Tool profile
UserVoice
UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.
What is UserVoice?
UserVoice is a Help Desk platform that combines user feedback gathering, helpdesk tools, and knowledge base management into a single system. It is designed to scale for organizations of various sizes, ranging from startups to large enterprises. Key capabilities include custom branding options, robust analytics and reporting for tracking user feedback sentiment and trends, and user engagement tools like voting and commenting.
The platform also supports workflow consolidation through integrations with popular tools such as Slack, Jira, and Salesforce. Regarding pricing, exact cost details are not listed in the available facts, so check their pricing page for current plans. Additionally, specific platform availability is not provided.
Features
User Feedback Gathering
UserVoice allows businesses to collect feedback directly from users, helping to prioritize product improvements based on actual user needs.
Customization
The platform is highly customizable, which allows organizations to tailor it to their specific needs and branding requirements.
Integration with Other Tools
UserVoice integrates with other popular tools like Slack, Jira, and Salesforce, making it easier to consolidate feedback and manage workflows.
Analytics and Reporting
Robust analytics and reporting tools provide actionable insights into user feedback trends and sentiment.
User Engagement
Features like voting and commenting encourage user participation and create a sense of community.
Scalability
The platform can scale to accommodate organizations of various sizes, from startups to large enterprises.
Screenshots
UserVoice vs. its alternatives
| UserVoice |  Intercom |  UseResponse |  LiveAgent |  Zendesk | |
|---|---|---|---|---|---|
| Pricing | — | — | — | $15/mo | — |
| Platforms | |||||
| Listed features | 6 | 43 | 5 | 32 | 5 |
Frequently asked questions
How much does UserVoice cost?
Exact pricing details are not listed in the available facts. You should check their pricing page for current plans.
What is UserVoice used for?
UserVoice is used for helpdesk management, gathering user feedback, and managing a knowledge base in one platform.
What platforms is UserVoice available on?
Specific platform availability is not listed in the facts.
How does UserFeedback Gathering work in UserVoice?
UserVoice allows businesses to collect feedback directly from users, helping teams prioritize product improvements based on actual user needs.
What tools does UserVoice integrate with?
UserVoice integrates with popular tools like Slack, Jira, and Salesforce to consolidate feedback and manage workflows.
What are the best alternatives to UserVoice?
Top alternatives to UserVoice include Zendesk, Intercom, and Freshdesk. Someone might prefer these alternatives depending on their specific support workflow and integration requirements.
Alternatives to UserVoice
Read the full comparison →
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