Audience
Desktop administrator, desktop engineer, helpdesk
About smartImager
Image any computer anywhere. End-to-end imaging from the cloud or any simple file share using only a browser - without having to ever capture an image!
smartImager is the only enterprise-grade imaging tool that allows to you image all of your devices regardless of where you or the client machine is located. You can choose between on-prem, SaaS, or both!
Forget making a gold-standard image. Forget capturing an image. That's old school. Come see the new standard of imaging that's simple, easy, and you can do it from anywhere.
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The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more.
Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure.
Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies.
Enterprise-grade security
-Built on Amazon Web Services (AWS), the leading cloud solution
-Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption
-Authentication with Salesforce & ServiceNow for added security
-Store data in your preferred cloud
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Atera
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At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters.
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Pricing
Starting Price:
$4495.00/year
Pricing Details:
Never pay for maintenance, upgrade assurance, or support. Our one price includes everything. Site-licenses are also available.
Free Trial:
Free Trial available.
Company Information
Sircks
Founded: 2012
United States
www.smartimager.com/index.html
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
smartImager Frequently Asked Questions
smartImager Product Features
Help Desk
IT Asset Management
Supported
Service Level Agreement (SLA) Management
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Email Integration
Not Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multi-Channel Communication
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
Ticket Management
Not Supported
IT Service
IT Asset Management
Supported
Incident Management
Supported
Self Service Portal
Supported
Service Catalog
Supported
Contract Management
Not Supported
Knowledge Management
Not Supported
Release Management
Not Supported
Service Reporting
Not Supported
Ticket Management
Not Supported
Remote Desktop
Mobile Device Access
Supported
Remote Wake
Supported
Chat
Not Supported
Cross-Platform Access
Not Supported
File Transfer
Not Supported
Group View
Not Supported
Multi Monitor Support
Not Supported
Record Remote Sessions
Not Supported
Remote Print
Not Supported
User Management
Not Supported
Service Desk
IT Asset Management
Supported
Remote Control
Supported
Self Service Portal
Supported
CMDB
Not Supported
Change Management
Not Supported
Incident Management
Not Supported
Knowledge Base
Not Supported
Mobile Access
Not Supported
Procurement Management
Not Supported
SLA Management
Not Supported
