FAQ
Common Questions
What to do if the transfer is successful but not received by the recipient?What should I do if I haven’t received tokens in imToken?Error “invalid”or “incorrect length” when importing mnemonicWhat should I do if I transfer tokens to the wrong address?Why Some Tokens Do Not Have a PriceImported or restored a wallet but can't find your tokens?Why can’t I find a token in search?Error “Invalid address” when sending tokens from exchange to walletHow to set up watch-only wallets via QR-based connectionimToken FAQs (Part 1)imToken FAQs (part 2)imToken FAQs (part 3)imToken FAQs (Part 4)TRX Wallet
Simplified TRON USDT Transfers with One-Click Energy RentalWhat should I do if my TRX wallet shows “Insufficient TRX to pay transaction fee”?How to activate your TRX wallet?How to get bandwidth and energy?What should I do if my USDT transfer failed?Why do transfers still consume TRX after staking?“This address is not activated” when transferring TRXWhy is my bandwidth always 0?Why do I receive unsolicited token airdrops in my TRON wallet?ETH Wallet
What should I do if I see “Insufficient ETH to pay the transaction fee”?Received a token notification but don’t see the token?How to sign ETH/BTC messages in imToken?What should I do if the transfer shows "Pending"?What should I do if the transfer shows "Unsubmit"?What should I do if the transaction shows “Failed”?Why does my transaction show “Unsubmit"?What should I do if there is an existing pending transaction?What should I do if I receive tokens that imToken does not support?Why are some tokens marked as _UNKNOWN?How to get Sepolia test tokens in imToken?How long does it take to withdraw tokens from zkSync wallet to ETH wallet?How long does it take to send tokens from ETH wallet to zkSync wallet?What tokens does zkSync wallet support?Why is the fee still relatively high when depositing to or withdrawing from zkSync wallet?Why are the fees so high in these scenarios?Why do I need to approve when depositing ERC20 tokens to zkSync wallet?TON Wallet
How to use TON with imToken?BTC / BCH / LTC Wallet
How to add Bitcoin addresses?Can I transfer BTC between BTC addresses that start with 1, 3, bc1p, and bc1q?What is Bitcoin wallet child address?How to export the private key of BTC child addressWhy Does the Initiator Address Differ from the Account Address in Transaction Details?How to use BTC child address to receive tokens?Why does my BTC wallet balance differ from the balance on a blockchain explorer?What should I do if my BTC transfer shows “Pending” or “Timeout”?BTC balance is zero after importing other wallets' mnemonic into imTokenHow to convert BTC in my BTC wallet to USDT?How to redeem BTC with imBTC or WBTC?Can I receive Omni-USDT using BTC child address?Error “BTC balance is insufficient” when transferring USDTError “Invalid Wallet Address” when withdrawing BCH from exchange to walletHow to use BCH wallet transfer and receive tokens?Error “Incorrect address” when transferring LTCFIL / ATOM Wallet
What should I do if my Filecoin (FIL) transfer fails?What should I do if my Filecoin (FIL) transfer shows "Pending"?What’s the memo when withdrawing ATOM from an exchange to imToken?Why are ATOM transfer and staking functions not available?DOT / KSM Wallet
My DOT wallet balance turns zero after a transfer, why?I have unbound my DOT, why does it still show locked?I have waited for 28 days for DOT unbonding, why is it not yet received?Why didn't I receive the protocol incentives after I delegated DOT?What is Tip？Error “Invalid Transaction: Inability to pay some fees” when unbinding KSMError “Request timeout, please check your connection and try again” when transferring KSM or DOTCKB / EOS / XTZ Wallet
How to use CKB wallet to transfer tokens?How to use Tezos (XTZ) wallet to transfer funds?How do I transfer EOS tokens from my ETH address?How to create a Vaulta account?Error “Insufficient CPU” When Transferring in Vaulta WalletWhy do I pay to register a Vaulta account?Failed to create an EOS account