Sign up
Two minutes. No credit card. No onboarding call.
Migration
Move off Intercom, Zendesk, Crisp, or Help Scout without downtime. We migrate your conversations, contacts, and help docs for free.
Intercom
Zendesk
Crisp
Help ScoutHow it works
Three steps.
Handled for you.
You sign up. We do the moving. Most teams are live the same day, and nobody on your team files a ticket about it.
We import
Point us at your old tool. We handle the rest.
Go live
Swap the widget. Your team picks up where they left off.
Continuity, not just migration
One thread. Two tools. Zero restarts.
Open threads stay alive across the cutover. A customer replies to their old Intercom message. You pick it up inside SupportWire. Same context, same history, no "let me find your previous ticket."
- Nothing left behind
- Zero downtime
- Engineering on call
Intercom
Hey, still seeing the bug from earlier.
Checking with the team, hang tight.
SupportWire
Any update? Still happening.
Thought for 1s
The fix shipped this morning in v3.1.4. Hard refresh and you're clear.
Resolved · $0.49
Quiet by design.
Your customers' words are between you and them. We don't train on them. We don't sell them. We don't read them.
Your bill, before and after
Same team. Same volume. A fraction of the bill.
Intercom invoice
May 2026
- Advanced plan · 8 seats × $99$792
- Fin AI · 500 resolutions × $0.99$495
- Copilot · 8 agents × $35$280
- Proactive Support Plus$99
Monthly total $1,666
SupportWire invoice
May 2026
- One · 8 seats × $19$152
- AI resolutions · first 50 included, 450 × $0.49$221
- Kal Copilot, all channels, unlimited contacts Included
Monthly total $373
8-seat reference team. Intercom pricing verified at intercom.com/pricing, June 2026. Fin AI: 1 Full seat minimum, then pay as you go per outcome per fin.ai/pricing. Ours is the One plan at $19 per seat plus $0.49 per resolution after the first 50 each month.
The honest cut
We're not for everyone.
Yet.
Switching is easy. The right reason to switch is harder. So here's the straight story. Written by us, about us.
Switch to us if
You're a founder, SMB, or growing team.
- Your bill has surprise line items every month.
- Per-resolution AI fees keep eating your margin.
- You do not have eight weeks for "implementation."
- You want one number on the invoice. Forever.
Stay with Intercom if
You run a 200-seat shop with compliance heat.
- You need HIPAA today, not next quarter.
- You run a multibrand Messenger across 12 properties.
- Procurement requires SSO and audit logs on every seat.
- Your team's been living deep in their API for years.
Enterprise muscle is on the roadmap and we're closing the gap fast. But today, pick the tool built for your shape. If that's us, hi.
Our goal
Take on Intercom.
We built SupportWire for teams who still pick up the chat themselves. What you pay us funds what we build next, so switching isn't a cost. It's a bet on where this goes.
Karthik Kamalakannan, founder
FAQ
Have questions?
Just ask.
Yes. Almost exclusively. Conversation history, contacts, team setup, saved replies. It all imports automatically. Most teams are live in under 24 hours. Continuity keeps every open thread alive, so a customer can reply to their old Intercom message and you pick it up inside SupportWire. See the full migration playbook or compare us side-by-side with Intercom.
Two things: admin access to your Intercom workspace, and an API key. Generate the key from Intercom's developer settings and paste it into the migration flow. From there we pull conversations, contacts, team members and roles, saved replies, tags, and your help articles automatically. Nothing is written back to Intercom, so your old setup stays live until you're ready to flip the switch. If your account has custom fields or integrations we'll map those during onboarding. Ask us if you hit a snag.
It depends on how much data you're bringing over: the more conversation history and contacts you have, the longer the import runs. It handles conversation history, contacts, team setup, and saved replies automatically, and you run both tools side by side until you're ready, so there's no downtime while it finishes. We help you map custom fields and stress-test triggers before you flip the switch. See the migration playbook →
Yes. Same playbook. Conversations, contacts, team, saved replies, imported. Continuity keeps open threads alive across the cutover. Most Crisp teams are live the same day. Start your migration.
Yes. Direct line to SupportWire's engineering team. No ticket queue, no tier-one filter. Start the conversation.
Conversations, contacts, team members and roles, saved replies, tags, and your help center. Custom data and integrations are mapped during onboarding. Nothing on the old tool is touched. You can run both side by side until you're ready.
Yes. The import reads from your old account and never writes back, so Intercom or Crisp keeps running untouched while you set up SupportWire. Run both for a day or a month. When you are ready, flip the switch and Continuity keeps every open thread alive across the cutover.
Developers can drop in the Intercom Messenger SDK replacement in five minutes. Still comparing? Read the full Intercom breakdown or skip ahead to pricing.