: xmatters.com