Best UCaaS Platforms
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What are UCaaS Platforms?
Unified Communications as a Service (UCaaS) platforms deliver cloud-based communication and collaboration tools that enable organizations to connect employees, customers, and partners through a single integrated solution. These platforms combine voice calling, video conferencing, team messaging, SMS, file sharing, presence, voicemail, and collaboration capabilities while eliminating the need for on-premises communications infrastructure. UCaaS solutions often include enterprise telephony, mobile and desktop applications, call routing, meeting management, contact synchronization, and administrative controls to support hybrid and remote workforces. Many platforms integrate with CRM systems, contact center software, productivity suites, identity providers, and business applications to streamline communications and workflows. By consolidating business communications into a scalable cloud service, UCaaS platforms help organizations improve collaboration, increase productivity, reduce IT complexity, and lower communication costs. Compare and read user reviews of the best UCaaS platforms currently available using the table below. This list is updated regularly.
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1
Intermedia Unite
Intermedia
Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.Starting Price: $22.99/user -
2
PBXware
Bicom Systems
Our platform is built for service providers delivering unified communications as a managed service under their own brand. Multi-tenancy means each client gets an isolated configuration on a shared installation, which keeps infrastructure lean and margins healthy as the client base grows. For providers with clients running full contact center operations, our omnichannel CC offers agent and supervisor workspaces, skill-based routing, dialer, and 40 plus reports. The full UC stack is included across all plans: voice, video, chat, meetings, and v8 AI features covering Voice Agents, Live Transcription, and multi-CRM support with automatic activity logging across channels and devices. gloCOM Next is the client-facing app, fully brandable. We handle development, updates, and support, so providers focus on growing their business. -
3
MightyCall
MightyCall
MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and outbound calls and increase your team’s productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time.Starting Price: $20 per month per user -
4
Zoom
Zoom Communications
Enterprise video conferencing with real-time messaging & content sharing with Zoom Meetings & Chat. Simplified video conferencing and messaging across any device. Enable quick adoption with meeting capabilities that make it easy to start, join, and collaborate across any device. Zoom Meetings syncs with your calendar system and delivers streamlined enterprise-grade video conferencing from desktop and mobile. Enable internal and external communications, all-hands meetings, and trainings through one platform. Bring HD video and audio to your meetings with support for up to 1000 video participants and 49 videos on screen. Multiple participants can share their screens simultaneously and co-annotate for a more interactive meeting. End-to-end encryption for all meetings, role-based user security, password protection, waiting rooms, and place attendee on hold. Record your meetings locally or to the cloud, with searchable transcripts. Zoom also offers a HIPAA compliant plan for healthcare.Starting Price: $14.99 per user per month -
5
Microsoft Teams
Microsoft
Solving today's complex business problems takes teams of engaged people working together. We’ve built an online guide to teach you and your team the secrets of successful teamwork. When you have a place to create and make decisions as a team, there’s no limit to what you can achieve. Teams brings everything together in a shared workspace where you can chat, meet, share files, and work with business apps. Get your team on the same page with group chat, online meetings, calling, and web conferencing. Collaborate on files with built-in Microsoft 365 (formerly Office 365) apps like Word, Excel, PowerPoint, and SharePoint. Add in your favorite Microsoft apps and third-party services to keep the business moving forward. Get end-to-end security, administrative control, and compliance—all powered by Microsoft 365. Teams is designed for groups of all kinds. Get started with the free, no-commitments version. You can also get Teams as part of the best-in-class suite of productivity tools.Starting Price: $12.50 per user per month -
6
VoIP.ms
VoIP.ms
VoIP.ms is a Canadian voice-over-internet protocol (VoIP) bring-your-own-device provider headquartered in Canada with over 80,000 customers. VoIP.ms provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries. It offers Free Porting across US and Canada for local & toll-free DIDs with termination (outgoing calls) in over 125 countries across the globe.Starting Price: $1.10 month per DID -
7
RingCentral RingEX
RingCentral
RingCentral RingEX is a powerful cloud-based phone system that helps optimize your business communications. Providing enterprise-grade business communication tools for voice, fax, text, and video as well as bring your own device to work (BYOD) capability, RingCentral RingEX enables you to work where you want and how you want. Core features of RingCentral RingEX include auto-recording, conferencing, and unlimited long-distance and local calling. RingCentral RingEX's call management features can also be customized by configuring call forwarding, answering rules, message alerts, and missed-call notifications.Starting Price: $19.99/month/user -
8
Zoom Webinars
Zoom Communications
Live virtual events and broadcasting. Broaden your reach with Zoom’s reliable and scalable webinar solution. Host online events with up to 100 interactive video participants. Plans range from 100 to 10,000 view-only attendees. Customize and brand your emails and registration forms. Flexible registration management and multiple integration options for your CRM systems. Simple and intuitive host controls for presenters and interactive capabilities for attendees from desktops, laptops, mobile devices, and conference rooms. Up to 100 live video panelists can share their webcam and interact with the audience. Expand your impact with on-demand or recurring webinars with recording and auto-generated transcripts. Get reports on registrants, attendees, polling, attendee engagement and Q&A for follow up. Broadcast across social channels with Facebook Live and YouTube integrations. Mute/unmute panelists, and promote attendee to panelist.Starting Price: $12.49 per user per month -
9
Phone.com
Phone.com
Voice. Text. Video. Fax. Conferencing. Collaboration. Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses. The Phone.com solution includes advanced business phone features your growing business needs to serve your customers effectively and professionally. Advanced call handling options enhance your company image, and mobility features keep you connected anytime, anywhere with colleagues, customers, and partners whether you’re in the office or on the go.Starting Price: $12.74/month -
10
Sherweb
Sherweb
A secure and reliable solution for your online business. Everything you need to get started. A user-friendly control panel to manage your website. Experienced support technicians. Access to a huge library of pre-configured web apps for your website. With Sherweb as your trusted cloud partner, you’ll be surprised by what you can achieve. Our full-fledged cloud management platform, driven by evolving business needs, empowers IT professionals to leverage agile solutions paired with 5-star service by trusted experts they can count on. We’re born in the cloud – IT folks rest easy knowing our ever-expanding portfolio of innovative products has been hand-picked and pre-vetted, including a selection of proprietary software you won’t find anywhere else. We bring you a mature, powerful platform that doesn’t make you choose between saving time and saving costs. Automate and integrate just about anything, leveraging our cutting-edge APIs.Starting Price: $7.25 per month -
11
MessageMedia
Sinch
Trusted by over 50,000 clients across the UK, US, Australia, and New Zealand, MessageMedia delivers the industry's leading short message service (SMS) solution. This award-winning SMS marketing software helps organizations of all types and sizes to improve operational efficiencies, enhance customer engagement, and boost revenue stream through the power of mobile messaging. MessageMedia offers a robust set of mobile messaging tools and functionalities that include promotions and marketing, alerts and notifications, appointment reminders, rostering, billing and payments, and more.Starting Price: $49.00/month (USD) -
12
IPFone
IPFone
IPFone is a telecommunications company that provides cloud communication, internet access, and business phone systems for small and medium-sized businesses. IPFone's services include: UCaaS Webex VoIP SD-WAN Contact center Fiber internet On-site installation In-depth training World-class customer support Unlimited international* callingStarting Price: 17.95 -
13
CallHarbor
CallHarbor
CallHarbor offers small and medium-sized business phone & UCaaS systems. Our platform give you statistics on your employees, integrates with your existing applications, and allows you to access full functionality even when out of the office. We are so much more than just in and out calling. CallHarbor works with businesses in diverse industries and continually provides industry leading systems to streamline workflow in communication. CallHarbor offers leading mobile and web apps to allow you to work on the go. From making calls on your desktop, to checking your voicemail in your email, we have it all. CallHarbor does not limit the amount of Queues, Auto-Attendants, Parking Lots, or Users your system can have. This makes it easy to start small and grow big. We're with you every step of the way. We have reliable geo-redundant data centers so that you don't have to worry about a dropped call. We offer 25+ world class features with your original plan, and give you one great flat rate.Starting Price: $18/month/user -
14
UniVoxx
UniVoxx
Business Telecom, Simplified! UniVoxx is a business telecom platform that helps organizations make and receive calls, manage phone numbers, e-fax, SMS, users, devices, and more, bringing multi-location communication insights into one reliable system. FREE PHONES, FREE INSTALLATION AND FREE CUSTOMER SERVICE! Services Installation Proactive Monitoring Number Porting eFax SMS Elevators & Fax Adapters Customer Support Door Entry Integration Cross-Device Communication More services are constantly in production. Telecom Cloud-Based VoIP Solution Comes with: Admin Portal Softphone App Core Telecom Features 2. Ownership Dashboard 3. On-Hold Music Generator 4. Phones More products, services, and features are constantly in production. Features CRM Integration PBX Integration Healthcare Software Integration Lock Volume & DND Voicemail to Email Call Recording Custom Alert RulesStarting Price: $0 -
15
ZIRO
ZIRO
Tired of dealing with telecom and UCaaS service providers who don’t listen, push one size fits all solutions, and just make you want to scream? We translate all the UCaaS noise into clear pros and cons so you can choose the ideal call, meeting and messaging tools. You’ll get exactly what you want because we go to bat for you behind the scenes. Get empowered with easy ways to manage your communications technology and thousands of users. Let us handle the setup and provide support whenever you need it. You want to select, set up and support your UC tech with certainty. Our fully managed unified communications services are here! We’ll help you build your ideal collaboration solution, guide you through cloud migration, and more. Our unified communications software makes user provisioning easy. Integrate and manage your UC tools and platforms like Cisco and Microsoft Teams from one dashboard, where you can on/offboard users in a matter of clicks. -
16
Echo Networks
Echo Networks
Traditional business phone systems (and companies) straight up suck. They sell you a system and say “ok byyyye,” leaving you on your own to figure out how to manage adding and removing extensions, train employees, and deal with phone, service, and technical issues. Not to mention, landline phone systems mean the reputation and business you’ve worked so hard to earn is often compromised. You can’t transfer calls to remote-working employees, so you’re forced to ask customers to hang up and re-dial their personal cell phone numbers. You may be limited to a certain number of lines and not have call waiting, resulting in busy signals and, ultimately, lost business. Sure, our VoIP phones have 99.9% uptime (and we can prove it!) and are more reliable than landlines, but the best part is that you’ll be using your new phones in as little as 24 hours of signing up AND we’re here for you 24/7 whenever you need help with them.Starting Price: $24.99 per month -
17
Microtalk
Microtalk Europe Limited
Microtalk provides cloud-based phone solutions that enable businesses to connect securely from anywhere. Its hosted voice platform is designed for everyone, from single users to call centers with 10,000+ agents. The Microtalk Cloud Phone System includes advanced features like IVR, call recording, ring groups, skills-based routing, and HD quality calling. For contact centers, Microtalk offers scalable VoIP trunks, toll-free and DID numbers, and a hosted predictive dialer. The company also delivers high-speed fibre internet with speeds up to 10Gb, alongside SMS services for mass campaigns, scheduling, and compliance. Trusted by over 10,000 customers across 15 countries, Microtalk combines cost efficiency, easy integration, and 24/7 support.Starting Price: $20/month -
18
TelcoSwitch
TelcoSwitch
TelcoSwitch is an innovative telecommunications company, committed to creating the best, easiest, and most cost-effective way for UK businesses to leverage the power of Unified Communications as a Service. Whether you’re a channel partner or direct customer, we offer simplified up-front and ongoing licensing models to suit every business. From our comprehensive technical training program to our London-based support helpdesk, it’s no surprise we achieve a 97% customer satisfaction score. It costs nothing to become a TelcoSwitch channel partner, and we don’t employ tactics like forecasting and minimum commitments that throttle you. From training material to customer-facing sales literature, we can do it all for you – your brand, supported by our market-leading solutions and infrastructure. -
19
UNIVERGE BLUE
NEC Corporation
Tomorrow's Smart Workspace, Today! NEC UNIVERGE BLUE is a comprehensive Cloud Communications platform delivering leading-edge Messaging, Voice, Video, File Sharing, Chat, Contact Center, and Integrations all-in-one user-friendly platform. Wherever your business operates—the office, at home, on-site—it’s important that employees are equipped with the right tools to be productive and communicate with colleagues and clients from anywhere. Equally important is ensuring a safe, productive work environment for enhancing business communications and customers' experience. Businesses can bring employees and customers together on one of the most inclusive integrated business communications platforms and adopt digital workplace strategies to establish a smooth and secure flow of communications across their enterprise and maximize productivity, departmental efficiencies, and security.Starting Price: $19.40/User/Month -
20
Momentum Telecom
Momentum
We unleash human momentum with collaboration, connectivity, and communications technology. All business is human—and when custom technology empowers human ingenuity, people and companies thrive. High performing teams do more, achieve more, and win more. Companies become agile, efficient, and resilient. Our team takes pride in making technology easy and cost effective. We love what we do—and it shows in the way we partner with you, from our first conversation to ongoing post-install support. Working with over 30,000 customer locations in 65+ countries, we deliver straightforward, secure, and scalable global managed services and advanced collaboration and communications solutions. Together let’s build your human momentum. More at gomomentum.com -
21
Allstream
Allstream
Allstream is a leader in business telecommunications working with customers throughout the United States and Canada. Everything we do revolves around simplifying your business communications and helping you innovate, thrive and grow. Our communications technologies include a range of innovative, highly scalable voice, Internet and connectivity solutions that help organizations communicate and collaborate more efficiently and profitably. Customers across North America trust Allstream with their mission-critical business connectivity solutions. Here’s what you get when you partner with us. We make everything easy so that you can focus on your business. Allstream is a leader in business communications throughout North America. Founded over 170 years ago in parallel with Canada’s first transcontinental railroad, Allstream continually re-invented itself to remain a leading provider of business communication services.
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