Best User Research Software in the USA
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Compare the Top User Research Software in the USA as of October 2026
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What is User Research Software in the USA?
User research software, also referred to as UX research or user testing software, enables organizations to research and understand all aspects of the user experience and customer journey. These tools typically include features for conducting surveys, user interviews, usability testing, and feedback collection through various channels such as websites, mobile apps, and social media. They may also provide analytics capabilities to analyze patterns in user data, identify pain points, and uncover actionable insights. User research software is essential for improving user experience (UX), optimizing interfaces, and ensuring that products meet the needs and expectations of their target audience. Compare and read user reviews of the best User Research software in the USA currently available using the table below. This list is updated regularly.
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1
Userback
Userback
Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.Starting Price: $29 per month -
2
Qualaroo
ProProfs
Customer & User Feedback Software. Survey visitors on your website or app with Qualaroo Nudges™. Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more. Select from professionally designed questions and templates or create your own. Customize Nudges with your company colors and branding for a native feel. Qualaroo responses are 10x more valuable than email surveys because they catch your visitor in real-time, with context. When you ask questions right on your site or app, the responses are of higher value. You can determine exactly when and who the survey targets. Target your customers based on specific actions, behavioral patterns, events, locations, browser cookies, or data streamed from your applications.Starting Price: $64/Month 20% off -
3
WebMaxy Analyzer
WebMaxy
Webmaxy Analyzer provides real-time user insights, heatmaps, surveys & polls, funnel view and form analytics. Get access to your users’ journey videos and know the features that appeal the most to your customers. By knowing your visitors, you can enhance their website experience and boost conversion rates. WebMaxy Analyzer is used by digital marketers, owners, product marketers, and other decision-makers to make an informed decisions. It is simple to use, powerful, and easily integrates with your present tech sack. It helps you find the missing dots in analyzing user behavior. Get qualitative data that improve your web app and website by understanding how your users interact with your website and where they click through heatmaps, you can position your CTAs accordingly. Webmaxy Analyzer can help you make data-driven & informed decisions. With Webmaxy Analyzer, you can know and understand your visitors, enhance their website experience and boost conversion rates.Starting Price: $33/month -
4
Extellio
Extellio International AB
Extellio is built to understand all aspects of user journeys. It shows the behaviour, experience, conversion, expectations, and pain points for users for each of your target groups. This is achieved by combining web analytics, surveys, heatmaps and session recordings in one analysis platform that gives you meaningful insights you can act on with confidence to improve conversion and user experience.Starting Price: $20 per month -
5
Discuss.io
Discuss.io
Discuss.io is a smart video platform that helps global brands and agencies plan, execute and share qualitative research conversations at scale. We help enterprise market researchers, UX researchers, product managers, sales professionals, brand managers and CX departments ramp consumer conversations and streamline the workflow. Built by market researchers, key features include live video interviews, mobile screen share, interactive whiteboards, built-in auto translation (100+ languages), powerful tagging and the Respondent Management Hub. Easily create clips of important moments and build a highlight reel that tells a story, without pouring through hours of video. In addition to a world-class technology platform, we can provide a range of market research services such as moderation, human translation, recruiting and program management through our marketplace. -
6
Usersnap
Usersnap
Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner. Usersnap is right for you if want to: ✔️ Create a user-centered and welcoming feedback culture ✔️ Streamline all product feedback to identify top roadmap contenders ✔️ Save time on communicating technical and design improvements ✔️ Conduct more in-product user research and unleash UX insights ✔️ Have a constant stream of new user feedback to stay on top of the voice of customers.Starting Price: $69.00/month -
7
Percept Insight
Raptorise
Percept Insight is a simple yet powerful real-time analytics platform that enables businesses to build better products with deep insights at minimal costs. It provides actionable insights into user behaviour, user engagement, and the effectiveness of marketing campaigns. This enables companies to make data-driven decisions and improve user experience, user retention, and overall business outcomes. What Percept Insight does is simple yet powerful. It lets you understand user behavior and take actions based on those behaviors, ultimately extracting maximum value for your business. Many analytic tools exist, but what sets Percept Insight apart is its ability to preserve context. This means that it not only helps you comprehend user behaviors and create campaigns around them but does so while considering your app's performance and stability. This unique feature allows you to get the most out of your efforts.Starting Price: $1/analytics and engage -
8
Netigate
Netigate
Netigate is a feedback platform that allows you to collect and manage valuable business insights using online surveys. Specialising in Voice of the Customer and Voice of the Employee feedback, Netigate is the complete GDPR-compliant solution for companies of all sizes. We combine a user-friendly survey platform with in-house expertise to bring you advanced data analysis, numerous survey distribution methods, real-time reporting, expert-crafted templates, text analysis for open-text-answers and much more. -
9
UXArmy
UXArmy
UXArmy is the user research platform helping you to create exceptional customer experiences no matter what stage your product or service is in. From ideation, testing prototypes to refining fully launched products, UXArmy streamlines your team’s access to critical insights, empowering everyone—from designers to product managers to marketers alike—to validate, optimize, and iterate. Whether it’s unmoderated tests or moderated interviews and focus groups, UXArmy lets you watch real users engage with your product and messaging, revealing emotional insights in addition to stats. With screen and video recordings, AI-powered analysis and infographics, you’ll get fast, actionable insights to keep your product on track, ensuring it truly meets your users’ needs. UXArmy ensures your product resonates across cultures with localization testing in 25+ languages. And, thanks to our global participant network—including one of the strongest panels in Asia—you’ll reach the right audienceStarting Price: $99 a month -
10
User Interviews
User Interviews
Get fast access to quality participants or earn money by participating in studies. Source from our audience of over 1.5 million quality participants. Target by profession, location, demographics, or any criteria you choose. Recruit research participants in hours, not weeks. Fast, affordable, flexible. Pay only for completed sessions. Discover your single source of truth for participant management. Quickly recruit your own users with customizable tags, filters, email templates, and more. Automatically track participant research history to choose the best candidates for each study. Build your panel with CSV uploads or your customizable opt-in form. Talk to users today. Seriously, we're fast. It's free to sign up + get your first 3 recruited participants free. We connect researchers and participants. Source from a pool of more than 1.5 million participants to reach nearly any target audience.Starting Price: $20 one-time payment -
11
Userfeel
Userfeel
Userfeel is the user testing tool that gives you videos of real users speaking their thoughts as they use your website or app. Test any site in any language. Our panel consists of more than 130,000 testers speaking 40 languages. You can even have testers provide comments in your language while testing a website that is in a language you don't understand. Test on desktop, mobile, or tablet. Testing with both our app and an external camera allows us to test websites or applications on Android, iPhone, or iPad. Get your results in less than 24 hours. Use our vast network of testers throughout the world. See how real users interact with your website or app early on in your design/decision-making process and anytime you need to get the user's point of view.Starting Price: $59.00 per test -
12
UserTesting
UserTesting
UserTesting is a leading human insight platform designed to help enterprises capture authentic customer feedback at scale. It leverages a global network of participants and AI-driven analysis to deliver fast, actionable insights across marketing, product, design, and customer experience teams. The platform enables companies to test anything from messaging and creative assets to product features, reducing guesswork and maximizing ROI. UserTesting supports enterprise-grade compliance standards including SOC 2, GDPR, and HIPAA to ensure privacy and security. Trusted by world-renowned brands like Walmart, Microsoft, and Wells Fargo, it drives measurable business outcomes such as increased revenue, faster innovation, and reduced risk. UserTesting empowers organizations to put the real voice of the customer at the center of their decision-making. -
13
Wynter
Wynter
Wynter is an on-demand market research platform for B2B that delivers quick and accurate insights into what your target audience thinks, needs, and wants, much faster than traditional methods. It offers market and brand research surveys, target persona (ICP) research, and message testing, all available through a self-serve platform with results in under 48 hours. Wynter specializes in qualitative B2B insights, with tests and surveys completed in under 48 hours and participants verified via LinkedIn profiles and corporate email addresses. The platform allows you to launch research on-demand and receive instant summaries. Wynter helps you understand your ICP’s pain points, optimize your marketing strategies, and create effective messaging.Starting Price: $540 -
14
Survicate
Survicate
Survicate is a Customer Feedback Platform that lets you collect, analyze, and act on feedback. Deploy targeted surveys across web, mobile, email, and in-product channels, triggered by user behavior and connected to your CRM, helpdesk, or product analytics tools. Aggregate feedback from 15+ sources including support tickets, call transcripts, App Store reviews, and auto-analyze all that feedback data with Research Hub, our AI research repository. Ask AI Research Assistant questions about all aggregated feedback. Answers backed by your actual data. 40+ native integrations including HubSpot, Salesforce, Intercom, Zendesk, Amplitude, and Slack, all help you act on these insights quickly. Used by product managers, researchers, and CX teams who need a feedback system that informs decisions.Starting Price: $56 per month -
15
UserX
UserX
UserX is a cutting-edge UX analytics platform that provides growth-oriented insights for mobile app teams. Our comprehensive suite of tools, including session recordings, heatmaps, and conversion funnels, empowers companies to gain a deep understanding of user behavior and make data-driven decisions. Session recordings allow you to gain valuable insights into user behavior by closely monitoring and analyzing their interactions with your app. Heatmaps provide a comprehensive understanding of user interactions on every application screen, enabling you to identify the interface elements that are most appealing to users, as well as those that are being overlooked or ignored. Conversion funnels help you determine the stage in the application funnel where users are dropping off and identify the reasons for churn. Crash replays enable you to identify and reproduce technical errors, allowing for quicker resolution of technical bugs.Starting Price: $299 per month -
16
Giftbit
Giftbit
Giftbit is a user-friendly software platform that allows you to buy, send & track digital gift cards for your rewards and incentives programs. We offer a web application and an API, dedicated customer support, stats on user behavior and delivery. Deliver your offers via email, text or by offering an in-app marketplace. Automate gift card sending with our Gift Card API integration or connect via Zapier. Use Giftbit for your marketing incentives, employee rewards, customer loyalty and referral programs, and research disbursements and incentives. Sign up for free today! No minimums, no subscriptions. Pay face-value of the cards you send and get 50% back on unclaimed offers.Starting Price: Free -
17
expoze.io
alpha.one
As humans, we are bad at predicting what will capture our attention. Eye-tracking is helpful and can help us analyze what people see, but it is expensive and time-consuming. That’s why we created expoze.io. An online attention prediction platform that delivers actionable results validating designs in real-time to help you get your work noticed. Our platform was built by leading neuro- and data scientists. We believe creators make better decisions if they can predict and understand what really grabs attention. This way, we can assist marketing, UX/UI and CRO professionals in their creative decision-making processes. Data-driven, actionable and reliable insights that help them to get their designs noticed.Starting Price: €19.99/month -
18
1Flow
1Flow
User insights that will help you turn more people into happy customers. Automagically survey your users while they use your app and browse your website. Collect actionable user insights to understand what your users want and why they churn. Convert more of them into repeat customers. 1Flow empowers anyone on your team to create customized user research surveys in seconds using AI. Simply tell AI about your goal. 1Flow AI generates a fully customized survey based on your needs, and its domain expertise, in under 5 seconds. Build beautiful in-app flows with color and font customization. You can even select from a variety of widget positions and window sizes. Give your users a delightful experience, in a way that feels native to your brand. Trigger any flow to show up at exactly the right moment, based on events and page URL rules. Meet users where they are the most engaged and understand them, fast.Starting Price: $200 per month -
19
riyo.ai
riyo.ai
rioy.ai is an innovative and comprehensive platform designed to help businesses effectively optimize user experience, drive growth, and enhance digital customer experiences riyo.ai unlocks your website's potential with anonymous lead identification, visitor tracking, behavior analysis, live chat, an AI-powered bot, and more. Fuel leads, enhance experiences, and gains a digital edge.Starting Price: $39 / month / 5 users -
20
FullSession
FullSession
FullSession is an AI-driven session replay and analytics platform that helps teams identify user struggles, prioritize fixes, and improve conversion rates. The platform combines session replay, funnels, heatmaps, error tracking, alerts, feedback widgets, surveys, and integrations in one privacy-friendly analytics solution. Its Lift AI feature ranks friction points by likely business impact, explains why each issue matters, and helps teams track results over time. Product, growth, CRO, engineering, QA, and RevOps teams can use FullSession to see where users drop off, watch the exact sessions behind funnel leaks or errors, and understand what needs to be fixed first. The platform supports privacy and security controls such as sensitive input masking, element blocking, access governance, and GDPR, CCPA, and PCI-friendly workflows. FullSession helps organizations move from guesswork to evidence-based optimization by connecting behavioral data, technical context, and user feedback.Starting Price: Free -
21
Evermuse
Evermuse
THE WHAT: Evermuse is an AI advisor that turns customer calls into roadmap suggestions, so you can build better products, faster. THE WHY: - Product roadmapping is slow, incomplete, and subjective. - Sales & CS conversations tend to be a black box for your Product team. - Your Product team is relying on generic AI tools and call summaries not specific to the needs of your Product team. THE HOW: Evermuse ingests Sales, CS, and Product team conversations with customers via upload, direct recording in meeting platforms, and your pre-existing call recorders. Evermuse parses those calls into signals that your Product team cares about (e.g. needs, pain point, key quotes, & sentiment), and categorizes and counts them for frequency. Evermuse synthesizes those signals into fully cited opportunities to consider in your roadmapping efforts. Evermuse lets you Ask Anything of your full dataset of customer calls via an AI-powered chat so you can uncover insights.Starting Price: $100/month -
22
Articos
Articos
Articos is an AI user research platform that delivers validated insights in 30 minutes instead of weeks. Built for agencies, consultants, marketing and business consultants, and product teams, Articos replaces slow, expensive traditional research with synthetic personas — AI-generated users that simulate your target audience for in-depth interviews, A/B testing, and messaging validation. Use Articos to validate positioning before a launch, test landing page variants before spending ad budget, understand unfamiliar industries before client pitches, and explore audience needs before building features. No recruiting, no survey panels, no waiting weeks for results. Key features: AI-generated personas, automated user interviews, A/B landing page testing, persona comparison analytics, white-label-ready reports, customizable interview scripts, and real-time insights.Starting Price: $79/month -
23
Fiuto
Fiuto
Fiuto is a user research tool that runs the full research loop. It drafts a study around a product and its audience from a URL or a description, runs it with AI testers first and then with real people recruited from Prolific's panel of 300,000+ participants or the team's own users, and turns the results into findings, a readout, and a shareable deck. Eighteen research methods, including five-second, first-click, card sort, tree test, preference test, survey, and live-site tasks, are available on every plan. Studies can be created and read back from the web app or over MCP from coding agents such as Claude Code, Cursor, Codex, Lovable, v0, Replit, and Bolt. Results export as CSV or JSON through a per-study API token. Pricing is per account with unlimited viewers; there are no seats.Starting Price: $29/month -
24
Funnel
Funnel
Funnel is an automated data collection and marketing reporting software for marketers and data-driven companies. With Funnel, users can automatically gather all their advertising data from various platforms and sources and match them with conversion data, so they can more accurately analyze their online marketing spend and report ROI. Funnel offers integrations with more than 300 marketing and advertising platforms.Starting Price: $199.00/month -
25
Omniconvert
Omniconvert
Optimize your customer journey with data-driven decisions. Serious eCommerce players become customer‑centric if they focus on what matters. Omniconvert is a growth enabler for serious eCommerce companies looking to become customer-centric. Behind data is the talent. We’ve been doing this for years. Omniconvert has helped global eCommerce companies become customer-centric through advanced segmentation algorithms, AB testing, web personalization, and web surveys. We have stuck our necks into data, identified barriers, X-ray tech-wise, got insights, hypothesized, prioritized on potential and effort, monitored conversions, learnt and iterated.Starting Price: $299 per month -
26
Userlytics
Userlytics
Userlytics is a full featured state of the art user experience research platform with a global participant group of almost 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.Starting Price: $34 -
27
Useberry
Useberry
Useberry is a comprehensive UX research platform that enables product teams to build better digital products more efficiently. It offers a variety of research methods, including prototype testing, website usability testing, and access to a participant pool with over 100 targeting attributes across 34 countries. The platform integrates seamlessly with popular prototyping and design tools, allowing users to set tasks, validate assumptions, and progress confidently. Useberry provides powerful insights through features like click tracking, user flows, and recordings, which capture user interactions, including mouse movements, face, voice, and screen activity. The platform supports various testing methods such as single task, open analytics, first click, five-second tests, online surveys, card sorting, tree testing, preference testing, and randomization.Starting Price: $67 per month -
28
Dovetail
Dovetail Research
Dovetail is an AI-native customer intelligence platform that transforms customer conversations, documents, and surveys into actionable insights to drive better product decisions. It automatically analyzes call transcripts, survey responses, support tickets, and feedback to deliver fast, accurate reports that empower teams across product, marketing, sales, and customer experience. With integrations into Slack, Microsoft Teams, and popular tools like Notion and Zapier, Dovetail brings the voice of the customer directly to where teams work. The platform supports recruiting verified consumers and professionals for research, making customer feedback collection efficient and scalable. Trusted by Fortune 500 companies like Amazon, Deloitte, and Atlassian, Dovetail helps build a culture of customer-centricity through continuous insight sharing. Its AI-powered features reduce manual workload and accelerate understanding of user needs.Starting Price: $29/user/month -
29
FeedBaxley
FeedBaxley
We're four friends working on FeedBaxley to help businesses learn from their customers instead of flying blind. Meet FeedBaxley, start gathering feedback from your users in seconds. Add one line of code and instantly gather useful data. One line of code adds a dynamic form to start gathering valuable user research within your app. Product teams make better decisions with user research. No coding knowledge is needed to edit your surveys to match your brand. View feedback immediately within your Slack workspace. Integrating FeedBaxley is just a matter of clicking a button. Install from the Integrations page after signing up. The first thing you'll want to do after signing up is to create a new widget. One of the coolest things you can configure about your widget is the "display type". By default, it's a link. But you can also choose to display it as a "Tab", which means it'll stick to the side of the page and look like, well, a tab.Starting Price: $19 per month -
30
FocusGroupIt
FocusGroupIt
Focus groups made easy, the easy, fast and free way to run focus groups. Get your free focus group started today in 15 minutes. Get your focus group started in 15 minutes (or less) by creating it and posting a few questions for participants to answer. Share your secure group link to your social networks, customer lists and website, or add it to the end of any online survey. Participants can respond to you and each other. Run your groups as long as you want - a few hours, days, weeks or even months! FocusGroupIt is an easy, fast and low cost (free) way to gather qualitative feedback online. In order to make the best decisions possible, organizations should be using both quantitative (surveys) and qualitative (focus group) methods. There are many great choices available for capturing quantitative data using do-it-yourself survey platforms like SurveyMonkey, but almost no choices available for gathering qualitative feedback. Hence, FocusGroupIt was born.Starting Price: $49 per group
