Best Workforce Management Software

Rethink Workflow is a free, simple, powerful, and secure business process automation tool that allows NGOs, businesses, and enterprises to create forms and design workflows online.

Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct. Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system. Globally Daisee operates in Australia, New Zealand and the USA.

OpenText Contact Center Analytics transforms every customer interaction into actionable insights by analyzing conversations across voice, chat, email, and other digital channels. Its AI-powered engine reveals patterns, behavioral trends, and hidden issues that impact customer experience. With multilingual support and unified cross-channel visibility, the platform helps organizations understand the full customer journey. Built on more than 40 years of contact center innovation, it supports large-scale operations with up to 75,000 agents on a single platform. Integrated quality tools enable teams to quickly improve service, guide coaching, and optimize performance. The result is a clearer understanding of customer needs, contributing to better outcomes and strengthened loyalty.

FortressIQ enables enterprises to decode work, transform experiences, and enhance workflows with the industry’s most advanced process intelligence platform. Using innovative computer vision and artificial intelligence, FortressIQ delivers unprecedented process insights, extremely fast, and with detail and accuracy unattainable with traditional methods. The platform autonomously acquires process data at scale even as processes extend across systems, empowering enterprises to understand, monitor, and improve operations, employee and customer experiences, and every business process. FortressIQ was founded in 2017, and is backed by Lightspeed Venture Partners, Boldstart Ventures, Comcast Ventures, Eniac Ventures, M12 and Tiger Global. Pinpoint inefficiencies and process variations continuously and automatically to reveal optimal process paths and reduce time to automation.

Unique and valuable insight into your entire business – combine data from various sources and set up automatic jobs with IntraManager Enterprise. Enterprise allows you to filter your searches and extract data at different levels, giving you a quick and visual overview of your data. The module collects data from your data sources and creates the most accurate and analytical reports. Automate your reports and save time on the routine work in e.g. Excel. When your reports are automated, you are always sure that the right data is coming to the right people, so you are assured the best starting point to work from. We develop and design your Enterprise platform to meet your needs and match your company’s visual identity. The interface is designed in collaboration with you, and it is designed so that you can easily move around in the platform.