AirPods Support
You’re in the right place to get help with your AirPods.
Find your missing AirPods
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Find your AirPods or charging case
If your AirPods or charging case are lost, you can help locate them with Find My.
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Purchase a replacement AirPod
If you can’t find your missing AirPod or the charging case using Find My, you can purchase a replacement.
Identify
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Find your serial number
Learn how to find the serial number of your AirPods, if you need it to check coverage or start a repair.
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Learn which model you have
Find out how to identify the generation of your AirPods and the model of your charging case.
Sound
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Clean your AirPods
If you’re experiencing issues with sound, your AirPods might need cleaning.
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If one AirPod isn’t working
Learn what to do if your left or right AirPod doesn’t play audio.
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Take a Hearing Test
Before you can use the Hearing Aid feature on your AirPods Pro 2, you need to take the Hearing Test.
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Use Hearing Aid with AirPods Pro 2
Learn how to set up and customize the Hearing Aid feature, including Conversation Boost and Media Assist.
Charging
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Charge your AirPods
Learn about battery life and how to keep your AirPods charged.
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If your AirPods won’t charge
Try these steps if your AirPods, AirPods Pro, or AirPods Max won’t charge.
Connecting
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Connect to your devices
Learn how to connect your AirPods to your iPhone, iPad, Mac, Apple Vision Pro, and more.
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If your AirPods won’t connect
You can pair them again, and if they still won’t connect you can restart or reset them.
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AirPods User Guide
Learn about all the features and how to use your AirPods.